Customer Reviews for Southeast Air Inc
(U-Haul Neighborhood Dealer)

148 reviews

138 Coin St   Fort Worth, TX 76140

(817) 293-0041

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(817) 293-0041

138 Coin St
Fort Worth, TX 76140

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Convenient location, friendly staff - highly recommend!!

Efrain Moreno 
Rating:
5.0

Customer did not leave a comment.

Mark Spencer 
Rating:
5.0

Customer did not leave a comment.

William Rios 
Rating:
3.0

Customer did not leave a comment.

Dinette Franco 
Rating:
4.0

Customer did not leave a comment.

Miranda Brewer 
Rating:
5.0

The only issue I had was that one of the tires had a slow leak. I checked it shortly after getting the trailer and it was already low. I added air and it held for a while, but I had to add more air the next day. I checked again each time I stopped and was able to make the whole trip without catastrophe.

Timothy Fish 
Rating:
5.0

Customer did not leave a comment.

JUAN MIRELES 
Rating:
5.0

Customer did not leave a comment.

Dion DuClos 
Rating:
5.0

The only place I will rent my uhaul equipment is this location

ROBERT KIRBOW 
Rating:
5.0

Very friendly staff, they went above and beyond

IRENE GARCIA 
Rating:
4.0

Check-in was super fast, and the truck was nice and clean. I would rent from this location again!

Dawn McNulty 
Rating:
5.0

Customer did not leave a comment.

Sharon Metcalf 
Rating:
5.0

N/A

Jerry Longoria 
Rating:
5.0

Friendly service - 100% recommend this location!!

Efrain Moreno 
Rating:
5.0

The customer service was good.

Paula Lynch 
Rating:
5.0

Had a great experience

MICHAEL STEVEN GUERRA 
Rating:
4.0

The drop off takes a lot longer than having someone check you in. Other than that it was a good experience

Edward Ortiz 
Rating:
5.0

Customer did not leave a comment.

Sharon Metcalf 
Rating:
5.0

Customer did not leave a comment.

Shakelia Dixon 
Rating:
5.0

Customer did not leave a comment.

JULIAN RENFROE 
Rating:
5.0

Customer did not leave a comment.

JEFF MASTELLER 
Rating:
1.0

Customer did not leave a comment.

Toni Perez 
Rating:
5.0

Customer did not leave a comment.

Matt Bagwell 
Rating:
5.0

Great customer service, highly recommend this location!!

Efrain Moreno 
Rating:
4.0

Customer did not leave a comment.

WILLIAM HOWELL 
Rating:
3.0

Customer did not leave a comment.

Terrance Kennemer 
Rating:
5.0

Customer did not leave a comment.

Terry Byrd 
Rating:
5.0

Customer did not leave a comment.

Raul Deanda 
Rating:
5.0

Customer did not leave a comment.

Quynh Anh Nguyen 
Rating:
5.0

I has dropped off after hours. But the outside was clean and was very convenient.

Cole Harper 
Rating:
1.0

Same as above

Justin Denning 
Rating:
5.0

Customer did not leave a comment.

Timothy Lambert 
Rating:
5.0

Customer did not leave a comment.

ROBERT KIRBOW 
Rating:
5.0

Customer did not leave a comment.

Gary Neister 
Rating:
5.0

Customer did not leave a comment.

William Davies 
Rating:
5.0

Customer did not leave a comment.

Hashem Abujalmah 
Rating:
5.0

Customer did not leave a comment.

kelly garrison 
Rating:
5.0

Customer did not leave a comment.

alicia white 
Rating:
4.0

Customer did not leave a comment.

Terra Tramble 
Rating:
2.0

Nobody was there when I arrived to return the trailer. I dropped it off and took a picture. Then I still got emails saying I never returned it, and also got charged for an overdue rental.

Levi Cowsert 
Rating:
2.0

Customer did not leave a comment.

Samuel Brittain 
Rating:
5.0

Highly recommend this location to anyone, friendly representative and always ready to help with equipment needed…

Efrain Moreno 
Rating:
3.0

Customer did not leave a comment.

Thomas Schech 
Rating:
5.0

I’ve rented U-Haul equipment from this location so many times that I lost count, the gentleman there is always welcoming, professional and very helpful getting you to your rental equipment promptly, I highly recommend this store…

Efrain Moreno 
Rating:
5.0

Customer did not leave a comment.

ROBERT KIRBOW 
Rating:
5.0

Customer did not leave a comment.

kenneth harris 
Rating:
5.0

Customer did not leave a comment.

ALLAN DREYER 
Rating:
5.0

Customer did not leave a comment.

Randi Bates 
Rating:
2.0

Truck was dirty inside and out including the loading cab that we had to sweep so it would be clean for our furniture. . The worst part was there was absolutely no gas left. It had 7 miles till empty. And in return we left it with just over a 1/2 tank left which we should receive credit for it.

Andrew HOWLAND 
Rating:
5.0

Customer did not leave a comment.

Jan A Drain 
Rating:
5.0

Customer did not leave a comment.

JAN DRAIN 
Rating:
5.0

Customer did not leave a comment.

Jeff Gardner 
Rating:
5.0

Quick, courteous service. In and out in 15 minutes

kelvin johnson 
Rating:
5.0

Customer did not leave a comment.

Antionette Hightower 
Rating:
5.0

Customer did not leave a comment.

DAVID REARDON 
Rating:
4.0

Customer did not leave a comment.

DOMONIQUE MOORE 
Rating:
4.0

I had issues trying to get my truck picked up through the app, and also returning the truck because I couldn't get it to upload a pic of the odometer. It has a very frustrating process for me to rent the truck through the app.

Winston Wilson 
Rating:
5.0

The guy in the office was very nice it only took about 5 minutes and we were on our way.

BROOKE MERLIN 
Rating:
5.0

Dropped off after hours, did not interact with anyone but did not have any issues

PHILLIP WATSON 
Rating:
1.0

We arrived slightly early to the location for drop off we waited to see if anyone would show up for our drop off time. No one arrived and we had to do the mobile drop off costing us extra money.

Gregorio Rayos 
Rating:
5.0

Customer did not leave a comment.

CHRIS DELGADO 
Rating:
5.0

Great location will return if I need a truck

Robert Kirbow 
Rating:
4.0

Customer did not leave a comment.

Taylor Cook 
Rating:
1.0

The guy there is the RUDEST PERSON, he wasn’t helpful at! I simply had question regarding why my card wasn’t charged for my payment because I have more than enough money in my bank account to pay for my charges! The only thing he would say is I don’t know why,so I hung on him an he called me back harassing me about why I hung up on him & he started insulting me like I’m not able to pay for the Uhaul! I will be filing charges against him & the whole Uhaul company!

bobbie wright 
Rating:
5.0

Customer did not leave a comment.

Luis Espinoza 
Rating:
5.0

Customer did not leave a comment.

Charles Means 
Rating:
1.0

I returned the trailer in clean condition. The drop off location is off a main road in a non well maintained area. I was charged a $25 cleaning fee. I rented an open trailer for a motorcycle. It also rained after I dropped off the trailer. So please explain how it was in need of a cleaning fee. Will not be renting again.

Milica Kurek 
Rating:
5.0

Customer did not leave a comment.

Jesus Villa 
Rating:
5.0

Customer did not leave a comment.

Robert Kirbow 
Rating:
5.0

Location was very convenient, staff was very helpful

Robert Kirbow 
Rating:
5.0

Great consistency is refreshing!

derry jackson 
Rating:
5.0

Customer did not leave a comment.

Scott Gary 
Rating:
5.0

Customer did not leave a comment.

Shawn Williams 
Rating:
5.0

Customer did not leave a comment.

Jim Lamb 
Rating:
1.0

Selected 1 way and got charged for in town. We put in our drop location and it still auto populated it as my drop city. Had to return it and go 50 miles out of the way paying .99 a mile for uhaul messing my reservation up. No one I spoke to could help. How do you run a company and can’t fix any kind of mess up. Then tried to charge me $20 because the app didnt work and no instructions to take a picture of the uhaul at the return location. Absolute bull***t all around I can happily say **** this company this was nothing but a scam and headache from the get go. Also my keys said it was a one way truck so where do we go wrong. This company needs to learn customer service and own up when there is a mix up. No apology just blamed me ***** uhaul

Drew Watters 
Rating:
5.0

Excellent customer service

RONNIE LEWIS 
Rating:
5.0

Customer did not leave a comment.

Jason Woodward 
Rating:
5.0

Customer did not leave a comment.

leon Youngblood 
Rating:
5.0

Great customer service

jesi mcjimson 
Rating:
5.0

The customer service representatives at this location exceeded our expectations thank you for making our move a little easier

Joseph Thomas 
Rating:
5.0

The 4 by 8 covered trailer was in very good condition, everything function well on the trailer and your people at both the pickup and drop-off took care of everything expediently

William Vansickler 
Rating:
5.0

Fast and efficient service

April Frierson 
Rating:
5.0

Customer did not leave a comment.

Randi Jackson 
Rating:
5.0

Had a really great experience picking up the trailer. The trailer was ready on time. The proprietor was very helpful and very courteous.

Brian Cameron 
Rating:
4.0

Customer did not leave a comment.

diane hanson 
Rating:
1.0

Customer did not leave a comment.

Sheridan Snively 
Rating:
5.0

Robert was very helpful and got me on my way in a dash. I definitely recommend this location!

Daniel Smith 
Rating:
5.0

Friendly staff, easy access location.

KIESHA KELLY 
Rating:
5.0

The truck wasn't clean but the service was great!!

shane burns 
Rating:
5.0

Customer did not leave a comment.

David Rodocker 
Rating:
5.0

Very helpful representative.

Frank Conlon 
Rating:
5.0

Customer did not leave a comment.

James Putman 
Rating:
5.0

Returning online is great, but there are a lot of photos required for the truck after I already answered questions. For people who spent all day moving and are exhausted, this is a tiring experience.

Joseph Cohoon 
Rating:
3.0

Had to find a place to drop off truck and car hauler,as didn't have a place to park it. Customer service was very helpful.

Sherry Barton 
Rating:
5.0

Customer did not leave a comment.

Arthur Warren 
Rating:
5.0

Customer did not leave a comment.

Kevin McBroom 
Rating:
3.0

Customer did not leave a comment.

Jason Holland 
Rating:
5.0

Customer did not leave a comment.

Glenn Ward 
Rating:
5.0

Keep up the good work

WADE ERICKSON 
Rating:
4.0

Customer did not leave a comment.

Rashuh Barnes 
No reviews have been submitted for this location.

Additional Services at this Location

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