Customer Reviews for South Venice Auto Repair
(U-Haul Neighborhood Dealer)

788 reviews

1284 Ogden Rd Unit A   Venice, FL 34285
(Off Center Rd just behind Perkins and across from the Habitat for Humanity)

(941) 234-0008

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(941) 234-0008

1284 Ogden Rd Unit A
Venice, FL 34285
(Off Center Rd just behind Perkins and across from the Habitat for Humanity)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Logging on process took 1.5 hours too long

Don Harper 
Rating:
2.0

The app is ridiculous, After an hour on the phone, the rep was able to get me on the way/.

Michael Frazier 
Rating:
5.0

Easy as pie!

Amira Roach 
Rating:
3.0

Customer did not leave a comment.

Jeanette Billings 
Rating:
5.0

All good.. no problems

Richard Hinkson 
Rating:
3.0

The windshield is filthy.

Pamela Graham 
Rating:
5.0

Do not ask for further contacts, contract lease agreements or a passport when you’re checking in somewhere. That frustrated and took 10 minutes longer to complete and it was no reason for it.

Katie Sutter 
Rating:
5.0

The phone app for self-checkout is really awkward. It took several tries to get it to work. This aspect of the overall rental experience was definitely negative. The truck was fine and the quote was accurate. I did report a service issue on the truck in the app.

Dwight Sullivan 
Rating:
5.0

No improvement needed. You guys are terrific every time.

JAMES HENRY 
Rating:
4.0

Customer did not leave a comment.

Victor Cortez 
Rating:
3.0

Customer did not leave a comment.

Kelly Cockrill 
Rating:
3.0

Only if the person is not as sensitive as I am because I couldn’t stand the sent of different oilie chemicals at the auto shop. But overall it is ok

Yanique Excell 
Rating:
5.0

Great service

Tywarren Lester 
Rating:
5.0

Customer did not leave a comment.

Troy Samuels 
Rating:
5.0

Quick and easy. Everything went great

James Vachon 
Rating:
5.0

Customer did not leave a comment.

andy pascarella 
Rating:
5.0

Customer did not leave a comment.

Margaret Behr 
Rating:
5.0

Customer did not leave a comment.

Craig Shaw 
Rating:
4.0

Better communication back to consumer about availability once you book on line.

Rich Bruno 
Rating:
5.0

Can't think of any thing more.

Richard Rose 
Rating:
4.0

More user friendly online purchase

bruce fowler 
Rating:
5.0

Everything was great no need for improvement.

QUENTIN MOLYN 
Rating:
4.0

Customer did not leave a comment.

Randall Becker 
Rating:
5.0

Customer did not leave a comment.

Anthony LoRusso 
Rating:
3.0

Issues with the system and I didn’t know where to return it. Felt rushed with the process

LUIS JARAMILLO CABALLERO 
Rating:
4.0

Customer did not leave a comment.

KARL DOWNING 
Rating:
3.0

This location was where uhaul customer service told me to drop off the uhaul because the north port facility was closed after we had to drive 20 min across town to another storage location because they didn’t have the storage we reserved online. I tried to use the mobile return when I returned it; the website couldn’t find the location, so I called customer service and spent 40 min on hold to return the truck.

TIA DEUEL 
Rating:
5.0

Truck was in good shape. Experienced no issues. Location was friendly and professional. Rental process was quick and easy.

John Eisen 
Rating:
2.0

The truck ran well and was swept out. However, there were three warning indicators showing: an amber trailer (indicating trailer attached, which was not); an amber horseshoe (indicating check brakes? could be serious); a warning that tyre pressure was low in one tyre (this appears to be a sensor error). However, having these alight for all but very local use is not a good idea, and not up to Uhaul standard that I have experienced in the past.

Graham Custard 
Rating:
3.0

The guy that waited on me was abit full of himself. He said they have no place to leave your car when you rent the truck, had to park down the street when there was plenty of places to park in his lot. He was just an ASS. I took the truck based on him telling me it was ok. The truck was not ok, the air condition did not work. I think he knew this as when I told him the ac did not work when I brought the truck back, he kinda laughed under his breath. This guy could not have cared any less and made it very clear that he was put out by being bothered to even have to rent me the truck. I dont think I will go back to the place as long as the guy that waited on me works there.

Joseph Bernhard 
Rating:
5.0

Customer did not leave a comment.

Allen Mayes 
Rating:
5.0

Not a thing. It was so simple and easy. No hassle at all. The gentleman was very friendly and polite I would highly recommend

Sandra Forgione 
Rating:
1.0

Customer did not leave a comment.

David York 
Rating:
5.0

Customer did not leave a comment.

Felicia Collins 
Rating:
5.0

Customer did not leave a comment.

Donna Slack 
Rating:
5.0

All went very smooth!! Thanks for your great service!!!

Joseph Antico 
Rating:
1.0

The parking lot was a mess with very little access to the truck. The truck was a mess. I was charged for moving pads that were not in the truck. The lock box lock is rusted, so you can barely open it and it’s under a leaky air conditioner. Just terrible process and customer service .

Michael James 
Rating:
5.0

John is very accommodating and very friendly. Highly recommend his store.

Scott Duchette 
Rating:
5.0

Customer did not leave a comment.

Robert Cantrell 
Rating:
5.0

Customer did not leave a comment.

Tim Ranstadler 
Rating:
5.0

Will use them again

Michael Manoly 
Rating:
3.0

Customer did not leave a comment.

John Burrus 
Rating:
4.0

Customer did not leave a comment.

THOMASROY HEWITT 
Rating:
5.0

Customer did not leave a comment.

FRANK GATO JR 
Rating:
5.0

Your 24/7 pickup instructions need to be laid out better. Otherwise it was easy to fo.

Keith Bailey 
Rating:
5.0

Customer did not leave a comment.

Brad Platt 
Rating:
5.0

Customer did not leave a comment.

Mary Outcalt 
Rating:
5.0

Still LOVE U-HAUL

Gregory Johnson 
Rating:
5.0

Customer did not leave a comment.

ERIC KEMP 
Rating:
5.0

Cab smelled

Steven Mauro 
Rating:
5.0

Now that I understand the process of renting all within the context of the app, it is easy. It took me a minute to get the lock open to get the key, but after that, everything was smooth.

Amira Roach 
Rating:
3.0

Close to home, worked out great, but drove by three other drop off locations to get there

Mike Sauerheber 
Rating:
5.0

This location was a very smooth experience, had everything ready couldn't expect more.

CHARLES GOTTLEIB 
Rating:
4.0

Customer did not leave a comment.

GREGORYJOHN KINSELLA 
Rating:
4.0

Very friendly and efficient return process.

Gregory Kinsella 
Rating:
4.0

The combination lock to access the key during pick-up was very difficult to open. We attempted it three times and almost gave up. We turned all the dials multiple times to reset it and it finally worked, luckily.

Kevin Taterus 
Rating:
5.0

Customer did not leave a comment.

Steve Miller 
Rating:
5.0

Customer did not leave a comment.

Julie McMahon 
Rating:
5.0

Customer did not leave a comment.

gary bibbee 
Rating:
5.0

Great service & the nicest staff

Mark Sanders 
Rating:
4.0

Customer did not leave a comment.

Angie Rinaldi 
Rating:
1.0

When I called about a fuel charge I received, He gave me a pat answer "Call Customer Service." I had returned the truck a day early and filled it appropriately on the way to the drop off location. It took me 55 minutes on hold with Uhaul and an additional trip to the drop off location, totaling about 2 hours to straighten this out. Then the customer service rep said that I should have verified something. Way to pass the buck for your incompetence. YOU should be paying ME $38.55 for my time to straighten this out. My Uhaul experience was great, except for this. What a sour way to end a customer interaction.

Kevin Mansberger 
Rating:
5.0

Customer did not leave a comment.

Robert Johnson 
Rating:
5.0

Everyone that helped me were great at the job. great experience Thank you

MICHAEL GEE 
Rating:
5.0

My rental transaction went smoothly and I was out the door in no time. I will not hesitate to use this rental truck agency in the future

Regina Ciardi 
Rating:
5.0

Customer did not leave a comment.

BRIAN HIESTER 
Rating:
4.0

Very nice and professional

Anna Miller 
Rating:
5.0

Worked with me great because I changed dates.

Laurie Broy 
Rating:
2.0

No masks were worn by staff. The place is small and it felt like a health hazard. Also, I hired a man to help me pack and drive this Uhaul. He owed a balance from a previous thing. I had to pay a stranger's bill to rent a truck for my move because I listed them as an additional driver. No, he could not be removed, no it didn't matter that he is a hired stranger, no Uhaul does not alert you to this when you reserve the service..they deliberately wait until you are picking up. Staff was pleasant and attentive.

Lacher Edwards 
Rating:
5.0

Customer did not leave a comment.

William Markham 
Rating:
4.0

I would have liked a bit of an explanation of the truck rather than just getting it and going. But I figured it out haha.

Kyle Citro 
Rating:
5.0

On trailers it would be helpful to have electric brakes on trailers when hooking up to suvs like a camper

sherry holenback 
Rating:
1.0

Customer did not leave a comment.

Richard Bettis 
Rating:
5.0

All good.

robert kiley 
Rating:
5.0

Customer did not leave a comment.

Karl Pittner 
Rating:
3.0

Need a place to park a car when you rent a truck.

Lyndon Yoder 
Rating:
5.0

Great customer service.

Eric Williams 
Rating:
5.0

Customer did not leave a comment.

Leah Callahan 
Rating:
4.0

Customer did not leave a comment.

John Rathvon 
Rating:
5.0

I was forced to rent an enclosed trailer because you didn’t provide any near me. I would have had to drive over an hour away to the open unit, plus you charged me more than the unit I wanted. I will try other next time...like Jone depot

Gerry Witt 
Rating:
3.0

Improve your selection of equipment (i.e. Trucks, hand trucks); Simplify the return procedure.

David bednarsh 
Rating:
5.0

Customer did not leave a comment.

John Stephens 
Rating:
5.0

South Venice Auto was terrific with my needs, it was u hauls website that goofed everything up. I booked a trailer thru the website to a location close to me. Was told to go to a different location because my location did not have the equipment I required. When I went to pick it up at the location they sent me to they did not have the equipment and I needed to go to a third location to pick it up. Needless to say at that point I was pissed and come to find out the third location was already closed for the day. A phone call was made and surprisingly the gentleman answered and agreed to wait for me. ( South Venice Auto) As far as the equipment itself it was in great condition and performed perfectly for my move.

Daniel Lang 
Rating:
5.0

Customer did not leave a comment.

CARL COOK 
Rating:
5.0

Awesome Customer Service

Michael Tibbitts 
Rating:
5.0

Customer did not leave a comment.

Gregory Scott 
Rating:
1.0

Customer did not leave a comment.

Sherrie Smith 
Rating:
5.0

Customer did not leave a comment.

Robert Kane 
Rating:
5.0

Nothing to suggest, everything went very well!

Luis Rivas 
Rating:
4.0

Customer did not leave a comment.

Jamie White 
Rating:
2.0

I had to go to another location to pick up my equipment. Agent was terribly unorganized

Jon Baumbauer 
Rating:
5.0

Customer did not leave a comment.

Shirley Carmer 
Rating:
2.0

The truck had an infestation of Florida fire ants which I am allergic to and get huge blisters if stung. Didnt realize there were more than a few until after loading the truck and opening it the next day to see ants crawling all over all the stuff inside. Also when tow dolly was connected there was no added information or tips given to a first time user so I had multiple issues with it during my move.

Christina Castillo 
Rating:
5.0

Customer did not leave a comment.

Robert Pearson 
Rating:
5.0

Customer did not leave a comment.

tana darley 
Rating:
5.0

The clerk was friendly and helpful. I did have to wait until 9 am, about an half hour, for the uhaul computer to come on. The first hour and the last hour was for the auto repair customers I was told. But there was no customers in the office at the time. Seems like the clerk should have access the the computer when they open.

Rance Kleiber Sr 
Rating:
5.0

Excellent service at rental pickup. Could not have been better

Andrew Metro 
Rating:
5.0

Customer did not leave a comment.

James Bowden Jr 
Rating:
3.0

Customer did not leave a comment.

Micaelee Hancock 
Rating:
2.0

Interior of cab was filthy, representative seemed uninterested when I informed him of this.

Tom Hopkins 
No reviews have been submitted for this location.

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