Customer Reviews for Simply Storage Arvada
(U-Haul Neighborhood Dealer)

215 reviews

4911 W 58th Ave   Arvada, CO 80002

(720) 259-0215

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(720) 259-0215

4911 W 58th Ave
Arvada, CO 80002

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I think I left my pillows in the rental vehicle. I could be wrong but please let me know if I did. Thank you

Maxwell Sharp 
Rating:
5.0

Customer did not leave a comment.

Jennifer Wayman 
Rating:
5.0

Customer did not leave a comment.

Jane Suazo 
Rating:
4.0

Online check out was excessive and terrible. The QR code provided took me to a dead link and it would be helpful to mention to NOT lock the vehicle before beginning check , cause interior pics are now part of the process.

Dan Dicke 
Rating:
3.0

Friendly service but still unhappy I'm getting charged $150 when I was told I would receive money back

Mackenzie Clark 
Rating:
5.0

I really liked the lady that helped me with the process, not only did she explain everything very well. She also took her time to ask questions and made me very comfortable at the establishment. She let me wait until my ride showed up and offered me water! That’s how you treat customers and I will gladly come back and do more business, and refer my friends! Thank you

Jose DePriest 
Rating:
5.0

Staff at this location were so nice, welcoming and highly skilled. The waiting lobby was beautiful and very comfortable. 5 stars to this location.

Zade Karadsheh 
Rating:
5.0

Customer did not leave a comment.

Cameron Graham 
Rating:
4.0

Courteous helpful staff, good equipment, good experience

Megan Miller 
Rating:
5.0

Nothing. The owners were very kind and patient with me while I looked through my purse for my driver's license. I found it in my wallet.

Paula Ellis 
Rating:
5.0

Customer did not leave a comment.

STEVEN ASHBROOK 
Rating:
5.0

Great experience all the way around. I would rent from them again, no doubt.

janet otto 
Rating:
5.0

Customer did not leave a comment.

Lisa Wygant 
Rating:
5.0

Customer did not leave a comment.

Saul SaldivarReyes 
Rating:
4.0

Customer did not leave a comment.

Robert Moody 
Rating:
5.0

Customer did not leave a comment.

Michelle Salazar 
Rating:
5.0

Thank you, Dante, for great service and gracious hospitality for our car while we rented one of your trucks for the day. Blessings.

Sue ArtoneFricke 
Rating:
5.0

Customer did not leave a comment.

Aaron Muriedas 
Rating:
5.0

Honestly everyone I spoke to was so incredibly kind and helpful at this location - it was a great experience especially in a stressful situation with moving!

Stephanie Zubrowski 
Rating:
3.0

Nothing

Don Archuletta 
Rating:
5.0

Customer did not leave a comment.

Chad Hascall 
Rating:
5.0

Staff professional and easy to work with.

Nancy Greene 
Rating:
3.0

Read previous comments.

Amanda Charpentier 
Rating:
5.0

Customer did not leave a comment.

Erik Hanson 
Rating:
2.0

The check in was ok, but the truck itself was a death trap. I could not take the truck on the highway because there was a very loud noise and sounded like the front wheels were going to come off. I had to spend extra miles to drive across town in heavy traffic just to get this van to my destination. Horrible experience, my guess if this is a 24/7 share program, this vehicle is not getting the proper maintenance that it needs to be safe for renters. You guys have a lot of nerve charging what you do for a vehicle that cannot even be safe driving it on the highway. We are very lucky to be alive and in one piece tonight after experiencing such a joke of a rental. Wake up, before you kill someone in your rental. I am done with uhaul, I will find someone else in the future, and I will definitely blow this up on social media!!!!!!

Erik Russell 
Rating:
5.0

The man at the storage place was exceptionally nice and helpful .

SALLIE AMMANN 
Rating:
3.0

The check in system did NOT work on iOS. I am lucky I had a Google phone friend with me

Cassie Anderson 
Rating:
5.0

Customer did not leave a comment.

Roxana Feria 
Rating:
5.0

The gentleman behind the counter was very happy, nice, and accommodating!

Vanessa Meyer 
Rating:
5.0

Customer did not leave a comment.

Mike Knights 
Rating:
5.0

Staff were very helpful, courteous, friendly, and professional.

Mia Miller 
Rating:
5.0

Clerk was very nice and knowledgeable

Angela Barajas 
Rating:
5.0

The location was a little hard to find but the great customer service was worth it in the end.

Robert Sutton 
Rating:
4.0

Everything was great but I put to much gas in and they don't give you money back for that.

Dan Loffert 
Rating:
5.0

Great customer service!

Tim Lucero 
Rating:
5.0

Customer did not leave a comment.

Jennifer Greiner 
Rating:
5.0

Customer did not leave a comment.

Edwardo Quinonez 
Rating:
5.0

Excellent customer service

Ilyssa Gallegos 
Rating:
3.0

Customer did not leave a comment.

Garrett Harris 
Rating:
4.0

Customer did not leave a comment.

DEBRA DAWKINS 
Rating:
5.0

Customer did not leave a comment.

Erin Palmer 
Rating:
5.0

Customer did not leave a comment.

Theresa Bradbury 
Rating:
4.0

The telephone checkin process was painful. Admittedly this was my initial time using Telephone check in, however, Time spent getting an agent, setting up an account, and navigating between the website and the app to finally get a code for the lockbox gave me reason to nearly cancel. This seemed unreasonable as I had made the reservation in person and had already been given a reservation code. I was using the app only for after hours pickup. All of the info collected should have been gathered at the time of the reservation. The terms and conditions contract is not meant for phone viewing. Was on the phone for a good half hour with support trying to get my account established and recognized. If I had a moving crew waiting this would be a major problem. The agent who helped me was patient and stayed with me through the entire process which was most helpful.

Brian Blalack 
Rating:
5.0

The staff was very helpful. I can't think of anything else that could be improved.

Debra Wycoff 
Rating:
5.0

Customer did not leave a comment.

Justin Luna 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Cox 
Rating:
5.0

Customer did not leave a comment.

Mike Monley 
Rating:
5.0

Customer did not leave a comment.

Keith Garner 
Rating:
5.0

Customer did not leave a comment.

JILL HEADLEE 
Rating:
5.0

Customer did not leave a comment.

Rudy resendez 
Rating:
3.0

app was a little weird to use. they forgot one of the dollies i had reserved but did refund me later

Jon Haas 
Rating:
3.0

Customer did not leave a comment.

Ryan Robles 
Rating:
5.0

Dante and team were very pleasant to work with both picking up and dropping off. They made the already stressful move much easier. I would absolutely use their team again to move!

john glassy 
Rating:
5.0

It was so far from home but the only place in the metro with a 15’ truck

marta mcclay 
Rating:
5.0

Customer did not leave a comment.

Anthony Siniutko 
Rating:
5.0

Customer did not leave a comment.

Marie Glasgow 
Rating:
5.0

Customer did not leave a comment.

Ed Lee 
Rating:
5.0

Personal attention and courtesy In and out no problem

Raymond Marquez 
Rating:
3.0

Customer did not leave a comment.

Melody Mountz 
Rating:
4.0

Customer did not leave a comment.

Ellen Blair 
Rating:
5.0

N\A

Angus Timmons 
Rating:
5.0

Customer did not leave a comment.

Robert Fish 
Rating:
5.0

I’ve rented Uhaul many times over the years- Simply Storage Arvada has been “Simply-The-Best.” (Every pun intended) I’ve rented from them, then 62nd By-Pass on Wadsworth, then almost from West Colfax. 62nd overcharged me for such weird screwups that even the 1-800 Uhaul people were perplexed how they accomplished that. The West Colfax location called me while I was on the way to say I was late and that they were canceling my guaranteed reservation unless I called them in the next 10 minutes. The only location I’ve had stellar customer service and a stellar experience was truly with Simply Storage Arvada- plus my clean and well kept for storage unit experience there was great! Thanks, Dante!

Fawn Hansen 
Rating:
5.0

Wonderful experience. The crew at Simply Storage were really nice and made sure I had everything on drop off and pickup. Couldn’t ask for more

Miles VanVeckhoven 
Rating:
5.0

I won’t be using the “on-line” service again! After answering more questions on the app, and giving my picture, driver’s license and a copy of my passport, to be told I hadn’t been approved just yet!! It took far to long to “ pick- up the truck I had ordered the day before.. I’m very thankful the manager was able to see I was having a problem and came to assist me...

Kelley Zaun 
Rating:
5.0

The entire experience was amazingly easy. Everything went smoothly and I don’t think you need to change a single thing.

donette homra 
Rating:
5.0

Customer did not leave a comment.

John Weafer 
Rating:
1.0

Actually have the equipment I rented at the location I’m told to go as opposed to having to drive to three different places in rush hour traffic when I’m on a deadline

Jeff Young 
Rating:
5.0

Customer did not leave a comment.

Radheyshyam Harikrishnan 
Rating:
4.0

Customer did not leave a comment.

theresa burwell 
Rating:
5.0

Customer did not leave a comment.

Christopher Matthews 
Rating:
2.0

Just like when I picked up the equipment in Cheyenne, the guy in Denver was in a big hurry to get past me. He quickly gave me directions to an area to put the trailer and the truck and said he'd meet me at the office. Parking and unhooking a transport are not like parking a rental car at the airport. I was suffering from a bad cold at the time and was weak. Apparently this is the new motto at Uhaul, "not my liability!"

Robin Riley 
Rating:
5.0

Very friendly & helpful - thanks

chris brock 
Rating:
5.0

Honestly an amazing experience, friendly and helpful staff. Just felt good even leaving.

william walsh 
Rating:
1.0

UHAUL is a terrible company and completely ruined our move. We had a 20 foot truck reserved and got a phone call 2 days before letting us know there were no trucks available. The price was way different and we had to rent 3 trucks. It couldn't have been a worse experience.

kindra warman 
Rating:
5.0

Customer did not leave a comment.

Becky Brown 
Rating:
4.0

Customer did not leave a comment.

Carlos Hernandez 
Rating:
4.0

Allow people to put in a rassavation with out Using Credit card and or pay cash when picking up a truck.

Carrie Sturgon 
Rating:
5.0

Location was really nice, staff super friendly and helpful. We were driving 1700 miles with the uhaul, we were hoping to get one of the nicer uhauls not the in town rough ones. It had 90,000 miles on it and it ran rough. The interior was dirty with pop spilt everywhere and we ended up having to stop and buy windshield wipers for it because the ones on it were completely worn down and just kinda smeared the rain. We were unable to even see out!

Jimmie Barnette 
Rating:
5.0

Everything was great. No improvement needed.

Geoff Miller 
Rating:
5.0

Customer did not leave a comment.

Brooke Meister 
Rating:
1.0

Customer did not leave a comment.

Joseph Chilson 
Rating:
5.0

Hmmmmmm Hard to improve great service and quality equipment so maybe complimentary donuts and coffee. It was a seem less experience.

Terry Tate 
Rating:
5.0

Excellent customer service!

Lori Neubauer 
Rating:
1.0

We received a call from an employee complaining about the lock on the back of the truck which was left there when we picked it up, and we were never told what to do with said lock. Also we tried dropping the truck off but it said we could not leave with the truck below a certain amount of gas without additional fees. We originally were okay with paying extra since we were tired from moving and didn’t want to take the truck to a gas station. We filed it up and returned the vehicle which again tried saying we didn’t have enough fuel yet it was in the green. After trying a few more times it finally let us leave it, but then stated we had to pay an extra fee for mileage/gas, even though we paid extra for gas. I’m quite upset with how the whole process went.

Tristen Gerk 
Rating:
5.0

The windshield was not properly cleaned, we had to drive when it was dark and it was very hard to see through the windshield, it was something on the inside and didn't rub off when we tried.

Muriel Walker 
Rating:
5.0

everything was great. Super service!!

MIKE CORBETT 
Rating:
5.0

Customer did not leave a comment.

Irma Jarvis 
Rating:
5.0

Customer did not leave a comment.

Jesus Castillo 
Rating:
4.0

Customer did not leave a comment.

Kurt Seela 
Rating:
5.0

Great staff made this rental experience hassle free!

Jeffrey Hatcliff 
Rating:
3.0

Customer did not leave a comment.

Travis Rossorelli 
Rating:
5.0

Customer did not leave a comment.

Yolanda DeLeon 
Rating:
5.0

The staff at Simply Storage/Uhaul was very gracious and courteous. What a great experience!

Tina Kraft 
Rating:
5.0

Customer did not leave a comment.

Jesse Antillon 
Rating:
5.0

This location treated us right after uhaul Arvada did not have my reserved trailer. I was then directed to Evergreen only to have it not be there then drive back to Arvada uhaul for a bigger trailer. The Arvada uhaul did not have it when we went back. Then I met Ricco the GM who had 4 or 5 trailers that I originally reserved but wouldn't allow me to rent one. I was directed a third time to Simply Storage Arvada that not only had the trailer but the service was not stressful at all. Uhauls customer service needs to be given a wake up call and wise up. This was not only frustrating but to be redirected 3 times and still not get what I originally reserved or the upgrade is inexcusable.

mark jaramillo 
Rating:
5.0

Access off of Sheridan and 58th could be better marked.

steve dexel 
Rating:
5.0

Can't think of a thing. Check out/in was quick and easy, and there were no unexpected charges. I couldn't have had a better experience.

Allison Fleming 
Rating:
5.0

Customer did not leave a comment.

Adam Bengheshir 
Rating:
5.0

Absolutely amazing staff!! Everybody was very friendly and helpful. (Also great coffee ??).

Monika Mayer 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top