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James C
Customer Reviews for Shouse Surplus 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service from Nehemiah and the young lady who helped me at the service desk. They were quick and efficient and had me out the door in less that 15 minutes.
Lakisha HVery personable and helpful.
Hans RThese guys can get it done! Best dealer in Winston Salem. Amazing customer service. Keep up the great work guys!
jaime fThey had an exelent service
agnes dCustomer service was excellent!!!!
Leander KStaff was friendly and answered all questions I had. I definitely recommend renting any uhual equipment at this location.
Marissa Kservice is nice
BATZORIG Pservice exlent thank you
BATZORIG PExcellent customer service
ROGER SBoth persons that I dealt with while renting and returning were very polite and helpful! I have rented from there multiple times and always had professional and courteous service!
Michael JEVERYTHING WAS THE BEST
JIM GEVERYTHING WAS THE BEST . I WILL BE BACK IN ABOUT A WEEK. THANK U.
JIM GVery knowledgeable and friendly staff.
Tex LN/A
Keishonta MDrop off could not have been more friendly or efficient.
RICHARD MExcellent service! Highly recommend!
Anthony ROn a one way rental I was directed to drop off the trailer at a location on the opposite side of town and after driving across town they wouldn't except the return so I spent a additional hour and a half driving around town trying to drop the trailer when someone could have told me that it could be dropped at any location
Ronald BGreat service. Fast and easy
DK FThey are doing great job
Edwin GThe truck I received should NOT be rented to anyone else until it is properly serviced. It was very, very, very, loud and gave me a headache and disturbed the neighbors in both locations. It was also hard to adjust the gears.
Sabrina SNothing is needed. Everyone was police, professional and helpful.
Tiffhany BVery well, excellent experience
Ricardo VOne suggestion... vehicle should be picked up with a full tank of gas..and returned with a full tank..
danny vLower the fees and taxes
Patrick FTrailer leaked BAD, everything inside was soaked. Mattress, clothes and Christmas presents.
Tim WExcellent customer service.
David SExcellent customer service from everyone there. The guys went over some price options that showed me the most economical way to rent the truck.
Ric MThe drivers area of the truck had a foul smell. Sanitizing needed ......
EVA KEverything went well, nice people.
Pete OGet your billing right I have been charged double for the rental now I have to waste time trying to straighten out my bill
Ronald BI don't remember the lady's name but she was extremely helpful. And great customer service
shalon kNothing! Everything was great!
jean bWe moved a TV and they charged us for a dirty van, it wasn’t possible for it to be dirty.
Jordan KVery convenient for me. The associates were very helpful and friendly.
Ramsay LI was not expecting to be charged a cleaning fee of $21. I used the truck to haul two loads of topsoil, so the bed was pretty dirty. However, I spent 20-30 minutes hosing it down before I returned the truck. It was hard getting all the soil out of all the grooves in the bed liner, but I worked at it pretty diligently with a high pressure hose and broom.
George MCharged me a cleaning fee when I only left a little bit of dirt in the bed of the pickup truck
Michael HNo complaints about this site either but annoyed with the customer service process. I think you should warn customers and tell them the truth when you have inadequate inventory instead of making look pretty to keep the sale. I was told the place where I had the truck was just around the corner and not a few blocks up the road. I had to take an Uber to get the truck and then wait about 20 minutes in line, another 10-30 just to get the auto transport connected. Because they were not as close as stated, I had to come all the way across town to began my move. I had to make several stops and I accidentally scratched someone’s bumper trying to get to the pump because the gas light came one. The tank was not exactly at a quarter. These silly nuances cost me 2 hrs of my move. I could not even get my full hrs of assistance that I paid for and had to pay another 520.00 to get the rest out Thursday. It was a waste of a truck and a waste of Services that I could have just rescheduled for this Saturday. I had to unload what I was able to take by myself! The other items were too heavy for me to lift myself and they would not take the truck back with them on. This was one hell of an expense to say you are asking for my money for mileage. I had to fill up unnecessarily four times. Because of all the unanticipated delays. If anything I should’ve received a discount for the misinformation provided because that truck was not around the corner at all!!!
Shanelle RThe trailer that I got we had problems getting the lights to work at first. The staff had to work to make them come on. The wiring going to the main plug had been fixed many times and young man had another member of your staff looking at the problem and then without anyone touching anything they started working. They both told me that the whole wiring needed to be replaced but they were having trouble taking it out because of use. If I need to use your service again I will for sure come back to this location. Everyone there were supper nice and helpful.
KEITH GNothing! Staff was very courtius!! Very knowledgeable! Would definitely recommend!!!
William HEverything went great
Alfred LStaff were great and very helpful with my odd request for just renting a hand truck
tesla jN/A
David WNone.
Grover GAll of the employees that I dealt with were extremely friendly.especially the lady who handled my rental
David WBe patient with new truck share instructions
Angela MPolite staff, quick & easy process. Overall excellent service.
James YRemain just the way you are doing business now!
Walter S