Convenient location, friendly staff - highly recommend!!
Efrain Moreno
Customer Reviews for Southeast Air Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only issue I had was that one of the tires had a slow leak. I checked it shortly after getting the trailer and it was already low. I added air and it held for a while, but I had to add more air the next day. I checked again each time I stopped and was able to make the whole trip without catastrophe.
Timothy FishThe only place I will rent my uhaul equipment is this location
ROBERT KIRBOWVery friendly staff, they went above and beyond
IRENE GARCIACheck-in was super fast, and the truck was nice and clean. I would rent from this location again!
Dawn McNultyN/A
Jerry LongoriaFriendly service - 100% recommend this location!!
Efrain MorenoThe customer service was good.
Paula LynchHad a great experience
MICHAEL STEVEN GUERRAThe drop off takes a lot longer than having someone check you in. Other than that it was a good experience
Edward OrtizGreat customer service, highly recommend this location!!
Efrain MorenoI has dropped off after hours. But the outside was clean and was very convenient.
Cole HarperSame as above
Justin DenningNobody was there when I arrived to return the trailer. I dropped it off and took a picture. Then I still got emails saying I never returned it, and also got charged for an overdue rental.
Levi CowsertHighly recommend this location to anyone, friendly representative and always ready to help with equipment needed…
Efrain MorenoI’ve rented U-Haul equipment from this location so many times that I lost count, the gentleman there is always welcoming, professional and very helpful getting you to your rental equipment promptly, I highly recommend this store…
Efrain MorenoTruck was dirty inside and out including the loading cab that we had to sweep so it would be clean for our furniture. . The worst part was there was absolutely no gas left. It had 7 miles till empty. And in return we left it with just over a 1/2 tank left which we should receive credit for it.
Andrew HOWLANDQuick, courteous service. In and out in 15 minutes
kelvin johnsonI had issues trying to get my truck picked up through the app, and also returning the truck because I couldn't get it to upload a pic of the odometer. It has a very frustrating process for me to rent the truck through the app.
Winston WilsonThe guy in the office was very nice it only took about 5 minutes and we were on our way.
BROOKE MERLINDropped off after hours, did not interact with anyone but did not have any issues
PHILLIP WATSONWe arrived slightly early to the location for drop off we waited to see if anyone would show up for our drop off time. No one arrived and we had to do the mobile drop off costing us extra money.
Gregorio RayosGreat location will return if I need a truck
Robert KirbowThe guy there is the RUDEST PERSON, he wasn’t helpful at! I simply had question regarding why my card wasn’t charged for my payment because I have more than enough money in my bank account to pay for my charges! The only thing he would say is I don’t know why,so I hung on him an he called me back harassing me about why I hung up on him & he started insulting me like I’m not able to pay for the Uhaul! I will be filing charges against him & the whole Uhaul company!
bobbie wrightI returned the trailer in clean condition. The drop off location is off a main road in a non well maintained area. I was charged a $25 cleaning fee. I rented an open trailer for a motorcycle. It also rained after I dropped off the trailer. So please explain how it was in need of a cleaning fee. Will not be renting again.
Milica KurekLocation was very convenient, staff was very helpful
Robert KirbowGreat consistency is refreshing!
derry jacksonSelected 1 way and got charged for in town. We put in our drop location and it still auto populated it as my drop city. Had to return it and go 50 miles out of the way paying .99 a mile for uhaul messing my reservation up. No one I spoke to could help. How do you run a company and can’t fix any kind of mess up. Then tried to charge me $20 because the app didnt work and no instructions to take a picture of the uhaul at the return location. Absolute bull***t all around I can happily say **** this company this was nothing but a scam and headache from the get go. Also my keys said it was a one way truck so where do we go wrong. This company needs to learn customer service and own up when there is a mix up. No apology just blamed me ***** uhaul
Drew WattersExcellent customer service
RONNIE LEWISGreat customer service
jesi mcjimsonThe customer service representatives at this location exceeded our expectations thank you for making our move a little easier
Joseph ThomasThe 4 by 8 covered trailer was in very good condition, everything function well on the trailer and your people at both the pickup and drop-off took care of everything expediently
William VansicklerFast and efficient service
April FriersonHad a really great experience picking up the trailer. The trailer was ready on time. The proprietor was very helpful and very courteous.
Brian CameronRobert was very helpful and got me on my way in a dash. I definitely recommend this location!
Daniel SmithFriendly staff, easy access location.
KIESHA KELLYThe truck wasn't clean but the service was great!!
shane burnsVery helpful representative.
Frank ConlonReturning online is great, but there are a lot of photos required for the truck after I already answered questions. For people who spent all day moving and are exhausted, this is a tiring experience.
Joseph CohoonHad to find a place to drop off truck and car hauler,as didn't have a place to park it. Customer service was very helpful.
Sherry BartonKeep up the good work
WADE ERICKSON