Customer Reviews for Sholter & Horsman Furniture
(U-Haul Neighborhood Dealer)

308 reviews

Hwy 39 E   Estevan, SK S4A2H7

(306) 634-4240

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(306) 634-4240

Hwy 39 E
Estevan, SK S4A2H7

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

david M. 
Rating:
5.0

the person who helped me at this location was great. Hitch assembly (installed by U haul Regina) was very lower that trailer was hitting the road. The gentleman jacked the trailer full of stuff and re-arranged the assembly that lift up the trailer 2-3" up from the road. I also helped him but it was cold and he did went out of his way helping us. thanks for that

Shoaib M. 
Rating:
5.0

Customer did not leave a comment.

TINA N. 
Rating:
4.0

Customer did not leave a comment.

jim M. 
Rating:
5.0

Customer did not leave a comment.

calvin M. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
3.0

I had a reservation at a different location to pick up on a Saturday. They were not set up. So my reservation had to be switched to the other location and they were not open Saturday. I was charged for the extra day even though I had the trailer returned by Tuesday around 6pm. Uhaul decided to change my preferred drop off location without notification. And it was a crap show to say the least. A change in drop off location was notified to me and I had to call in. I was transferred 3 times before the change was able to be. Made. Grateful for that. But being over charged and no communication to itinerary changes. I am an unhappy customer. On top of that. If I didnt contact my original pick up point. I would have showed up to there location without a trailer and no way to pick one up for my trip. And would ultimately been left without a trailer. And more than likely charged.

Amanda P. 
Rating:
5.0

Great Staff when I arrived and helpful on where to park and who to contact as I drooped the trailer off a day earlier. Highly recommend.

amanda S. 
Rating:
5.0

Keep up good work

Lucjan L. 
Rating:
2.0

Customer did not leave a comment.

Shargeel A. 
Rating:
5.0

Very good service

Van N. 
Rating:
1.0

The staff were rude and incompetent, and made up excuses to charge extra and knows they will get it as they get ignorant about it

luke T. 
Rating:
5.0

Customer did not leave a comment.

Jeff R. 
Rating:
5.0

The address that was texted does not exist.

Kevin S. 
Rating:
3.0

Customer did not leave a comment.

Kerry S. 
Rating:
3.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Tomasz S. 
Rating:
2.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Reservation line sucks, they can't seem to get equipment where you booked it for

Alfred J. 
Rating:
5.0

Uhauls problems are all resulting with the reservation phone service

Al J. 
Rating:
5.0

Again, the problem isn't the pickup or drop off locations, it's the phone service not providing the equipment you reserved at or near the location you asked for

Alfred J. 
Rating:
4.0

It's not the location am upset about its the fact that a another person booked the same 20ft box truck that I had already book and it knocked me out of the system. And the location couldn't help me they said I see you have the email saying it's booked and your contract number but we can not do anything please call booking in Winnipeg Manitoba. So I called them and waiting for an agent for 30 mins they told me there sorry but there's nothing they could do for me I said the person that booked my truck for a day after me is not taking it till Saturday I had it for Friday a day rental only. After going back and fourth they finally booked my truck again for the day I was standing there waiting to pick it up for. I wouldn't probably use uhaul for along time now am not happy with them at all. One more thing the agent said if we can't find a substitute place for you to get a truck then there's nothing more we can do for you sorry.

Darrin W. 
Rating:
3.0

Email and phone contact is poor in response and user friendliness

Karen H. 
Rating:
2.0

They just didn't seem to know much. Originally had contacted weyburn who ended up booking this one for me as there's was spoken for. Their credit/debit machine wasn't working so Had to use an actual credit card not visa debit. It took them 2 days to return it as they couldn't do mileage and it was close to an hour to pick it up in store.

Kim M. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
2.0

Customer did not leave a comment.

Colton V. 
Rating:
3.0

Inform the customers that this uhaul location is closed on weekends.

Barry E. 
Rating:
3.0

Customer did not leave a comment.

CHERYL W. 
Rating:
3.0

Still have not received my $60 rental deposit back and it's been 7 MONTHS. I was first told it'd be mailed out to me, I've called multiple times to talk to someone about this and there has been NO resolution. I know $60 isn't the end of the world but I don't get why this is so hard to get back?? It's annoying and has pissed me off because you spend hours on hold and being transferred to talk to someone who ultimately doesn't even help you. At this point I feel my whole payment should be refunded with the amount of time wasted on the phone getting no where

Sam K. 
Rating:
4.0

Customer did not leave a comment.

Cheryl B. 
Rating:
3.0

Need to sweep out or remove snow before renting was hour and half later to pick up trailer because of all the snow

Jessie W. 
Rating:
4.0

Customer did not leave a comment.

JEREMY B. 
Rating:
5.0

Connie was awesome to deal with. This is my second rental from this location and she has always been super to deal with! Thanks uhaul and thanks Connie even more!

travis T. 
Rating:
1.0

Do not accept cash or debit.....stuck in the 80s

Camille S. 
Rating:
4.0

I wasn't able to pay for the insurance online, but they were helpful to set that up for me at this location.

Steven S. 
Rating:
1.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Derek S. 
Rating:
4.0

Safety chains are away to long requiring wrapping them up to keep them from dragging

Aaron L. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

LUCJAN L. 
Rating:
3.0

Customer did not leave a comment.

Kevin B. 
Rating:
4.0

Customer did not leave a comment.

Ted G. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
1.0

Made a reservation for a rental 10 days in advance, was told that I would be contacted for confirmation on my reservation; was never contacted. Checked my reservation to find out that they were only able to provide a smaller vehicle. Spent 3 hours on the phone trying to correct the mess. Received a response of this happens all the time. Solutions suggested that it was my problem and I should rebook or look elsewhere. Added a ton of stress to the moving process that I did not need. Essentially if I had never got a gut feeling to check on my reservation, I would have been in a real disaster the following day which was moving day.

JEFF K. 
Rating:
3.0

Truck was not clean, and not ready at my arrival. Cracks in windshield and damage on rear door not noted. Fluid levels were good, the truck was is good working order and performed well.

WILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

Nalin F. 
Rating:
1.0

Person at front desk was very dismissive and said the location was closed and that the u haul side of the business was a cash only facility

Travis S. 
Rating:
5.0

Customer did not leave a comment.

Robin H. 
Rating:
4.0

Customer did not leave a comment.

Brad J. 
Rating:
5.0

Thank you!

vicki D. 
Rating:
4.0

Customer did not leave a comment.

LUKE M. 
Rating:
5.0

It was amazing experience!

herald S. 
Rating:
5.0

Customer did not leave a comment.

Tracy N. 
Rating:
5.0

Customer did not leave a comment.

JAMIE F. 
Rating:
5.0

Customer did not leave a comment.

MRUGESH S. 
Rating:
5.0

Customer did not leave a comment.

Raylene L. 
Rating:
1.0

I was informed 3 hrs prior to pick up that my 20 feet truck is not available despite getting a call a day before of its availability. There was 20 feet truck available but was given to another customer even though I booked a month ago. When i objected manager of that location mentioned that it's first come first serve and he further mentions that another customer are driving from Brandon to estevan to get equipment. This does not seems like valid reason. I got a call from Winnipeg office a day before that they will have my equipment ready. The manager at estevan location was very unprofessional and his reasoning was unbelievable.

RAJAT A. 
Rating:
5.0

Everything went very smooth and the staff were friendly, helpful and service oriented. Overall great experience

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

kim P. 
Rating:
5.0

all good

Jasbir R. 
Rating:
3.0

Take better care of your equipment. I doubt I would rent another U-Haul.

Neil A. 
Rating:
3.0

The equipment was not in good shape and I had to drive 1000Kms It was the tow dolly that was in bad shape

Mandy M. 
Rating:
5.0

Perfect

Jeremey K. 
Rating:
3.0

Debit terminal was advertised on door as not working.

Clinton H. 
Rating:
3.0

Customer did not leave a comment.

RYAN F. 
Rating:
3.0

Booked a 12 ft. But when arriving was told they were none available . Had to settle for a 5x8 . Very inconvenient .

Harold R. 
Rating:
3.0

Customer did not leave a comment.

Sydney V. 
Rating:
4.0

Didn't get the size trailer I pre ordered. This was a disappointment. Now I will have to go back for another load.

Rick M. 
Rating:
4.0

Customer did not leave a comment.

KAREN H. 
Rating:
3.0

Customer did not leave a comment.

Matti K. 
Rating:
3.0

Customer did not leave a comment.

Trena B. 
Rating:
3.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

Lucjan L. 
Rating:
5.0

Customer did not leave a comment.

CERELINO D. 
Rating:
5.0

I found the drop off process via my cell phone to be amazing. It was easy to follow, added all my necessary pictures and dropped off the key. It was a seamless process.

Lisa W. 
Rating:
3.0

Customer did not leave a comment.

Annette H. 
Rating:
1.0

It took over an hour to get my 4x8 trailer that I pre booked, prepaid with visa and checked in with the mobile check in. After we unloaded my daughters stuff we started noticing small grease marks on a lot of her stuff.

B B. 
Rating:
2.0

Have the truck there when promised. Have the truck maintained (was provided way low on oil and antifreeze). Suggest that trucks going on 2,500 mile trips have cruise control.

Curtis W. 
Rating:
1.0

We waited for an hour and a half. Our truck wasn't clean or ready. Apparently had drug paraphernalia in it. So they gave us another truck. I replaced the gas, the driver was someone other than myself and took off with the truck before I could even use it. Used it, I'm assuming for whatever he needed, returned it late, etc. I absolutely am not paying the extra charges!Due to you guys not having it ready for 9am, i was too late to use it for what I needed. We never left the lot until 2 hours later after arriving!

Ciera C. 
Rating:
3.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

Nothing

Kim N. 
Rating:
5.0

Customer did not leave a comment.

Curtis D. 
Rating:
4.0

Customer did not leave a comment.

Joanne H. 
Rating:
5.0

Customer did not leave a comment.

Boye A. 
Rating:
3.0

More disinfection and wash truck inside and out.

Scott S. 
Rating:
3.0

Make sure that the online booking system works. Had to drive all the way to Humbolt from Saskatoon in a snow storm because the system messed up my order that I placed in Saskatoon. Been waiting for a month on my deposit, still no deposit after two calls already.

Stephan E. 
Rating:
3.0

Trailer right signal would not always work. The truck Tires were terrible on any kind of snow and ice I don't understand why in winter on a rear wheel drive unit it wouldn't have more safer tires suited for winter

Andrew D. 
Rating:
1.0

The staff at Sholter & Horsman Furniture where not very accommodating. When I came to pick up the trailer one offered to assist me with moving the trailer as I had to do so by hand since the trailer I reserved was parked in a huge muddy puddle directly behind another trailer. I came to pick up the trailer at the reserved time, yet the trailer was not readily available. Also since no one was able to assist me, I was unable to test the lighting system on the trailer; I later discovered that the passenger signal light did not work.

Lance P. 
Rating:
3.0

Customer did not leave a comment.

Judith S. 
Rating:
1.0

Everything.

Chris J. 
Rating:
3.0

Storage lot was muddy as the units were not stored on pavement.

William S. 
Rating:
3.0

Customer did not leave a comment.

Leonard F. 
Rating:
5.0

Customer did not leave a comment.

Wade M. 
Rating:
5.0

Need proper attention for equipment. Pls pay me back for one day .

Eslimansh M. 
Rating:
4.0

Customer did not leave a comment.

Andrew M. 
Rating:
2.0

Extreme difficulty processing drop off of van. Again computer program not user friendly. They were aware of a scheduled drop off, but missed my correct name and began trying to put my info on someone elses booking. Once realized mistake could not find my booking in computer so had to phone supervisor for help. When booking put into computer pickup location this lication was put in as drop off and when we had to have it in by. Seems we were not in the system at all. Took well over 30 min. to process dropoff. Finally after second phone call with someone at uhaul help line they were able to print off final paperwork and we were on our way.

Ron S. 
Rating:
3.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

Customer did not leave a comment.

Rachel R. 
Rating:
5.0

I rented the equipment from Regina city, and was supposed to pick it from Regina. But the U-Haul office called me and told me that I have to pick it from Estivan, which is more than 200 kms far from Regina. I believe that the customer must get some discount for this, specially when you ask him to drive 200 kms in the last day before picking the equipment.

raed A. 
Rating:
4.0

Customer did not leave a comment.

cynthia P. 
No reviews have been submitted for this location.

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