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Michael P.
Customer Reviews for Self Serve Lumber Co Birch Run
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Self serve lumber was awesome The guy there is super
Boyd L.Be helpful when called. Happy, helpful, inviting... I called them and it was like a huge inconvenience to them.
Thomas W.Very nice person
Boyd L.The location was very tidy and well kept and the woman who was on duty was super friendly and helpful.
Brent S.Have the pickup truck available at this location. Otherwise, this spot and the employees at Self Serve Lumber that deal with the U-Haul trucks are fantastic and very knowledgeable.
Shawn M.Keep doing what you're doing, friendly staff, good strong equipment, and fair price.
John V.There was roof damage in the trailer not previously caught. Luckily reported it before using the trailer for transport.
Craig B.Very friendly and quick service!
Shannon G.Great price on rental
ROBERT V.The employee at our pick up location was very helpful and friendly!!
Kelly P.Great fast service with a friendly smile!
Leanne G.They said they were just a drop off location... not too interested in assistance.
Scott L.Doug was great to work with
Steven G.The lady who rents the truck is extremely rude and lazy. Not a good representative for your company!!
SANTINO JULIAN L.Booked my trailer though a gal named Wendy and she was efficient, easy to understand and a nice phone person.
Thomas B.The employees there didn't walk me through how to get my car on the trailer and one indicated that he didn't know exactly how. But fortunately there were guys in the parking lot who helped me out.
Paul R.Your person working the counter, Darrell B., did a great job of checking us in quickly and was very professional. The lot was very clean and looked to be well maintained.
Anthony K.I had rented a vehicle tow dolly. The unit was the nicest dolly I have used. It was high quality and I felt confident in it operating as intended. I only needed it for a local transport but would feel fine using it for a long haul.
austin S.Great customer service, no complaints.
Angie E.Ability to find out the reservation thru a human!!!!
Jason R.Always great service. Awesome location to do business with.
Jason T.Nothing. The gentleman that helped me out was very kind and helpful.
Joseph M.The attendant was on top of his game and handled all of our needs.
Gerald E.Drop off was seamless and easy. Great folks here.
DANIEL S.You can refund me the money you charged me extraI for an insurance coverage that I did not select.
Keith W.Nice people!
HOLLY LYN S.I was told that i could pick up the truck that i was renting at 7:00 AM. When i arrived there the truck was inside a locked fenced in area and couldn't do self check out. Delayed almost two hours with help on the clock waiting costing me more many in time and labor. Truck not cleared and parked for access. Customer service is poor.
ELSIE FAITH S.Awesome customer service
Brian D.Was very satisfied with process. Darrell was extremely helpful and easy to work with. I definitely will return to rent a trailer again
CINDY LOU W.Close to the outlet stores.
KENNETH D.The staff at the rental was very friendly and helpful.
JAMES ANTHONY K.Give deposit back 3rd time this year check will be mailed to you.
Jeff L.Customer service was friendly, attentive, and helpful. It made the whole experience a breeze!
KEVIN WILLIAM B.Gas was noted as 9/16 of a tank and was 3/8.
Todd C.You can't improve. The service was perfect
Joshua G.The guy in Selfserve Lumber 5/30/21 was useless, I cannot believe how poorly he represented Selfserve lumber and Uhaul. The gentleman we worked with a week ago was exactly what a company should embrace. Excellent customer service and treated us great and we also treated him the same way.
Trevor W.equipment and location is good. they would not help disconnect and park the trailer.
JAMES HOWARD T.The gentleman we picked up from had no clue what was happening. He didn't even help hook up the trailer and was very rude! However, the gentleman we dropped the trailer off to was VERY kind and helpful!
JESSE EVANS O.The guy behind the counter, grumpy. But it's a Covid year. Phone people are amazing!
Glory G.I returned the rental to this location as it was listed as 24 hour drop off. No where, no where in the contract, did I see where I would be charged $20.00 for returning after hours! When I talked to the employee (Darrell) the next morning, he never mentioned that there were unauthorized charges placed on my credit card. I am contacting my credit card company and disputing those charges, just wrong!
David C.Ive used other places in the area, this one seems to be the best.
JAMES DAVID A.Make sure car dollies arent frozen solid to the ground making it necessary to go find a piece of scrap lumber to lever the tongue off the ground.
Andrew T.I was overcharged as I did not sign up for the insurance but was charged for it . I have a rider on My insurance coverage that covers everything. Should not have been charged the 15.00. Chad Hungerford 810-874-0748
Chad H.Nothing
Joe H.