Customer Reviews for Southern Mini Storage
(U-Haul Neighborhood Dealer)

115 reviews

10340 McColl Rd   Laurinburg, NC 28352

(910) 506-3289

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(910) 506-3289

10340 McColl Rd
Laurinburg, NC 28352

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Then entire check out process was perfect. The agent was knowledgeable and super friendly!

Lee Williams 
Rating:
4.0

Customer did not leave a comment.

Sandra Ramseur 
Rating:
4.0

I have used this location a few times the only thing that I wish is that they go back to having someone there during business hours

Allan Gowins 
Rating:
5.0

Great help, very easy to use.

Diane Goodyear 
Rating:
5.0

Continue great service

WILLIAM SWIFT 
Rating:
5.0

Customer did not leave a comment.

Rosa Benavente-Bennett 
Rating:
5.0

Customer did not leave a comment.

Manuel Roman 
Rating:
3.0

Have customer service on site when pick up thank you for the roadside service that you all provided it was excellent service I have rented from there before but never had a problem like this it was on a Saturday and customer service was not there they didn't work on Saturday so when I went to pick up the truck it wouldn't start but thanks to you haul roadside service I was there at least an hour or more before I could get it started thank you for your roadside service

Victoria Thomas 
Rating:
5.0

Customer did not leave a comment.

ANGELIQUE MCCRIMMON 
Rating:
2.0

The pickup experience was great, however no one was there when we returned the trailer and I had to unhook it myself. I called the two numbers I had for this location but could not get an answer or anyone to call me back. I could not lift the hitch off the received, so I had to release the received and drive out of it to drop the trailer. The trailer has a hole in the front right corner that would allow rain to enter. Also, the right fender was very rusted, not what I would expect from U-Haul.

George Walsh 
Rating:
5.0

Awesome customer service and all the equipment was clean and ready to go. I'll definitely use the service again and refer all my friends and family

James Clark 
Rating:
5.0

Customer did not leave a comment.

Jeremy Munn 
Rating:
5.0

Everything was awesome..the representative was very professional

Kenny Smith 
Rating:
2.0

Customer did not leave a comment.

QUANSHIA DARBY 
Rating:
5.0

Dealing with owner was great. Told us everything we needed to do and know. Friendly people, clean establishment, great experience! Thanks for your help!

Mike Hyduke 
Rating:
5.0

Customer did not leave a comment.

ANNETTE MORGAN 
Rating:
5.0

Everything is good

CORA BROWN 
Rating:
5.0

Gas fuel was actually on 3/8 of a tank but was said to be on 5/8 of a tank. Please look a fuel level before giving it to renter. I filled it up 5/8 to avoid getting charged for fuel even though the actual level was lower then when I received the truck. I also have pictures before and after using truck mileage and fuel.

shaquille mcclain 
Rating:
5.0

All is well

DAVID HOSKINS 
Rating:
4.0

Customer did not leave a comment.

John Manganti 
Rating:
5.0

Customer did not leave a comment.

Lisa Powell 
Rating:
5.0

Nothing the service was top notch. Thank you for your service

BARBARA PEGUES 
Rating:
5.0

Unlimited mileage

Gabrielle Ferguson 
Rating:
5.0

Customer did not leave a comment.

Jeanette Moore 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH DAVIS 
Rating:
5.0

Customer did not leave a comment.

Jimmy Dickerson 
Rating:
4.0

Customer did not leave a comment.

Jean Lisbon 
Rating:
5.0

It worked out well

Clellan Tyson 
Rating:
5.0

Nothing

Michael Bridges 
Rating:
5.0

Customer did not leave a comment.

JOHN TEAL 
Rating:
5.0

Customer did not leave a comment.

Michael Bridges 
Rating:
5.0

Customer did not leave a comment.

tonya deberry 
Rating:
5.0

Keep doing what you doing.👍🏾

Michael Bridges 
Rating:
5.0

Drop off after hours.

Jared Russ 
Rating:
5.0

Everything worked well at this location...other than had to wait on an employee to drive over and open the office. When I first called the number on the door to inquire about renting, I was put on hold for 12 minutes while another customer was checked in. Then, waited another 10 minutes for someone to arrive and process a trailer for me. However, the employee was very helpful and sophisticated with equipment. The trailer worked well, and price was good.

CHRIS MYRICK 
Rating:
4.0

Customer did not leave a comment.

ALONDRA RANAE DE BROWN 
Rating:
5.0

Customer did not leave a comment.

ROBERT AMBROZAITIS 
Rating:
5.0

The inside of the unit was clean, but the outside needed a pressure washer!!! It had green mold growing on it! Not a very good impression out on the road!

Lee Williams 
Rating:
5.0

Customer did not leave a comment.

JEFFREY ARCHER 
Rating:
5.0

Customer did not leave a comment.

THOMAS HILL 
Rating:
5.0

Customer did not leave a comment.

STEPHEN PHILLIPS 
Rating:
5.0

Bes t service I have had.

RONALD AMMONS 
Rating:
5.0

All was good. No issues. Responsive staff.

ROGER EDWARDS 
Rating:
4.0

Honestly felt like a safe place to drop off, we did it after hours .

Cristian Perez 
Rating:
5.0

Will made sure things went smooth and well. Thanks.

Roger Edwards 
Rating:
4.0

The U-Haul representative was a little difficult to contact.

Shawn Richards 
Rating:
5.0

Customer did not leave a comment.

BOYD MCLAURIN 
Rating:
5.0

Customer did not leave a comment.

SHARON BURKE 
Rating:
5.0

Customer did not leave a comment.

JEFFREY ARCHER 
Rating:
1.0

The truck smelled so bad of cigarette smoke I had a coughing fit and then a horrible migraine. I had to buy one of those stinky little trees to try and cover the smell. Even the pocket in the door was full of ashes.

Lisa Warwick 
Rating:
5.0

Customer did not leave a comment.

Kelly Kirk 
Rating:
5.0

I can't speak for other people but only myself! In spite of a bad situation I still got excellent service and thank you!

Yvonne Johnson 
Rating:
4.0

n/a

LULA SMITH 
Rating:
1.0

I was extremely disappointed and frustrated with UHaul services and will not use it again. I could not get the correct truck that I reserved. I had to wait for over an hour to speak with a customer representative over the phone. I was hung up on several times after being transferred. It was an overall horrible experience and UHaul gave me a $10 refund as a resolution, which was basically like saying they could care less about my experience.

TRACY GRIMES 
Rating:
3.0

They did not have a truck for me in Fairmont, NC after I had reserved one weeks before and called the day before to make sure they had one. Had to wait 30 minutes before they found one 30 miles away. It took two hours from my packing time. Was not a happy camper and would not recommend Fairmont as a pick up point.

BRIAN SANDS 
Rating:
5.0

Excellent communication and service

Carolyn Rhodes 
Rating:
3.0

Customer did not leave a comment.

Danette Wallace 
Rating:
5.0

Customer did not leave a comment.

Mark Oxendine 
Rating:
5.0

Customer did not leave a comment.

ALFONSOMIGUEL ORDDE 
Rating:
5.0

N/a

MARLON BROWN 
Rating:
5.0

Customer did not leave a comment.

JEFFREY ARCHER 
Rating:
5.0

Customer did not leave a comment.

Vanessa Farmer 
Rating:
3.0

Customer did not leave a comment.

crawford fitch 
Rating:
1.0

Waited 3 hours to pickup truck and still had to go to a different location to pick up truck which was 40mnts away . Would never do business with U-Haul . Not reccomded!!!

Arjunkumar Patel 
Rating:
5.0

Customer did not leave a comment.

TERRY EAGLE 
Rating:
5.0

Customer did not leave a comment.

Thomas Quick 
Rating:
5.0

Customer did not leave a comment.

Brian Ewing 
Rating:
3.0

Customer did not leave a comment.

Susan Friesland 
Rating:
5.0

Customer did not leave a comment.

Katina Sammons 
Rating:
3.0

Customer did not leave a comment.

David Shafer 
Rating:
3.0

Customer did not leave a comment.

PAMELA MCLEAN 
Rating:
4.0

Not a fan of the new locks.

Linda Dockery 
Rating:
4.0

Customer did not leave a comment.

TIFFANY HARRISON 
Rating:
5.0

Customer did not leave a comment.

bill corbitt 
Rating:
3.0

NA

Tasha Townsend 
Rating:
4.0

Na

Tasha Townsend 
Rating:
5.0

Customer did not leave a comment.

Timmy Phillips 
Rating:
5.0

The last renters of this trailer had not swept it out. Otherwise the rental went as expected, the equipment worked excellently, and the staff was friendly&helpful!

Lee Williams 
Rating:
3.0

Customer did not leave a comment.

Bill Hill 
Rating:
4.0

Customer did not leave a comment.

Delores Williams 
Rating:
5.0

Customer did not leave a comment.

Nyema Spinks 
Rating:
5.0

Customer did not leave a comment.

apollonia george 
Rating:
1.0

Truck was at correct fuel level still charged a additional 57 dollars extremely disappointed how this was handled

Brandon Jackson 
Rating:
5.0

Truck leaked and got all my boxes wet and destroyed some clothes. No reimbursement for it.

Thomas Hanes 
Rating:
5.0

The lady that help me was really great.

LANETTE WASHINGTON 
Rating:
4.0

I thought service to be just fine as it was. Thank you!

Charlie Thornton 
Rating:
4.0

Very friendly quick with paperwork got in and out quickly Well satisfied

bill corbitt 
Rating:
5.0

Customer did not leave a comment.

ANNE TRAVERS 
Rating:
5.0

Customer did not leave a comment.

les jones 
Rating:
3.0

Customer did not leave a comment.

Larry Rogers 
Rating:
1.0

I never received my check for 91 dollars. Am very disappointed in the laurinburg, NC location . Personnel, lady, had 5 people Waiting at door upon her return....very unprofessional...plz send check to kitty kilbyNuritdivov, Po box 6671, Spartanburg, SC. 29304....cannot rent again to move rest of storage until I receive payment from uhaul ... Thank you, kitty kilbyNuritdinov

Kitty Kilby Nuritdinov 
Rating:
5.0

JUST KEEP UP THE GOOD WORK! Doing what you doing... THANKS!

Michael Bridges 
Rating:
5.0

Nothing that I can think of. The only thing better would be for them to do my move for free.

james simms 
Rating:
5.0

Customer did not leave a comment.

DEASIA MCLAURIN 
Rating:
5.0

Easy Reservation on line, quick service at pickup and turn-in. Excellent customer service.

harold bell 
Rating:
2.0

Rep had attitude and truck wasn’t swept in back and had a old dead cat beneath it

Natasha Brown 
Rating:
5.0

Customer did not leave a comment.

RON LOVE 
Rating:
3.0

U haul didn't want to drive needs brake pad or rotor on it make a loud noise .

GLORIA LLOYD 
Rating:
5.0

Everything was so awesome.

June Brooks 
Rating:
4.0

Gas hand was lower than what was on contract signed (took pictures of gas indicator before leaving rental location). Back of the uhaul had dirt and sand in it (took pictures before leaving rental location)

MICHAEL HATCHER 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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