Customer Reviews for Sound On Wheels
(U-Haul Neighborhood Dealer)

698 reviews

515 S Anderson Rd   Rock Hill, SC 29730

(803) 324-0012

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(803) 324-0012

515 S Anderson Rd
Rock Hill, SC 29730

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 10 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

SHAWNTEL GOLDEN 
Rating:
5.0

Customer did not leave a comment.

John Gowdy 
Rating:
5.0

Customer did not leave a comment.

Thomas Lamb 
Rating:
5.0

Customer did not leave a comment.

Malachia Pauling 
Rating:
5.0

Customer did not leave a comment.

Chris Rembert 
Rating:
5.0

Customer did not leave a comment.

Harold Hughes 
Rating:
5.0

AJ was a pleasure to work with and the rental process was easy & simple. Highly recommend renting from this location!

Morgan Gilbert 
Rating:
5.0

Good people

JAMES ROLLINS 
Rating:
5.0

very straightforward pickup, huge lot to make hooking up a breeze.

Tim Burkett 
Rating:
5.0

Customer did not leave a comment.

Devan Thompson 
Rating:
5.0

Have appliance dolly at location

Brittany Mcilwain 
Rating:
5.0

Customer did not leave a comment.

Larry Adkins 
Rating:
4.0

Great guys up there! Work with you and very nice and understanding!

Corey Philson 
Rating:
5.0

Customer did not leave a comment.

Vernon Cunningham 
Rating:
5.0

The pick up went smooth and the business provided vehicle safety information.

Alan Jopson 
Rating:
5.0

Customer did not leave a comment.

JANET Sutton 
Rating:
5.0

Very good and courteous svc

CLINTON PATTERSON 
Rating:
3.0

The 2 wheel trailer was in poor condition. The ball hitch was prone to sticking to the truck so forcefully that it required a bottle jack to remove. It made returning the truck an excruciating process. Also the ratchets on the trailer were rusted in place. I had to pound on them to get them to function. Releasing the straps from the ratchet took herculean effort. Oh also the truck had the engine light on when I picked it up. The people renting it to me just reset the light which subsequently came back on. MAINTAIN YOUR EQUIPMENT!!!

RYAN GARVIN 
Rating:
5.0

Customer did not leave a comment.

Jeannie Sanders 
Rating:
5.0

I was mad the first time cause the U-Haul agent send me all the way out there by Newport to pick up a U-Haul that I had a reservation for Anderson one so I had to wait another day until someone open up other than that my experience was great!

Melkisha Dixon 
Rating:
4.0

Customer did not leave a comment.

Allen Williams 
Rating:
5.0

Customer did not leave a comment.

Gary Peeples 
Rating:
5.0

I very much enjoy talking with the young man at this location. I wouldn’t dream of going anywhere else for my moving needs! Keep up the great customer service.

Ellen Youngblood 
Rating:
5.0

Customer did not leave a comment.

Qwachanda Harris 
Rating:
4.0

Customer did not leave a comment.

Jason Labrador 
Rating:
4.0

The staff was helpful and friendly and it looked like they kept the tricks clean but my 15ft truck broke down at destination and needed a tow. Not sure if they’re responsible for that kind of stuff but i need to say it happened.

benjamin hartmeir 
Rating:
5.0

Customer did not leave a comment.

Brigid Morris 
Rating:
5.0

Customer did not leave a comment.

DAVID PICKEL 
Rating:
5.0

Customer did not leave a comment.

Ellen Youngblood 
Rating:
5.0

Customer did not leave a comment.

Patricia Z Strunk 
Rating:
1.0

I came in to rent a van for a few hours. The guy said it was allotted to me for 2 days. I said I DON'T NEED IT FOR 2 DAYS! I brought the van back within 4 hours and was not only charged for the 48 hours but i was also charged for and day of insurance since it said it was still out until that Monday. I picked the truck up on Friday around 3:30 and dropped it back off by 8:30 or 9 sometime around then. I called Sound on Wheels and told them it was returned look at your camera footage and you will see that not only was it returned, but I had to come back bec I left my cell phone in the van. I always fill up the gas tank with more than I started with and there is no recourse for some kind of deduction. I pumped $5.00 into the tank bec i only went 25 miles and the needle didn't move. I put in 5.00 more dollars and it didnt move. I put in 5.00 more dollars and it went to the full mark. This is not the first time I have had an issue with the gas, but if i brought it back a little less full then i would be charged. I need to move in Jan 2024 and I guarantee with all the issues I have had with your company I will not be using you. I need 2 26' trucks to move and I will def give someone else my business.

KRYSTA RENO 
Rating:
5.0

It's find wouldn't change anything

wanda stewart 
Rating:
5.0

Customer did not leave a comment.

Joey Gibbs 
Rating:
5.0

Customer did not leave a comment.

Artiom Priminciuc 
Rating:
4.0

I did after hours drop off at this location. Still waiting to talk to Uhaul representative to discuss my bill.

Jack McGraw 
Rating:
5.0

Customer did not leave a comment.

Katharina Casey 
Rating:
5.0

Customer did not leave a comment.

Clifton Myles 
Rating:
2.0

Truck had trash in it and battery was dead

Michael Roper 
Rating:
4.0

Customer did not leave a comment.

ERIC FILIOS 
Rating:
5.0

Customer did not leave a comment.

Katharina Casey 
Rating:
5.0

Customer did not leave a comment.

Abigail Olah 
Rating:
5.0

Nothing it went well! AJ had awesome customer service! Please recognize him for his great attitude and all his help!

Jamie Eubanks 
Rating:
5.0

Again is in Augusta Maine nothing to improve this location. he asked me if I felt comfortable backing it up and I said no he said no problem just get it close I'll unhook it and push it into it's parking place

Barbara Bennett 
Rating:
5.0

Customer did not leave a comment.

Gary Slavens 
Rating:
5.0

Customer did not leave a comment.

Bill Collins 
Rating:
5.0

Customer did not leave a comment.

Anthoney McDermott 
Rating:
5.0

Customer did not leave a comment.

letina mccullough 
Rating:
5.0

Customer did not leave a comment.

Rhonda Harris 
Rating:
5.0

Customer did not leave a comment.

Cellie Scott 
Rating:
5.0

Customer did not leave a comment.

patricia copeland 
Rating:
5.0

Customer did not leave a comment.

Leisa Rhinehart 
Rating:
5.0

Customer did not leave a comment.

jeffery booth 
Rating:
5.0

Customer did not leave a comment.

Piyush Sinha 
Rating:
5.0

Everything was great I had a great experience!

Panzetta Douglas 
Rating:
5.0

Really great selection and plenty of space to hook up and park.

Greg Barton 
Rating:
3.0

Keep the owner out of the customer reps conversations. He needs to learn customer etiquette. Everyone is not out to attack.

Terrence Mackey 
Rating:
5.0

Customer did not leave a comment.

Tamela Blakeney 
Rating:
1.0

Customer did not leave a comment.

John Donahue 
Rating:
5.0

Customer did not leave a comment.

STEVE KIRBY 
Rating:
5.0

Staff was friendly. Very clean vehicle and no lines quick service

Sabrina Coleman 
Rating:
5.0

The customer service representatives were very nice and courteous. Moving really takes a toll on someone,it was so refreshing to feel that someone honestly wanted to assist me. Those gentlemen are doing GREAT JOB.

Tamela Blakeney 
Rating:
3.0

Had to call for pick up because the app and website didn’t give me a pickup option took 30mins to finally get the truck from the site and the movers were waiting

Joseph Blanchard 
Rating:
5.0

Customer did not leave a comment.

Osiel A Ramirez 
Rating:
5.0

Customer did not leave a comment.

Anthony Zeoli 
Rating:
5.0

Customer did not leave a comment.

Nyera Henderson 
Rating:
5.0

Fast and easy…in and out in a few minutes.

Dale Cook 
Rating:
5.0

This move was a spur of the moment thing but everything went great and fast!!

Ed Oneil 
Rating:
5.0

Customer did not leave a comment.

John Skidmore 
Rating:
5.0

Customer did not leave a comment.

Angela Reid 
Rating:
5.0

Customer did not leave a comment.

Debra Smith 
Rating:
1.0

Provide better customer service, and provide clean trucks with gas above 1/8 a tank

Spencer Griggs 
Rating:
5.0

Customer did not leave a comment.

Rand Thacker 
Rating:
5.0

Customer did not leave a comment.

Jonathan Barreiro Sanchez 
Rating:
5.0

Great to work with and very accommodating.

lisa knight 
Rating:
3.0

After hour check did not work for us.

David Alderfer 
Rating:
5.0

Customer did not leave a comment.

Tina Gaines 
Rating:
5.0

People was very friendly I will be renting again.

Tammy Hutchinson 
Rating:
5.0

Everything here was great I arrived walked in with keys greeted and told I was good to go as i had already paid online.

DEMIAH REASBY 
Rating:
5.0

Nice staff. Truck we rented had a bad cigarette odor to it, but overall, great experience

Lisa Taylor 
Rating:
5.0

The people at Sound On Wheels were quite accommodating and courteous.

Thomas Bohart 
Rating:
4.0

I had originally ordered the moving blankets but the day I picked up the Uhaul I was told they had no blankets for me rven though I ordered them online. Then I had to figure out how to get some for my furniture. It was a big pain in the butt but I figured it out. Would have been nice for them to call and let me know they had none in advance!

Amanda Staneart 
Rating:
5.0

Everything was excellent

gayla johnson 
Rating:
5.0

Customer did not leave a comment.

Nardia Robbins 
Rating:
5.0

Everything was great

Christopher James 
Rating:
5.0

Customer did not leave a comment.

Octavia Woods 
Rating:
5.0

Customer did not leave a comment.

Darlene Banks 
Rating:
5.0

Customer did not leave a comment.

lorena hargrove 
Rating:
5.0

Customer did not leave a comment.

Bradley Posley 
Rating:
5.0

Customer did not leave a comment.

Asha thomas 
Rating:
5.0

Customer did not leave a comment.

Dwight Atkinson 
Rating:
5.0

Customer did not leave a comment.

Latreya Mitchell 
Rating:
5.0

All went well and smooth. This office works with no hassle.

Daniel Mercer 
Rating:
5.0

Customer did not leave a comment.

DEIRDRE LEACH 
Rating:
1.0

I have never in my life been so dismissed. I had zero idea how to un hook. There were two men there and neither felt the need to assist. He advised where to back it in. I asked for help to unhook and he said if the other guy got freed up he may be able to help. Then he walked away. It took forever to unhook, broke three nails and my hands were filthy. Absolutely, zero gentlemen at this location!!

Samuel Baker 
Rating:
5.0

Great customer service. No long wait time. Will use them again.

Sabrina Starr 
Rating:
5.0

We hope that the drop off location will report the leak in the left back side of the trailer so the next customer does not have their contents damaged.

sara shy 
Rating:
5.0

On the phone check in. Took over an hour to get the truck. Had to call and get help over the phone.

Dawn Rogers 
Rating:
5.0

Customer did not leave a comment.

Blanca E Del Valle 
Rating:
5.0

Customer did not leave a comment.

Richard Lane 
Rating:
5.0

Great service and instructions on the drop off were clear.

Vanessa Jones 
No reviews have been submitted for this location.

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