This site was amazing !!! The lady was very kind as well as Mr Tingwald !!! I feel that I made great choices as far as where I picked up and dropped off.
noemi c
Customer Reviews for Shantinique Records Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The agent was very efficient and exceeded my expectations. The severe weather threw things off. But they handled my concerns with care.
Delores COnes that assisted me w/rental were friendly, polite and helpful.
jackie gGreat customer service‼️
DESHAUNDA SNothing
jarrell yNothing keep up the good work 💯
terry dLoud muffler
Gregory MI appreciate the customer service, very patient
jonathan tI believe the Shantinique Records owner's, are dedicated to excellence, at customer service !
KEVIN FPlease let people know that the mileage rates go up on the weekends.
Jessica MThey tried to scam me with the mileage I drove they tried to say I drove 168 miles when I drove only about 20 miles total I only went downtown and to my home. I was accused of driving to Toledo. I will be filing a fraud complaint with the state of Michigan Dana Nessel will handle. He is too old to comprehend your IPhone tracks your every move. So don’t ever rent anything from this place.
Kimberly CYour online checkin experience needs work. You should pre-validate a person for pickup when they reserve instead of dropping the surprise on them while they’re standing in the cold and snow and then have them stand there for 10 minutes waiting for approval.
Joshua LThey are very nice and kind and sweet people
glen sThey did not know answers to my questions that involved the uhaul truck & the process. Uhual could be in better shape
Daysha DNothing. Service was good
Lorenza BThe UHaul online instructions for picking up the truck when the location was closed did not agree with where the ignition key was actually located. I had to reschedule the pickup for when the location was open and the owners were very helpful. Also it would be helpful to put an ice/snow scrapper in the truck in the winter.
GARY RNo
Wanda Ctruck was 2 gallons low on coolant truck didn’t drive well. The average rating is because like 95% of uhaul locations in southeast michigan the equipment is in fair to poor condition the employees don’t care, nobody has any clue what’s going on and that’s someone else’s job is the answer you get.
JEREMY R- I paid for 24 moving blankets but there was only one bag of 6 blankets in the truck, I saw the bag so I thought they're all in there and didn't dispute that during pick-up - I couldn't pick up the truck through the website and had to call customer service and install the app - drop off instructions were confusing, I was expecting to take pictures of the dash, but it just told me to drop off the key, I called customer service and was told that there was an error in the website and that's why I got those instructions. I think the instructions could be more clear about why I'm not asked to take pictures
Armin BNothing.
wayne CThe truck did not have rear lights for night driving and the breaks were terrible. Truck should have not been on the road.
Charletta RThey we’re very helpful and everything was great
Arland PThe truck wasn’t inspected before I received it, so I was blamed for graffiti that wasn’t done when I received the truck. Thank God I had purchased insurance
karen hVery friendly and helpful. Great location and easy to work with.
Timothy BThe truck needs work
glenda kDon't overcharge for gas and open earlier.
Lawnda BExcellent customer service. I really needed a truck for an emergency situation and they were wonderful.
diamond aThe location is in a bad area and customer service is Terrible!!
Teonna SVery nice and always looking to help other.
CHANTA RMake sure it has gas ,Had to put gas in which was 60$ and I bought it back with more gas.
Francetta JGreat friendly and efficient customer service best experience Renton a uhaul will definitely use service in the future and recommend to others.
Charles LEverytime I rent from Shantinique's on Harper & McClellan I'm always being charged extra for something, when I know good & well the Uhaul rental is always clean & well maintained. I put the gas back where it's supposed to be at & don't go over my mileage. If I go through a regular Uhaul store I'm never over charged. When I use these off brand stores I get charged extra. This time around I'm not even being told why I'm getting charged extra, as I requested to be updated when I checked the rental in after hours. I never received an email or telephone call from them afterwards. When I got there to get my rental it wasn't even ready. They had to re-enter my info in the computer THREE TIMES to make my rental ready, & I'd already gone online the night before to reserve my rental. And they want to charge me extra?? No thank you. Not very professional at all.
jamie aThe owner is very rude
Markeith HThe service was horrible. I reserved the vehicle in advance. Uploaded all the necessary documents. Conformation number received process completed. Go to pickup the vehicle and was told I had to complete the entire process again for their records. The lady that waited on me says it won't accept my information. She repeated the entire process again. I told her I did all this online she said she could see that????????. So now the husband comes and erases everything and says we'll start over (3rd time). Then he says the system is down so he can't process my credit card. I did all this online why why why. The purpose of me doing all this online was so I would not have to spend this wasted hour doing this at the location 😒 SMH.
Rachel PThe people who run this operation take great pride in their business. They provide excellent service.
Jeff CThe owner locked my car inside their gates. So I was unable to drive home which was an hour away. This is unacceptable I didn't even get a courtesy call before closing! They are also closed on Sundays! This is not ok.
Richard FAn employee was using my credit card info for Lyfts and doordashes smh! Had to cancel it out and get a new card which was such a big inconvenience.
Laverne BThe first location, on Baltimore Street where I had reserved a truck, did not have a truck available but no one bothered to call me beforehand. I was re-routed to another location on Harper Avenue. This took additional gas and time and money.
Gregory HGood service
Suhel AI thought the personnel were delightful and helpful.
Judith HAwesome customer service!
DAVID A