Customer Reviews for SmartBuy Exxon
(U-Haul Neighborhood Dealer)

1,089 reviews

508 S Main St   Graham, NC 27253

(336) 229-5016

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(336) 229-5016

508 S Main St
Graham, NC 27253

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent-- no room for improvement-- very kind, helpful, courteous, and fast. Thanks.

Shelton Richards 
Rating:
5.0

The two brothers that run this location are great reps for uhaul and remembered me from over three years ago in detail.

Gary Remy 
Rating:
5.0

Very courteous, will rent at this location again, if need be

Charles Hodgson 
Rating:
3.0

Customer did not leave a comment.

Marvella Hyatt 
Rating:
5.0

Great service and customer service!!!

Derrick Mayfield 
Rating:
5.0

I was very satisfied with everything about my rental. If I was to rent again, it definitely would be U-Haul.

Randall Jenkins 
Rating:
4.0

Location was good. The app sucks. Would not allow me to take photos so had to use web version

MICHAEL AYALA 
Rating:
5.0

Customer did not leave a comment.

Andrae Dorsey 
Rating:
5.0

Customer Service Agent was very courteous and professional. Location is convenient for interstate travel.

Dexter Brower 
Rating:
4.0

Customer did not leave a comment.

Phillip Welch 
Rating:
1.0

This guy initially refused to take the trailer told me I needed to blindly drive around and find another location. Called U-Haul who convinced him to take it but he refused to help me remove the trailer from my truck. I’m a woman and lifting a 1Ton trailer by myself was not an easy task I have a gash in my leg, cut on my finger to show for my efforts, and my back still hasn’t decided how it wants to feel. PISS POOR CUSTOMER SERVICE. Negative stars.

Katy Foust 
Rating:
5.0

Customer did not leave a comment.

Randy Clay 
Rating:
2.0

very poor response at dealer. I was not given code for 24/7 truck, dealer is gas station and was open, but said o well can't help you call U-Haul. Even though he could have verified rental that we showed him and given out key. Turned around and walked away and ignored me

Rachelle Gotti 
Rating:
5.0

Customer did not leave a comment.

ARIJION PARKER 
Rating:
5.0

Truck was clean and had no issues. Clerk inside store was super friendly and very helpful.

Tarrison Tapp 
Rating:
5.0

Customer did not leave a comment.

Gary Barber 
Rating:
4.0

Customer did not leave a comment.

Frederick Fuller 
Rating:
5.0

Great service and super friendly

Merced Vital 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Schmitz 
Rating:
5.0

Customer did not leave a comment.

allen dyer 
Rating:
5.0

SmartBuy and the people who work there are far above - customer service first. Anytime my family needs moving trucks or trailers in the Graham/Burlington area, we call them first.

John Vogel 
Rating:
5.0

My name is Jesse marrow. I used to haul and I rate them as but I said top ten bubidness to recommend a friend family or anyone who is looking for someone or something that is Nice remindable and treat you right

Jesse Marrow 
Rating:
5.0

I wish that there was someway that we could rent before 9 AM. We needed the truck at seven. I wish there was something you could do to make it easier for the customers to get trucks earlier.

Kimberly Moser 
Rating:
3.0

The location was reasonable; however, the rental truck was unsat due to the following: engine light on, radio inoperable, low right passenger tire, and driver's door inoperable (wouldn't shut fully). I recommend more random maintenance checks prior to renting any equipment. In doing so, this remedy would elevate possible mishaps within selective process; such as, limiting alternatives and forecasting undue failure of equipment. More importantly, the implementation of corrective measure and means to reduce risk could serve as a alternative to deter the consequences of law suits and incidents pretaining to unsafe equipment.

Tyler Day 
Rating:
3.0

Customer did not leave a comment.

MICHAEL AYALA 
Rating:
5.0

The customer service was good

Christopher Williams 
Rating:
5.0

Customer did not leave a comment.

Timothy Smith 
Rating:
5.0

Customer did not leave a comment.

Rob Chelette 
Rating:
1.0

Customer did not leave a comment.

Doris Mcain 
Rating:
4.0

Customer did not leave a comment.

Jerry Durham 
Rating:
4.0

Customer did not leave a comment.

Craig Batts 
Rating:
5.0

Easy in and out not a maze to have to park the vehicle.

Lindsey Velez 
Rating:
5.0

Customer did not leave a comment.

TEROME MAPP 
Rating:
5.0

Customer did not leave a comment.

Glen Leighty 
Rating:
5.0

Customer service here was great, not lazy and low effort like a lot of places nowadays. Owner did a great job, will use that location going forward for rentals

Jacob Bell 
Rating:
5.0

They are always so helpful and nice. The vehicles are in great condition too.

Tonya Staton 
Rating:
5.0

Customer did not leave a comment.

Revva Black 
Rating:
5.0

Customer did not leave a comment.

sonja robinson 
Rating:
5.0

Customer did not leave a comment.

Nyjel Graham 
Rating:
4.0

Everything was fine

John Gunn 
Rating:
5.0

Customer did not leave a comment.

ted boffelli 
Rating:
2.0

The owner/ manager at this Exxon is quite litterlerly a douche bag, He is the absolute worst, not helpful at all, and has such a racist, arrogant, pompous asshole attitude. I hate going in there and dealing with him to the point I'll never go back there and do business nor ever recommend this location to anyone else.

AMANDA BROWN 
Rating:
5.0

I think the customer service was really good, the one that helped me was patient and he kept talking to me and we laughed about me being GMA ,waiting on refund

Elsie Haith 
Rating:
5.0

Customer did not leave a comment.

Denise Powell 
Rating:
3.0

I rented a furniture dolly but that location didn’t have any. I didn’t know until I picked it up until I got there and wish o would have been notified prior so I could go to a different location. I also paid triple the amount I anticipated even though I was only 4 miles from the location and moved less than a mile away

Audrey Garton 
Rating:
5.0

Customer did not leave a comment.

Brandi Boatman 
Rating:
5.0

Customer did not leave a comment.

James Brillhart 
Rating:
4.0

First time using the mobile login and it was difficult to navigate. Without the help of the gas station attendants help don't how long it would have taken to complete check-in. As it was I used 35 minutes of my time to complete before I could leave.

Mark Blaine 
Rating:
1.0

Clerk was surly and disrespectful. Even though all data had been entered on the app,he insisted that Uhaul required him to re-enter all data. This took 30 minutes. He then gave us keys to the truck, but did not give us keys to the locked back. Finding the keys took additional time. Truck only had 1/4 of a tank in fuel. Truck was in bad shape with a large dent on the passenger side. A lug nut was missing on the left tire. Loaded, that truck struggled to get to speed and shimmied on the road. It should have been Dolly and blankets are secured on the side wall of the truck. Despite removal of the dolly, the hasp holding the dolly was damaged during loading. I was honest and told the clerk of the damage. He got angry and accused my company of damaging a past truck. I am a volunteer for a food bank trying to do a civil duty and be honest. I do not need practiced drama. We will not be using this location again and will be looking for other options. We have tried to steer away from this location, but Uhaul sends us back. Perhaps it is time to look beyond Uhaul. Do not use this location !

Don Elinski 
Rating:
5.0

Customer did not leave a comment.

Tonya Daye 
Rating:
3.0

It was an after hours mobile pickup and I was confused at first. The guy who worked the convenience store was kind of rude when I asked for help. I figured it out myself eventually

Claudia Garner 
Rating:
5.0

Customer did not leave a comment.

Aaron Davis 
Rating:
2.0

The attention of the person at the front desk was very deficient and aggressive, we feel that there was discrimination and racism in the treatment of our person.

Jesus Fernandez 
Rating:
5.0

Customer did not leave a comment.

Jaylen Edwards 
Rating:
5.0

Nothing.. the gentleman who checked me in was very thorough and double checked all the hook ups

PETER GUZMAN 
Rating:
5.0

Customer did not leave a comment.

Oscar Oviedo 
Rating:
5.0

Customer did not leave a comment.

Eddie Martin 
Rating:
5.0

Customer did not leave a comment.

RODNEY HERNDON 
Rating:
5.0

Customer did not leave a comment.

Christopher Culton 
Rating:
1.0

While dropping off the key, I had a terrible experience the dude was rude

Prince Kun 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY GIBSON 
Rating:
5.0

Customer did not leave a comment.

IRISH MARSH 
Rating:
4.0

Customer did not leave a comment.

Dustin Galan 
Rating:
5.0

Customer did not leave a comment.

Keith Brown 
Rating:
5.0

Customer did not leave a comment.

Mofopefoluwa Olajide 
Rating:
4.0

Customer did not leave a comment.

Tonya Staton 
Rating:
5.0

Store clerk was very knowledgeable and very friendly. He answered all my questions.

Kathy Yancey 
Rating:
1.0

The u-haul custom service had to change my location, saying everything would still be available for me no extra charge & then they forgot to give me THE KEYS to open the truck and had me waste over $50, without even putting it to use. They gave me a call back number for help and then didn’t answer & left me on hold for over 30 minutes. Online service is way too complicated and very little help.

Jazel Johnson 
Rating:
3.0

Customer did not leave a comment.

Jessica Ruiz 
Rating:
5.0

This location has great friendly employees! Made my experience very pleasant.

Marcus Jenkins 
Rating:
5.0

Your app 24/7 is terrible. Was standing at location and wouldn't detect. Will not use again. Very slow, not accurate, poor to use.

Christopher Hepler 
Rating:
5.0

Easy online check out & return!

Travis Crisp 
Rating:
1.0

People in this location steal customer money. They lied about returned vehicle cleanliness. They lied about hours vehicle was returned. One of the persons in this location is very racist. Will not go back to this location. The worst uhaul dealer in Graham, NC.

Abdul Ouedraogo 
Rating:
1.0

First of all I payed $160.00 for a 26" for 10hrs. I returned it within 8hr. When I returned it and asked for a deposit returned, no one went out to check the mileage. I don't think that was fair. Called customer service they could get in touch with them and the store has three person working there. The place was in Graham nc. I will not recommend them to nobody. I want my refund back.

Janice Russell 
Rating:
5.0

All was well

Albert Bracey 
Rating:
5.0

Customer did not leave a comment.

Latoya Totten 
Rating:
5.0

Customer did not leave a comment.

Steven Williams 
Rating:
5.0

Customer did not leave a comment.

Linda Duthiers 
Rating:
5.0

Customer did not leave a comment.

Shaneisaka Scott 
Rating:
5.0

Customer did not leave a comment.

Chandra Edwards 
Rating:
5.0

Pick up and drop off went very smoothly and quick. The person completing the transaction was nice and professional.

Mark Walker 
Rating:
1.0

No place to park and I was assessed a cleaning fee.

William Schaaf 
Rating:
5.0

Customer did not leave a comment.

Cara McCollum 
Rating:
5.0

Customer did not leave a comment.

Katherine Cleary 
Rating:
5.0

Customer did not leave a comment.

Brian Abston 
Rating:
5.0

Customer did not leave a comment.

Babu Devasia 
Rating:
5.0

Customer did not leave a comment.

Terry Glass 
Rating:
5.0

Maybe offer refund on insurance if there are no incidents during usage

DERWIN CURRIE 
Rating:
1.0

I will never go back to this location

Roy Freeze 
Rating:
5.0

Excellent experience and will return in the future.

Scott Riddile 
Rating:
5.0

Customer did not leave a comment.

Alicia Moore 
Rating:
3.0

Customer did not leave a comment.

SARAH CRAFT 
Rating:
2.0

The staff was not friendly or helpful had trouble with understanding the process and they seemed to be agitated with all the questions and concerns I had. I really don't know why when I was coming to the for service.

Veronica McCullough 
Rating:
5.0

Customer did not leave a comment.

Jacob Mathew 
Rating:
5.0

Top notch, hands down great experience. The man running that place is as professional as they come and I can’t thank him enough !

Robert McMullen 
Rating:
5.0

Customer did not leave a comment.

Jataysia Carter 
Rating:
5.0

Customer did not leave a comment.

Lloyd Church 
Rating:
3.0

It would be better to have a universal system to rent the uhaul. I selected mobile pick up and was informed by the person inside that they could not assist me with the trouble I was having because they could not access mobile pick up orders on their computer. These systems should work together in an event something goes wrong during mobile pick up

Yah Sendolo 
Rating:
5.0

Customer did not leave a comment.

Cynthia Tidrick 
Rating:
3.0

Customer did not leave a comment.

Jeremiah Faber 
No reviews have been submitted for this location.

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