Customer Reviews for Sound Storage Of Mill Creek
(U-Haul Neighborhood Dealer)

223 reviews

4012 148th St SE   Mill Creek, WA 98012

(425) 948-1877

Office Hours

  • Mon-Sat: 10 am–5:30 pm
  • Sun: 10 am–5 pm

Services at this Location:

Contact Us

(425) 948-1877

4012 148th St SE
Mill Creek, WA 98012

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5:30 pm
  • Sun: 10 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DENALI SWISHER 
Rating:
4.0

Customer did not leave a comment.

Marcos Diez 
Rating:
5.0

Customer did not leave a comment.

Anna Gincherman 
Rating:
5.0

The front desk lady was super awesome in helping me through renting process. I literally loved her service. Thanks you so much!!!

Vinod Sinha 
Rating:
5.0

Customer did not leave a comment.

Kyu Lee 
Rating:
4.0

Great location. For this location to be ideal, I wish it had a bit better parking for bigger equipment as for less experienced drivers it can be very difficult to park or drive out if someone parked the equipment poorly or too tight.

Nikita Andreychuk 
Rating:
5.0

Great customer service at this facility

David Lindley 
Rating:
5.0

Customer did not leave a comment.

Kyu Lee 
Rating:
5.0

Customer did not leave a comment.

Nagarajan Mani 
Rating:
5.0

Customer did not leave a comment.

PAMELA MARSH 
Rating:
5.0

Customer did not leave a comment.

Richard Banks 
Rating:
5.0

We dealt initially with Cameron. Polite and professional. Will use them again. Thank you.

Henry Schwab 
Rating:
4.0

U-Haul App! At least 1/2 the time it didn’t work

Sara D'ONOFRIO 
Rating:
1.0

The truck had a check engine light, only solution was to pay for roadside assistance in case it broke down, when I returned it they were taking a hour break from 2 to 2:45 so had to wait, the worker incorrectly thought I had not put gas in because she didn’t start the engine to check the gas and looked at the wrong garage, the 24/7 pickup app didn’t work so wasted an hour on the phone with uhaul to try to get it fixed without success, by then the store opened, after return I received a text from uhaul every 15 minutes for two hours telling me I needed to return the truck, so had to call again to confirm it was really checked in.

Matthew Hayes 
Rating:
4.0

The App was a little difficult to get through on pick-up day but otherwise excellent

Steve Ackley 
Rating:
5.0

Excellent customer service by the two ladies at the front desk. Theresa was also very pleasant on the phone.

Laura Lovera 
Rating:
1.0

I have used UHaul many times and never had to deal with such bad customer service. They were very rude and did not live up to the standards of UHaul in my opinion. I will tell everyone I hear of looking for a UHaul to avoid Sound Storage of Mill Creek.

Olivia Ziehl 
Rating:
3.0

We requested, and paid for, moving blankets and a piano dolly. Both were not in the vehicle when we pick it up. Although it seams small, these two components are pretty major tools we were counting on having when moving and transporting big objects. Very disappointed.

Shane Smith 
Rating:
4.0

Customer did not leave a comment.

cathlynn law 
Rating:
4.0

We really could have used a bigger truck but they are limited to the 10 foot trucks. Customer service was great when I called to move my pickup time and also at the time of the transaction. The reservation process was difficult, working with a separate department to confirm and try to move locations to accommodate a bigger truck and also 24 hour drop off was way more complicated than I feel it should have been.

Katherine Conway 
Rating:
5.0

Customer did not leave a comment.

Jimmy Lim 
Rating:
5.0

Customer did not leave a comment.

Dongryol Sung 
Rating:
4.0

Customer did not leave a comment.

Robyn Mixer 
Rating:
5.0

What a great customer service. Sarah was professional and very helpful.

Berhanemeskel Gebreselassie 
Rating:
5.0

Customer did not leave a comment.

reza alizada 
Rating:
5.0

Customer did not leave a comment.

Bruce Keaton 
Rating:
5.0

Easy to use, easy to rent, easy to return. Truck ran great.

Patrick Andre 
Rating:
5.0

Customer did not leave a comment.

Yancy Burns 
Rating:
3.0

I didn’t like renting from a neighborhood location. There were so many extra steps, some very unnecessary steps. The clerk had to call someone to verify my identify when they already had taken a picture of my ID, that felt ridiculous.

Megan de Sagun 
Rating:
1.0

Uhaul truck was a little over 3/4, they marked as a full tank as I rented out. Returned the tank with 7/8 of the gas tank and they marked as a 5/8 ( stealing 1/4 tank of gas, with what they charged an extra 68 dll? even that I returned with more gas of what I actually rented..This place is a Scam.

HECTOR AVENDANO 
Rating:
5.0

Customer did not leave a comment.

Dongryol Sung 
Rating:
5.0

Sound Storage of Mill Creek went above and beyond for my U-Haul rental. They were accommodating and did everything they could to make sure I had what I needed to make my move successful. I will always be grateful to the staff of Sound Storage of Mill Creek. Thanks!!

Kathy Gerath 
Rating:
5.0

Customer did not leave a comment.

Mary Starost 
Rating:
3.0

The staff onsite was blindsided by the fact that I had checked in through the app and was asking for a key. The "skip the line" idea was lost on them and they acted a bit put out when I asked for the key.

John Willett 
Rating:
4.0

Quick and easy in and out to pick up and drop off truck.

Cathi Engel 
Rating:
1.0

The female attendant greeted me with a smile and was very courteous and professional. However, my experience was completely opposite on the return leg. I arrived at the prescribed 10:30 am hour for the truck turn-in and no one was there, even though the sign on the door indicated the attendant would be right back.The time noted on the sign had already expired and no one was in sight. I dropped the key in the drop box and left. At 5:25 pm I received an email stating that I returned the truck after 5 pm and was charged an additional day of insurance and the daily rate. I tried calling the office, but no one was available to answer my query. The next morning I visited the store and met the first attendant who attempted to resolve the matter, but wanted me to do the negotiation by calling a separate individual. I stated that the issue was on UHaul because I followed all rules by returning the truck on-time, with more gas than required. She agreed to call the office and stated that someone will review my case and reimburse me for the overcharge. To date, I've received an email stating that my credit card will be reimbursed, but it has not taken effect as yet. I'm very disappointed at the dishonesty of the attendant who lied about my returning the truck after 5 pm. I believe that employee should be fired or at least disciplined for their unprofessionalism. Due to the stress I endured, I would not use this business or recommend it to any family member or friend in the future.

Tyrone Gorrick 
Rating:
4.0

Customer did not leave a comment.

Maxwell Gotz 
Rating:
5.0

The gentleman at the U-Haul location was great and very helpful. The app for U-Haul is a P.O.S. I tried for way too long to make that work and it never did.

Matthew Norberg 
Rating:
5.0

Customer did not leave a comment.

Tonya Pheini 
Rating:
5.0

Customer did not leave a comment.

debbie warren 
Rating:
1.0

I did not request safe move insurance, I told the guy named Mark and he told me he will take it out!! Why always charge more by mistake and never less??? I want my money back!!!!

CesarOctavio RuiSchettino 
Rating:
5.0

Customer did not leave a comment.

Charles Coad 
Rating:
5.0

Excellent experience. Thank you.

Kenneth Circeo 
Rating:
5.0

The price is a little steep

Adam Bushell 
Rating:
4.0

Customer did not leave a comment.

Darryl Withrow 
Rating:
5.0

Customer did not leave a comment.

Gwen Munson 
Rating:
5.0

Customer did not leave a comment.

Raman Pahwa 
Rating:
5.0

The young lady who greeted me upon my pick up and return on the following day was very enthusiastic and helpful. Great experience!

Daigoro Ito 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE BELISLE 
Rating:
5.0

Customer did not leave a comment.

Manish Bharti 
Rating:
5.0

Customer did not leave a comment.

Darlene Miller 
Rating:
3.0

Truck floor board had a lot of dried mud all over. Cab had not been vacuumed out in a while. Driver side window door handle broken off. Front door to office was locked even though hours said open 30 minutes earlier. Friendly staff member.

Mark Rorvik 
Rating:
5.0

great experience but electronic check in was difficult for me, I am older and have some issues with updated tech so likely just me but I do not prefer the electronic check in process. truck was clean, ready and customer service was top notch.

SEAN CHARLTON 
Rating:
5.0

Customer did not leave a comment.

HARSHVIR SIDHU 
Rating:
5.0

Customer did not leave a comment.

Salvino Buttigieg 
Rating:
5.0

Not much this location is excellent however every U-Haul I’ve been to in the last three years the people working behind the desk have had issues with your computer system and it often takes 40 to 50 minutes for them to work through the paperwork to check in. Perhaps thought should be given down the line to revamping your system so it’s more easy for your people to understand and get through just a suggestion but this location is as good as I’ve ever been to is not the best and I’ve moved many times in my 65 years best regards Frank home

Frank Helm 
Rating:
5.0

Mark was awesome.

LYLE WILSON 
Rating:
5.0

cab in truck was a bit dirty

Matthew Jolma 
Rating:
3.0

the representative was very nice and professional however the website would not allow either me or my friend to register the return of the vehicle with the website. no matter how many attempts or on what phone, it would give the same error. we were charged an extra fee for the website failure.

RONALD LEE HAWK 
Rating:
5.0

Customer did not leave a comment.

Glen Muncy 
Rating:
5.0

Customer did not leave a comment.

Andrew Rosenberg 
Rating:
5.0

Jayden is absolutely wonderful to work with. We will always go to her and this location for our uhaul needs. She is friendly, knowledgeable, and always very willing to go above and beyond to help us.

MICHAEL A BROD 
Rating:
5.0

Friendly and great service at this location !! Thank you !

PETER AXELSON 
Rating:
5.0

Very easy to book the truck. Great customer service, friendly and helpful. Love Sound Storage in Mill Creek! Truck was in excellent condition, ready when I arrived and was easy to drive.

Lesley Tilbury 
Rating:
5.0

Customer did not leave a comment.

Dean Bridgeford 
Rating:
5.0

New windshield wiper blades on the truck. They were crusty and useless.

IAN MILLER 
Rating:
1.0

I was charged for gas, even though I returned the vehicle with a full tank.

Justin Mann 
Rating:
5.0

Customer did not leave a comment.

Shannon Everist 
Rating:
5.0

I don't any thing to say just to said keep the good jobe

Christian Plantilla 
Rating:
1.0

Very disappointed customer - do not recommend. I was able to pick up the vehicle I requested on time. I was disappointed to be informed that the hand truck/dolly I also ordered was not available. I placed my order a week in advance but no attempt was made to obtain one. When I asked if it was possible to get one from a different location I was informed that I could possibly rent one at Home Depot. Very disappointing - not to mention I was paying for miles so this option would have been not only inconvenient, but costly, too. I returned the truck clean and appropriately filled with gas. I noted the mileage when I parked it at 91222. The starting mileage had been 91123 so I expected to be billed for about 100 miles. I was surprised and dismayed to be charged for 175 miles, resulting in a bill that was more than $100 over what it should have been. I tried calling but could find no phone number for the location so I emailed asking for someone to call me to review the billing. No response. Two days later I sent another emailing expressing my disappointment at the lack of response. Two days later I received an email from “Jay, AFM for this route” saying he would look into this matter and get back to me. That was a week ago - no update. I imagine I’m out my $100 at this point. Definitely will not use U-Haul again.

Patty Stoddard 
Rating:
5.0

Nothing. The truck was easy to pick up and drop off. Everything was easy and I don't know what else could have been done to improve, except maybe having 10 strong men in the truck to help move. :)

JOLYNN JORDAN 
Rating:
2.0

I returned the keys to the employee behind the desk and he informed me that he would get everything taken care of and that I was good to leave. I should have stayed and made sure he got it checked in correctly, as I was called the next day by a Uhaul representative asking if I was going to be returning the truck. **He didn't check the truck back in like he said he would!** The Uhaul representative contacted Sound Storage and they confirmed the truck was checked back in, however my receipt showed that they needed to fill the tank from 3/4 tank, EVEN THOUGH I RETURNED IT FULL!!! Because I did not stay until the person behind the desk checked the truck in, and I did not take a picture of the fuel gauge (learned my lesson!) no one was able to refund my card the cost of fuel was was "missing." Extremely disappointed in this location.

JENNIFER FREEMAN 
Rating:
3.0

Customer did not leave a comment.

JUDITH VAN HORN 
Rating:
3.0

Customer service at Sound Storage was very nice and professional, however when we first started the online reservation the u-haul site stated the vehicle we were registering was available 6 minutes away....within a few minutes of completing online reservation, we received a call stating their site was mistaken and the vehicle I already reserved wasn't available 6 minutes away but 25 minutes away-- which would have burned into our mileage thus making more money for u-haul by driving farther at their $1.39 a mile charge. After going back and forth, we settled for a 10ft vehicle that was 6 minutes away since we had to get our job done, we showed up at 10 am as guaranteed-- .... surprise surprise surprise--- their system was down. No call to let us know , no email to notify us, no text, nothing ! While standing there another bomb shell was dropped on us -- it won't be $19.95 as advertised all over their site and vehicles and by the quote we received but a whopping $ 29.95 since it was a Sunday, really didn't appreciate the attempted bait and switch tactic or " recent upcharge for the weekend" that I couldn't find anywhere on their site . My biggest advice when dealing with U-haul--- get everything in writing, document date-time- and who you were talking with, take pictures of the entire vehicle inside and out before driving away. Don't leave without a receipt, the manager wanted us to just leave the keys and he'll look over the vehicle later and email us a receipt--- nope nada not going to happen. They could've come up with some bogus damage story. Sound Storage very nice U-haul -- protect yourself

Robert Gunselman 
Rating:
5.0

Customer did not leave a comment.

Kenneth Harwood 
Rating:
5.0

PASSENGER SIDE MIRROR IS HORRIBLE AND NOT ADJUSTABLE

PAUL SLAVENS 
Rating:
5.0

Ended up not using the truck due to the fact it didn’t have a ramp for easy access. I have arthritis in my knees and can’t climb up into the back of a truck that is 3 feet off the ground.

Kayleena Lyn Landre 
Rating:
5.0

24/7 checkin wasn’t available, be nice if it was

Max Houser 
Rating:
3.0

Customer did not leave a comment.

Issac scott 
Rating:
5.0

Customer did not leave a comment.

LYNN GRANDIN 
Rating:
2.0

Nothing...just paid a lot more than expected. I'd rather pay the deposit up front

Lashonda Thompson 
Rating:
5.0

Customer did not leave a comment.

Marc Shaw 
Rating:
5.0

Customer did not leave a comment.

Hassan Tjio 
Rating:
5.0

Customer did not leave a comment.

michael ROHONA 
Rating:
3.0

Way to far from sultan pickup location

Naysha Richmond 
Rating:
4.0

Customer did not leave a comment.

Imad Khazali 
Rating:
5.0

Customer did not leave a comment.

Ja Cho 
Rating:
5.0

Your staff is great! They were so helpful and kind.

Lillian Barrett 
Rating:
5.0

friendly efficient service

James Hutchins 
Rating:
5.0

Customer did not leave a comment.

Todd Harless 
Rating:
4.0

Check headlights and brake lights to make sure they are All functioning appropriately.

CATHI CALLOWAY ENGEL 
Rating:
5.0

Customer did not leave a comment.

Barrett Anderson 
Rating:
5.0

The young man at the front desk was awesome.

Michele Lynn Miller 
Rating:
5.0

Customer did not leave a comment.

Maksim Fedotov 
Rating:
5.0

Best rental truck experience ever. I greatly appreciate the hassel free pick up and turn in experiences. I will be back when I need a rental truck in the future.

Dennis Walters 
Rating:
3.0

Customer did not leave a comment.

Todd Reihing 
Rating:
5.0

Limited selection on truck rentals.

Winston Ciridon 
Rating:
5.0

Customer did not leave a comment.

ELSA CLARK 
Rating:
5.0

Customer did not leave a comment.

Steven Smith 
Rating:
3.0

Office closed at pick up. Then found truck not there. Had to use smaller truck. Had to make twice the trips. Trash inside cab.

CATHI CALLOWAY ENGEL 
No reviews have been submitted for this location.

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