Customer Reviews for St Bernard Self Storage II LLC
(U-Haul Neighborhood Dealer)

167 reviews

1020 Kieley Pl   Cincinnati, OH 45217

(513) 283-8802

Office Hours

  • Monday - Friday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • Saturday:
    9 am–2 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(513) 283-8802

1020 Kieley Pl
Cincinnati, OH 45217

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • Saturday:
    9 am–2 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I think the truck needs transmission fluid ,and if y'all can install backup cameras that would be great

Johnny Sampson 
Rating:
4.0

Cam was excellent. Very helpful and went above and beyond. I truly appreciate his help and his passion for what he does.

LaDon Coggins 
Rating:
4.0

I was quite satisfied with the facility and the staff. I have recommended you to several people. I wish the office hours were a little longer. If the need arises I would use you again.

YVONNE CRAIG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Blum 
Rating:
5.0

Excellent customer Service

VICKIE BROWN-SMITH 
Rating:
5.0

Fantastic service!

Wenbo Qian 
Rating:
2.0

It was a pretty decent place years ago but since the new owners took over it has continued to go downhill and rent continues to go up. I've been there over 20 years and happy to be gone.

GARY WOLFF  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keshia Carter 
Rating:
2.0

Customer did not leave a comment.

Marsha sanders 
Rating:
4.0

I’ve used my drop off location before I’ve never had a problem with the guy that runs it. I believe his name is Cameron and he does a great job too.

REGINA PERRY 
Rating:
5.0

Customer did not leave a comment.

Ada Colbert 
Rating:
3.0

Customer did not leave a comment.

Brandyn Longhauser 
Rating:
5.0

Customer did not leave a comment.

Anthony Walter 
Rating:
4.0

Customer did not leave a comment.

Robert Clark 
Rating:
5.0

Customer did not leave a comment.

Ronda Austin 
Rating:
3.0

My preferred location was changed the day prior, so this created an inconvenience.

Christopher Black 
Rating:
5.0

Customer did not leave a comment.

Nancy Lyle 
Rating:
5.0

Customer did not leave a comment.

PAMELA BERRY 
Rating:
5.0

Customer did not leave a comment.

Anthony Walter 
Rating:
5.0

Cameron and all associates were very nice and helpful.

CIAIDE HEALTH LLC 
Rating:
5.0

Customer did not leave a comment.

Jay Rochelle 
Rating:
5.0

Customer did not leave a comment.

KEEVIN BURTON 
Rating:
5.0

You wanted the bed of the truck swept upon return, but you should know that the truck bed was NOT clean when I picked up the truck - the last person did not sweep the dirt out and I had to do it before I used the truck.

Brandon Porter 
Rating:
4.0

Customer did not leave a comment.

Shawna Derrenkamp 
Rating:
5.0

Customer did not leave a comment.

Nancy Pawlak 
Rating:
5.0

Customer did not leave a comment.

Paul Nichols 
Rating:
5.0

Customer did not leave a comment.

JOHN NADEAU 
Rating:
4.0

I just dropped the truck and key. Didn't see anyone or go inside.

Michelle Knox 
Rating:
5.0

Customer did not leave a comment.

Robert Hart 
Rating:
5.0

Customer did not leave a comment.

Shawn Hubbell 
Rating:
5.0

Awesome visit much better than Bramble Towing. A little farther but worth it.

Steven Maupin 
Rating:
5.0

Everything was very organized and timely.

Andrea Baker 
Rating:
3.0

Customer did not leave a comment.

Sharell Clark 
Rating:
5.0

Customer did not leave a comment.

Al Goizueta 
Rating:
4.0

Customer did not leave a comment.

david rich 
Rating:
3.0

Have staff available. Checking out online was a pain.

carla stanley 
Rating:
5.0

Customer did not leave a comment.

Frank Doyle 
Rating:
5.0

Customer did not leave a comment.

John Nadeau 
Rating:
5.0

Customer did not leave a comment.

Theresa Kleinfelder 
Rating:
4.0

Small lot made ingress and egress a bit stressful.

James Wilson 
Rating:
5.0

Customer did not leave a comment.

Gary Morris 
Rating:
5.0

The location is great. But everytime I do the 24/7 check in or return at any location the app or website always throws some sort of glitch and I wind up needing to call support. They have always been helpful though.

Patrick Donahue 
Rating:
4.0

Customer did not leave a comment.

Sondra Goodman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerry McAfee 
Rating:
5.0

The employee at this location was so kind and helpful! His demeanor was just so pleasant and it made a positive impact on my day.

Jennifer Everson 
Rating:
5.0

When I met the black male clerk a year ago I knew this was where I wanted to come. I don't want to go to any other location as much as possible. 🥰🤜🏾🤛🏾🤗 Thank you!

April Austin 
Rating:
3.0

The move out date on this notification is incorrect. I moved out on 1/27/2023 and spoke with someone at the facility that day prior to moving out. I also informed the person that entered a move out date of 2/10/23 of the correct date. i also called the office and received the answering service on the move out date and was told that the information was placed in the system that day and i Should receive a call or email regarding that and never did.

donna chapman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virtuous Chaney 
Rating:
5.0

The on-site manager, Cameron, was friendly, helpful, very professional and quite knowledgeable. Dealing with him, took 'the sting off' having to leave half my possessions in storage for several years. He was/is a godsend.

Alicia Coggins-Harris  |  Overall Experience 
Rating:
2.0

Didn’t charge for extra gas until after check in even though I have gas receipt showing a good amount of gas put in but the damn tick doesn’t move inside the truck. Low key scamming people of all their pennies

Jevona Simpson 
Rating:
5.0

It was great. I will definitely use again if I need a truck.

Chris Parker 
Rating:
4.0

nothing

Cynthia Harvey 
Rating:
5.0

The cab was dirty. Everything was sticky or had some type of residue on it. The cab also smelled of urine.

John Batchelor 
Rating:
4.0

Customer did not leave a comment.

Jeff Hanneman 
Rating:
5.0

The lady at the return center was a great help, She did a FANTASTIC job Thank You

Ron Lenhart 
Rating:
5.0

Cameron was great. Very friendly and honest about everything.

Evan Wleklinski  |  Overall Experience 
Rating:
3.0

It's not full service. The desk man did not have a wrench to removed my wrong size ball and neither did I. He did go out of his way to solve this problem that I caused.

elaine rysiewicz 
Rating:
3.0

Customer did not leave a comment.

Gail Brown 
Rating:
4.0

Customer did not leave a comment.

Katherine Coppoletti 
Rating:
2.0

The representative was friendly. The truck was presentable. The office was dirty. There gas tank was only 3/8 full, so I had to buy gas before I started my move. The price of 19.95 a day is misleading. I kept the truck for 2 hours, drove 31 miles, spend 25 dollars on gas and had to pay more than $70.00, so the price is $70.00 a day.

joan stevenson 
Rating:
5.0

Had little complications with the self log in but it was a great experience.

Lashonda Henderson 
Rating:
2.0

Customer did not leave a comment.

Adrien Edwards 
Rating:
4.0

Make sure the vehicle is up to date on brakes an the seat belt light was on need to get that checked out

Christopher Johnson 
Rating:
3.0

Customer did not leave a comment.

ALICIA HART 
Rating:
5.0

Customer did not leave a comment.

Gerald grubbs  |  Overall Experience 
Rating:
5.0

I have comment

BRIAN SMITH  |  Overall Experience 
Rating:
5.0

I had stuff in storage ranging from appliances, electronics, clothing, to collectables for about four years. I never thought about the security and safety of my possessions because access to the area is so well controlled. The area around the storage units is kept clean and the storage units are clean and dry. If the lack of climate control is important, then this is an excellent choice. The staff are friendly and supportive.

JOHN FRANKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jhayne Anderson  |  Overall Experience 
Rating:
5.0

All good! Treated friendly and professionally. Equipment clean and ready to go when promised.

Joseph Zimmer 
Rating:
4.0

Customer did not leave a comment.

Patrick BONIN 
Rating:
5.0

It felt secure but not well lit at night. But other than that I liked having a storage there.

Tawanda Piatt  |  Overall Experience 
Rating:
2.0

Provide actual total charges for services.

Marvin Jackson 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE BAKER 
Rating:
5.0

Customer did not leave a comment.

Alberta Abercrombie 
Rating:
5.0

Customer did not leave a comment.

Meredith Davis 
Rating:
5.0

Customer did not leave a comment.

Vince Anello  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent Defazzio 
Rating:
5.0

Very professional staff...

Larry Choate  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DINESH KANTILAL PATEL 
Rating:
5.0

Customer did not leave a comment.

Willie Hollingshead  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Black  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY HORSTMAN 
Rating:
4.0

Customer did not leave a comment.

Lisa Griffin 
Rating:
4.0

GPS direction is not accurate

Nana Ayerakwa 
Rating:
5.0

There was a leak in my unit but the staff took care of it.

LINDA CLIFTON  |  Overall Experience 
Rating:
5.0

The storage manager Cameron was very helpful and professional

Royce Daniels   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beth Derrenkamp  |  Overall Experience 
Rating:
5.0

10/10 would only go to this location if I could!

CAROLINE BRESNAHAN 
Rating:
5.0

Great service. My man had me in and out within 10 minutes.

GARY CRUM 
Rating:
5.0

Customer did not leave a comment.

LINDA BLAIR  |  Overall Experience 
Rating:
5.0

Unfortunately when I went in for a rental, I had a Stroke, the girl that was there helped as much as she could,called the EMS and calmed my daughter down.This UHAUL by far was the best I have ever dealt with

LARETHA BROWN 
Rating:
5.0

Customer did not leave a comment.

Odessa Larkin 
Rating:
5.0

Didn't know I could hv had it for 24 hrs.....same price

Odessa Larkin 
Rating:
4.0

Customer did not leave a comment.

Chad Haboush 
Rating:
5.0

Customer did not leave a comment.

AMANDA WATKINS 
Rating:
5.0

Customer did not leave a comment.

Olaf Strom 
Rating:
4.0

Customer did not leave a comment.

Mark Petrehn 
Rating:
5.0

Customer did not leave a comment.

Toviya Williams  |  Overall Experience 
Rating:
5.0

Cameron is the best!

michael peck  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard Miller 
Rating:
4.0

Customer did not leave a comment.

George Sarofeen 
Rating:
5.0

The automatic system was a terrible experience.

Mollie Wood 
Rating:
4.0

Customer did not leave a comment.

Toni Morris 
Rating:
4.0

My experience with a U-Haul was wonderful I will recommend anybody and everybody to come there and get a U-Haul.

Amy brackett 
Rating:
5.0

Customer did not leave a comment.

Phillip Witcher 
Rating:
2.0

I had no difficulty in my encounter here. Good Friendly Manager.

JOSEPH FRIEDHOF 
Rating:
5.0

Customer did not leave a comment.

W Thomas 
Rating:
5.0

Customer did not leave a comment.

Ginger Shellenberger 
Rating:
5.0

Customer did not leave a comment.

Faraz Rizvi 
Rating:
4.0

I was originally given the wrong van which led me to having to turn around and go get a new one. I had movers I paid for waiting for me so it really put a dent in my moving time frame

Julia Stern 
Rating:
5.0

I didn’t know I was going to need a photo of the dash to drop off after hours, other than that great experience. Thaks

STANLEY BROWNE 
Rating:
5.0

Customer did not leave a comment.

SARA HOGUE 
Rating:
5.0

Customer did not leave a comment.

Anthony Wade 
Rating:
5.0

Very proficient courteous and professional service which is incredibly rare these days. I had the impression our attendant liked what he was doing which we s also incredibly rare. It was a pleasure!

Byron Shooner 
Rating:
5.0

All good.

DAVID HERBERT 
Rating:
5.0

Easy process. Very friendly staff.

Charles Clark 
Rating:
4.0

Customer did not leave a comment.

joan wright 
Rating:
4.0

Customer did not leave a comment.

Patrick Davidson 
Rating:
4.0

Customer did not leave a comment.

Don Wong 
Rating:
4.0

Customer did not leave a comment.

Brian Dorton 
Rating:
4.0

Customer did not leave a comment.

Karl Stukenberg 
Rating:
4.0

Very clean unit. Friendly staff!! I selected the Rent Now option and lock wasn’t in unit, so luckily I went during hours, so the office was open and I was able to get my lock.

Tiffany Holt  |  Reservation 
Rating:
5.0

Thank you for the oppurtunity to utilize your storage facility.I found one closer to my home .please refund my card.STorage area is very nice and i would referr you to others in need.

Isaac Ervin  |  Reservation 
Rating:
3.0

did not move in yet

Tamala Williams  |  Reservation 
No reviews have been submitted for this location.

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