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SHAWNTEL GOLDEN
Customer Reviews for Sound On Wheels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
AJ was a pleasure to work with and the rental process was easy & simple. Highly recommend renting from this location!
Morgan GilbertGood people
JAMES ROLLINSvery straightforward pickup, huge lot to make hooking up a breeze.
Tim BurkettHave appliance dolly at location
Brittany McilwainGreat guys up there! Work with you and very nice and understanding!
Corey PhilsonThe pick up went smooth and the business provided vehicle safety information.
Alan JopsonVery good and courteous svc
CLINTON PATTERSONThe 2 wheel trailer was in poor condition. The ball hitch was prone to sticking to the truck so forcefully that it required a bottle jack to remove. It made returning the truck an excruciating process. Also the ratchets on the trailer were rusted in place. I had to pound on them to get them to function. Releasing the straps from the ratchet took herculean effort. Oh also the truck had the engine light on when I picked it up. The people renting it to me just reset the light which subsequently came back on. MAINTAIN YOUR EQUIPMENT!!!
RYAN GARVINI was mad the first time cause the U-Haul agent send me all the way out there by Newport to pick up a U-Haul that I had a reservation for Anderson one so I had to wait another day until someone open up other than that my experience was great!
Melkisha DixonI very much enjoy talking with the young man at this location. I wouldn’t dream of going anywhere else for my moving needs! Keep up the great customer service.
Ellen YoungbloodThe staff was helpful and friendly and it looked like they kept the tricks clean but my 15ft truck broke down at destination and needed a tow. Not sure if they’re responsible for that kind of stuff but i need to say it happened.
benjamin hartmeirI came in to rent a van for a few hours. The guy said it was allotted to me for 2 days. I said I DON'T NEED IT FOR 2 DAYS! I brought the van back within 4 hours and was not only charged for the 48 hours but i was also charged for and day of insurance since it said it was still out until that Monday. I picked the truck up on Friday around 3:30 and dropped it back off by 8:30 or 9 sometime around then. I called Sound on Wheels and told them it was returned look at your camera footage and you will see that not only was it returned, but I had to come back bec I left my cell phone in the van. I always fill up the gas tank with more than I started with and there is no recourse for some kind of deduction. I pumped $5.00 into the tank bec i only went 25 miles and the needle didn't move. I put in 5.00 more dollars and it didnt move. I put in 5.00 more dollars and it went to the full mark. This is not the first time I have had an issue with the gas, but if i brought it back a little less full then i would be charged. I need to move in Jan 2024 and I guarantee with all the issues I have had with your company I will not be using you. I need 2 26' trucks to move and I will def give someone else my business.
KRYSTA RENOIt's find wouldn't change anything
wanda stewartI did after hours drop off at this location. Still waiting to talk to Uhaul representative to discuss my bill.
Jack McGrawTruck had trash in it and battery was dead
Michael RoperNothing it went well! AJ had awesome customer service! Please recognize him for his great attitude and all his help!
Jamie EubanksAgain is in Augusta Maine nothing to improve this location. he asked me if I felt comfortable backing it up and I said no he said no problem just get it close I'll unhook it and push it into it's parking place
Barbara BennettEverything was great I had a great experience!
Panzetta DouglasReally great selection and plenty of space to hook up and park.
Greg BartonKeep the owner out of the customer reps conversations. He needs to learn customer etiquette. Everyone is not out to attack.
Terrence MackeyStaff was friendly. Very clean vehicle and no lines quick service
Sabrina ColemanThe customer service representatives were very nice and courteous. Moving really takes a toll on someone,it was so refreshing to feel that someone honestly wanted to assist me. Those gentlemen are doing GREAT JOB.
Tamela BlakeneyHad to call for pick up because the app and website didn’t give me a pickup option took 30mins to finally get the truck from the site and the movers were waiting
Joseph BlanchardFast and easy…in and out in a few minutes.
Dale CookThis move was a spur of the moment thing but everything went great and fast!!
Ed OneilProvide better customer service, and provide clean trucks with gas above 1/8 a tank
Spencer GriggsGreat to work with and very accommodating.
lisa knightAfter hour check did not work for us.
David AlderferPeople was very friendly I will be renting again.
Tammy HutchinsonEverything here was great I arrived walked in with keys greeted and told I was good to go as i had already paid online.
DEMIAH REASBYNice staff. Truck we rented had a bad cigarette odor to it, but overall, great experience
Lisa TaylorThe people at Sound On Wheels were quite accommodating and courteous.
Thomas BohartI had originally ordered the moving blankets but the day I picked up the Uhaul I was told they had no blankets for me rven though I ordered them online. Then I had to figure out how to get some for my furniture. It was a big pain in the butt but I figured it out. Would have been nice for them to call and let me know they had none in advance!
Amanda StaneartEverything was excellent
gayla johnsonEverything was great
Christopher JamesAll went well and smooth. This office works with no hassle.
Daniel MercerI have never in my life been so dismissed. I had zero idea how to un hook. There were two men there and neither felt the need to assist. He advised where to back it in. I asked for help to unhook and he said if the other guy got freed up he may be able to help. Then he walked away. It took forever to unhook, broke three nails and my hands were filthy. Absolutely, zero gentlemen at this location!!
Samuel BakerGreat customer service. No long wait time. Will use them again.
Sabrina StarrWe hope that the drop off location will report the leak in the left back side of the trailer so the next customer does not have their contents damaged.
sara shyOn the phone check in. Took over an hour to get the truck. Had to call and get help over the phone.
Dawn RogersGreat service and instructions on the drop off were clear.
Vanessa Jones