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Mark W.
Customer Reviews for Squeeky's
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I've rented from Squeekys a number of times and am very satisfied with their products and services... Glad to recommend them...!
Tom L.excellent service
David L.Feels like home family owned and operated.
Noel R.Very friendly and helpful. Even warmed up the truck for us!
MARLENE F.Squeaky's had the nicest, most accommodating staff.
Michael W.Was very pleased Thankyou 😀
birgett H.Everything was set up as expected for the pick up. The app for checking out was a bit glitchy at first but eventually worked. Returning the equipment via the app was easy.
William C.I prefer dealing with a human when renting and returning equiptment. Your customers are humans not apps, AI, computer programs.
Robert G.Nothing that comes to mind. They were prompt, friendly, and knowledgeable. The equipment was clean and ready to go when I arrived.
Jenifer W.Size misrepresented ruined entire project. Returned immediately. Promised refund not received
Wynne R.They did not help disconnect the trailers one of which was very heavy.
Jeff B.No defined parking or traffic flow. I parked on the street and went inside to let them know I was dropping off a trailer. I was told to meet the same clerk outside. He told me to pull in and park the trailer on the grass. As I started to maneuver to enter the lot, another individual with a trailer pulled into the driveway, blocking my path. I adjusted and drove onto the grass between a powering pole and a dumpster while straddling what appeared to be a manhole or access panel.
James J.Confirm location sooner than the day prior. Otherwise you were excellent!
John C.Good experience.
Gary C.The people at Squeeky's are extremely kind and helpful, which made my moving experience incredibly positive.
MARY F.Awesome people at this Business. I went over to meet them and look at the trucks before reserving one.
Faith L E.Fast and efficient help at the counter. Equipment in good condition. As usual, a good rental experience.
PAUL M.Maybe wash the windshield? Other than that, great job.
Laura B.You guys helped me determine the largest size trailer that my SUV was capable of towing.
Steve T.Thank you for the excellent service and speedy process both picking up and dropping off.
Stephen D.Great job, very professional, dolly was already hooked to the truck when we showed up!
amber B.Quick and efficient..good crew of people
PETE B.I was unaware that they were not open on Saturday's which was my pickup day. I have rented from them before and they were open. The customer service was great when I called, but a heads up that I could only do the pickup via online would have been appreciated.
Dave W.Easy in and out.
Mark B.Very friendly and helpfull
Bryon L.Fix the online check in, I had to call and wait then when my phone worked the pages kept reloading the same question. Took me probably 45 min to get the key
Lindsay S.Out of the two options for uhaul rentals in my area this one is definitely my choice all though my experience this time wasn't the best uhaul and uhaul employee steffine roberts made sure I was taken care of for this experience as well as for the future thank you your employee was one of the best costumer rep I've ever dealt with in any business she should be Recognized for this
Michelle Dusty Z.Friendly customer service!
Ryan D.Awesome service
Thomas F.Well-run family company,friendly staff, a pleasure to do business with. Will absolutely recommend !
Rocio B. | Overall ExperienceDoing business with Squeeky's is always a pleasure. They are the real deal. They get it.
Kwintone H.No complaints
michael F.Make sure to explain how billing and payments work. I had a great experience with these employees but I was dumbfounded when I found out how uhaul does their billing and transactions. It was not explained locally or over the phone when reservations were extended. Older truck I rented was poorly maintained
Dawn B.Suggestion: Power wash vehicle & clean the windshield/windows for the next customers.
DANIELE M.Overpriced over what was quoted with no explanation given. The van didn't make it a mile before the check engine light came on. Called the uhaul number and was told to just keep driving it, loaded our first load on hot 97 degree day and then the ac went out. If you charge a big price, I should get the quality!
Todd J.Equipment itself was clean but we encountered a Advanced ServiceTrac warning indicator on stability tracking system not sure if just a heads up service is needed or actually identifying problem. Other comment I would make and specific to U-Haul in general with online process is location issue. Despite multiple settings on smartphone, high level Location setting in privacy on, iOS setting set to allow and Safari setting updated properly unable to recognize I'm at correct location. Not the first time I've encountered. It's happened at least 3 times. We're able to work thru but it is a definite inconvenience and increases pick up time exponentially
Bruce Y.This has turned in to the worst rental experience we have ever had.
Dawn B.My prior U-Haul experience (35 years ago) was not pleasant, but this recent experience was exceptional. The staff at Squeaky's were helpful, friendly and professional. The truck was easy to drive and thank goodness for air conditioning on a 90+ day.
David L.My family has done business with Squeeky's for over 20 years.....renting storaging units and U-Haul vehicles numerous times during that time period. Management and staff at this facility have always been top notch.....we highly recommend them...
DON S. | Overall ExperienceGreat customer service.
Richard B.Windows we're very dirty otherwise it was fine
steve M.The 800# put my reservation at the wrong location. The lady at Kootenai was able to quickly fix everything.
Jesse R.We ordered a 15 foot uhaul only to find out the day before that they could only give us a 10 foot which meant we had to make an extra 300 mile trip with our vehicle to pick up the remaining items we had intended to fit in the 15 foot uhaul. When we picked up the uhaul, the after hours pick-up location reader wouldn't work, so we weren't able to access the keys as planned. After an hour wait to talk to a customer service representative, we were finally able to access the keys, so it took us close to two hours to actually pick up the uhaul while our ride had to wait to see if they would need to take us home (we live 30 miles from the pick-up location). Additionally, the uhaul was not cleaned out after the previous user.
Benjamin J.Mice/Rats are very much a problem at this facility. I wouldnt recommend them but the staff is great and professional!
Brook K. | Overall ExperienceThere was no one there when we dropped it off.
Colby S.Great customer service and very convenient. I had a positive experience and don't have any complaints.
Richard B.Would have appreciated it if someone had informed me directly at the time of move in that two weeks notice would be needed to return my $25 move in deposit in full; maybe even posted a reminder.
JAY W. | Overall ExperienceHaving my storage units at Squeekys was excellent. I had 24 access in a pretty private neighborhood. I would rent units from them again, for sure. Thanks, Squeekys!
DARRYL R. | Overall Experience