Customer Reviews for South Street Auto Salvage Inc
(U-Haul Neighborhood Dealer)

Rating:

3.0

Less waiting time for vehicle pick-up

Rating:

2.0

maybe put a sign on entrance to office. worker was not pleasant.

Rating:

1.0

The guy at the front desk at this location could definitely use a customer service class

Rating:

5.0

Received my equipment quick and easy…

Rating:

5.0

The best

Rating:

3.0

The person working the counter was not very welcoming or friendly. It seems they don't really have the attitude to deal with the public. I can't say I had any problems with the vehicle itself, it did need to be cleaned though. I just think when I go into a business, a "good morning" and a nicer way of instructing me on how to check in and the whole process should be expected. I have rented from uHaul before, so I can see the difference between this location and others.

Rating:

3.0

The staff needs to be more friendly if it was for that reason I would've given it 5 or more stars.

Rating:

1.0

The old men in the counter was really rude. The car was dirty. He charged me 20$ gas even after filling up the tank. When I came to return the truck the guy left the door closed and then comes back starts argument

Rating:

3.0

Near the airport

Rating:

5.0

Safe. Efficient. Timely. A Godsend. Thank you!

Rating:

5.0

The best

Rating:

1.0

because I was not instructed to use the app to finish using the car. I only used the period I had reserved, but they charged me two periods because they didn't instruct me well.

Rating:

5.0

Not much... Very easy rental, from online reservation to pick-up and return.

Rating:

5.0

Considering the snow season, the van was a little dirty inside and out, it had a dent in the front bumper and the gasoline was not at the level indicated when I rented it. But overall all the services I have used have been excellent. Thanks

Rating:

1.0

No customer service, the agent didn’t greet or seem to care. Tried engaging in conversation with the agent but he ignored my and handed me the keys asking when I’ll bring it back. The truck was dirty in the back. The truck wasn’t inspected before it left and gas wasn’t recorded. Horrible experience, however the truck worked perfectly.

Rating:

5.0

The site manager was good and the equipment was nice

Rating:

1.0

Rental total amount was out of control, charged me for something I did not know and I declined on contract, as a customer never used this again, and renter told me he would do paperwork in my return equipment and now I know what he means to charge me what he wants.

Rating:

5.0

Exellent service

Rating:

1.0

The manager at this location was extremely rude and mean.

Rating:

1.0

The worst treatment and customer service

Rating:

2.0

The dolly I reserved was not available, don't find out til I pick up truck... I kept asking the guy how much is he charging on my card and he didn't want to tell me... He was saying 'like $100, whatever.'. I had to say 'No not whatever, how much are you charging on my card?'. Then he said '$75'... The lack of professionalism and transparency was ... Truthfully infuriating.

Rating:

1.0

Tener personas capacitadas para servicio al cliente

Rating:

1.0

Worst place, never rent from this place. I made a reservation for 10am and when we got there, there was no truck for us. The person said that there hasn't been a uhaul truck there for days. We had to waste time and find a different uhaul. I get an email receipt for the person who rented the truck out under my account. They got picked up the truck at 9a the morning I made my reservation. So clearly the place had the truck, they just gave it to someone else. This means the worker just lied to me about there being no truck there. And how dare they rent a truck out under my account. This is the most unprofessional place. They need to get it together or just dont be a uhaul vendor.

Rating:

3.0

I ordered an appliance dolly but did not get one because the location did not have it

Rating:

3.0

I never checked the box for insurance coverage of $25. Why it was in the bill when the order I made was just the car and the millage. Orders should be taken as the client wants.

Rating:

2.0

Although it was very easy to return my experience picking up felt like I was trespassing and the operator has zero customer service skills. But I do appreciate the speed at which he tossed me the keys.

Rating:

1.0

The individual took my license and my credit card and said nothing to me. I question him and he replied to look at my phone and follow the instructions. Not a very pleasant individual.

Rating:

2.0

I have gone to this location twice for moving purposes to rent a U Haul van. The man working both times is pretty rude. Instead of asking for my boyfriends ID, he just held his hand out and expected us to know what he meant. I was not told I would be charged for 2 days of CDW (even though I opted out to use my own insurance). I had no issues with the van I rented, but this location could use improvement.

Rating:

3.0

No me dieron a la hora que era y me mandaron a otra sucursal y no fue tan amable la persona

Rating:

1.0

Bad customer service

Rating:

1.0

The store manager was very rude and I order a furniture dolly and got a utility dolly,also I was told on line its $42 for everything after self checking online it came up to $55 but yet still the store manager charge me $64 and I didn't go over my time and I put the gas back in tank,I even used less mileage,I'm never using this location again

Rating:

1.0

Improving customer service was terrible.

Rating:

5.0

excellent costumer service

Rating:

1.0

Very grumpy, everything bothers him with a very aggressive attitude, he seems like a racist, I cannot recommend him. Sorry.

Rating:

4.0

For the person to be there when you drop off the vehicle during normal business hours because I’m not sure how to share my location on the return app so I had to wait a long time for the person to come to the office to Assist me. Also, they should state the upfront cost. I chose the 19.99/day van and was charged $119/day totaling $169. I would’ve appreciated being told of the actual price for the rental in advance that was way off from the online down rental price.

Rating:

1.0

Employee was extremely rude, unhelpful, gave us wrong information, etc.

Rating:

1.0

The worse place I ever been nobody deserve treatment like this location give worse place to rent van in my life the owner treats people like animals they not suppose have uhaul there never

Rating:

2.0

Acted like he waa doing me a favor. Does not know how to talk to customers or be helpful. Would not let me do return process on my own so he could overcharge without me realizinf

Rating:

3.0

After I Bering the Van back I get a charge of $ 77.00 and the time before that was $ 100.00, I want to request the money back, also I get afraid to keep rent it, because after your guys change the way to rent it, start to have charge after bring the can back

Rating:

1.0

I was double charged

Rating:

1.0

I just had the worst experience with Uhaul. I had a pick up time at 7:30am in Elizabeth Ave. i did the online check-in to find that the van is locked inside. I did not get a person in the phone until an Hour later and representative lady told me that she will call me in 5 mins but never called me again. Finally after an hour I got somebody on the line but she sent me to the south street location. She was also very rude and did not even apologize. On this location everything was fine but I spent a lot of money on Uber going between locations. I also made sure it’s 7:30am so I don’t get stuck in traffic and because I did not get the van on time I set on traffic for a long time which costed me a lot of money. Very very poor experience I will say!

Rating:

1.0

The location where I rented the dolly from was horrible. The staff was VERY rude. I was told by Uhaul that I could bring the dolly back before 8pm, and I rented the dolly at 2pm. When I got there and they asked when I would bring the dolly back and I said 6pm, they said that wouldn’t work because they close at 5pm, 3 hours after I picked the dolly up. So, I had to bring it back the next morning (this morning) and they called me very rude stating “this Uhaul, where’s my dolly?” As I am in route to the location to drop it off in the morning as we’ve discussed the day prior. Overall this experience was horrible and I honestly think you guys should remove that location. The staff there has horrible customer service.

Rating:

1.0

John was Unprofessional, Rude, has a NASTY attitude and charged me twice for the same rental and this was the second time we went to this location. The first time he was not there when we went after taking off work and hiring help and we had to cancel. We spoke with a rep who reimbursed us for his negativity and we had to go there again bc it was super convenient thinking we would get someone else to help but it was him again treating my husband and I like scum. He then charged us twice and when I called to tell him he was still rude and basically called me incompetent. I would have NEVER went back to him but I was picking up items that were donated for 2 families that lost everything in a fire. I work for Rutgers Police Dept and would not lie this is totally unacceptable. I just want the $49. Back

Rating:

5.0

Person was very accommodating to my Schedule and the Snow Event as to when to bring the Van back. He will work with you.

Rating:

1.0

I was charged for CDW coverage that I declined. When asked about it, I was told that I would always be charged for it. I returned the van with the same gas that I received it and was charged $21 for gas. All in all the experience was awful and disingenuous.

Rating:

1.0

The service agent was rude a nasty.

Rating:

1.0

The person renting the uhual truck to me was in my opinion unprofessional, I believe that instead of going based upon my reservation I put in, he created a whole new one with out my consent. He did not ask me about insuring the vehicle, when in my reservation I created the day before I specified that I did not want to insure the vehicle because I knew I would bring it back in the condition I got it. So after he charged me I asked why was it so much he stated there were fees and insurance, I replied that I did not request to be charged insurance, angrily he replied there was no way I could be refunded for that even though I did not give him the right to charge me for it. He was not friendly, very impolite and not straight forward about what I was being charged for before he went through with the transaction. I will not refer anyone or do business with 320 South St, Newark, NJ 07114 location!

Rating:

1.0

Had to wait an hour for the van. The man was very rude. I will nit be using this location anymore

Rating:

1.0

Was over charged over $100, terrible service

Rating:

4.0

Guys were great

Rating:

5.0

Good place !!

Rating:

1.0

Was the most negative experience I've ever had with UHaul. I had scheduled a 10:00 AM pickup...had to wait 20 minutes for the individual to show up. Every other word out of his mouth was F**k this and F**k that. Was filthy and didn't have any sense of customer service. The vehicle had a check tire pressure light on and he didn't even care to resolve it. I would never go back to that place again!

Rating:

1.0

Better employee

Rating:

2.0

Attitude was unacceptable perhaps better customer service

Rating:

3.0

Have the van gassed.