Customer Reviews for Self Storage One Middle River
(U-Haul Neighborhood Dealer)

Rating:

5.0

The 2 women who were there that day were Fantastic! Great experience, easy.

Rating:

4.0

Steering wheel auto locks every single time no matter what ! And super difficult you unlock it! Very very very frustrating not sure if the last user messed something up and the vehicle was not properly inspected before loaning out but that was very annoying. Turn truck off for any reason. It’ll lock the steering wheel. Back of the truck was not clean, didn’t care to much but I thought the trucks are checked and clean before next pick up not a big issues but just wondering. Location was great. Pick up via app was pretty easy and cool. Just the truck was giving issues is the only thing I didn’t like. 3 stars.

Rating:

2.0

There were a couple of problems with my U-Haul experience the first problem when we got in the U-Haul it was a very strong sent if cigarettes that caused my husbands health problems to flare up, the second was that we made an order for the moving blankets and everything was fine but when we got the truck they were missing and when we called customer service they argued with us saying that they gave us an update, but there was not any communication about not having moving blankets so that was another inconvenience for us. The truck when we went to start it the first time it didn’t start for 20 minutes and we were doing the same repeated actions for us to start the machine. And even after we got it started the truck took a while to turn on.Lastly when it came to asking a question at the office the hours were in inaccurate and even when we came back to drop off the truck to the office was still closed with no one in

Rating:

1.0

When I got to the location the windows were down on the uhaul, my pickup was scheduled for 6am but I was never sent a code to pick up three keys on my contactless pickup, I had to wait until am employee living on the premises was out walking her dogs at 8am walked over and told me the code. I'm dealing with a house fire and struggled packing and salvaging what I could for myself, 4 children and husband out of an entire duplex and because I ran a little longer on time then what I anticipated, and was completely worn out and exhausted from moving an entire house the day prior and didn't heat the call when they called, I got sent a message telling me they were going to put out an alert on the truck as though I was trying to steal it. It was only at a half of a task of gas when I picked it up, however I was charged for a full tank refill at drop off. I just feel this place is very unorganized, not only was i 2 hours behind due to employee error, I was treated like a car thief instead of a person going through a very tough time.

Rating:

5.0

Candice is an excellent representation of the U-haul Team. She is smart and gives out all the important information you will need to move with U-haul. I called her office to inquire/gather information; but she was so personable and made me feel ease..I decided to buy with her. Excellent customer service is a must and she has it.!

Rating:

4.0

Easier check in.

Rating:

5.0

The two ladies who work at this U-Haul are excellent. Both were so friendly and helpful, the process was so easy-- best U-Haul experience thus far!

Rating:

5.0

I didn't realize she doesn't normally accept trucks. But she was kind in taking this one, Much appreciated

Rating:

5.0

The manager of assisting me with absolutely outstanding.

Rating:

5.0

Thanks for your service, great service so far.

Rating:

4.0

My only discrepancy is that, the van smell was musty and some lysol spray would help. I had to open up the windows to let inside air out.

Rating:

5.0

All representatives were excellent!

Rating:

5.0

Professional

Rating:

5.0

Just keep doing what you're doing and keep wonderful employees like Ms Candace who know their job and helped me get through the process with no problem .because I didn't know what I was doing .thank you again. )

Rating:

1.0

when i went to sign it the website crashed numerous times, eventually it charged me and didn’t even give me the code to get the key. had to wait 15 min on the phone for someone to give me the code. fucking horrible experience fix your bullshit website

Rating:

4.0

Truck windshield was filthy and trash from last customer was still in truck. Truck didn't like mountain roads had no gumption for the inclines. Young lady in the office was very nice and helpful. Just cleanliness of vehicle I have issue with.

Rating:

5.0

I stopped by on a Saturday to see if they had a van in stock and I'm lucky enough they did the staff was friendly and excellent service I definitely be going back at this place

Rating:

5.0

Didnt have any problem with the self pick up.. the truck was there and ready..just log in to your uhaul account and follow the directions and your own your way and do the same when you return the rental..awesome

Rating:

5.0

Ms. Candice was very helpful with any questions or concerns I had. I was happy with the customer service and I will return to this location if I need a truck to move in the future.

Rating:

5.0

Good idea to inform customers that the tolls required do not take cash hence do your vehicles have EZ Pass setups or how are the tolls paid? I went into Delaware and was confused....

Rating:

5.0

This location customer service was excellent. Candace was very professional, friendly, and helpful. She answered all of our questions and the check in and out process didn't take long.

Rating:

3.0

Fees are too darn much out rageous

Rating:

1.0

I filled up the gas to what was expected and was still charged 4 gallons!!!!

Rating:

5.0

very convenience

Rating:

4.0

Above exceptional service from initiation to finalization of transaction Brian the initial contact made my concerns at ease. 10/10. Feel free to contact me if you want additional information. .

Rating:

5.0

Very helpful staff. Spotless location.

Rating:

5.0

Although the truck was clean it really sounded as if it was falling apart. Very very loud.

Rating:

5.0

My pickup was amazing and the team members were very helpful. I will absolutely recommend this location. I had a wonderful experience.

Rating:

5.0

I wish all locations could have a Candice in there office. She always helps me out with reservations, if equipment is unavailable she’ll call and let me know they don’t have it available. She’s such a wonderful and pleasant individual who takes initiative for her customers. Thank you!

Rating:

5.0

I am very pleased with the service, the cleanliness and the ease of renting both the U-Haul and the storage unit. I must commend Candice who took care of my entire service needs with this U-Haul. She is an impeccable employee and a rare find in the service field these days. Candice treated me with concern, respect and was the utmost professional. This is reflected and compared with other facilities I have used in the past as being the best. Candice is an integral part of your corporation. Thank you.

Rating:

5.0

Nothing this location always has what I need available!

Rating:

5.0

that cash would be accepted

Rating:

5.0

Coustomer Service was excellent, very helpful and went out of there way to make everything easy and fast .

Rating:

5.0

Representative at desk was extremely polite and helpful

Rating:

5.0

The staff were very friendly and kind.

Rating:

5.0

My only recommendation is directed towards uhaul general reservations, this comment is not directed towards the service rep at middle river uhaul location. Calling to schedule a reservation, reservation I discovered are not guaranteed, as I found out when I went to pick up the 15’ truck I had reserved! My reserved truck was NOT there and ready, HUGE inconvenience. My reservation apparently was scheduled behind a drop off return...hence the no guarantee...which my phone scheduler failed to mention. Put me in quite a bind as I had very small window of time to work with. It would be better customer service to only reserve vehicle that are physically there and ready to go!!!!

Rating:

5.0

Not a thing. Smooth and easy, thank you

Rating:

3.0

I had to park in the handicap spot because another person dropping off their truck took up two spaces. And the spaces were barely big enough for your Van's. Do not recomend this spot for anything bigger than a 12ft truck

Rating:

5.0

The staff was amazing and very helpful. Great customer service is what bring people back a d make great recommendations. thank you

Rating:

5.0

Had an amazing experience at this location they accommodated all my needs. The staff were very friendly and answered any questions I had! After driving 18hrs with no breaks it was nice to have everything taken care of with no hassel or stress.

Rating:

3.0

I did not receive the dolly I requested. I wrote a comment about it and was still charged. I would like a refund please. The truck it self was sub par, old and outdated, although clean. The mirrors had to be adjusted manually and did not properly adjust to my liking. I had a blind spit on my right side that could have been prevented if the mirrors worked right.

Rating:

5.0

Check in and out was a breeze thanks to the courteous ladies in the front office .

Rating:

5.0

I called before placing my online reservation and talked to Candice. She was very knowledgeable and thoroughly answered all of my questions. She was also working when I picked up at uhaul. Very friendly, great customer service.

Rating:

3.0

The on-line pick-up was very challenging. We had to get help from the corporate office. The representative was very competent, and walked us through the process on a step-by-step basis. I wonder if you can create a “test” pick-up the first time renters could review in advance so they know what to expect when they do the actual pick-up. When we returned the rental, the clerk was very pleasant, competent, and helpful.

Rating:

5.0

I am very sorry to have to say this I have reserved a U-Haul from this location a few times and never had any issues always go of the gas tank but this one particular time I return the U-Haul on a full take as well and they charged me $7 and some change for gas when I asked the lady that logged the U-Haul began to take a picture and let me see what the gas tank was on because she notified me the U-Haul was still there that I returned she told me she couldn't do so and when I wanted to come back up to see it she told me by the time I get there she will be off and she would not be there on the weekend as well. I was very dissatisfied because you had to eat that bill because it's your word against theirs and when it's me and possible for you to come and verify it's nothing you can do.

Rating:

5.0

There was no problems. Staff is very courteous and accommodating .

Rating:

5.0

the customer service was friendly. Need more dedicated people in the workplace. Treat your employees good.

Rating:

5.0

Online ordering and pick was efficient, staff friendly and knowledgeable, a real pleasure to do business with.

Rating:

4.0

They don’t have all the moving equipment you advertise on your website.

Rating:

5.0

Stay the way you are

Rating:

5.0

don't change any thing couldn't get any better

Rating:

5.0

I had excellent service tiday 9/23/19 at 9am at the middle River road location and on Sunday from the 800 number. Sorry I didn't get lady's name at the store.

Rating:

4.0

Very helpful

Rating:

3.0

Customer service needs improvement. Don't tell the customer they HAVE to bring it back to the same location etc

Rating:

5.0

The excellent customer service the ladies had was a 5star I will go back anytime