Customer Reviews for Shrewsbury Self Storage
(U-Haul Neighborhood Dealer)

207 reviews

20 Onion Blvd   Shrewsbury, PA 17361

(717) 235-8094

Office Hours

  • Mon-Tue: 8 am–5 pm
  • Wed: Closed
  • Thur-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 5/24/2024: Closed
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(717) 235-8094

20 Onion Blvd
Shrewsbury, PA 17361

Services at this Location:

Office Hours

  • Mon-Tue: 8 am–5 pm
  • Wed: Closed
  • Thur-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 5/24/2024: Closed
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

You Guys are GREAR !!! We moved some antiques and then donated some new furniture to one of our favorite Theaters. Can’t wait to see the furniture in a show. You and U Haul made all this possible and it was so easy. Thank You, U Haul is Awesome !!!

HAROLD GRIDER 
Rating:
1.0

I reserved the uhaul online and did not elect the $15 insurance offer, but I got billed for it anyway and no one has responded to my correspondence on the matter. Also trying to pick up and drop off by mobile was impossible. The website asked me to track my location and I denied it because I didn’t know it was required in order to use mobile pick up and drop off. Even though I followed the online help for changing the settings, it still didn’t work.

Susan Zbegner 
Rating:
2.0

Customer did not leave a comment.

Ryan Meyers 
Rating:
3.0

Small place only room to park one small truck in Front of office.

Rex Hall 
Rating:
5.0

Great experience . No problems smooth system

James Miller 
Rating:
5.0

Customer did not leave a comment.

Craig Berkey 
Rating:
4.0

Everything was fine EXCEPT for the fact that the inside of the truck stunk/bad odor in it. There was something dried which had been spilled on the floor of it (or it was dried vomit) so I cleaned it which helped the bad smell somewhat. Truck bed/inside should be washed out after each usage. If it was NOT for this issue we would have given an Excellent Rating.

louanne smith 
Rating:
5.0

I was generally pleased with everything.

Garland Lewis 
Rating:
5.0

Customer did not leave a comment.

Robert Payne 
Rating:
1.0

This place is Horrible.!! NEVER NEVER NEVER Rent from or do any business with this place.! I have rented with U-Haul many times and I have never had an experience this bad in my life. When I arrived to pick up the truck no one was there. I had to call customer service and get them to help me, which they finally did over an hour later. I had friends waiting to help me move and I could not get the truck until very late. The manager and this facility absolutely suck.!!

Donald Langhirt 
Rating:
5.0

It rode a lot smoother than I expected from a rented truck.

SHARON GOHL 
Rating:
2.0

Could have told me about a problem when the vehicle was return instead of just charging me with me knowing it

Sheldon Miller 
Rating:
5.0

Customer did not leave a comment.

Edward Schmaus 
Rating:
2.0

Make sure that someone is at location will trucks are being picked up. When asking for a certain size truck and you go pick it up and it not the right size you ask for, you have to accept what they ask for. NEVER AGAIN

Charles Smith 
Rating:
5.0

Customer did not leave a comment.

Morgan Lambert 
Rating:
5.0

Customer did not leave a comment.

Robert Erdman 
Rating:
5.0

Customer did not leave a comment.

John Moog 
Rating:
5.0

Customer did not leave a comment.

Kristen Capps 
Rating:
5.0

Customer did not leave a comment.

SPIRITRUST LUTHERAN 
Rating:
5.0

Customer did not leave a comment.

Robert Ness 
Rating:
4.0

The prices can be better

GRADY MCNEAL 
Rating:
5.0

Owner was great! Will definitely recommend to friends and family as I don't ever plan on moving again !

SARAH SERGOTICK 
Rating:
5.0

Customer did not leave a comment.

BRIAN MOXLEY 
Rating:
5.0

Customer did not leave a comment.

Anthony Kowalewski 
Rating:
5.0

The manager at this location was very helpful.

Michael Cortes III 
Rating:
5.0

Not a thing everything went smoothly. Very professional.

Marcine Hogan 
Rating:
5.0

Customer did not leave a comment.

Barbara Williams 
Rating:
3.0

The truck was great. Pick up location didn’t have any parking. Website could be more user friendly.

Matthew Thompson 
Rating:
5.0

Staff was super friendly and easy to work with. Truck was exactly as advertised. Everything went really smoothly with pick up and drop off!

Nicole Reed 
Rating:
5.0

Customer did not leave a comment.

SHANE NAUSS 
Rating:
5.0

Was not told about $14 for insurance

Ron Schoelkopf 
Rating:
3.0

Customer did not leave a comment.

Tyeisha Benton 
Rating:
5.0

Customer did not leave a comment.

Richard Williams 
Rating:
5.0

Very happy with the service

ROBERT BARBER 
Rating:
5.0

The owner was great. He was efficient ,polite, explained everything. Would do business with him again.

James Miller 
Rating:
5.0

Customer did not leave a comment.

Julie Lanham 
Rating:
5.0

Customer did not leave a comment.

Paul Edmiston 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Goldberg 
Rating:
5.0

I was extremely satisfied in all respects.

Justin Jenkins 
Rating:
3.0

My only complaint regarding my recent rental, and it is a big one which would prevent me from using or recommending UHaul in the future, was that I had reserved a truck to be picked up in a specified town two weeks prior but received a call two days before the move informing me there was no truck at that location. I would have to drive 30 minutes each way to a different town to pick up a truck. There are enough things going on during a move without the inconvenience of spending an hour going to pick up the truck and then to be informed of this two days before pickup, UNACCEPTABLE

Penelope Ferretti 
Rating:
4.0

I had ordered furniture blankets which were not with the truck when I picked it up. No one was their to talk to. When returning it the owner said they would refund me the $10 for the blankets I never got. I await that repayment.

Marko Bourne 
Rating:
5.0

Customer did not leave a comment.

Andrew Rathgeber 
Rating:
5.0

Customer did not leave a comment.

Laurie Guy 
Rating:
5.0

This was a great experience, and I would recommend and use them again.

RICHARD DIX 
Rating:
5.0

Convenient location and very helpful management.

Bernadette Reineberg 
Rating:
5.0

I had a great experience with the Shrewsbury location. It was a convenient location and the manager responded to my needs in a timely manner. I will definitely be using this location in the future.

Kelly Rodier 
Rating:
5.0

Very pleased with the equipment and services overall everyone that I worked with was very pleasant and polite

bethel hunley III 
Rating:
5.0

Customer did not leave a comment.

Patrick Lubey 
Rating:
5.0

Everything went as anticipated! Thank you

Robin Whitley 
Rating:
5.0

Customer did not leave a comment.

Sarae Bausch 
Rating:
1.0

I was charged for items I did not use. The cabin pressure was compromised, I had terrible ear pain when driving I felt like I was in a cave with the sound bouncing back and forth. I have never had that experience when I rented before. The roll up door was very hard to open and close. Overall I feel I should have a partial refund for the problems I had!

Brandon Sheaffer 
Rating:
5.0

Customer did not leave a comment.

Travis Contres 
Rating:
5.0

Attendant explained things about the truck, the equipment I was renting, etc. Very good service!

Carolina Aceto 
Rating:
5.0

Very good customer service

SANDRA SUMMERS 
Rating:
3.0

Customer did not leave a comment.

Michelle Lachapelle 
Rating:
5.0

Customer did not leave a comment.

TAMI WANTOLA 
Rating:
5.0

Customer did not leave a comment.

KENNETH BURTON 
Rating:
5.0

The app is a bit cumbersome to navigate abs you have to open up too many protective settings on your phone to make it work.

Marko Bourne 
Rating:
5.0

Customer did not leave a comment.

KENNETH BURTON 
Rating:
5.0

Customer did not leave a comment.

JOHN NAGENGAST 
Rating:
3.0

Picked up the truck with only 1/4 tank of gas, so we had to fill it up almost right away due to our drive.

Jordan Small 
Rating:
5.0

Customer did not leave a comment.

GEORGE GUNTHER 
Rating:
5.0

Customer did not leave a comment.

CHARLES GILLIAN 
Rating:
5.0

Check engine light on truck at pickup. Site was advised, told not to worry.

David Scheel 
Rating:
4.0

it cost way too much to rent the equipment. The pickup process was too difficult and the customer representative I dealt with was rude and not helpful.

Raven Baker 
Rating:
3.0

Customer did not leave a comment.

Philip Meekins 
Rating:
5.0

Customer did not leave a comment.

FRANK APALUCCI 
Rating:
5.0

Customer did not leave a comment.

BRENDA MARSTON 
Rating:
5.0

Customer did not leave a comment.

Henry Podlaszewski 
Rating:
5.0

You just need a complete overhaul of the Truck Share software. I made sure to go when the location was open this time so I would not have to use it! But when I was returning my truck they were not open, and amazingly I didn't have any problems for once...however 2 other people were returning trucks while I was there and they both had some of the same problems I've had in the past! Like it won't load the photos, or it says your reservation doesn't even exist. So I tried to help them, because nobody has time to call uhaul and hang on hold for the usual 20 minutes. Another ridiculous thing, they keep texting you all these important links, which by the time you click on them are expired, because they are only good for 15 minutes...but they don't tell you that!! So then they say just call uhaul and get another link. NO THANKS! Why on earth would uhaul want to do things that would result in more calls, when they can't even handle the amount they already have?? Above all, NEVER use Truck Share late at night. If they ask for an "alternate contact," they will CALL that person and wake them up to verify it is a valid phone number!!! They called my 84-year-old mother who is on oxygen at 2 am and said she didn't answer! Well no kidding, if you have tubes in your nose hooked up to a machine across the room, and the phone is in the kitchen, you know by the time you shuffle out there it's going to stop ringing!

REBECCA SEVILLE 
Rating:
5.0

Customer did not leave a comment.

Scott Cunningham 
Rating:
5.0

Nice unit, excellent service at location.

CLINTON LUCAS 
Rating:
5.0

Customer did not leave a comment.

HANNAH FINESTRALI 
Rating:
4.0

It was a smooth rental experience...

Debra Kulisiewicz 
Rating:
5.0

Nothing. Service is great and vehicles are clean and well maintained.

MICHAEL PORTER 
Rating:
5.0

The truck was easy to pick up and drop off. The manager was friendly and informative, and helped me follow up effectively so that I saved money and time for my rental. Thank you for the excellent service

ANNE JOHANNSON 
Rating:
2.0

Better customer service. They make promises that they will not keep. They will manipulate your schedule to satisfy their prior obligations, which were obviously botched as well. Understaffed and not very knowledgeable concerning their obligations or products.

HALEY NEIMAN 
Rating:
1.0

Actually have the uhaul that was reserved. Uhaul called and changed my location 2 days prior and then this location was out of office and not able to handle the issues that came up. Since they were not in office they could not place the keys for my uhaul which was returned the night before in the lock box. Took 45+ to get resolved on the phone with uhaul until I could leave the premises with my truck. I wanted a 15ft truck and had to take a 20ft.

Robert Eyring 
Rating:
5.0

Customer did not leave a comment.

Bradley Derrick 
Rating:
5.0

Customer did not leave a comment.

Dawn Wooden 
Rating:
5.0

Customer did not leave a comment.

CHARLES HERMAN 
Rating:
5.0

Customer did not leave a comment.

Eric Masing 
Rating:
5.0

Quick service good price!

CHARLES FULLER 
Rating:
5.0

The air conditioning did not work

Robert Koehler 
Rating:
5.0

Customer did not leave a comment.

SAMUELSAUL ROBBINS 
Rating:
1.0

Don’t tell people they won’t get charged anymore and then charge them more. I was also told if I picked up from a different spot it would be $80 cheaper and I was not price matched or helped at all. Worst service I’ve ever encountered. Man called me from drop off place and was extremely rude and short and cost me more money.

ETHAN SCHAMMEL 
Rating:
5.0

Very helpful and accommodating.

JOY KEIL 
Rating:
5.0

Customer did not leave a comment.

REBECCA MULHERIN 
Rating:
5.0

They went above and beyond the call to assist me in having the correct size truck! I also was unable to complete the online return which they completed for me. Thanks!!

Valerie Strange 
Rating:
5.0

Customer did not leave a comment.

BRADFORD BLANKENSHIP 
Rating:
5.0

Customer did not leave a comment.

Nadine Mohney 
Rating:
1.0

Double billed me

MICHELLEE KLUGH 
Rating:
5.0

Customer did not leave a comment.

CHERYL LINDSAY 
Rating:
4.0

I honestly can't read the receipt in my email

RACHEL EYSTER 
Rating:
5.0

Stay the same. Jere is a great guy to work with and very knowledgeable.

RONALD SCHLUNDT 
Rating:
5.0

Customer did not leave a comment.

GREG STRINE 
Rating:
5.0

Customer did not leave a comment.

JEFFREY MILLS 
Rating:
5.0

Very smooth rental transaction. Truck was easy to operate and in excellent condition.

William Duty 
Rating:
5.0

Customer did not leave a comment.

Gerald Blackwell 
Rating:
5.0

Customer did not leave a comment.

Mark Coburn 
No reviews have been submitted for this location.

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