Customer Reviews for Southwest Motors Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

Keep up the good work, professional caring for the customer!!!

Rating:

5.0

Great service. Treated so well! Quick and simple.

Rating:

5.0

The online check out and check in is an awesome idea. I needed a truck during non business hours and it was no problem with the truck sharing option.

Rating:

5.0

I appreciate the easy and quick service

Rating:

5.0

Get trucks with four wheel drive And dollies with bigger tires

Rating:

5.0

All went well

Rating:

3.0

Don’t trust the uhaul website to book equipment pickup. I booked a pickup 40 minutes closer to my house because they said what I wanted was available. I show up at my designated time Friday morning to pick up a car hauler only to find out there isn’t one there. Uhaul then routes me to this Castlewood location and I have to go way out of my way to pick a trailer up. Then the lady on the phone at uhaul told me after I was done with it I would have to take it all the way back to this same Castlewood location or it would cost me twice as much, even though I made a reservation for pickup/drop off in my home town. Moral of the story, their equipment is good and works as intended, their customer service is rude and their website booking system is junk.

Rating:

5.0

Very easy process

Rating:

5.0

Very nice and helpful owners at this location! Great experience!

Rating:

5.0

Friendly service. No issues.

Rating:

4.0

Friendly staff

Rating:

2.0

Battery was dead when arrived. Had to buy jumper cables.

Rating:

3.0

SW Motors is fine. My overall experiance was horrible. My reservation was not recored. I had to scramble to get truck at last minute. I was sent to a location that was closed (DC Equipment Rental) I was forced to get truck 15 miles away...remotely...with bas cell service!!!!! Then I was charged extra milage.. I feel very strongly that I should be contacted to explain my experiance . It was VERY POOR!!

Rating:

5.0

Staff was so friendly and got me what I needed and on the road very fast! I will be using this location for all Uhaul needs in the future!

Rating:

5.0

Most definitely would recommend it they are courteous helpful and know what they're doing. I would highly recommend them and I will refer them to anyone I know that needs a truck.

Rating:

1.0

This is not a rating for Southwest Motors. They were great. My original reservation was for 221 Overlook DR. Lebannon VA 24266. When I arrived to pick up my trailer I was told the owners changed 3 months ago and they no longer deal with U-Haul. So I had to contact U-Haul and set up a new location for pick-up. Major inconvenience. Only had 1 hour to get to new location before it closed. Extremely disappointed in U-Haul for accepting reservations for a site that no longer functions. Unlike most service providers these days, U-Haul is in the dark ages, and you will need to call to confirm your reservation, do not rely on the online reservation!

Rating:

3.0

Trucks and trailers are tightly crowded together on this somewhat small lot. Maybe moving some vehicles around to allow for better access to the U-Haul equipment.

Rating:

5.0

Very good customer service. Friendly.

Rating:

2.0

Trailer wiring was faulty.lights went out at night on the interstate had to crawl under the trailer to find the shorts in the wiring. About 1 hour. Had to patch wires at 2 places

Rating:

5.0

Location was closed when dropping off the truck.

Rating:

5.0

We were driving down from Ohio and didn’t know that they closed at 2 o`clock, but I called and spoke with Charlie and explained the situation. He was very helpful and said he would stay until 3. We made it in time and everything went perfectly.

Rating:

5.0

I was supposed to pick up the trailer from Norton, VA. They called me the morning of the pick-up and said they didn't have any 5 by 8 trailers, even though I made a reservation a week before. they told me that the Castlewood location had trailers. This place was great. But, it added about 100 miles and 2 hours to my day. Not Good.

Rating:

5.0

Great service thanks

Rating:

1.0

I had called uhaul upon drop off and someone checked in the uhaul for me. Due to an error in the system I was informed later it hadn’t been check in. I called the location first thing this morning and was told it would be checked in there for me. Whomever checked it in then decided they would select it only had 1/8 of a tank in fuel which is NOT true I was then charged an additional 50 dollars without being informed

Rating:

1.0

They didn’t have my truck ready then I had to drive 2 towns over and pick up a U-Haul smaller than the one I had originally processed payment for and still have not been issued my refund.

Rating:

3.0

Need to work on customer service through the phone. Had to make 3 calls and everyone of them was extremely long wait times. Need to add more reps.

Rating:

5.0

Can't think of anything. People were great and accommodating.

Rating:

5.0

The mobile reservation system is a little tedious, but I get why there is red tape. It may have went better if I had better cell service, but that's not UHaul's fault at all. Overall, price was about same as estimate and I didn't have issues, so I thank you greatly.

Rating:

2.0

I explained, on the phone the day after returning the truck, that there had been a slight oily substance when I picked it up. Employee was bullish trying to tell me I'd be charged extremely large amount on my debit card. This is unacceptable and this kind of customer service is atypical of lazy employees that don't want to do anything when they show up for work. I also returned truck with fuel amount it had when I picked it up as I was instructed to do by the place we picked it up

Rating:

5.0

Turned in dolly when they were closed. they called me next day and said everything was taken care of. awesome awesome place!!!!

Rating:

1.0

Looks like it’s from a scary movie ..cats running around.

Rating:

5.0

All was good. Thanks so much.

Rating:

3.0

They charged more than what was previously quoted.

Rating:

1.0

When you allow a customer to reserve a truck at one location (Haysi, VA) two weeks in advance and the day before they pick up the truck they learn there is no truck at this location and have to drive 90 minutes to get one. Well that shotty customer service.

Rating:

3.0

My contract number was 25186146. My pick up day was Sun 26 Aug but was changed by UHaul to pick up on the 25th instead. I was told I would receive a free day. I originally paid $100 for an additional day to return the truck on Mon 27 Aug, but that day was not needed and the truck was returned on Sun 26 Aug. I would like to have the $100 refunded back since the extra day was not needed or used. I am also not sure I received the free day because the prepaid charge was not changed. Please contact me with the corrections. Thank you in advance.

Rating:

4.0

The store closeed at at 2 pm

Rating:

5.0

There was a mess-up on my trailer rental that caused a long wait and some stress before it was resolved. At least it was resolved.

Rating:

2.0

Drop off location looks like a poorly run scrap yard. The office was dark and smelled real bad and was extremely messy. Very little room to return vehicles due to all of the junk vehicles in the yard.

Rating:

5.0

No problems here. Great experience.

Rating:

5.0

The staff was friendly and helpful.

Rating:

3.0

Trying to contact this business with the only listed phone # was impossible-a recording kept coming on requesting a code. Could not speak to a person about drop off-very frustrating as it was over an hour drive away-wanted to be sure someone would be there to receive trailer. Man was very nice but they need to have better communication as a business via telephone.

Rating:

5.0

The gentle at the office was very polite. I wouldn't change a thing.

Rating:

3.0

Was helpful

Rating:

4.0

This location was an old building that now is used as a garage. Multiple cars are parked all over the area which made parking the truck I rented hard to park. The inside of the building was cluttered and messy. All in all I was able to complete the drop off.

Rating:

5.0

Excellent

Rating:

3.0

Kelly Trent was very helpful and I had no problems with the drop off. He even gave me a second phone number in case I had any questions or problems. Thank you, Kelly!

Rating:

4.0

Everything went smooth as always.