Customer Reviews for Silverback Services
(U-Haul Neighborhood Dealer)

600 reviews

800 W Maple St   Red Lion, PA 17356
(We are the only complex at the end of West Maple St)

(717) 378-4220

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–1 pm
Special Operating Hours
  • 3/29/2024: 9:00 am - 12:00 pm
  • 3/30/2024: 9:00 am - 11:00 am
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(717) 378-4220

800 W Maple St
Red Lion, PA 17356
(We are the only complex at the end of West Maple St)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–1 pm
Special Operating Hours
  • 3/29/2024: 9:00 am - 12:00 pm
  • 3/30/2024: 9:00 am - 11:00 am
  • 3/31/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Evonne Baumgardner 
Rating:
4.0

Better traction it got stuck in my yard in the mud had to get chain and truck to pull it out

Teresa Whittington 
Rating:
5.0

Customer did not leave a comment.

Willy Nyland 
Rating:
1.0

Customer did not leave a comment.

Michael Wechsler 
Rating:
3.0

The van smelt like cigarettes. The rest is what I would expect. Also, it’s quite annoying that when I make my reservation and request moving blankets that one whole business day can go by and no one contacts me that there are no more moving blankets. Leaving me with no moving blankets while moving furniture.

Michael Dougherty 
Rating:
5.0

Counter pickup was quick & easy, thank you.

Henry Bryner 
Rating:
5.0

Customer did not leave a comment.

Jamar Spencer 
Rating:
3.0

Customer did not leave a comment.

Bryan Boeckel 
Rating:
5.0

Only concern was that turning the passenger air bag wasn’t working and store representative did not know how to solve problem. Fortunately, we were just going a short distance.

Hilda Taylor 
Rating:
4.0

Customer did not leave a comment.

dena ortiz 
Rating:
5.0

Reliable van & very friendly service

Lori Diehl 
Rating:
5.0

The process was simple and I was in and out in no time. I have used this location before and will continue to use it; amazing staff.

Robert Sweeley 
Rating:
3.0

The man behind the plexiglass working at this location was rude and the tv in the lobby area was turned up so loud that we could not hear a word he was saying when trying to give us instructions. He did not go out of his way to be nice or patient. I was not impressed.

denise m 
Rating:
5.0

Customer did not leave a comment.

Donal Howley 
Rating:
2.0

The location was tucked away that took narrow and broken roads. The U-Haul app was slow and unresponsive which made the process very frustrating. What would have helped is if we could upload pictures we saved. I ended up emailing my pictures to support. Not a smooth experience.

Drew Lighty 
Rating:
4.0

Electronic self return not simple. It get stuck requiring the same information again and again

Gilberto Garcia 
Rating:
4.0

Customer did not leave a comment.

THOMAS DELUCA 
Rating:
5.0

Customer did not leave a comment.

John Wiernusz 
Rating:
5.0

Customer did not leave a comment.

Porfiro Cartagena 
Rating:
5.0

Customer did not leave a comment.

Chase Moran 
Rating:
5.0

Customer did not leave a comment.

Joseph Wiedeman 
Rating:
4.0

Customer did not leave a comment.

Pauline Klingel 
Rating:
2.0

Your mobile phone pickup app is horrible I use my phone foMessage and text, banking and investing so I'm quite skilled with it . We showed up for a truck 1 hour early to be ready at 7:30am. At 8:20 we finally called the help line. 35 mins. Later and using my wife's phone. started the checking-in and finally got the scans and pics done and the girl on the phone gave us the combo to get my key. I had 15 people waiting for me 1/2 hour away. You really need to streamline this process for your people who pick up before opening time. I had the truck till 4 so had to leave all my help to finish. All of us are older and retired and didn't need the stress When dropping off your service person told me I could have just called and he could have changed to a 24 hrs rental. I stopped in the day before to get any details and he told me just come in tomorrow's and follow the prompts but was not helpful at all. Why don't you try under cover boss so you can see Not a good experience. I am 100% disabled vet and have ptsd. Too much stress for me. Didn't sleep all night and have the shakes this morning. YOU have a great day cause I won't

Curtis Bleacher 
Rating:
4.0

Not much can be done to remove the big hill you need to park on. The attendant was polite, and I had no issues. The ap on the other hand is a pain in the ars.

Katie Herrick 
Rating:
5.0

Customer did not leave a comment.

Joseph Wiedeman 
Rating:
5.0

Nice place friendly people

Anthony Garrison 
Rating:
1.0

Such a weird transaction from the location to the check out would not recommend this place for anyone

Kyle Airey 
Rating:
3.0

Customer did not leave a comment.

Susan Hricko 
Rating:
3.0

When I got there, I used the app to get my rental. I went to the box to retrieve my key and no key was in the box. I called the number given and tried another box but didn't work. I had to wait until someone arrived when they opened to get my key and it was in the return key box that I wouldn't be able to retrieve. At this time, I was 1 hour over for when I wanted to pick up my rental truck. I ended up not using the extra items I ordered it would have been nice to be refunded for not using them and some kind of discount since I had so much trouble getting my rental truck. If the place that handles the rentals could improve on this, it wouldn't be a bad place to use for rental trucks.

Douglas Holloway 
Rating:
5.0

Painless experience! Will use again truck ran great. Had a bad experience elsewhere before glad to have a good one this time around.

Devan Holley 
Rating:
5.0

Customer did not leave a comment.

Richard Mattfeld 
Rating:
5.0

Customer did not leave a comment.

roger matthews 
Rating:
4.0

Friendly service.

Sherri Wheeler 
Rating:
5.0

Customer did not leave a comment.

Michael Wagner 
Rating:
5.0

The rental process was easy. The instructions were clear. There’s a video if you need a reminder. The return process was simple. I can’t think of anything that needs improvement!

Tanyai Cato 
Rating:
5.0

Customer did not leave a comment.

Christine McGary 
Rating:
5.0

Customer did not leave a comment.

Dallas Rusden 
Rating:
1.0

Entire process was difficult

Jacob Long 
Rating:
2.0

Online booking for a rental truck and not knowing until the day before you pick it up is it going to be available is no way to do business. The site says for the size truck I need the daily charge would be $59. Seems reasonable. But you are charged for insurance, which I think would be covered under the rental fee. Then the fee for the mileage was ridiculously high. I spent $136 for fuel. You have to return the truck with the same amount of fuel as when you picked it up. I’m required to take pictures of the dashboard to show the mileage and the fuel gauge. I have to take a picture of the cab from outside the drivers side door and then a picture of the inside of the storage area and then submit them to uhaul on the website. This used to be a reasonably priced way to get some moving done and checking out and back in was done by an employee of the company that rents the vehicles. No reason I should pay $500 to drive 345 miles and return the truck in 48 hours. I will not use uhaul again ‼️

Kevin bush 
Rating:
5.0

N/A, perfect rental, communication and ease of check-in and check-out. No problems or issues at all! Thank You

Timothy Beach 
Rating:
5.0

Customer did not leave a comment.

NIKKI SANTIVASCI 
Rating:
5.0

Customer did not leave a comment.

Calvin Shingleton 
Rating:
5.0

Customer did not leave a comment.

Donald E Smith Jr 
Rating:
5.0

Customer did not leave a comment.

steve mcginnis 
Rating:
4.0

Everything went smoothly from checking in to returning the van. Will use this location in the future should the need arise.

Kandi McCleary 
Rating:
5.0

The man at the counter was very knowledgeable and helpful. The truck was perfect for what I was doing. Love the return system. Works great took me a min to figure it out because I’m old 😎

tom mcneal 
Rating:
5.0

Customer did not leave a comment.

Dustin KOONTZ 
Rating:
5.0

I would suggest providing direct access to the local locations. Whenever I called the 1-800 number it took me forever. However, when I was given the local number I got instant access to the help I needed. Joann was terrific and so was Kevin. Thank you all so much!

Kerry Kelly 
Rating:
5.0

Customer did not leave a comment.

David Alexander 
Rating:
5.0

I had originally ordered a 20’, but realized I would need the 26’. I thought there would be a problem making the change so close to the pickup date. But the staff were very accommodating and polite. With so much going on with the move, this simple act took a load off my shoulders. Great service when I needed it most. Thank you so much.

Ramon Geigel 
Rating:
2.0

I hate dealing with your company. I requested and confirmed a 10ft truck, furniture dollies, and pads. When I arrived at the store none of the above was available. I drove over 2hrs to get this truck and was disappointed again by Uhaul. To top it off, your reps really didn't give a shit how inconvenienced the customer is. Screw you Uhaul!!!

Nick DiEnno 
Rating:
5.0

Customer did not leave a comment.

Larry Helton 
Rating:
5.0

This was a convenient and affordable service; all the teams who processed the shipment of my U-Box did a great job keeping me informed regarding the shipping details. The crew who delivered my U-Box (and picked up) were great. I have recommended the U-Haul U-Box to several friends and if I ever have another move, I'll be sure to use U-Haul U-Box. Thank you for a job well done!

George Smyser 
Rating:
5.0

- please don’t need the dollys in the trucks. I only say thing because we had 2 dolly’s available at the location we were moving from, because we knew that we had to pay for the one in the truck. Well someone decided to take it off, and now it came out of my moms pocket.

Nicole Mintscheff 
Rating:
5.0

The gentleman was super nice . Great experience

James Rorrer 
Rating:
5.0

Perfect pickup, great service, equipment excellent

Andrea FRANK 
Rating:
4.0

Everything went smoothly. The app is super easy to use.

JUSTIN MCCRACKEN 
Rating:
3.0

The dropoff was quick and efficient but when I initially rented they haul I was given 221 miles to travel and upon returning it, I was charged for 31 extra miles, even tho if h I had only travelled 212.

Angela L Kasian 
Rating:
3.0

Customer did not leave a comment.

Lwatany Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Evan Lerch 
Rating:
3.0

The uhaul experience was the worst . I reserved a truck over a month before my move and called 3 times the week before the move to find out why my reservation wasn’t online. I was told not to worry by all 3 people I spoke to. The day before the move I got a call telling me that they didn’t have the 26ft truck I ordered and offered me a much smaller truck. I ended up without a one way trip like I ordered and a truck that didn’t fit all my stuff. It cost me hundreds more than I planned on due to multiple trips and having to return to the same location. I will never use uhaul again

Lorri Reed 
Rating:
2.0

The location was not inviting at all. They never answer the phone. The prerecorded voicemail is not inviting and a bit intimidating. They have cameras everywhere saying “you are being recorded”. In short i’d absolutely never come here again. Did i mention they don’t answer the phone? The uhaul also had a lot of hair in it like someone was trimming nose hairs. Very gross.

Crystal Agha 
Rating:
5.0

Customer did not leave a comment.

Joyce Rohrbaugh 
Rating:
4.0

The parking lot is on a hill, so I would highly suggest that the U-Boxes be placed so when the door opens that it does not swing back and hit you. This was a problem when we came to unload our U-Box. If we had not brought something to prop open the door - it would not have stayed open.

SUSAN FOSTER 
Rating:
3.0

Customer did not leave a comment.

David Smith 
Rating:
5.0

Customer did not leave a comment.

Alexis Ahern 
Rating:
5.0

Always a blessing, Thank you!

Scott PAULEY 
Rating:
5.0

Customer did not leave a comment.

William Held 
Rating:
2.0

Provide the equipment rented with the order, don't forget to put it in the truck if someone is picking up after desk hours. Require that people leave it AT LEAST at half tank, I couldn't even get it to my desired location without needing to put $75 in it for gas.

Matt Unkle 
Rating:
4.0

Customer did not leave a comment.

Michael Vernoia 
Rating:
4.0

Customer did not leave a comment.

Nabig Sakr 
Rating:
3.0

Rich was very helpful answering all of my questions,

Steve Royer 
Rating:
5.0

Customer did not leave a comment.

Nicholas Pandelidis 
Rating:
5.0

No improvement needed

Kenneth Butt 
Rating:
5.0

Customer did not leave a comment.

Francis Garguilo 
Rating:
5.0

Our customer service representative was very knowledgeable and courteous. Our van was clean and the gas tank was full. We had a very pleasant experience.

Gerald Argie 
Rating:
5.0

The people and the location was great. The truck was clean and ready by the pick-up site. The truck had a very loud whistling noise at highway speeds. I figured it out after 10 hours of ear breaking head numbing noise. The passenger door was out of alignment and the rubber seal was vibrating against the body of the truck. It had done it so much the paint was worn off. Next time I will try budget or Penske.

ROBERT THOMPSON 
Rating:
1.0

I used truck share. Your programs and website/app was not working. Waited over hour just to have the third person I spoke to on the phone give me the key box code. It pushed my entire day back two hours And had issues returning as well.

Jedediah Dabbs 
Rating:
5.0

Check engine light is on, horrible fuel milage!

Rich Bablitz 
Rating:
5.0

Customer did not leave a comment.

William Berry 
Rating:
2.0

It was very difficult to find The person that helped us was wonderful though

Paul HOLLENBECK 
Rating:
5.0

Customer did not leave a comment.

Marieann Peters 
Rating:
3.0

Customer did not leave a comment.

Gregory Kellner 
Rating:
5.0

Customer did not leave a comment.

Edward Mellon 
Rating:
5.0

Customer did not leave a comment.

Todd Johns 
Rating:
5.0

Customer did not leave a comment.

WILLIAM DICKIE 
Rating:
5.0

Excellent service thanks

JEAN ADAMES 
Rating:
3.0

The gas tank was almost completely empty and it is a rural location, luckily I didn’t run out

Charles Lee 
Rating:
3.0

Customer did not leave a comment.

DONALD HESTER 
Rating:
2.0

Person at front desk was not friendly. Did not inform that dolly was not available till pick up. Having to give 4 phone numbers is ridiculous. Drop off, not enough signal and stood outside in the freezing cold for 25 minutes waiting for the process online to finish return. Sudden $5.00 charge when gas was returned to the exact placement it was at pick up, is obscene. Especially since I already paid $15 at royal farms. Overall not pleased with this business or uhaul.

IAN KELCH 
Rating:
1.0

Didn't get contract documents, truck swags when on the highway.

MOHAMED NJAI 
Rating:
4.0

Customer did not leave a comment.

Richard Diaz 
Rating:
4.0

Maybe have the snow cleaned off the windshield.

BARBARA ANDERSON 
Rating:
5.0

Customer did not leave a comment.

ILIANA MALAVE 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE NAGENGAST 
Rating:
5.0

Great customer service as always. Thank you fella’s.

MICHAEL WILLS 
Rating:
5.0

Very pleasant experience w great equipment and great staff. Thank you!

DARNELLE PHILLIPS 
Rating:
5.0

The guy who helped to check us in was super friendly. He explained the charges well and everything went smoothly with the rental.

REBECCA CARNEY 
Rating:
5.0

Rich was fantastic, i recently rented a trailer with a ramp twice in a 1 week period. Excuse the pun, all went well without a hitch. I was in and out and on the road in less than 30 minutes. I will use U-HAUL in the future without question and will always refer them. Thanks to Rich and his team member. Brad (satisfied customer)

BRADLEY HILL 
Rating:
5.0

Customer did not leave a comment.

THOMAS HOPKINS 
No reviews have been submitted for this location.

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