Customer Reviews for St Barnabas Gulf
(U-Haul Neighborhood Dealer)

692 reviews

6720 Saint Barnabas Rd   Oxon Hill, MD 20745

(301) 686-3171

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(301) 686-3171

6720 Saint Barnabas Rd
Oxon Hill, MD 20745

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Charles Johnson 
Rating:
2.0

The truck was filthy in the inside. Dog hair everywhere and I’m actually allergic. They only had one truck the size I needed so I had to take the truck. Terrible experience

Travon Jolley 
Rating:
1.0

The rate has nothing to do with customer service it's because I have not received my money back yet a deposit of $100 was made and I haven't received my balance back.

LORRAINE BAKER-BOOZER 
Rating:
5.0

Rep was courteous and very informative.

RAYMONDDARRELL PULLIAM 
Rating:
4.0

Customer did not leave a comment.

Alfred Roberts 
Rating:
5.0

Customer did not leave a comment.

Deborah Jones 
Rating:
5.0

Great experience with them!

Sheila Gary 
Rating:
5.0

Customer did not leave a comment.

Vernastene Black 
Rating:
5.0

Customer did not leave a comment.

Danielle Gatling 
Rating:
5.0

Customer did not leave a comment.

Judownne Jackson 
Rating:
5.0

Dropping the truck off was much better than renting it no attitude!

David Wislowski 
Rating:
2.0

Customer did not leave a comment.

Jarrett Virgil 
Rating:
5.0

None at this time

JAMES BURLEY 
Rating:
5.0

Management was friendly and accommodating. I arrived a little before my scheduled pick-up and the manager immediately began check-in with me. He was kind and professional and made the process swift and easy.

Keva Willis-McPherson 
Rating:
1.0

When I went to this location there was no U-Haul attendant. When I tried to check in to retrieve the keys the U-Haul app crashed and would not allow me to get the four-digit code for the lockbox. Thus, I was unable to get the truck. I spent two hours on the phone, being transferred from one person to the next, trying to explain the situation and get a different truck. It worked out in the end, but it was extremely frustrating.

Victoria Perez 
Rating:
5.0

Good service , clean truck

Michael Franklin 
Rating:
5.0

Customer did not leave a comment.

Nadir Madrid 
Rating:
5.0

Location is in a car repair shop. It is a little tight and unsafe for customers but very nice people and easy process

Sonya Prewitt 
Rating:
5.0

Nothing to improve.. customer service was excellent and she was quick preparing my truck. Uhual service is the best way to go. Thank You

Del Johnson 
Rating:
3.0

Make the drop off box a little less strict when trying to drop off it is kind of dangerous standing there on your phone trying to read and answer questions and taking pictures of the truck which it isn’t on the lot that the lockbox is on

Cassandra Watkins 
Rating:
5.0

The truck was just the right size and helped me a lot with my move

JULIEN BROWN 
Rating:
5.0

Customer did not leave a comment.

Paulette Brown 
Rating:
2.0

Still not understanding the charges and my refund secondly no one never answers the phone or communication

Dawn Rainey 
Rating:
4.0

Customer did not leave a comment.

Michael Wiener 
Rating:
5.0

Customer did not leave a comment.

Piper Holloway 
Rating:
3.0

Customer did not leave a comment.

RUBY POE 
Rating:
5.0

This was a great experience i would certainly rent a uhaul from you guys again.

edward ponton 
Rating:
4.0

More signs

Nick Tupi 
Rating:
5.0

Customer did not leave a comment.

Michelle Green 
Rating:
5.0

Excellent customer service

Gabriel Salerno 
Rating:
5.0

Remain consistent in your customer service

Ezel Starks 
Rating:
2.0

It was impossible to find this location after dark because it is only marked by a 1x1ft sign. The location looks like a dump.

Vladimir Pavlovic 
Rating:
5.0

Customer did not leave a comment.

Stanley Murphy 
Rating:
5.0

Customer did not leave a comment.

Madeline Poe 
Rating:
5.0

This location was amazing and definitely recommend.

Amy Forza 
Rating:
5.0

Customer did not leave a comment.

nicholas guiliano 
Rating:
4.0

Customer did not leave a comment.

JUNE KING 
Rating:
5.0

The customer service of communication was good!

Ronald Young 
Rating:
5.0

Everything was great.

lester diggs 
Rating:
5.0

The gentleman at the location was so nice and helpful. He saved my truck even though I was running late.

Kimberly Simmons 
Rating:
3.0

Customer did not leave a comment.

Trevor Reimers 
Rating:
5.0

Customer did not leave a comment.

Ernesto Medina 
Rating:
5.0

The owner was very nice, accessable and flexible within reason. Location was very easy to navigate.

Arielle Harris 
Rating:
5.0

This whole process was awesome!!!

Catherine Sauls 
Rating:
5.0

Customer did not leave a comment.

Nsia Morris 
Rating:
5.0

Customer did not leave a comment.

Letonja Law 
Rating:
5.0

Customer did not leave a comment.

James Burley 
Rating:
3.0

My issue was the charge of 9.50 for gas that was replaced a little above where I received it but was charged for 2 gals.

ORLANDEDOMINIC ALEXANDER 
Rating:
3.0

Customer did not leave a comment.

Adnan Umer 
Rating:
5.0

Gus was great!

Gary Mabry 
Rating:
4.0

Customer did not leave a comment.

ISAAC MITCHELL MARTIN 
Rating:
2.0

Overhaul the entire location..hard to find, truck was not available, was issued a van with a large dent on the side

Tim LAWTON 
Rating:
3.0

There should be signage indicating where to go to get the rental equipment, hours of operation. Tried to use the app to pick up the truck but it was useless . Tried to use the app to return the truck but again it was useless.

ALFONSO MORALES 
Rating:
1.0

I received a key with no contract, and the only reason I even know I was supposed to get one is because my wife rented a van from another location that had one on there.

Jahi Banks 
Rating:
2.0

The truck I picked up was filthy. I deal with U-Haul a lot & I’ve never seen a truck in that condition. It’s covid & there were USED NAPKINS left in the truck. That’s disgusting.

Stephan Taylor 
Rating:
5.0

I am missing my receipt from the rental, can you please send it.

Richard Treacy 
Rating:
1.0

The vehicle was filthy , the location is in a vehicle maintenance shop … very unprofessional and dirty. The vehicle had NO air , it was 100 degrees yesterday. That was ridiculous

Cherri'ell Speed 
Rating:
4.0

The gravel area where vehicles are parked is my only gripe. Service was great and I was in and out for both check out and return.

Julian Gudger 
Rating:
4.0

Customer did not leave a comment.

James Young 
Rating:
5.0

Customer did not leave a comment.

Deborah Johnson 
Rating:
1.0

The truck that they wanted to give us had no gas in it. At all. And then come to find out the tank was punctured. Then I was told I had to go get the gas for the van

NATALYA ROBERTS 
Rating:
5.0

Kayla was excellent in service and customer care.

Deborah Johnson 
Rating:
5.0

Customer did not leave a comment.

Patricia Henry 
Rating:
5.0

Customer did not leave a comment.

Timothy Felton 
Rating:
4.0

The app needs to be user friendly

Bryan Nelson 
Rating:
5.0

Everything I'd ok

jose mendoza 
Rating:
5.0

Keep doing great

Raymond Monk 
Rating:
1.0

NO ONE EVER TOLD ME ABOUT ALL THE EXTRA FEES YOU ALL TACK ONTO BILLS THAT ARE ALREADY $300+ I WOULD NOT RECOMMEND YOU ALL TO ANYONE. BUT I WILL SIMPLY ASK MORE QUESTIONS NEXT TIME.

Dallas Blakney 
Rating:
5.0

Excellent location. Customer service very accommodating. Less hustle on paper works and you are finish in a short period of time. Good job and more power.

Roberto Virata 
Rating:
5.0

The young was very nice and proficient.

Renata Louis 
Rating:
5.0

Excellent Service

Jacqueline Bostick 
Rating:
5.0

Customer did not leave a comment.

Bridgette Fonville 
Rating:
3.0

Customer did not leave a comment.

stakes soriano 
Rating:
3.0

The location was not what I expected but it was an auto garage. Looking for a U-haul company but the service wasn't bad.

QUENDALE WARD 
Rating:
5.0

The staff were nice and pleasant . The vehicle was on lot upon arrival. Have a safe weekend. Michael. Forrest. NRP

Michael Forrest 
Rating:
1.0

This location is shady, I was never asked for my driver license & my card was charged for the truck &mileage the day I picked up the truck. I barely drove the truck but, was charged for 75 miles upon pick up. The truck was not clean & had a funny smell inside.

Sarita Williams 
Rating:
4.0

The process in the app and website should say where the rented addons will be. I did not receive the Dolly i rented

Jerry Garay 
Rating:
1.0

Customer did not leave a comment.

Tyeshia Neal 
Rating:
5.0

Customer did not leave a comment.

Kaila Clark 
Rating:
3.0

Customer service was exceptional.

Thyrane George 
Rating:
5.0

Awesome customer service here

Clate Jackson 
Rating:
5.0

Just keep up the good work, thanks

arnold nash 
Rating:
2.0

Customer did not leave a comment.

Yohana Vargas 
Rating:
3.0

Customer did not leave a comment.

Rashida Jordan 
Rating:
5.0

Customer did not leave a comment.

Cynthia Boyd 
Rating:
1.0

Truck was dirty and it rides terrible.

dominic anderson 
Rating:
5.0

Keep up the good job

folo samuels 
Rating:
5.0

Customer did not leave a comment.

Dana Slaughter Bell 
Rating:
5.0

Customer did not leave a comment.

Donna Ross 
Rating:
5.0

Customer did not leave a comment.

Chiquita Downs 
Rating:
5.0

Nothing!! This location is perfect

Keisha Bryant 
Rating:
3.0

Customer did not leave a comment.

Chris Rosa 
Rating:
4.0

Customer did not leave a comment.

MICHAEL WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Michelle Williams 
Rating:
5.0

Everything was great, nothing needed to be done..

Antonio Conner 
Rating:
5.0

Customer did not leave a comment.

Cynthia Boyd 
Rating:
3.0

Customer did not leave a comment.

Charisma Hampton 
Rating:
4.0

Customer did not leave a comment.

Cynthia Boyd 
Rating:
2.0

The location was inside a garage, it was not clean, no where to sit, but customer service was good.

Chequita Johnson 
Rating:
5.0

Customer did not leave a comment.

Ardis Smith 
No reviews have been submitted for this location.

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