Customer Reviews for Self Serve Lumber Co
(U-Haul Neighborhood Dealer)

198 reviews

2500 N US 127   Saint Johns, MI 48879

(989) 227-1834

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9:30 am–4 pm
  • Sun: 10 am–3 pm

Services at this Location:

Contact Us

(989) 227-1834

2500 N US 127
Saint Johns, MI 48879

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9:30 am–4 pm
  • Sun: 10 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very helpful staff at this location.

Mark Horak 
Rating:
1.0

Customer did not leave a comment.

Brooke Briggs 
Rating:
5.0

Quick and easy. Great job

Karl Hanover 
Rating:
5.0

Customer did not leave a comment.

Carmen Keener 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Doyle 
Rating:
5.0

U-Haul experience was excellent. I ran into unexpected issues with needing a truck last minute and U-Haul was able to set me up with a truck that was close and fast. Truck ran great! The only thing I suggested was new wipers for it.

Brooke Allen 
Rating:
3.0

Process was not as easy as normal location I use. I had to do part of the pick up process instead of them doing it. Normally do not have to do that. Gentleman complained about my setup he said never had to do that way. Almost felt like I was bothering him.

Emil Wedertz 
Rating:
5.0

Customer did not leave a comment.

Christopher Brown 
Rating:
5.0

Our service was great and the u-haul was in great condition!

Mark Palmer 
Rating:
5.0

Knowledge sand fast. Just the way it should be.

Karl Hanover 
Rating:
5.0

. Employee very helpful and courteous. Recommend this as drop off site.

DAVID SINCLAIR 
Rating:
5.0

Customer did not leave a comment.

J. Elliott 
Rating:
5.0

Customer did not leave a comment.

PETER KOSSARAS 
Rating:
5.0

Customer did not leave a comment.

Raymond Lober 
Rating:
5.0

It’s close to home. Easy for me

Richard Blink 
Rating:
5.0

Electronic check in and pick up was not easy. The key box was too high for me at 5’4” - I couldn’t even see the code wheel without standing on my tiptoes and barely then. And the box was hard to open and then the key chain was stuck inside the box. I went inside to get help but they said since I chose online checkin they couldn’t help me.

Samantha Pearl 
Rating:
5.0

Very attentive fellas that jumped at the chance to offer great service

Jacob Robinson 
Rating:
5.0

Customer did not leave a comment.

Craig COFFEY 
Rating:
5.0

Quick and easy pick up and return

Robert McGeorge 
Rating:
1.0

Assistant Manger when we checked it out was amazing. Older man when we went to check in Uhaul was rude, condescending, impatient and frankly terrible. Would not help assist and blame us the customer when we asked questions. I do not recommend this location for any customer service interaction-just pick up via phone.

Kimberly Scott 
Rating:
5.0

Customer did not leave a comment.

Karen Horne 
Rating:
5.0

Govern the truck speed at 5 over the highway speeds so you can pass a slower vehicle without impeding traffic for 2 miles.

Arthur Martin 
Rating:
5.0

East self serve drop off.

Stacey Coleman 
Rating:
5.0

Customer did not leave a comment.

Ann McNeil 
Rating:
5.0

Customer did not leave a comment.

Karen Horne 
Rating:
5.0

Customer did not leave a comment.

Jim Voisinet 
Rating:
1.0

Trailer was bent couldn't even use it

Tyler Wetmore 
Rating:
5.0

Customer did not leave a comment.

Thomas Trombley 
Rating:
5.0

Service was quick, concise, helpful and friendly. Self Service Lumber Co. was very accommodating. I can think of nothing for them to improve upon.

John Garrett 
Rating:
4.0

Customer did not leave a comment.

Nancy Fogarty 
Rating:
5.0

Customer did not leave a comment.

Terry Wiegman 
Rating:
5.0

Charlie is great at customer service.

David Batz 
Rating:
5.0

Great location with great people for the check in/out process

Dustin Daman 
Rating:
1.0

John Stine owes me a couple hundred dollars for a 4x8 trailer to go to Naples , Florida and I paid 561.00 and then had a medical emergency and stayed in Michigan. I turned it into self serve lumber in Saint Johns , Michigan and John Stine tried to charge me another 400 and change. Then told me he would call me the next day and never did. The moron at Self serve lumber accused me of driving to Florida and back in the time I had the trailer saying that trusting the customer is BAD business. Of course that could have straight from John Stines mouth since the manager at Self serve lumber isn’t that smart !!

Jeffrey J Kramer 
Rating:
5.0

Initially we rented a 26 foot truck from another location. However, in spite of great customer service over the phone, we were never able to get the app to work. My overall experience with the app was extremely negative... both to get the vehicle and to return the truck.

Kristina Burr 
Rating:
5.0

Customer did not leave a comment.

Clifford VanDeusen 
Rating:
4.0

Customer did not leave a comment.

William Fox 
Rating:
5.0

Get rid if the app check in. I'm paying full rate and doing the company's job. I don't mind checking it online but why am I paying the full rate when alls they are doing is handing me a key?

Megan Hall 
Rating:
5.0

Customer did not leave a comment.

Marie Patrick 
Rating:
5.0

I never received my emailed receipt upon completion of my return. Other than that everything was great

Michael Sabin 
Rating:
5.0

Customer did not leave a comment.

Kevin Orr 
Rating:
2.0

I was scheduled for an after hours pick up. I arrived early and was unable to get the pick up using my phone to work. I went inside and Charlie was very rude and condescending. After making me wait 30 minutes he finally got me the key.

Nancy Keever 
Rating:
1.0

The Person at the checkout counter was rude

john thomas 
Rating:
4.0

Uhaul did not have right information for returning, but gentleman at this location took extra time to help us.

Bryan Mccaffrey 
Rating:
5.0

Customer did not leave a comment.

stacy dilyard 
Rating:
5.0

UHaul Web site was terrible. We had to try multiple times to get through. The web site kept booting us off. It was very frustrating

Brad Winsor 
Rating:
5.0

Every thing went great with my moving that day.

Dean Butler 
Rating:
3.0

Returned my rental early. (The same day that I rented it) Checked it back in using the after hours app and was still charged the $20 after hours fee. Not very customer friendly. Next time I’ll just keep it the entire rental period, preventing you from leasing it out until it’s returned. 😡

TIM KARASEK 
Rating:
4.0

I was told 150 miles was included in the price and .79 per mile over that. I was charged for 40 miles over 133 miles. Not happy about that AT ALL

jasqueline porterfield 
Rating:
5.0

Make your website easier to use. You can't modify your drop location once you have a reservation.

Ryan Grieder 
Rating:
3.0

Customer did not leave a comment.

Michelle Goetz 
Rating:
5.0

Customer did not leave a comment.

rod atkinson 
Rating:
5.0

Customer did not leave a comment.

Amy C Reno 
Rating:
4.0

Customer did not leave a comment.

Buffy Torok 
Rating:
5.0

Customer did not leave a comment.

Greg Seybert 
Rating:
5.0

Thank you Robert. You went above and beyond.

Robert machasic 
Rating:
5.0

I rented for 2 days but only used for one day. Tank was fuller then needed. It would have been nice if I would get some money back for a shorter rental time frame and I had to drive further to pick up then I originally rented from

Robert Cotton 
Rating:
5.0

The back of the cargo area was full of dirt. Otherwise the truck was good and the location was great.

Robert Forbis 
Rating:
5.0

Very courteous and efficient.

Jon Kruger 
Rating:
4.0

Returning the truck was a little difficult. Barcode wouldn't scan at all, pretty frustrating lately at night after moving stuff all day.

David Stanton 
Rating:
3.0

The cab had coffee splatters all around the cup holders, the last customer's water bottle was still inside, there was a plastic lid in the back of the truck, the windshield was filthy, the wiper fluid was empty, and the damages to the box skirting was excessive. I'm sincerely surprised I wasn't pulled over.

Corey Brown 
Rating:
5.0

Customer did not leave a comment.

David Chapman 
Rating:
5.0

Customer did not leave a comment.

Jayson West 
Rating:
5.0

Customer did not leave a comment.

Daniel Schneider 
Rating:
3.0

Customer did not leave a comment.

Cathy Peabody 
Rating:
5.0

Service was excellent Store Manager (Guy) assisted me in getting safety pin in hitch. Everything went smooth.

Russell White 
Rating:
5.0

Customer did not leave a comment.

Natasha Karek 
Rating:
4.0

Customer did not leave a comment.

Arthur Carlson 
Rating:
5.0

Customer did not leave a comment.

Ellis Tamara 
Rating:
5.0

Customer did not leave a comment.

TIM KARASEK 
Rating:
5.0

Customer did not leave a comment.

joseph dolloff 
Rating:
5.0

Customer did not leave a comment.

Alicia Burton 
Rating:
1.0

Upon returning the truck, they tried to charge me for extra gas. It had just over half a tank when i picked it up and they tried saying it had 3/4 of a tank. The guy was rude about it as well.

Brad Thelen 
Rating:
5.0

Customer did not leave a comment.

Wesley Lewis 
Rating:
5.0

Customer did not leave a comment.

Max Paine 
Rating:
5.0

Customer did not leave a comment.

Lynn Royal 
Rating:
4.0

Customer did not leave a comment.

MARK ALAN CHAPKO 
Rating:
3.0

the truck was cleaned off and warmed up when we arrived. the inside of the truck was clean as was the back of the truck. the roll up part of the back was very hard to pull up and down while moving . of course moving in the winter has its challenges, but the ramp and bed of the tuck has no traction pads so there was some problem solving to make sure no one slipped. i don’t think the “slipperyness” could have been prevented by the site, but just as a word of caution to anyone renting a uhaul in the winter in michigan, the ramp and the box will be slick. when trying to check in in the store i believe the man helping us was new or just had difficulty with the process. it took us a 1/2 hour to check out (without waiting in line). we were directed where to pick up the dolly and moving blankets in the store. the blankets were thrown in a heep (most without a good way to carry them out (later we would find out they keep some on the truck you can break the green tab and use and they will charge you the same as if rented at pick up. they also had a regular dolly available that we were not aware of until we opened the back, which we did use and were only charged the fee that would have been charged had it been reserved. we had an excellent experience with the moving helpers u hauls website had available and were able to bring the truck back 2 hours before it was due. The business was still open but it was suggested that we do online checkout because it would be easier. The online checkout was i dead not bad, just involved taking a lot of pictures. we did however question the amount of gas needed to fill it back up as we put 3 gallons of gas in it and only traveled 6 miles in total. If these things only get 2 miles to the gallon I would be concerned if your going any distance. We were assured it was full when we picked it up. In all we got a clean, functional truck very close to the move sites. The rented equipment functioned properly and next time I would self check in and check out as i feel like it would have been much quicker and about the same amount of support.

Carrie Luce 
Rating:
1.0

Customer did not leave a comment.

Nikolle simmon 
Rating:
4.0

I was having issues trying to check myself in after hrs, after several attempts I gave up in frustration. I personally did not find it user friendly.

Jerri Wilson 
Rating:
5.0

Customer did not leave a comment.

Deanna Bates 
Rating:
4.0

None

Jerri S Wilson 
Rating:
3.0

Customer did not leave a comment.

James Parsons 
Rating:
1.0

I was over charged and the man who rented the stuff told me, well that is the way it is. I was charged for a dolly that I didn’t use and I was charged insurance that I clearly declined. Also he never had checked the truck prior to me renting it. Just told me to do it. At this point I would never rent from uhaul again.

David Poff 
Rating:
5.0

Customer did not leave a comment.

Sam Stanfield 
Rating:
1.0

Better training and knowledge of U haul return procedures! They did not know what to do and he kept pushing us off to the side as he waited on other customers! We waited 40 minutes and still had to call the u haul help number and they finally took care of us! This is the second very poor experience we have had with returning to this location! Won't use it again!!!

Kevin Craig 
Rating:
3.0

Customer did not leave a comment.

Katie Montanez 
Rating:
5.0

There was a big rain storm and a little bit of water leaked into the back

Trevor Crum 
Rating:
5.0

Customer did not leave a comment.

Jodi Medina 
Rating:
5.0

Customer did not leave a comment.

Gary Kingsley 
Rating:
5.0

Nothing, everything was excellent

Patrick Nitz 
Rating:
4.0

Customer did not leave a comment.

Bruce Schafer 
Rating:
4.0

Provide the U-Haul location with a newer computer the one they have seems to old and out dated uhaul should provide their retail locations with equipment that works because that part took longer then hooking the trailer up

John Johnson 
Rating:
4.0

Customer did not leave a comment.

MATTHEW BRIAN ROBERSON 
Rating:
3.0

Don’t tell customers you will not charge them for mileage to go pick up a truck because you won’t bring it to their uhaul location, then charge them anyway. Poor business practices!!!

Danelle Harkonen 
Rating:
5.0

Customer did not leave a comment.

Scott Biggs 
Rating:
5.0

Customer did not leave a comment.

Scott Lawrence 
Rating:
5.0

Quick and efficient no improvement needed. Staff was very pleasant and nice.

Christina Enness 
Rating:
5.0

Customer did not leave a comment.

DEBORAH LYNN NEAL 
Rating:
4.0

I was startled to discover the gas tank was filled to just over a half tank. I expected it to be fully fueled. I refilled it to the level of gas that I received it. I took photos of the gas gauge at the beginning and end that I cn share, but I haven't found a place to do so - either here or on my phone check in.

Ellen Hoard 
No reviews have been submitted for this location.

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