Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lady told me it was ok to leave it here then called the other location I got it from to charge me more for the rental
Frederick Lunsford
Rating:
5.0
Customer did not leave a comment.
Theresa Rios
Rating:
4.0
Customer did not leave a comment.
Kim Currin
Rating:
5.0
The rental was good, great customer service!
Mable Clayton
Rating:
5.0
Excellent customer service. Very attentive
Edith Owens
Rating:
5.0
Customer did not leave a comment.
Deborah Humphries
Rating:
5.0
Shelby is awesome!
Andrew Short
Rating:
5.0
Great customer service and very helpful
Latoya Lunsford
Rating:
5.0
Customer did not leave a comment.
Oveida Lunsford
Rating:
4.0
Customer did not leave a comment.
John Kucienski
Rating:
3.0
The person who was there wasn't the regular employee and did the best she could to check me out and undo the trailer.
Joanne Zitko
Rating:
5.0
Customer did not leave a comment.
Jaquan Farrar
Rating:
5.0
Customer did not leave a comment.
Ricky Sampson
Rating:
5.0
Open everything with professional.
Maurice Greene
Rating:
2.0
It’s been over a week and I have not received my deposit or refund of miles paid upfront. The only thing the woman can say is call customer service. She seems to know nothing and anytime I’ve called she always says she’s not there. She’s in a truck and will call me back. I still have no call back and it’s been over a week
Jerrith Tate
Rating:
5.0
Customer did not leave a comment.
Jesse Wolf
Rating:
5.0
Customer did not leave a comment.
michelle day
Rating:
5.0
Customer did not leave a comment.
Phillip Day
Rating:
5.0
Customer did not leave a comment.
Walter Yow
Rating:
5.0
Customer did not leave a comment.
Walter Yow
Rating:
5.0
Customer did not leave a comment.
Stevenson Hooper
Rating:
5.0
Customer did not leave a comment.
George Lunsford
Rating:
5.0
Customer did not leave a comment.
Marlisa Shaw
Rating:
3.0
Customer did not leave a comment.
Tiara Chicas-portillo
Rating:
5.0
Customer did not leave a comment.
jerry cates
Rating:
5.0
This rental experience was EXCELLENT!!!
Matthew Champeau
Rating:
5.0
Customer did not leave a comment.
Jeffrey Beaver
Rating:
5.0
Customer service was great!
Darkari Bryant
Rating:
5.0
Customer did not leave a comment.
Jennifer Cunningham
Rating:
3.0
Customer did not leave a comment.
CHARLES PIECHOWICZ
Rating:
5.0
Nothing
Jamam Rogers
Rating:
5.0
Renting was easy as 123, in and out in less than thirty minutes. Keeping an extra day , with one call and Fast and friendly.
Deborah Sims
Rating:
5.0
Amazing service
Kyle Rivera
Rating:
5.0
Customer did not leave a comment.
Zachary Gammon
Rating:
5.0
Customer did not leave a comment.
Christian A Roth
Rating:
5.0
Customer did not leave a comment.
JULIA CLAY-CARR
Rating:
5.0
Shelby is the best. Give her a raise.
Vickie Winters
Rating:
5.0
easy
Thomas McKinnon
Rating:
3.0
Customer did not leave a comment.
Adrian Wells
Rating:
5.0
Customer did not leave a comment.
Traci-ann Henman
Rating:
5.0
Customer did not leave a comment.
Edward Cottrell
Rating:
4.0
Customer did not leave a comment.
Eric Downy
Rating:
5.0
Customer did not leave a comment.
Jonathan Smith
Rating:
2.0
Very disappointed in shed123 location in roxboro NC, the gentleman was rude when I asked questions in regards to dropping off the U-Haul. He said ask U-Haul I can't help you.
Marcus Godwin
Rating:
5.0
Customer did not leave a comment.
BRIAN CASH
Rating:
5.0
Customer did not leave a comment.
Graham Day
Rating:
5.0
Customer did not leave a comment.
Kimberly Scarboro
Rating:
5.0
Customer did not leave a comment.
Franklin Torain
Rating:
5.0
N/A
Beverly McPeek
Rating:
5.0
Customer did not leave a comment.
Brenda Ballou
Rating:
5.0
Shelby was very friendly and able to answer all my questions thoroughly.
LAURENJO O'HERN
Rating:
5.0
Customer did not leave a comment.
Zachary Gammon
Rating:
5.0
Please read the service insurance agreement well and do always buy full coverage
Gloria Clemens
Rating:
5.0
The lady at the location was very nice.
rick patrick
Rating:
5.0
Had no problem was well taken care of Thank you
Gary Powell
Rating:
5.0
Stay just the way you are, AMAZING!
Hamilton Marrow
Rating:
4.0
Make it easier to park. The truck was backed in to a tight parking spot when I I picked it up, so that’s how I left it
Ethan Gilkey
Rating:
4.0
Customer did not leave a comment.
Rocky Fox
Rating:
5.0
Customer did not leave a comment.
Kenny Vaughan
Rating:
4.0
Customer did not leave a comment.
MICHAEL MONAHAN
Rating:
4.0
Equipment was not working and lacked operable turn signal lights. Had to return and still got charged $44 which I am trying to dispute but Uhaul refuses to respond.
Michael Boucher
Rating:
4.0
Customer did not leave a comment.
Bruce Solomon
Rating:
5.0
Great experience!!
Rcs School
Rating:
5.0
Customer did not leave a comment.
Shanell Epps
Rating:
5.0
Customer did not leave a comment.
Franklin Torain
Rating:
5.0
When I dropped off the truck I called the number listed in the window. The woman who answered gave excellent instructions for dropping off the keys. It was an easy and smooth process.
Ephraim Mosley
Rating:
5.0
Customer did not leave a comment.
Franklin Torain
Rating:
2.0
Customer did not leave a comment.
Mike Blickenstaff
Rating:
5.0
Everything was great and transaction was flawless.
BRIAN CASH
Rating:
5.0
Customer did not leave a comment.
Michael Boucher
Rating:
5.0
Customer did not leave a comment.
Ismael Reyesmora
Rating:
5.0
Shelby was very nice and helpful.
MIke Clay
Rating:
5.0
The young lady was friendly supporative, and very knowledgeable.
Connie Armstrong
Rating:
5.0
Customer did not leave a comment.
hunter cross
Rating:
5.0
Let you return the u-haul to a different location if possible.
Regia Hylton
Rating:
5.0
Customer did not leave a comment.
Donald Herber
Rating:
5.0
Customer did not leave a comment.
David Leckrone
Rating:
5.0
Customer did not leave a comment.
John Lancaster
Rating:
4.0
The employee was pleasant and efficient with the check in.
Mark Ricketts
Rating:
4.0
Customer did not leave a comment.
Don PACK
Rating:
3.0
Customer did not leave a comment.
Mike Blickenstaff
Rating:
1.0
Again nobody was there for me to drop off. Have someone at the pick up location and drop off.
Chris Cannizzaro
Rating:
5.0
Customer did not leave a comment.
Steve Crowfoot
Rating:
4.0
Customer did not leave a comment.
John Jull
Rating:
5.0
Customer did not leave a comment.
Franklin Torain
Rating:
5.0
Customer did not leave a comment.
SCOTTIVAN HENDRICKS
Rating:
5.0
The lady running the office was very nice. And the rental agreement was handled very quickly and efficiently.
Harold Batton
Rating:
5.0
Customer did not leave a comment.
James Thomas
Rating:
5.0
the on line program is really bad and every time i called the 800 number they messed it up. They gave me a truck over an hour from where i wanted to pick it up adding 2 hours more drive time for me and letting me know less than 24 hours from when i was going to pick it up So i picked it up local and drove it empty 5 hours and then back full. You need to find a better way to make trucks accessible and easier to pick up where you want to. Everyone seemed like it wasn't a big deal for me to have to drive an extra 100 miles and 2 hours time. Maybe they should have gone and gotten it and brought it to where i wanted to pick it up since they didn't see problem with it. The local person, Shelby, was awesome and was able to fix all the problems others created.
kay farrell
Rating:
5.0
Customer did not leave a comment.
ROLAND JAMES
Rating:
5.0
Customer did not leave a comment.
Jacob Hunt
Rating:
5.0
Customer did not leave a comment.
Franklin Torain
Rating:
5.0
Shelby is wonderful to work with. She made everything go so smoothly. She did everything she said she would do and was a pleasure to deal with. She was "EXCELLENT".
Ronnie Garrett
Rating:
3.0
My issue is with the company not any location. My reservation did not mean anything. I was given the wrong truck, at the wrong location, with the wrong equipment. This made moving much more stressful. I will use Budget from now on.