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James C
Customer Reviews for Sonnys Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off was simple and easy especially when the location was closed. 24 hour drop-off was simple and worked well.
brenda jThe entire staff was extremely friendly and helpful!
Thomas JExtremely friendly and helpful
Dennis KI requested the insurance cancel for the second day and was not. I returned it later than 9:00 when I rented it an was charged another full day. So I’m asking for some kind of refund if possible. You can call me at +18432223787. I’m sure I will need your services again. Thanks Rick Jordan
RICKY JTremendous customer service from both the CLT and Myrtle locations. Couldn’t have had a better experience. The truck was clean and the staff made this the easiest move I’ve ever had.
John KI would recommend this location, but not others. After being told by them I could leave the trailer at another location, the next location said they would charge me for leaving it there up to or in excess of $100. She said they have the right to allow it to be left or not and thought it was rude that they didn't.
Derek HTurn in agent was exceptional!! Five stars!!
MICHAEL DWas small with shared lot so parking truck was not secure.
Roger LBelinda was very helpful and supportive!!!!
Dee PTook too long to get the truck. Unorganized
Haley SIt was an hour out of my way.
john dSeemed to be very disorganized.
Randy SMore notice time as to where the trailer was to be picked up.
Robert EThe truck was clean and ready to go when I got there first thing in the morning. When I returned the truck I was greeted outside with an easy return process so I could quickly be on my way. It was a great overall experience and I would use this location again.
Ciera EGreat people to work with . The lady was very helpful and took her time to be sure everything i needed was provided . I will use sonnys again !
EDWARD FThere wasn't a clear place to park my return, but after all this is a body shop and I didn't really expect one. They were friendly and very helpful.
Robert BExcellent service, very friendly
EARL BVery friendly.
Bob TCustomer service above and beyond expectation.
MICHAEL SEverything was excellent.Customer service was exceptional.
MENAHEM TNo improvement necessary! The lady was very pleasant and efficient! Can’t say enough good things about this location!
Patricia BThe lady that works there is a nicest person! She seemed to be genuinely excited that I was bringing her a 26 ft truck to add to her collection because someone needed it for some charity purpose or something. Super nice person and prompt to call me when I left several items in the truck!
brett wThe lady at the counter was very friendly and helpful. I live in a nearby community and this location is convenient for me. .
Michael FVery good experience.
TONY HThe representative (Belinda) at this location was super friendly and very helpful.
Mike BThe young lady that helped was very upbeat and positive. She was ready for me when I showed up.
Dwayne PSonnys was the second u haul dealership I went to. I went to life storage in Myrtle Beach first The woman working was very rude, told me I had to wait because one of her computers was down, then told me I could not rent the car hauler because what I was towing and towing with would not work. I kindly explained it would because I used the u haul app that asks all those questions and it told me it would work. She told me it would not, and spoke to me as if I were ignorant. So I went to sonnys we’re I was graciously greeted, ask what I needed, and 15 minutes later I was out the door with the car hauler I needed. I will never go and rent from life storage again. My experience at sonnys was awesome!!!! Thank you for your time.
FRANK COnly suggestion would be to oil ratchet straps on dolly occasionally.
ELISABETH VI enjoyed my experience at Sonny's Auto Body. Friendly, efficient and personable. Highly recommend Sonny's for all my U-Haul needs! Thank you!
Robert MAwesome customer service, can't remember her name unfortunately, but the women in the office was wonderful, I will rent from them again!
Beau IThe lady who checked us in (I can’t remember her name) was great. Uhaul had switched our reservation to this location during the night and she was not expecting us. She made it happen quickly and efficiently. I was so thankful because we had no time to waste.
Shawn Tpleasant and wanted me there
Michael GBeyond your control but very busy road to get in and out of your complex.
David BThe lock box had all the Uhaul truck keys and the code was already opened on the lock box. I could have taken ANY TRUCK
Stephen NPulled in the parking lot which was very tiny and they took it from there. Quick and efficient. Didn’t even have to go inside, no paperwork, etc. Very quick and easy.
Alan SEverything was first class...
James PHow you talk to customers.
CHRISTOPHER WThe customer rep, Belinda , was proficient, professional and extremely kind, upbeat and helpful. My drop off was quick, easy and pleasant!
steve bThey had no furniture dolly available for use. Also, had issues with mobile check-in.
William TNice people
maria dI didn’t like that we did not get a receipt when we dropped off the vehicle. I was told I’ll take care of it I didn’t like that
Pat WGreat customer service!
lori lWas originally scheduled to pick up Uhaul equipment on South Frasier Street, Georgetown S.C. at 9 am on 2/8. Was not informed of new pickup location an hour away until I arrived in Georgetown. New Pickup location was supposed to be scheduled for immediate pickup. Upon arrival at Sonny's, was informed that pickup time was scheduled by Uhaul for 7 PM (vice 11 AM). Uahul Customer service does not communicate and cannot keep promises to their customers. Initial reservations specialist did not correctly inform me of changes to pickup location in a timely fashion and wound up losing up to five hours of time due to excessive travel to get equipment to get to personal items.
MICHAEL GGreat friendly service
Timothy RNothing, fast efficient check in.
THOMAS FHAVE MORE PEOPLE LIKE BELINDA CHECKING YOU IN . SHE WAS GREAT, at SONNY:S
linda mThe woman that was working was very helpful and everything went very smoothly.
TOM HI've rented a number of trucks and trailers over the years, and I would definitely say that this was one of my best renting experiences !! The associate who assisted me with the rental setup and pickup was extremely pleasant and helpful, in fact she opened the location an hour early to meet my schedule. I would definitely rent Sonny's Auto Body again and highly recommend them as a rental location.
KEVIN LNothing, made the drop off experience quick and easy.
Jeff RNothing
lawrence rNothing to improve. Fast, friendly and knowledgeable. Will definitely rent from here again!
Mike MAttendant told me 6x12 trailer had brakes. A 4 pin connector does not have brakes. Just brake away brake
CARL DThe staff was very helpful. I highly recommend them.
Nathan W