Customer Reviews for Sparta Hardware Inc
(U-Haul Neighborhood Dealer)

592 reviews

904 S Black River St   Sparta, WI 54656
(@ I-90)

(608) 269-2630

Office Hours

  • Mon-Fri: 8 am–8 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–4 pm

Services at this Location:

Contact Us

(608) 269-2630

904 S Black River St
Sparta, WI 54656
(@ I-90)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–8 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Patiently dealt with the confusion of the equipment not matching the contract.

kim holman 
Rating:
5.0

Customer did not leave a comment.

Toni Yafanaro 
Rating:
5.0

Don’t lie to them and quote a price and then double it when the customer is picking up equipment. Go over with the customer any changes that might occur in pricing ahead of time.

Christopher Rankin 
Rating:
5.0

very nice and good service.

GIRISH PATEL 
Rating:
5.0

Customer did not leave a comment.

Mike Robson 
Rating:
5.0

Very helpful

JESSICA WEEDEN 
Rating:
5.0

Excellent service -- professional & polite! Thanks for "good job - well done"!

JOHN CHRISTY 
Rating:
4.0

Customer did not leave a comment.

Jerry Choate 
Rating:
3.0

Customer did not leave a comment.

Ben Vorpahl 
Rating:
5.0

Customer did not leave a comment.

Brandon Tober 
Rating:
3.0

Customer did not leave a comment.

Ashley Johnson 
Rating:
5.0

Nothing this was the best uhaul experience I've ever had.

Joshua Goede 
Rating:
5.0

Customer did not leave a comment.

Matthew Kiser 
Rating:
5.0

Nothing. Very easy and efficient

JOHN HAMNER 
Rating:
5.0

Quick and easy check-in and good communication via the Uhaul website once the reservation made. Sure helps make moving in the winter a tiny bit easier. Will be using this location for another truck in a month.

Andrew Noack 
Rating:
5.0

Customer did not leave a comment.

Mark Lemke 
Rating:
5.0

Customer did not leave a comment.

Mark Lemke 
Rating:
4.0

Customer did not leave a comment.

Jerry Choate 
Rating:
5.0

Customer did not leave a comment.

Cassandra Schmidt 
Rating:
5.0

Customer did not leave a comment.

JESSE MICKELS 
Rating:
5.0

Use this member regularly and have had nothing but great service!

michael roth 
Rating:
5.0

Customer did not leave a comment.

Ronald Tolkinen 
Rating:
5.0

Customer did not leave a comment.

Richard Rogge 
Rating:
5.0

The inside of the cab was a little dirty. There was a children's gum type roll up dispenser still in there. A little piece of tree in the cup holder. And it looked like some spilt soda maybe. But overall a great experience. The guy that helped me when I came to get the uhaul and drop it off (same guy) was very nice and personable. Would recommend.

Dustin Hanson 
Rating:
5.0

Customer did not leave a comment.

MICHAEL KLOS 
Rating:
3.0

It took a while to get my trailer. Store got very busy when I was getting paperwork for the trailer done.

Ronald Tolkinen 
Rating:
4.0

Customer did not leave a comment.

Kerry Kube 
Rating:
3.0

We were accused of damaging the roof of tru k and we only went local from our driveway to a parking lot to m9ve daughter into apartment. No possible way we did this. We 9nly had it like 2 hours paid a lot of money only to be accused of damage we did not possibly do. I had taken insurance because I am a responsible adult but do not want to take responsibility for something we didn't do and they failed to see from previous renter

BRIAN ERNST 
Rating:
5.0

Customer did not leave a comment.

Madonna Copper 
Rating:
5.0

Great experience!

John Church 
Rating:
5.0

Customer did not leave a comment.

Zachary Courtade 
Rating:
5.0

The people at Sparta Hardware were very helpful and easy to work with.

byron williams 
Rating:
4.0

Customer did not leave a comment.

Mary Purpus 
Rating:
5.0

Customer did not leave a comment.

Duane Heller 
Rating:
5.0

Customer did not leave a comment.

michael roth 
Rating:
5.0

Not much to add. They were very accommodating.

MICHAEL HARRIS 
Rating:
4.0

I was asked about a dolly in the back in a dolly holder but there was no dolly when I rented the truck

Daryll Jacox 
Rating:
3.0

I was charged for the utility dolly but didn’t use it

Bo Boldon 
Rating:
5.0

Customer did not leave a comment.

byron williams 
Rating:
5.0

Customer did not leave a comment.

RUSSELL JANZEN 
Rating:
5.0

Customer did not leave a comment.

Kyle Johnson 
Rating:
4.0

Customer did not leave a comment.

MARNACH BARBARA 
Rating:
5.0

Customer did not leave a comment.

Duane Abata 
Rating:
5.0

Customer did not leave a comment.

jeffrey lowe 
Rating:
4.0

Customer did not leave a comment.

Brad Malone 
Rating:
5.0

Customer did not leave a comment.

Mario Estrada 
Rating:
5.0

Customer did not leave a comment.

duane abata 
Rating:
1.0

Drop off attendent was very rude! We have photos of the uhaul we used that way the attendant at drop off location can't say it was damaged

meaghan reed 
Rating:
5.0

Customer did not leave a comment.

Eric Solberg 
Rating:
5.0

Quick and easy return!

Mike Hertz 
Rating:
5.0

Uhaul directed me to return this trailer to 3 different locations through out the rental period. It just made it a little time consuming when I picked the 2nd one instead of the 3rd one.

Eric Schoenfeld 
Rating:
5.0

The pick-up and drop-off went very smoothly.

Randall Cera 
Rating:
5.0

Customer did not leave a comment.

Pamela Cernocky 
Rating:
5.0

Just slight miscommunication between uhaul and the hardware store.

Debra Overdahl 
Rating:
5.0

Customer did not leave a comment.

Scott hurd 
Rating:
3.0

Customer did not leave a comment.

Gerald Sudman 
Rating:
5.0

Customer did not leave a comment.

Benjamin McReath 
Rating:
3.0

Customer did not leave a comment.

William Saucier 
Rating:
1.0

Customer did not leave a comment.

Dan Doebereiner 
Rating:
5.0

Overall good customer service.

Roy Wylie 
Rating:
5.0

all good,i didnt fulfill my obligation till two days later that i brought the trailer back,i am sorry for that

terry frederick 
Rating:
4.0

When someone comes in to rent something without a reservation, they should be told that if someone comes in with a reservation, we will have to put yours on hold until we help the man with a reservation. We waited over1/2 hour for help with a reservation.

patricia stellflue 
Rating:
5.0

Customer did not leave a comment.

frank little 
Rating:
3.0

To check out the truck before you take it. Like check all the oils in it.

Louise Fosbinder 
Rating:
5.0

very friendly and accommodating

Steven Biccochi 
Rating:
5.0

Customer did not leave a comment.

amanda church 
Rating:
5.0

Customer did not leave a comment.

David Reedich 
Rating:
5.0

Fast, efficient and incredibly helpful.

Zachary Mott 
Rating:
4.0

Customer did not leave a comment.

Roger Haro 
Rating:
5.0

Always great customer service at Sparta Hardware, Sparta, WI. My go to for all Uhaul rentals.

MARK FRITSCHE 
Rating:
3.0

Tell the staff not to be so snappy and rudd. We were having a rough week. It was cold !! we only had a half a day help so it took us longer then we expected. One of has arthritis and a bad knee. One of us has a hernia and a static nerve that likes to kick in and asthma. Were in our 60s. We were stressed and hurting. My husband had a heart attack 2 years ago. We can't move as fast as we use too. And when we called to get more time he snapped at me. And he snapped at me 2 days later. Were renting it were paying for it why was he so much in a hurry to get it back. Were paying customers. There rudd there. I will recommend uhaul but not those guys. I will find some where else when our house is ready.

Angie Borcky 
Rating:
5.0

Customer did not leave a comment.

SCOTT GALKE 
Rating:
3.0

Customer did not leave a comment.

jared blanchett 
Rating:
5.0

More sizes available.

Heidi Wenberg 
Rating:
5.0

Customer did not leave a comment.

Joanna maciejczyk 
Rating:
5.0

Customer did not leave a comment.

Kerry Kube 
Rating:
3.0

This location rented a dirty vehicle and had no problem with it, but I was charged for it when I turned the vehicle in. I was told it has crumbs in it and was charged for crumbs.

Sandra Scott 
Rating:
4.0

Customer did not leave a comment.

JENNIFER Paulson 
Rating:
4.0

The windshield had a crack (14-16 inches) when I received the truck.

Andrew Kaftan 
Rating:
4.0

Customer did not leave a comment.

Dana French 
Rating:
5.0

Customer did not leave a comment.

Michael Ehm 
Rating:
4.0

Customer did not leave a comment.

Dana French 
Rating:
5.0

Very helpful staff.

Michael Hewitt 
Rating:
5.0

Customer did not leave a comment.

Shirley Jahn 
Rating:
3.0

Make sure that the wheels move better that appliance dolley was terrible. And it's sad to make a reservation a week in advance and lacrosse can't even have what you needed

Tom Suhr 
Rating:
5.0

Very helpful, knowledgeable staff(Christopher, I believe).

Brad Harper 
Rating:
5.0

Customer did not leave a comment.

Jay Stark 
Rating:
5.0

Customer did not leave a comment.

Heather Moore 
Rating:
4.0

Customer did not leave a comment.

Bryant Neville 
Rating:
5.0

Customer did not leave a comment.

Amy VanDeuren 
Rating:
5.0

Excellent customer service by employee Ellie Kowitz.

JAMES DOEMEL 
Rating:
5.0

I would like the equipment to be at the location I rented it from. I don't feel that chasing the equipment is great customer service.

Chris Freed 
Rating:
4.0

Customer did not leave a comment.

ANGIE GILPIN 
Rating:
4.0

Customer did not leave a comment.

Nicholas West 
Rating:
5.0

Guys were extremely helpful in assisting with our return. Uhaul wanted us to deliver the vehicle an hour out of our way from our original drop off point. and the Sparta hardware team was helpful in assisting us redirecting our return

christian hanstedt 
Rating:
4.0

Customer did not leave a comment.

TAMARA RISTOW 
Rating:
2.0

Customer did not leave a comment.

Daniel Wooten 
Rating:
5.0

Customer did not leave a comment.

Nathan Kenworthy 
Rating:
4.0

Customer did not leave a comment.

Kent Buehler 
Rating:
5.0

Customer did not leave a comment.

Allan Mosher 
No reviews have been submitted for this location.

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