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Ross V.
Customer Reviews for Sierra Bonita Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was difficult to find as the address took me to a trailer park about 6 miles down the road. When I called the number multiple times, nobody picked up and this was all before 5pm. I did not even really know exactly where to drop the trailer off because this location had Uhaul trailers in two different spots so I had to guess. I would work on updating the address so it's easier to find out mobile map apps.
Aidan O.Great customer service and very friendly. A+
ABRAHAM G.Don and Sharon @ the Sierra Bonita Rental are polite individuals and always helpful and accommodating as a drop off point.
FRANCISCO JIMMY V.Very nice
William Z.i was in the hospital over memorial weekend. i was extremely weak and had to get help to unload the truck. i was going to have to add an additional day to my move. the man at guadalupita called uhaul and they gave me another day free! i was so grateful
Edward B.We would like to see a location closer to Angelfire New Mexico. Perhaps Eaglenest or even Angelfire
WILLIAM A.Nothing, experience was great!
Shaun O.The equipment was clean and hooked up fine. However, when I left late at night and traveled down the road I had no lights. I believe the uhaul end burned out. I drove 800 miles with no lights. I don't blame this business as the uhaul trailer was OLD!! Love the people at Sierra Bonita.
Darla D.It was a bit of a distance we had to drive to pick up the trailer, but Mr. Duke and his wife were exceptionally great! Friendly and well informed and knowledgeable about the type of equipment they had available. We will definitely make referrals to others in need of renting such equipment. We will also in the future, if needed, will also contact them for future rentals. Thank you 😊
Rose B.Since this was the closest rental location to Angel Fire, I rented from them. The owner was nice but the equipment was not in good condition at all - one tire was bald and there were holes in the floor of the trailer.
Mike S.Friendly and helpful
sherry H.Very helpful personnel. All went smoothly.
David H.Excellent customer service. Very helpful.
ROBERT J.The gentleman behind the desk was quite helpful
James M.Don was awesome! His Customer service was top of line! Thank y'all very much!
Catherine V.I had to drive over an hour to pick up a truck. There were none available in Taos, even with two week's notice. None in Espanola, none in Santa Fe, and none in Albuquerque. The lack of equipment available AND your failure to guarantee my reservation placed was disappointing.
joel N.They were awesome.
Elizabeth K.It is a very rural location, and probably cannot improve the physical apperrance of the store. The people were helpful and pleasant.
Bruce R.Very kind and friendly staff.
Mark T.Don was great
Robert J.The staff at Sierra Bonita were friendly and helpful but their hands were tied due to the movers delay.
Kathy R.U-haul nation wide credit card system was down. This caused a considerable delay and inconvience in picking up the trailer
Ozel C.Nothing, it was great, Sharon and Don could not have been more helpful!
mick H.Keep doing what you are doing, everything is excellent.
Bill L.This location was very helpful. Don was extremely courteous and willing to work with when picking up the truck and returning it. It was cold and snowing for a couple of days before I picked up the truck and the roads were not in good shape. Don call the morning I was scheduled to pick up the truck to ask if I could make it to his location or if I needed to hold off a day or so. He also made the return process easy and met me when I returned the truck even though the office was closed.
Jeffrey J.had a light out
Neal B.Friendly service
James K.everything was geat thanks.
william S.Wipers were shot on the truck.
Robert M.My brother and I was treated very well, and the gentleman that assisted us went over and above to help us, in a very dire situation. I don't think I have ever been treated better than I was. I would recommend this place anytime. If I ever get in this situation again, I hope I end up there.
Absolutely nothing, this site is "WONDERFUL"! the folks manning the location were beyond exceptional! I know and trust I am in good hands here!
Mary Beth K.Wonderful service, great help. Kind, helpful and knowledgeable team! Love this place!
marybeth K.Very friendly and helpful! Super nice people
Russell M.there is a steep drive way, with a narrow lot... backing up a trailer to park it was challenging. Would be better to have a flat open area for drop off.
marybeth K.Thank you Jason!
CHARLIE K.Lady who checked the trailer was very pleasant and even offered me something to drink. Location kind of in the middle of nowhere, but worked great for us. Very convenient.
John M.Wonderful experience with exceptional local staff that met every expectation. Thank you for having your products available at the Sierra Bonita, Guadalupita location!!! Cheers....
CRAIG A.Great service, friendly staff! Highly recommended!
JOHN F.