Customer Reviews for Schepens & Sons Service Ltd
(U-Haul Neighborhood Dealer)

430 reviews

217 Margaret Ave   Wallaceburg, ON N8A2A4
(Hwy 40 and Margaret)

(519) 627-7697

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(519) 627-7697

217 Margaret Ave
Wallaceburg, ON N8A2A4
(Hwy 40 and Margaret)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

So convenient

Ed Sterling 
Rating:
5.0

Vehicle was fairly new but exterior was very dirty and the ride was so hard every crack in the road was felt in in your seat. Was like driving a farm tractor with tires over pressurized. I have driven many trucks over the years and this one was the worse for riding.

steve mcnamara 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER NANDLALL 
Rating:
5.0

Customer did not leave a comment.

Victor Johnston 
Rating:
3.0

Customer did not leave a comment.

Jon Adsit 
Rating:
2.0

I received the truck with the gas a tad believe 1/4 tank. I drove 6 km and put gas back in and took a picture before returning it. I put the gas to just a tad below the 1/4 like I received it. I paid a deposit with debit of $103.90 which was advised I would be receiving funds back. I was charged money for gas, a service gas fee and a tire and oil? Charge. Making the bill equal exactly to $103.90. Which does not provide me with any money back. I also received the truck with a dirty tim Hortons cup by the head rests that I left there. This is shady and unacceptable. These charges should be taken off and my money returned.

Brittny Bigras 
Rating:
4.0

Very polite and helpful

Art Van Belle 
Rating:
5.0

Not a compliant... But a compliment to the three representatives that assisted with our (relocation) move. The gentleman at Reflections Auto Spa in Georgetown, was polite and informative. He even called to confirm our rental reservation, no "C to confirm" text from him. Appreciated, thank you! At Pioneer and Schepen's satellite U-Haul locations in Wallaceburg, the representatives were very apologetic due to the wait-time, I sure they could see I was exhausted. All due to an online booking issues and choosing to pay cash and not with a credit card, in addition, I had to drive the truck to a different site to return it. The U-Haul system to refund deposits to costumers needs to be corrected. Just a techy thing but it becomes frustrating for your reps especially not knowing if the customer would be patience and understanding. Thankful we all were and I was offered an extra 50 dollar for my inconvenience and my patience! U-Haul does aim to please and take care of their customers, the representatives need the same from the company, not everyone would be understanding of the frontline workers. (two thumbs up!!)

Judy Morency 
Rating:
5.0

Customer did not leave a comment.

Farhana Yeasmin 
Rating:
5.0

Customer did not leave a comment.

Michael Hayes 
Rating:
5.0

Customer did not leave a comment.

David Irwin 
Rating:
5.0

Customer did not leave a comment.

John Cullen 
Rating:
5.0

Customer did not leave a comment.

ANN MARIE WADE 
Rating:
5.0

Nothing! It was great service would highly recommend !

warren Williams 
Rating:
5.0

Easy to deal with and very casual.

Matthew Boisvert 
Rating:
5.0

Great customer service

Angela Fitch 
Rating:
5.0

Customer did not leave a comment.

Barry Suitor 
Rating:
5.0

Customer did not leave a comment.

Perry Guilbault 
Rating:
5.0

Customer did not leave a comment.

Don McFadden 
Rating:
5.0

Customer did not leave a comment.

Veronica Mitivier 
Rating:
5.0

Customer did not leave a comment.

Karen Krause 
Rating:
3.0

Like I said UHaul made this whole move terrible

MICHAEL BAIR 
Rating:
5.0

Customer did not leave a comment.

Ward Armitage 
Rating:
1.0

We were charged for a cleaning fee with only thing left in truck was rented blankets Never went with us to verify truck condition but did not hesitate to charge a fee afterwards Very unacceptable practice of checking vehicle in I feel we were taken advantage of

Paul Smith 
Rating:
5.0

Great place . Nice people.

JOSEPHWAYNE WILSON 
Rating:
3.0

Customer did not leave a comment.

Tyler Hamilton 
Rating:
5.0

Customer did not leave a comment.

Fred Shantz 
Rating:
5.0

Customer did not leave a comment.

David Draper 
Rating:
5.0

Customer did not leave a comment.

Félix Bergeron Gravel 
Rating:
5.0

Customer did not leave a comment.

ROBERTBRADLEY JACOBS 
Rating:
1.0

The closest truck that was made available to me was an hour and 30 minutes from my selected pick up location. That is completely unacceptable. Because I was moving, I had no choice but to drive that far. The city of London was much closer for me to pick up a truck, but I was told that nothing was available. All this despite me booking over 6 weeks in advance. I have and will be informing my friends that UHaul’s services are very poor.

Ryan Jantzi 
Rating:
5.0

Customer did not leave a comment.

douglas cooper 
Rating:
5.0

Customer did not leave a comment.

Neil Grant 
Rating:
5.0

Excellent service

CARL BROWN 
Rating:
5.0

extremely satisfied

ROBERTBRADLEY JACOBS 
Rating:
3.0

The truck was disgustingly dirty. It looked like someone had thrown up while driving. The windshield was so dirty it was hard to see through. It smelled really bad. I had to stop and buy lysol wipes to wipe down the steering wheel and other touch points and a car freshener to cover the foul odour just to be able to drive it.

SUZANNE RITCHIE 
Rating:
5.0

I always get great service here. Keep up the great work!

SYLVIE LAFRANCE 
Rating:
5.0

Customer did not leave a comment.

Don Martin 
Rating:
5.0

Friendly service

lyle vye 
Rating:
5.0

Always very helpful and friendly

Richard Porter 
Rating:
5.0

Customer did not leave a comment.

Carrie Bechard 
Rating:
5.0

The customer service was exceptional

K-ROBIND MCGREGOR-NAMINK 
Rating:
5.0

The Gentleman working there was the best. I would highly recommend this U-HAUL.😊👍

SUSAN PATTERSON 
Rating:
5.0

Customer did not leave a comment.

STEPHENWILLIAM COLLINS 
Rating:
5.0

Customer did not leave a comment.

PAULS STONE 
Rating:
5.0

The fridge cart and blankets were in a spot that took up space that was needed the only way to get it out of our way would have been to get charged the rental fee for something we did not need Other than that slight inconvenience it was a good experience

Nicholas Hunter 
Rating:
5.0

Customer did not leave a comment.

DARINM DEES 
Rating:
5.0

Customer did not leave a comment.

Kyra Selton 
Rating:
5.0

Great customer service by wonderful local people! Thank you!

DARRENTSUNEO TATSU 
Rating:
5.0

Customer did not leave a comment.

Andre Neefs 
Rating:
5.0

Professional and very polite!

TADDJEFFREY BADDER 
Rating:
5.0

Customer did not leave a comment.

Garry VEEN 
Rating:
5.0

Extremely helpful and friendly. Bright, clean and well organized location. Would definitely recommend using this location.

Christine Phillips 
Rating:
5.0

Customer did not leave a comment.

BRUCE GODFREY 
Rating:
3.0

Customer did not leave a comment.

Michael Welsh 
Rating:
5.0

Customer did not leave a comment.

Eric Sousa 
Rating:
3.0

Customer did not leave a comment.

Mike Walton 
Rating:
5.0

Customer did not leave a comment.

SCOTTMARSHALL ROBINSON 
Rating:
5.0

Customer did not leave a comment.

ROGERD STAINFORTH 
Rating:
5.0

Everything was great.

STEPHEN GAZAREK 
Rating:
5.0

Nothing just keep up the good service excellent.

MICHAELC MODDE 
Rating:
5.0

Customer did not leave a comment.

Wilma Conte 
Rating:
4.0

Check in was ridiculously SLOW!! Presumably internet issues.

RANDYF SMITH 
Rating:
5.0

I reserved online. The next day my booking was updated and the pick up location had changed to Chatham instead of Wallaceburg. As I didn’t want to drive out of town to get this truck, I decided to stop by Schepens & Son first to find out why this happened. I learned that he didn’t even know about my booking. Their system re-assigned without his knowledge! He was able to get a truck ready for me, in Wallaceburg, saving me the extra time and k

Sylvie Lafrance 
Rating:
5.0

Convenient. Drooped off on Sunday..no one on duty but easy to park trailer...

MIKE TRAMPLEASURE 
Rating:
5.0

Customer did not leave a comment.

JENNYS DEVOST 
Rating:
3.0

Customer did not leave a comment.

BRIANALEXANDER BROWN 
Rating:
4.0

Customer did not leave a comment.

Dan Caron 
Rating:
5.0

Customer did not leave a comment.

Sylvie Lafrance 
Rating:
4.0

Customer did not leave a comment.

David Lee 
Rating:
5.0

Customer did not leave a comment.

DAVID SHARPE 
Rating:
5.0

Customer did not leave a comment.

KENNETHW EGO 
Rating:
5.0

get more reps like this one

blair noble 
Rating:
5.0

Customer did not leave a comment.

SHAWNAARON MOOR 
Rating:
5.0

Customer did not leave a comment.

KEVINM SABOURIN 
Rating:
1.0

The owner was rude upon my return of the vehicle. Unprofessional, introduce an unneeded conflict that caught me off guard. Clearly, there was a simple solution and he decided to be uncooperative. Sorry for the negative review. My number is 519-564-4976

DEREKR HARE 
Rating:
5.0

Not much to improve. These guys are always great to deal with, and they've been quick to help me when ever I needed something, even at the last minute. Shawn M Tom & Al's Furniture

ANDREWJ FIELDS 
Rating:
4.0

Customer did not leave a comment.

BRIANALEXANDER BROWN 
Rating:
5.0

Customer did not leave a comment.

Tyler Wicks 
Rating:
5.0

Shepens is a great representative for UHaul

ALLAN BULLOCH 
Rating:
3.0

Pick up was an hour later than scheduled. We were to pick up at 11 AM and did not actually get the vehicle until 11:58 AM. The back was not swept out. Otherwise the vehicle was great, and the move went well. We paid $300 at the counter, but move ended up being less so we'll take that up with the pickup location. Thanks U-Haul!

Charles Webber 
Rating:
5.0

Customer did not leave a comment.

MICHELYVON SIROIS 
Rating:
5.0

Customer did not leave a comment.

LUCAS ROE 
Rating:
5.0

Dave is always professional and knows his business. Great job.

Frank Vincent 
Rating:
5.0

Customer did not leave a comment.

Paul Stone 
Rating:
5.0

Great customer service and overall experience. Highly recommended.

Matt Larabee 
Rating:
5.0

Great customer service!

Joshua Frankland 
Rating:
5.0

Customer did not leave a comment.

William Day 
Rating:
5.0

I dont think there is anything you can do to make it any better

Mark Allaer 
Rating:
5.0

Customer did not leave a comment.

Jesse Johnson 
Rating:
5.0

Customer did not leave a comment.

Daphnie Morrison 
Rating:
5.0

Customer did not leave a comment.

John Robichaud 
Rating:
3.0

Customer did not leave a comment.

Emily Salisbury 
Rating:
5.0

This is the second move with Schepen's Uhaul service... Everything was great with the pickup, paperwork and drop off. Thanks!!

James Street Eatery 
Rating:
5.0

very well run but sometimes we have to tow to company policies well treated they were good every thing set up it was after that your reps screwed up 5 locations no 15 ft truck unless I drove an extra hour to a small town for the truck was not impressed and sent me not to the location I wanted that was closer to the move

Colin Humphreys 
Rating:
5.0

Excellent service.

George Havens 
Rating:
5.0

Customer did not leave a comment.

Jo Anne Conway 
Rating:
5.0

Customer did not leave a comment.

Jennifer Ritchie 
Rating:
5.0

Customer did not leave a comment.

Stephen Evans 
Rating:
5.0

Customer did not leave a comment.

randy stoddard 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top