Customer Reviews for Stans Transmission
(U-Haul Neighborhood Dealer)

224 reviews

3449 Fifth Ave   North Versailles, PA 15137

(412) 678-1399

Office Hours

  • Mon-Fri: 6 am–4 pm
  • Sat-Sun: 6 am–9 am

Services at this Location:

Contact Us

(412) 678-1399

3449 Fifth Ave
North Versailles, PA 15137

Services at this Location:

Office Hours

  • Mon-Fri: 6 am–4 pm
  • Sat-Sun: 6 am–9 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LILLY MAE DESTIN WALLACE 
Rating:
5.0

Customer did not leave a comment.

Judith Dixon 
Rating:
5.0

Customer did not leave a comment.

Beverly Harris 
Rating:
5.0

Customer did not leave a comment.

DAVID FIELDS 
Rating:
5.0

Customer did not leave a comment.

Charles Putz Jr 
Rating:
5.0

The trailer lights didn’t work, we had to run a wire temporarily to get them to come on for travel, other than that, everything was ok

David Henson 
Rating:
1.0

There was a drop box with a padlock and the drop off was unclear about where to put the key..I had no code

Elzora Boyd 
Rating:
5.0

No improvement needed. Everything was terrific. Staff was very courteous, friendly, do I need to say more?

Leon Chocinsky 
Rating:
5.0

Customer did not leave a comment.

Tom Oxyer 
Rating:
1.0

Instructions days prior to pick-up & a clean truck! Don’t forget to put materials the customer paid for in the cargo!

Brittany Ford 
Rating:
3.0

good straight forward check in. smooth.

Thomas Mertzlufft 
Rating:
3.0

Customer did not leave a comment.

DAVID DOTY 
Rating:
5.0

It was close for me and easy to check out and return. I would recommend this U-Haul to my friends.

Anna Rittner 
Rating:
5.0

Customer did not leave a comment.

Beverly Harris 
Rating:
1.0

Customer did not leave a comment.

JEREMIAH MACKEY 
Rating:
5.0

Customer did not leave a comment.

david watson 
Rating:
5.0

Customer did not leave a comment.

Harris Derek 
Rating:
1.0

Customer did not leave a comment.

mary Queen 
Rating:
3.0

Customer did not leave a comment.

DIOSHA JENKINS 
Rating:
3.0

Seem like you actually care about your customers not act like doing something so simple is a burden.

Johanna Mccall 
Rating:
3.0

The truck box was not cleaned out from the last user. Went to pick up and location closed, no box on building for keys. Called Customer Service and agent was rude, matter of fact stating that there had to be a box on building. Finally realized box was on truck. When booking it should be listed that location is closed, key box on truck.

DANIEL BACH 
Rating:
4.0

Price seemed to be higher than Uhaul in Jefferson Hills.More added charges.

Chester Harper 
Rating:
5.0

The online pickup and return experience was terrible and if I am not able to pickup/return in person, I'll go back to enterprise.

andrew graham 
Rating:
1.0

Very poor customer service. The text confirmation said I needed to pay $19.95 when picking up truck, turned out it was $100 and the lady acted like it was crazy that I was surprised. Then she told me if I did things accordingly I'd receive $37 back up on returning, which I did, I returned it with even more gas than when I got it but the man only gave me $16 I was in tears because I was really counting on the money I told him the lady told me $37 he said she couldn't have told you that like I was LYING and walked away!

Suzanne Lis 
Rating:
4.0

Customer did not leave a comment.

Emilia Hernandsz 
Rating:
3.0

Check in took forever. Internet signal was very weak. It took almost 45 mins to Check in. Also, why ask for pictures of my drivers License days before the rental to speed up the process then ask for them again at rental time? That was frustrating. It was also not clear where to leave the truck on return,, so I left it where I picked it up. Lastly, it was not until I was within one or two clicks from completing my return when I saw instructions that the trucks gas should be where it was at pick up. Seeing only a half tank on pickup made me think it wasn't necessary to put gas in. Lessons learned for my next rental. I would probably use a different location next time though. Thank you.

Ken Obusek 
Rating:
5.0

I was happy with everything.

Judie Bloom 
Rating:
3.0

Staff was friendly qnd helpful.

ELIZABETH DOHONY 
Rating:
5.0

Customer did not leave a comment.

Diandra Webb 
Rating:
1.0

I paid $20 for moving pads and none were in the truck, please refund my $20

Michael Doyle 
Rating:
2.0

Transmission was messed up and kept making the truck run horribly. The windshield wipers only worked sometimes.

Melissa Patterson 
Rating:
5.0

Customer did not leave a comment.

Tihara Spearman 
Rating:
5.0

Nothing. Fast and friendly service. In and out. Truck was warmed up and ready to go. Didn’t feel rushed to return, was given ample time. Would rent from here again.

C D Colbert 
Rating:
5.0

Customer did not leave a comment.

Andrew Coghe 
Rating:
1.0

I rented a furniture dolly and it was not inside my rental but they charged me for it I was also charged for furniture pads which I did not want or order and now I can’t get ahold of anyone to get my money back. Made my move very difficult

Andrew Stokan 
Rating:
1.0

This isn't really a UHaul location. It's a repair shop. My drop off date was July 4 which is the date I dropped off the trailer. However I was charged two extra days because they were not in the office July 4 and July 5. I am currently fighting this charge.

Kim Evans 
Rating:
5.0

Customer did not leave a comment.

letresha dean 
Rating:
5.0

Customer did not leave a comment.

Tanya Fuller 
Rating:
5.0

The best place to rent a U-haul and take your vehicle for service! The front desk manager was very friendly, conscientious and extremely helpful. Highly recommend!

Ava Sandstrom 
Rating:
3.0

Clean the vehicle, service the vehicle.

ZACHARY LEE 
Rating:
5.0

Nothing. Vehicle performed well, easy steering, brakes good.

Cindy Giammario 
Rating:
5.0

Customer did not leave a comment.

Jeffery Kaiser 
Rating:
5.0

When they take the deposit down they should at least email you when you bring back the truck the exact purchase price so that you know how much of a credit you were going to get back on your credit card

RENE COLLURA 
Rating:
5.0

Customer did not leave a comment.

Christopher Raymond 
Rating:
5.0

Customer did not leave a comment.

Michael Steven Marie 
Rating:
3.0

Customer did not leave a comment.

GEORGE NELSON 
Rating:
2.0

They were not the location I chose and I could not make it there until 4:20 ... 20 min after they close at 4pm so she set me up over the l ok hind and apparently I paid 75 for insurance

Brian Hammar 
Rating:
5.0

Customer did not leave a comment.

Melissa Warthen 
Rating:
3.0

Again, not their fault but there was NO mention of a fee to drop it off on Sunday. We could have easily returned it on Monday morning.

RAMY HAMED 
Rating:
5.0

Staff was very helpful and friendly. Trailer was ready early and tech helped hook up to our truck for us. Highly recommend using this Uhaul at Stan's.

MARIA POMPURA 
Rating:
5.0

Customer did not leave a comment.

AMY SOLARCZYK 
Rating:
5.0

Customer did not leave a comment.

Lelia Jefferson 
Rating:
5.0

Customer did not leave a comment.

JANET BENTZ 
Rating:
4.0

Customer did not leave a comment.

Alexis skuhrovec 
Rating:
5.0

Customer did not leave a comment.

Joseph Mellish 
Rating:
4.0

I dropped off the Uhaul truck on a Sunday night and used the instructions from your website for returning the truck.

James Boros 
Rating:
4.0

Despite that U-Haul scheduling pissed me off by changing the single confirmed location to pick up both a 10-foot moving truck with auto hauler, this location supported me because I was arriving late (after hours due to having to go "cross town" to get the truck first. They left me the instructions and had me registered before they departed.

Tom Behrmann 
Rating:
5.0

Customer did not leave a comment.

Daeshawn Washington 
Rating:
3.0

Uhaul is a rip off all of them

TAMARA DIXON 
Rating:
5.0

Customer did not leave a comment.

latesha brookins 
Rating:
3.0

Be more specific when going over insurance coverage on contract this was a problem that had to be worked out.

Vincent Dudley 
Rating:
4.0

Customer did not leave a comment.

David Wilburn 
Rating:
5.0

Customer did not leave a comment.

Anna Stulga 
Rating:
3.0

I reserved a U-Haul at the location right up the street from my house. The day before we are scheduled for pick up we are told we now I have to travel an additional 15 miles one way to get the truck from this location. Of course we had to pay for that additional mileage which I don’t think was fair. It wasn’t our choice to go to that location.

Sean Weir 
Rating:
5.0

Customer did not leave a comment.

kerry hensler 
Rating:
3.0

Drop-off location did not make it obvious they had anything to do with u-haul. There was also no key drop-off box.

Darren Martin 
Rating:
5.0

Customer did not leave a comment.

Denise Adams 
Rating:
3.0

Customer did not leave a comment.

Elijah Ledbetter 
Rating:
5.0

Customer did not leave a comment.

jennifer sargent 
Rating:
5.0

Friendly and efficient

Wilfredo Vazquez 
Rating:
3.0

Did not have equipment requested beyond empty truck.

Wayne DeFloria 
Rating:
5.0

Truck broke down on me late yesterday evening. The owner drove all the way out and got the truck running for me. I was impressed

MARK FLINNER 
Rating:
5.0

Very professional and courteous staffer. In and out the door in 5-10 mins.

Aaron McGinnis 
Rating:
1.0

For being a repeat customer of UHaul for all my moves, I am extremely upset over the enormous difference between the two most recent moves. I understand supply & demand pricing strategies, but when I rent the same trailer within a week of each other, and price delta is $200, I would expect uhaul to have given me some price relief given the short time between rents.

Francis M Yodonis Sr 
Rating:
5.0

Customer did not leave a comment.

Ronald Goodwine Jr 
Rating:
5.0

Customer did not leave a comment.

Carol Dillingham 
Rating:
1.0

Keep a better time log of when the truck was rented out and when it was returned because the times on the receipt were incorrect. Then they had the audacity to try to charge me for two days worth of rental time when I had the truck for less than 5 hours. When I drove to the location that I rented the U-haul from, they said that overcharge had to do with corporate. Later that day, I contacted corporate and they said it had to do with the location and not corporate. It likely had to do with the location I rented the truck from because they were the ones who told corporate what to charge my card, so was not pleased that they lied to me about that. Also, when it comes to the overcharge, it so happened to overdraft my account and my bank charged me a $35 fee for that. After a lengthy conversation with this representative, he was able process the refund amount that they overcharged me for, however, when I notified him that they had not lifted the hold that they placed on my account, he said that they should do so very soon. The whole process inconvenienced my entire day when I expected it to take no longer than an hour or so to resolve. Well, here we are a week later and they FINALLY lifted that hold and that overcharge was officially returned into my account.

shane molnar 
Rating:
2.0

Very confused. We thought we rented at Monroeville and got an approval immediately with that information. We did get a quick message (no email) from the location in N. Versailles saying they were closing at 9 am on the day of pick up...but it was identified in the first sentence that is was a transmission center and not a U-Haul located at the center. It did NOT explain that we had not been reserved a U-Haul there because Monroeville did not have a one-way available. We went to Monroeville who told us we did not have a reservation with them. After checking the system, they told us to go to N.Versailles and that it was open until 11 am...so we did. They were closed. Fortunately, the main reservation system straightened it out and we go a rental. Very unhappy that we were not informed more clearly and in several different ways!

Adam Clarke 
Rating:
5.0

Customer did not leave a comment.

Sam Rymarowicz 
Rating:
5.0

Customer did not leave a comment.

PETER HIXSON 
Rating:
5.0

Great service

robert bentz 
Rating:
4.0

Customer did not leave a comment.

Lonnie C Nicklow 
Rating:
3.0

Customer did not leave a comment.

angelo prigo 
Rating:
5.0

This location was very convenient, early hours were a plus. Staff was super friendly. Was able to book car trailer the night before and it was ready and waiting when I arrived. Exactly what was needed to tow a car.

DEANN HAIR 
Rating:
1.0

The staff was horrible. Cursing and threatening to charge me more days. I was contacted this morning and a man was screaming at me because the key was dropped off in the wrong box. I was instructed to drop the key in the box no box was specified, they were dropped in the mailbox Saturday morning. He yelled saying you don’t listen I hate it when you people don’t listen. I missed money because of you we don’t have the code to the box it’s a corporate U-Haul. I asked how would that be my fault. He continued yelling and hung up. I called back and informed I am not to be charged more than the two days I had the vehicle as it was returned. He stated I called you Saturday and Sunday for the key I informed I had not received any calls beyond today, why wouldn’t I return a call if he left a voicemail. He began to go as far as saying he will pull his video footage of where his staff specifically said to put the key. I said great then you’ll have footage to show the vehicle was returned and keys dropped in time on Saturday. I also informed him I inquired with the mechanic and too sss told to put them in the box. He then hung up again. This represents U-Haul as an entire corporation and I am prepared to take this experience to social media and with my contacts at the news outlets. I have never experienced such disrespect in my life. I will never rent from U-Haul again.

Lashell Davis 
Rating:
3.0

Customer did not leave a comment.

Erin Araujo 
Rating:
5.0

Excellent service and help

RASHARD IBRAHAM 
Rating:
3.0

The customer service person was harsh and not friendly at all

Leigh gronborg 
Rating:
5.0

Everything was great. Thank you.

Amy Simpson 
Rating:
4.0

Customer did not leave a comment.

Jim Baker 
Rating:
5.0

Customer did not leave a comment.

Anthony Andrascik 
Rating:
5.0

Bob in Pennsylvania is AWESOME

Dawn Mondock 
Rating:
5.0

The services was the best

Richard Dennison 
Rating:
5.0

Not a thing. Representative was great

David Singler 
Rating:
3.0

Customer did not leave a comment.

Wiliam Bracco 
Rating:
1.0

Go to another company, any except u haul.

Bert Ronk 
Rating:
5.0

Customer did not leave a comment.

Jeremy Johnson 
Rating:
5.0

Customer did not leave a comment.

ROBERT BENTZ 
Rating:
3.0

Customer did not leave a comment.

Thomas Rarick 
Rating:
1.0

Owner of the Uhaul place was very rude to my 60 year old disabled mother. He called screaming at my mother about how we were supposed to pick up the Uhaul at 7:30am, we made the reservation for 9:00am and my husband was sure to show him when he got there. All he said was oh I was looking at the wrong one. Never ever will I rent from the Uhaul place again and I will take my complaint even further to the Uhaul corporate office.

ian schiavo 
No reviews have been submitted for this location.

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