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Leonard S.
Customer Reviews for Southside Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very clean ran great plenty of room
jona G.Great rental
Glen B.Great location and great customer service
gerardo D.Pleasant and thorough representative.
DeLynn J.Very easy drop off,thanks
stanford E.Don't fix what isn't broken.
andrea L.When I reserved the truck for moving day I was asked if it would be returned the same day and told them yes. I was asked if I thought I'd be finished with the truck in an eight to ten hour time frame, again I said yes. My reservation was for ten a.m. I didn't pick the truck up until 10:40ish, but I let the guy know I was running behind. After having the truck a hour or so I got a call saying the truck needed to be returned by 5 p.m. because another family reserved it. Which gave me a time frame of six hours to move completely. I was never told when I reserved the truck I would be in a time limit. Only asked if it would be returned that same day and within 8-10 hrs. Had I been told it was a six hour rental things would have been done differently. Also the truck was driven ten miles round trip, I was charged almost $19.00 for fuel. Seems a bit like over kill to me. Considering that means the truck gets less than two miles per gallon . I'm not a happy customer that's for sure.
bridget J.Issue with right turn signal,and break light...tested truck plug 100% the trailer..
mike B.The owner was very helpful and accommodating and even helped hook up the trailer to my hitch. Very appreciative.
Jordan U.The person at the counter was very nice.
Veronica R.Although the location is not overly spacious, access from 2 different streets makes it easy to maneuver in and out. The staff was friendly and very helpful. Would definitely utilize their services again.
John B.Get your pricing right. I was quoted $. 69 online when I get there I was told a hold of $100 would be put on my card and instead I was charged $145. Then I get a bill for $75. Where's the rest of my money? Very unhappy financially speaking.
Michelle C.Great customer service. A Large selection of uhaul equipment would be beneficial to the area. i.e. trucks, vans.
Kyle R.Explain the charges better, it said 29.99 and it was almost $400. This should've been explained in the beginning which it was not.
Tianna P.Great service
Tommy T.They didn't take the time to even talk to me, except to tell me to put the keys on the dash.
Ronald G.John Williams at Southside Marathon/U-Haul is a professional and is great to work with. I always enjoy renting equipment from him. Great asset to the U-Haul team!
MARK E.Always so friendly and accommodating! Great location!
ROBERT C.Easy drop off with no fuss.
cindy H.very helpful
DEAN H.Manager John runs this location very well. If and when I need another rental truck in the future I will contact John and this location again.
John S.One of the best experiences I've had at U-Haul. Keep up the great work.
Kaleb P.I'm not sure there is anything I could add. We had courteous service, everything was explained clearly. How to add time if needed, the phone number in case something happened to the truck. Was a nice, fast experience. Thank you
julie S.Wonderful experience and helpful agent
Charles B.They are very helpful and friendly at this location. It's not the quickest place but they guy there will help you with all your questions and needs.
Brice W.There was nothing wrong with the pick up location it is just Huntington is a little confusing to navigate
William K.Their excellent customer service made up for the poor experience with the booking process. However, I will be looking at your competitors for my upcoming needs.
Dr. John P. S.Everything went well. Friendly & helpful staff
DANIEL H.Thank you.
David W.Too many changes in my reservations , not made by me. Original reservation info not consistent, paid $400.00 over quote
Consuelo G.The truck probably needs serviced, it was fine, but had to really focus and steer alot to stay in lane, glad we only moved 10 miles. Deck light did not work we had several loads early morning late at night, would have been helpful to have the light in the back of truck.
Crystal B.Have a better after hours contact number
Crystal M.Easy transaction, reserved a 15' truck and was able to rent the 10' that was dropped off prior to our reservation. Highly recommend this location
Sarah L.Absolutely nothing. Great experience. Thanks 🙏🏽
Richard M.Excellent all around. Very helpful and friendly.
William L.Call the place you want to rent from specifically. my wife called the general number to reserve truck for 7am pickup. We arrived and the app nor the website would allow us to proccess the pickup. We called the help number by 7:05am. Someone partially helped within 10 minutes of being on hold,she could not assist any further and transfered us to another person. We were on hold again till 8am. 45-50 more minutes on hold. Apparently noone else monitors that help department till 8am. The person at the rental location arrived at 8am. He was able to help me get the paperwork finalized, the keys for the truck which were inside the building not in an accessible lock box outside, and get the moving blankets requested loaded. So overall we wasted an hour trying to get the truck. If better coordination could have been done to let folks know we couldnt have rented it till 8am it would have saved alot of frustration. The return process was simple.
Donald U.Was a very nice man
Loretta P.Staff not friendly and seemed way to busy
Tim T.