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Jonathan K
Customer Reviews for Secure EZ Storage Trenton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The facility was great. The app, however, was atrocious. It took me, what should have been more like 15, 70 minutes to attempt to login and pick up, watch videos, re-scan my license and add my payment info (which had already been done to reserve), then had to sit on hold for 35 minutes waiting for U-Haul to “update my request”. Horrible experience with the app, i will not use that again any time soon, and may affect if i use U-Haul ever again.
James KIt would have made our day easier had the tow dolly been available from this location so we could have gotten everything from here (where our storage locker was).
Amy AI don’t like the self check in process. I prefer to deal with a human for the return.
Joe LIssue was not with the location specifically, but the agent that scheduled the drop off location. The location was no where near the requested drop off -- adding 45 minutes to our drive.
Leslee CThis location was great, keys were in the correct place. The directions were straight forward. The only improvement I would have for the next customer is to make sure the correct keys to the correct truck are in the correct lock box. Especially for you after hours customers using 24/7 truck share.
Teralaysha GAbsolutely rude employee here. Didn't get her name but had the nerve to give me attitude for how I parked vehicle when there was nothing there to explain where and how to park it. Also made made walk to her to bring her keys when I was right next to key drop box and I was trying to avoid having to be close to people for social distancing. I thought U-Haul was trying to keep human interactions minimum as possible with the way things are right now with the pandemic. I guess not. The lady also wasn't wearing a mask. Nice.
HELEN MIt was difficult to locate the key drop box.
ADAM SKeep up the good work!
Michael BThank you. Second time renting from here. Very pleasant experience.
David GThe lady at our pick up please was a huge help and I highly recommend! I called to try to add a day on Saturday and the customer service rep was terrible and very rude. Not helpful in the slightest so much so I ended up hanging up. I called back on Sunday morning and spoke to a customer service rep named Alice and she was fantastic also! She helped me add the extra time I needed and was extremely pleasant to work with.
Thomas DWonderful staff here! Very polite and friendly.
JENNY ZThe lady working the office was very pleasant and helpful and made the experience easy. The 24/7 rental and drop off is wonderful to know about so we can rent even when no one is around. I would highly recommend renting here.
Amy WHad not signed up for the pick-up on the phone. Was suppose to be open. I do not like to use the cell phone for this kind of stuff!! Was very upset when had to do this!! They at least did it on the call for the emergency number.
David RThey were very helpful and helped even though the office was closed for renovations that day.
Jeffery CWent great no problems
Brooke LTami made my reservation for me early in the week after I had trouble calling another location. She meet me on the rental date even coming in early to make sure I got out on time since I am not savvy enough to do the new internet rentals on my phone She was friendly and had me in and out pretty quickly even though the website kept kicking us out. Not her fault at all. I would highly recommend her and her company for Uhaul rentals and they also sell boxes and stuff close to home.
Larry AWhen picking up we found the door locked and the associate didn't seem to know wet were even coming to get the truck and soda he'd been gone and had just got back. He didn't know how to get the code to get the key or anything. There were multiple scratches and dings not marked. The van kept pulling to the right (passenger) side and by the time we were done, my left shoulder was aching from constantly pulling the wheel to the left to drive it straight. The windshield was filthy both inside and out which made it hard to see in the suns glare. I cleaned the outside but it really didn't help much. When dropping off, the office was closed and door was blocked due to some concrete work and was told to put keys in garage door with no directions where that was and it was dark back there.
Melissa RHad appt. to pick truck up and no one was even there and never did show up! Had to wait over an hour to get help. Someone eventually just called and gave me code to get key from box. Of course, after I had to call and wait on hold forever to talk to someone. On top of that it was the hottest day of the year and we were stuck outside in the heat waiting for the person that never showed. Pick up time was 9:30, but we didn't get keys til around 10:30 or later. Was extremely mad and it screwed up the whole day. Called over a week in advance so everything would be ready to go on moving day and they waited for the day before my move to tell me I had to drive to another location than the one I chose and then no one was even there!
Rodney P