Excellent experience.
Daryl Daniels- Arkansas AR
- West Memphis
- 72301
Customer Reviews for Security Mini Storage III
(U-Haul Neighborhood Dealer)
Services at this Location:
Contact Us
809 E Barton AveWest Memphis, AR 72301
Services at this Location:
Office Hours
- Mon-Wed: 9 am–5 pm
- Thur: 9 am–2 pm
- Fri: 9 am–5 pm
- Sat: 8:30 am–2 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
I rented the smallest enclosed trailer for $14.95 a day. WHAT???? $14.95/day. I will be renting so much more from U-Haul!!!! I had no idea how reasonable it was to rent from U-Haul. I pulled it from West Memphis to Texarkana and back in one day. 550 miles, never even knew it was back there. I LOVE U-HAUL
James T Reece- Rating:
- 5.0
Customer did not leave a comment.
Clayton Groves- Rating:
- 5.0
Great help n selecting the UHaul I needed.
Jerry Wyse- Rating:
- 4.0
Very nice customer service. Reached out before the drop off date with details on how to return after hours to ensure the return was easy.
CHARLES PRESLAR- Rating:
- 5.0
Customer did not leave a comment.
Chancey Clark- Rating:
- 5.0
Customer did not leave a comment.
DAVID LOONEY- Rating:
- 5.0
Customer did not leave a comment.
JUAN PEREZ- Rating:
- 3.0
Very small location and mostly storage units, not vehicles.
Randy Betts- Rating:
- 4.0
I was supposed to pick up my truck 10 minutes from my house but on arrival I learned that y’all changed my pickup location 35 minutes away
MacKenzie Pannell- Rating:
- 4.0
Customer did not leave a comment.
OFELIA Vincent- Rating:
- 5.0
Customer did not leave a comment.
LaAundreanette Williams- Rating:
- 5.0
Customer did not leave a comment.
Chiquita Moore- Rating:
- 5.0
Customer did not leave a comment.
jagarrious stringer- Rating:
- 1.0
Customer did not leave a comment.
MILDORA HICKS- Rating:
- 3.0
Better customer service
Courtney Craig- Rating:
- 5.0
Customer did not leave a comment.
Shannon Jackson- Rating:
- 5.0
Customer did not leave a comment.
Kiara Mitchell- Rating:
- 5.0
Customer did not leave a comment.
Tiffany Nichols- Rating:
- 5.0
Customer did not leave a comment.
Louise Walls- Rating:
- 1.0
The dealer at this location doesn’t know how to run a service business. We rent U-Haul trucks all over the USA, as a moving company we need U-Haul. This location was exceptionally hard to work with and disaster. To name couple things the truck was dirty and we had to clean it out self before using it to move furniture, the rental staff didn’t offer to clean it before we left, just told us if we get it more dirty we need to clean it all. Wtf. The owner of the rental facility was very rude and unpleasant to work with from been late to open her business, she practically flipped me off as she was walking away. Not great costumer service. We will be choosing a different location next time or rent from Penske
ANDREY STESHIN- Rating:
- 5.0
Everything was great!
Yvonne Felton- Rating:
- 5.0
Customer did not leave a comment.
ERNEST ROBINSON- Rating:
- 4.0
Customer did not leave a comment.
BARBARA WADKINS- Rating:
- 4.0
Customer did not leave a comment.
Olivia Dillard- Rating:
- 4.0
The pickup process was a nightmare.
Jessica Jarvis- Rating:
- 3.0
Customer did not leave a comment.
Albert Wells- Rating:
- 5.0
The lady was extremely helpful and polite
Gene Leonard- Rating:
- 4.0
Everything was pretty smooth beside the inaccurate charge. It was properly taken care of so I'm glad.
Malik Walker- Rating:
- 5.0
They were late getting to the store but once there, it was no wait excellent rental equipment, and top tier Customer service.
Michael Cox- Rating:
- 4.0
Customer did not leave a comment.
Jeff Woods- Rating:
- 5.0
Customer did not leave a comment.
Emanuel Fisk- Rating:
- 5.0
Very accommodating for my scheduling mishap.
George Earney- Rating:
- 4.0
Customer did not leave a comment.
Sanjay Sata- Rating:
- 5.0
As always there is not to much I can say to better your trucks ,it was a great trip thank you
JAMES BARNER- Rating:
- 5.0
Customer did not leave a comment.
NEKOYIA COLLINS- Rating:
- 1.0
The location I picked up from was the second one that day due to incompetence. I showed up on time to the first location and they informed me a truck was not registered to me and could not provide one, even though there were over 6 outside. The new location I received after wasting my time and having to call uhaul was over 20 miles in the opposite direction, adding unneeded miles to my trip that uhaul greedily took my money from. When I arrived it took over an hour to get checked in because the lady did not have a clue what she was doing. I do not blame her, I blame uhaul piss poor training and management style for setting her up for failure. All in all I will never rent from them again. They eagerly put me out of my way so they could cash in on more of my money, and provided untrained individuals to assist in the check in process.
MICHAEL BROWERS- Rating:
- 1.0
Customer did not leave a comment.
Theresa Gilmore- Rating:
- 5.0
Customer did not leave a comment.
Albert Edwards- Rating:
- 2.0
The manager at this location was very rude and wasn't understanding at all. Literally decided to charger my account for another day because she failed to read the notes left by her worker. I don't think I'll ever use this location again. She definitely needs to be wrote up for the way she treat customers. Ridiculous and I'm highly disappointed.
Samantha Griffin- Rating:
- 5.0
I believe it would be helpful if the wording was clearer such as, the title One day rentals would be a great help for renters and U haul, in my opinion.
Bobbie Hamilton- Rating:
- 5.0
The truck was the only thing that was good the rest of the move was bad when too picked up the car hauler they know was coming 24 plus hours before I got there the hauler had a flat tire it took 5 hours plus to get it fixed
Jaburs Terry- Rating:
- 5.0
Customer did not leave a comment.
Jingheng Wang- Rating:
- 4.0
This experience was far greater than anything I had hoped for. Holly had an excellent way of reassuring me that eased all my anxieties about using U-Haul for the first time. Every step of this experience was a happy experience. These are the people I want to do business with when I need a U-Haul rental—friendly, caring, efficient, honest, patient and so much more.
DONNA YANDELL- Rating:
- 2.0
Customer did not leave a comment.
Crystal Barnes- Rating:
- 2.0
Customer did not leave a comment.
Crystal Barnes- Rating:
- 5.0
Customer did not leave a comment.
Jasmine Bradley- Rating:
- 5.0
Customer did not leave a comment.
Brice Evans- Rating:
- 5.0
Nothing keep up the great work
CONSUELO MASON- Rating:
- 5.0
Customer did not leave a comment.
Derrick Phillips- Rating:
- 5.0
Customer did not leave a comment.
Ricky Wofford- Rating:
- 4.0
The customer service representative at this location was awesome.. she went above and beyond to help me with the equipment rental
JEROME ELLIOTT- Rating:
- 3.0
Unfortunately, no one was available onsite during normal business hours. However, someone was available by phone for drop off.
Christopher Arnold- Rating:
- 5.0
Customer did not leave a comment.
DUANE ZIEK- Rating:
- 5.0
Yes I would recommend the storage I had no problems had my items there for over 3 years thank you
PORTIA JACKSON | Overall Experience- Rating:
- 3.0
Location was clean but it’s an old building that could use an update.
Kali Taylor- Rating:
- 1.0
The lady that checked us in did not no anything about the trailer. The trailer was so rusty, the ratchets needed maintenance to use the trailer.
karen reinbold- Rating:
- 5.0
Give a coke in this heat.
JAMES HURT- Rating:
- 5.0
Water got in the unit and ruined several pieces of furniture.
JIMMY HUDSPETH | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
RYAN KING- Rating:
- 5.0
The young lady was so very helpful with the return of the truck. Thanks so much. The Clarks
TOWAN CLARK- Rating:
- 5.0
She was very professional
tandy robinson- Rating:
- 5.0
Excellent thanks
Mark Harris | Overall Experience- Rating:
- 5.0
Agent on site was very polite and knowledgeable.
LARRY PAUKERT- Rating:
- 4.0
Customer did not leave a comment.
Dante Battles- Rating:
- 5.0
Customer did not leave a comment.
Carol Oliver- Rating:
- 5.0
Customer did not leave a comment.
Candice James- Rating:
- 3.0
Customer did not leave a comment.
Charles Gregrory- Rating:
- 5.0
Customer did not leave a comment.
LaDerricka Nathan- Rating:
- 4.0
Customer did not leave a comment.
Shirley Jordan- Rating:
- 4.0
Customer did not leave a comment.
TERRY WILLINS- Rating:
- 5.0
Customer did not leave a comment.
NATASHA HART- Rating:
- 5.0
Customer did not leave a comment.
JACKIE COBB- Rating:
- 5.0
Customer did not leave a comment.
Keiara Robinson- Rating:
- 1.0
Employment wasn't on site at specific time., nor were they prompt to process reservations. Neither pick up location or drop off location.
Michael Pitt- Rating:
- 5.0
Everything was satisfactory
CYNETHIA JEFFERSON- Rating:
- 1.0
No real help, only employee could barely print a paper. Dirty building, probably the worst UHAUL Location I’ve ever been to
David Reesman- Rating:
- 5.0
Customer did not leave a comment.
Amanda Wiley- Rating:
- 1.0
The equipment was fine. The staff was very sketchy. I'm filing a complaint. My front bumper was damaged.
Lasandra tatum- Rating:
- 5.0
Customer did not leave a comment.
Steven Partridge- Rating:
- 5.0
Customer did not leave a comment.
Kirk Stewart- Rating:
- 3.0
WAS SUPPOSED TO PICK UP ON UNION AVE IN MEMPHIS, GOT THERE AND HAD TO GO BACK 20 MILES TO WEST MEMPHIS. 2ND TIME IN A FEW YEARS THAT THIS HAS HAPPENED.
LOYD BULTENA- Rating:
- 4.0
I originally reserved a truck at Summer Ave location but got an email saying to pick it up at another location that was further away and 2 hours past the time I reserved.....Changed to Union Ave pick up and arrived to find that there was not a truck for me....had to drive to West Memphis Arkansas to pick up the truck....It was dirty with mud all over the floor board of the truck.....I had to return back to Memphis to pick up the things I was moving and go back through West Memphis on the way to my destination. It was a nightmare! The Union Avenue people were nice and helpful but they did not have internet or phone service and it was difficult and time consuming trying to find another truck for me! Poor poor impression of your company
Shari Caruthers- Rating:
- 3.0
Check the trailers that you receive to make certain they are fully functional. The light harness was broken and if I had not inspected it I would have been driving a dangerous trailer. In addition the trailer was rather beat up.
JOHN FOGLEMAN- Rating:
- 5.0
Customer did not leave a comment.
Nicholas Slaga- Rating:
- 4.0
We had to turn it in at 8 and they didn’t open till 9:00. I couldn’t get WiFi to work so I had to wait a long time on phone to find out what to do but other than that it was fine.
Joseph Saragusa- Rating:
- 2.0
The U-Haul location was was not RV friendly and the equipment was damaged and the check seem to be more concern about her in store daycare than the U-Haul equipment. I will not use U-Haul again??
Julius Mitchell- Rating:
- 4.0
Customer did not leave a comment.
EMMANUEL FLORESCA- Rating:
- 5.0
Customer did not leave a comment.
dixon jinnetter- Rating:
- 4.0
There was no hassle. The two explained everything to easily and in a timely manner. Also the price was excellent compared to other storage facilities I have been to!!
Privacy Request | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
SHAMERE GOODMAN- Rating:
- 1.0
We has to wait over an hour to pick up truck because the girl went to lunch. She did not do a walk thru inspection with us on the truck. We had a low tire the drivers window was off track and the back of the truck was filthy with paper and looked like dog food.
LIZ WOOTEN- Rating:
- 3.0
Customer did not leave a comment.
David Tevs- Rating:
- 5.0
But the toll-free U-Haul representative Ranted me a storage unit with the facility doesn’t even have and this is happened several times prior the storage facility Told me!!!!!! Very time-consuming and frustrating
norman webb- Rating:
- 2.0
I dropped the Dollie off during business hours and the office attendant left before checking me in. I left the Dollie and put paperwork in box but days later I received a call asking when I was going to drop it off.
Nonda Conner- Rating:
- 5.0
Customer did not leave a comment.
pierre barnaba- Rating:
- 5.0
Equipment was in great shape, and customer service was excellent.
BART VAUGHN- Rating:
- 5.0
Customer did not leave a comment.
RACHEL WHITTINGTON COLE- Rating:
- 5.0
Everyone there is very friendly, nice and professional. I had no problems.I would recommend this location to anyone.
Willie Allen- Rating:
- 5.0
Customer did not leave a comment.
NANETTE SMITH- Rating:
- 3.0
Ensure the location is open diring stated times. I called and they told me they would be open until 5. I arrived at 440 and they were gone.
Nakia Tinker- Rating:
- 2.0
Woman who assisted me told me numerous times that I could get a credit for unused miles and if I returned the truck early. This information was not true since the one way reservations are a flat rate. Little upset by the incorrect info.
John Beven- Rating:
- 1.0
They charged me 11.08 for cleaning and tge van was clean so this was bull crap
Cynthia Washington- Rating:
- 4.0
Customer did not leave a comment.
Kathy AtchleyAdditional Services at this Location
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Moving Trucks
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Trailers & Towing
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Moving Supplies
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