Customer Reviews for Security Mini Storage III
(U-Haul Neighborhood Dealer)

175 reviews

809 E Barton Ave   West Memphis, AR 72301

(870) 394-5528

Office Hours

  • Mon-Wed: 9 am–5 pm
  • Thur: 9 am–2 pm
  • Fri: 9 am–5 pm
  • Sat: 8:30 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(870) 394-5528

809 E Barton Ave
West Memphis, AR 72301

Services at this Location:

Office Hours

  • Mon-Wed: 9 am–5 pm
  • Thur: 9 am–2 pm
  • Fri: 9 am–5 pm
  • Sat: 8:30 am–2 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent experience.

Daryl Daniels 
Rating:
5.0

I rented the smallest enclosed trailer for $14.95 a day. WHAT???? $14.95/day. I will be renting so much more from U-Haul!!!! I had no idea how reasonable it was to rent from U-Haul. I pulled it from West Memphis to Texarkana and back in one day. 550 miles, never even knew it was back there. I LOVE U-HAUL

James T Reece 
Rating:
5.0

Customer did not leave a comment.

Clayton Groves 
Rating:
5.0

Great help n selecting the UHaul I needed.

Jerry Wyse 
Rating:
4.0

Very nice customer service. Reached out before the drop off date with details on how to return after hours to ensure the return was easy.

CHARLES PRESLAR 
Rating:
5.0

Customer did not leave a comment.

Chancey Clark 
Rating:
5.0

Customer did not leave a comment.

DAVID LOONEY 
Rating:
5.0

Customer did not leave a comment.

JUAN PEREZ 
Rating:
3.0

Very small location and mostly storage units, not vehicles.

Randy Betts 
Rating:
4.0

I was supposed to pick up my truck 10 minutes from my house but on arrival I learned that y’all changed my pickup location 35 minutes away

MacKenzie Pannell 
Rating:
4.0

Customer did not leave a comment.

OFELIA Vincent 
Rating:
5.0

Customer did not leave a comment.

LaAundreanette Williams 
Rating:
5.0

Customer did not leave a comment.

Chiquita Moore 
Rating:
5.0

Customer did not leave a comment.

jagarrious stringer 
Rating:
1.0

Customer did not leave a comment.

MILDORA HICKS 
Rating:
3.0

Better customer service

Courtney Craig 
Rating:
5.0

Customer did not leave a comment.

Shannon Jackson 
Rating:
5.0

Customer did not leave a comment.

Kiara Mitchell 
Rating:
5.0

Customer did not leave a comment.

Tiffany Nichols 
Rating:
5.0

Customer did not leave a comment.

Louise Walls 
Rating:
1.0

The dealer at this location doesn’t know how to run a service business. We rent U-Haul trucks all over the USA, as a moving company we need U-Haul. This location was exceptionally hard to work with and disaster. To name couple things the truck was dirty and we had to clean it out self before using it to move furniture, the rental staff didn’t offer to clean it before we left, just told us if we get it more dirty we need to clean it all. Wtf. The owner of the rental facility was very rude and unpleasant to work with from been late to open her business, she practically flipped me off as she was walking away. Not great costumer service. We will be choosing a different location next time or rent from Penske

ANDREY STESHIN 
Rating:
5.0

Everything was great!

Yvonne Felton 
Rating:
5.0

Customer did not leave a comment.

ERNEST ROBINSON 
Rating:
4.0

Customer did not leave a comment.

BARBARA WADKINS 
Rating:
4.0

Customer did not leave a comment.

Olivia Dillard 
Rating:
4.0

The pickup process was a nightmare.

Jessica Jarvis 
Rating:
3.0

Customer did not leave a comment.

Albert Wells 
Rating:
5.0

The lady was extremely helpful and polite

Gene Leonard 
Rating:
4.0

Everything was pretty smooth beside the inaccurate charge. It was properly taken care of so I'm glad.

Malik Walker 
Rating:
5.0

They were late getting to the store but once there, it was no wait excellent rental equipment, and top tier Customer service.

Michael Cox 
Rating:
4.0

Customer did not leave a comment.

Jeff Woods 
Rating:
5.0

Customer did not leave a comment.

Emanuel Fisk 
Rating:
5.0

Very accommodating for my scheduling mishap.

George Earney 
Rating:
4.0

Customer did not leave a comment.

Sanjay Sata 
Rating:
5.0

As always there is not to much I can say to better your trucks ,it was a great trip thank you

JAMES BARNER 
Rating:
5.0

Customer did not leave a comment.

NEKOYIA COLLINS 
Rating:
1.0

The location I picked up from was the second one that day due to incompetence. I showed up on time to the first location and they informed me a truck was not registered to me and could not provide one, even though there were over 6 outside. The new location I received after wasting my time and having to call uhaul was over 20 miles in the opposite direction, adding unneeded miles to my trip that uhaul greedily took my money from. When I arrived it took over an hour to get checked in because the lady did not have a clue what she was doing. I do not blame her, I blame uhaul piss poor training and management style for setting her up for failure. All in all I will never rent from them again. They eagerly put me out of my way so they could cash in on more of my money, and provided untrained individuals to assist in the check in process.

MICHAEL BROWERS 
Rating:
1.0

Customer did not leave a comment.

Theresa Gilmore 
Rating:
5.0

Customer did not leave a comment.

Albert Edwards 
Rating:
2.0

The manager at this location was very rude and wasn't understanding at all. Literally decided to charger my account for another day because she failed to read the notes left by her worker. I don't think I'll ever use this location again. She definitely needs to be wrote up for the way she treat customers. Ridiculous and I'm highly disappointed.

Samantha Griffin 
Rating:
5.0

I believe it would be helpful if the wording was clearer such as, the title One day rentals would be a great help for renters and U haul, in my opinion.

Bobbie Hamilton 
Rating:
5.0

The truck was the only thing that was good the rest of the move was bad when too picked up the car hauler they know was coming 24 plus hours before I got there the hauler had a flat tire it took 5 hours plus to get it fixed

Jaburs Terry 
Rating:
5.0

Customer did not leave a comment.

Jingheng Wang 
Rating:
4.0

This experience was far greater than anything I had hoped for. Holly had an excellent way of reassuring me that eased all my anxieties about using U-Haul for the first time. Every step of this experience was a happy experience. These are the people I want to do business with when I need a U-Haul rental—friendly, caring, efficient, honest, patient and so much more.

DONNA YANDELL 
Rating:
2.0

Customer did not leave a comment.

Crystal Barnes 
Rating:
2.0

Customer did not leave a comment.

Crystal Barnes 
Rating:
5.0

Customer did not leave a comment.

Jasmine Bradley 
Rating:
5.0

Customer did not leave a comment.

Brice Evans 
Rating:
5.0

Nothing keep up the great work

CONSUELO MASON 
Rating:
5.0

Customer did not leave a comment.

Derrick Phillips 
Rating:
5.0

Customer did not leave a comment.

Ricky Wofford 
Rating:
4.0

The customer service representative at this location was awesome.. she went above and beyond to help me with the equipment rental

JEROME ELLIOTT 
Rating:
3.0

Unfortunately, no one was available onsite during normal business hours. However, someone was available by phone for drop off.

Christopher Arnold 
Rating:
5.0

Customer did not leave a comment.

DUANE ZIEK 
Rating:
5.0

Yes I would recommend the storage I had no problems had my items there for over 3 years thank you

PORTIA JACKSON  |  Overall Experience 
Rating:
3.0

Location was clean but it’s an old building that could use an update.

Kali Taylor 
Rating:
1.0

The lady that checked us in did not no anything about the trailer. The trailer was so rusty, the ratchets needed maintenance to use the trailer.

karen reinbold 
Rating:
5.0

Give a coke in this heat.

JAMES HURT 
Rating:
5.0

Water got in the unit and ruined several pieces of furniture.

JIMMY HUDSPETH  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

RYAN KING 
Rating:
5.0

The young lady was so very helpful with the return of the truck. Thanks so much. The Clarks

TOWAN CLARK 
Rating:
5.0

She was very professional

tandy robinson 
Rating:
5.0

Excellent thanks

Mark Harris  |  Overall Experience 
Rating:
5.0

Agent on site was very polite and knowledgeable.

LARRY PAUKERT 
Rating:
4.0

Customer did not leave a comment.

Dante Battles 
Rating:
5.0

Customer did not leave a comment.

Carol Oliver 
Rating:
5.0

Customer did not leave a comment.

Candice James 
Rating:
3.0

Customer did not leave a comment.

Charles Gregrory 
Rating:
5.0

Customer did not leave a comment.

LaDerricka Nathan 
Rating:
4.0

Customer did not leave a comment.

Shirley Jordan 
Rating:
4.0

Customer did not leave a comment.

TERRY WILLINS 
Rating:
5.0

Customer did not leave a comment.

NATASHA HART 
Rating:
5.0

Customer did not leave a comment.

JACKIE COBB 
Rating:
5.0

Customer did not leave a comment.

Keiara Robinson 
Rating:
1.0

Employment wasn't on site at specific time., nor were they prompt to process reservations. Neither pick up location or drop off location.

Michael Pitt 
Rating:
5.0

Everything was satisfactory

CYNETHIA JEFFERSON 
Rating:
1.0

No real help, only employee could barely print a paper. Dirty building, probably the worst UHAUL Location I’ve ever been to

David Reesman 
Rating:
5.0

Customer did not leave a comment.

Amanda Wiley 
Rating:
1.0

The equipment was fine. The staff was very sketchy. I'm filing a complaint. My front bumper was damaged.

Lasandra tatum 
Rating:
5.0

Customer did not leave a comment.

Steven Partridge 
Rating:
5.0

Customer did not leave a comment.

Kirk Stewart 
Rating:
3.0

WAS SUPPOSED TO PICK UP ON UNION AVE IN MEMPHIS, GOT THERE AND HAD TO GO BACK 20 MILES TO WEST MEMPHIS. 2ND TIME IN A FEW YEARS THAT THIS HAS HAPPENED.

LOYD BULTENA 
Rating:
4.0

I originally reserved a truck at Summer Ave location but got an email saying to pick it up at another location that was further away and 2 hours past the time I reserved.....Changed to Union Ave pick up and arrived to find that there was not a truck for me....had to drive to West Memphis Arkansas to pick up the truck....It was dirty with mud all over the floor board of the truck.....I had to return back to Memphis to pick up the things I was moving and go back through West Memphis on the way to my destination. It was a nightmare! The Union Avenue people were nice and helpful but they did not have internet or phone service and it was difficult and time consuming trying to find another truck for me! Poor poor impression of your company

Shari Caruthers 
Rating:
3.0

Check the trailers that you receive to make certain they are fully functional. The light harness was broken and if I had not inspected it I would have been driving a dangerous trailer. In addition the trailer was rather beat up.

JOHN FOGLEMAN 
Rating:
5.0

Customer did not leave a comment.

Nicholas Slaga 
Rating:
4.0

We had to turn it in at 8 and they didn’t open till 9:00. I couldn’t get WiFi to work so I had to wait a long time on phone to find out what to do but other than that it was fine.

Joseph Saragusa 
Rating:
2.0

The U-Haul location was was not RV friendly and the equipment was damaged and the check seem to be more concern about her in store daycare than the U-Haul equipment. I will not use U-Haul again??

Julius Mitchell 
Rating:
4.0

Customer did not leave a comment.

EMMANUEL FLORESCA 
Rating:
5.0

Customer did not leave a comment.

dixon jinnetter 
Rating:
4.0

There was no hassle. The two explained everything to easily and in a timely manner. Also the price was excellent compared to other storage facilities I have been to!!

Privacy Request  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SHAMERE GOODMAN 
Rating:
1.0

We has to wait over an hour to pick up truck because the girl went to lunch. She did not do a walk thru inspection with us on the truck. We had a low tire the drivers window was off track and the back of the truck was filthy with paper and looked like dog food.

LIZ WOOTEN 
Rating:
3.0

Customer did not leave a comment.

David Tevs 
Rating:
5.0

But the toll-free U-Haul representative Ranted me a storage unit with the facility doesn’t even have and this is happened several times prior the storage facility Told me!!!!!! Very time-consuming and frustrating

norman webb 
Rating:
2.0

I dropped the Dollie off during business hours and the office attendant left before checking me in. I left the Dollie and put paperwork in box but days later I received a call asking when I was going to drop it off.

Nonda Conner 
Rating:
5.0

Customer did not leave a comment.

pierre barnaba 
Rating:
5.0

Equipment was in great shape, and customer service was excellent.

BART VAUGHN 
Rating:
5.0

Customer did not leave a comment.

RACHEL WHITTINGTON COLE 
Rating:
5.0

Everyone there is very friendly, nice and professional. I had no problems.I would recommend this location to anyone.

Willie Allen 
Rating:
5.0

Customer did not leave a comment.

NANETTE SMITH 
Rating:
3.0

Ensure the location is open diring stated times. I called and they told me they would be open until 5. I arrived at 440 and they were gone.

Nakia Tinker 
Rating:
2.0

Woman who assisted me told me numerous times that I could get a credit for unused miles and if I returned the truck early. This information was not true since the one way reservations are a flat rate. Little upset by the incorrect info.

John Beven 
Rating:
1.0

They charged me 11.08 for cleaning and tge van was clean so this was bull crap

Cynthia Washington 
Rating:
4.0

Customer did not leave a comment.

Kathy Atchley 
No reviews have been submitted for this location.

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