Customer Reviews for Save Rite Auto Rental Sales
(U-Haul Neighborhood Dealer)

1,652 reviews

9818 Liberty Rd Ste 1C   Randallstown, MD 21133

(410) 496-5482

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: 8:30 am–12:30 pm

Services at this Location:

Contact Us

(410) 496-5482

9818 Liberty Rd Ste 1C
Randallstown, MD 21133

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: 8:30 am–12:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

A pleasant rental experience

Stuart Gilpin 
Rating:
5.0

Customer did not leave a comment.

carl Chandler 
Rating:
4.0

Customer did not leave a comment.

Kevin ALBRIGHT 
Rating:
5.0

Customer did not leave a comment.

Ronald Coleman 
Rating:
5.0

Customer did not leave a comment.

James Akinola 
Rating:
4.0

Customer did not leave a comment.

Darias Peele 
Rating:
5.0

I did not reserve online, but the pickup process was fast. I received the truck amd all information needed. The customer service was on point. I returned the truck during off hours and received my receipt first thing in the morning. Whenever I need a truck, I will rent from this location all the time!

NICOLE DAVIS 
Rating:
1.0

I was ver charged for mileage and the service representative was not accommodating. I rode only 12 miles and was charged for 129. I only had the truck for 4 hours. The truck only would go 40 miles per hour. It’s no way I could’ve done that. I’m super disappointed because I have used this site several times before but I will never use them again

Bridgette Carter 
Rating:
5.0

Customer did not leave a comment.

William Green 
Rating:
4.0

The tires all needed air. I let the manager know and he said once I started driving the tires would be good. That was not the case.

Rich Rubinstein 
Rating:
1.0

The agent could have explained the rates better. I could've save money by bringing it back to them instead of doing a one way which made me pay 50 to $60 more that I didn't like.

marflon gale 
Rating:
5.0

Very clean and professional

ANTHONY CUNNINGHAM 
Rating:
5.0

No improvements needed, excellent customer service

Andrea Wilcoxson 
Rating:
4.0

Updated location for drop off. Gentlemen was friendly and helpful.

charles harris 
Rating:
5.0

Customer did not leave a comment.

Joe Lashley 
Rating:
5.0

Staff very friendly and professional

Lynn Brown 
Rating:
5.0

Customer did not leave a comment.

TALETHIA WILBURN 
Rating:
5.0

Great customer service

Jason Taliaferro 
Rating:
5.0

Customer did not leave a comment.

William Green 
Rating:
5.0

Customer did not leave a comment.

Sherry Bradsher 
Rating:
1.0

Overall charge me for a rental truck!!

ERIC FLEMING 
Rating:
5.0

Fast and easy……..

David Hodgson 
Rating:
5.0

Customer did not leave a comment.

NYREE Jackson 
Rating:
5.0

Customer did not leave a comment.

Mario Santay 
Rating:
5.0

Excellent Service

randy southers 
Rating:
5.0

Becoming here for my u haul rental for long time Mr. Cliff is outstanding!

Thomas Washington 
Rating:
5.0

Customer did not leave a comment.

John Leatherwood 
Rating:
5.0

Customer did not leave a comment.

James Ellerbee 
Rating:
5.0

Great man running the spot

larry chambers 
Rating:
5.0

Customer did not leave a comment.

Kimberly Paige 
Rating:
5.0

Mr Cliff was great, great attitude and offered great conversation. I appreciate the mini wall history museum.

Janelle Griffin 
Rating:
5.0

Customer did not leave a comment.

PAUL SO 
Rating:
5.0

The gentleman I dealt with was very upbeat personable and I'm glad to have had the experience of meeting him.

Scott Stevens 
Rating:
5.0

Customer did not leave a comment.

DONALD PEART 
Rating:
5.0

Nothing had to be done at this time

William Green 
Rating:
4.0

Customer did not leave a comment.

Robert Turner 
Rating:
5.0

Cliff does a excellent job with the rentals

john ruffino 
Rating:
5.0

Customer did not leave a comment.

Aaisha Abdurrahman 
Rating:
5.0

It was a very smooth process, everything was explained. Quick easy and good customer service every time!

Marietta Pelote-Daniel 
Rating:
5.0

Customer did not leave a comment.

Maninder Singh 
Rating:
5.0

Customer did not leave a comment.

Shantel Mason 
Rating:
4.0

Customer did not leave a comment.

Stacy Robinson 
Rating:
5.0

Great service

Stanley Hackett 
Rating:
5.0

Customer did not leave a comment.

April Johnson 
Rating:
5.0

Customer did not leave a comment.

Alex Friesen 
Rating:
5.0

Customer did not leave a comment.

betty mull 
Rating:
5.0

Great customer service

Noble Kutsoati 
Rating:
4.0

Service was very friendly and helpful. Inside of truck could have been a bit cleaner. Overall very happy with experience and would use this location again!

Katie Windham 
Rating:
5.0

Customer did not leave a comment.

Nora Yvonne Knight-Elliott 
Rating:
4.0

Customer did not leave a comment.

Mychael Thompson 
Rating:
5.0

Customer did not leave a comment.

Ayanna George Sharpe 
Rating:
1.0

I schedule an appointment but the truck I needed was not available so the nice guy I met was able to help me but some other guy threaten me via text message and was rude never again will I ever go to that location

fatmata Iwuh 
Rating:
5.0

Fast,efficient service

Daryl Fulcher 
Rating:
1.0

Customer did not leave a comment.

Demetrich Williams 
Rating:
4.0

We rented a 10ft truck to also have a ramp but there was no ramp on the truck defeated the purpose of the easy loader

Chadwick Munn 
Rating:
3.0

The guy there gave us a contract with the wrong truck number and wrong license plate. I got a text asking to confirm the license plate which I saw was wrong so I went inside and asked about it. He said “oh, don’t worry about it uhaul sends all these extra texts. I’ve got you covered in the contract.” We go to return our truck to Chicago after hours. Get a call from corporate saying they don’t have the truck. It’s kind of hard to miss a 15 foot truck. I followed the app instructions for after hours. The reason they can’t find the truck is because the wrong number and license plate is listed on our contract. I just don’t understand how these huge errors happen ever time I use U-Haul. Our last move they tried to charge us for damage and say they have footage of me damaging it. This was not true. Apparently they were talking a different truck number and confusing me for someone else. They tried to charge me $1000 and I had to go back and forth with the manager. I feel like U-Haul is not worth the headache.

Michael Mateos 
Rating:
1.0

Complaint There was no extra days. The 15' Truck was returned on 9/10/23 at 7:30pm est. Key was dropped at that time and location did not check in truck when they opened. I WAS CHARGED FOR EXTRA DAYS, this is a lie. Truck was returned in 11 hrs

James Rogers 
Rating:
5.0

Things good everything is great

William Green 
Rating:
4.0

Good experience

AJ L 
Rating:
1.0

I rented the truck for 4 days and was receiving calls from the location owner before the 3rd was even over to come return the keys and he spoke in a very hostile way. Definitely dont plan on going back and I also dont recommend anyone to go that location.

Donte Mullen 
Rating:
2.0

Clean the office, it smells like the dog. Beautiful brown Lab, but the office smells like the dog, its almost sickening to have to stay in there for any period of time.

Gail Johnson 
Rating:
5.0

helpful staff

Thomas Yoo 
Rating:
5.0

Customer did not leave a comment.

TOnia Jones 
Rating:
1.0

Customer did not leave a comment.

James Henderson iii 
Rating:
3.0

Customer did not leave a comment.

Latricia Glenn 
Rating:
4.0

Customer did not leave a comment.

Richardo Henry 
Rating:
5.0

Always very professional and excellent customer service.

john fitts 
Rating:
5.0

Customer did not leave a comment.

Olusegun Ogunsola 
Rating:
5.0

Great customer service and excellent product

Thomas Washington 
Rating:
4.0

Customer did not leave a comment.

JB Kenney-Ali 
Rating:
5.0

The staff made the experience pleasant and the go-to place for rentals.

Dana Summons 
Rating:
2.0

to ensure the safety of customers since that location looks pretty rough. perhaps don't advertise to drop off after hours.

Bradford Redding II 
Rating:
1.0

I was charged more then what i was told. Thats fraud. I just forgot to add gas. And was charged 200 dollars. Im disputing this feee with BBB

Deborah Peace 
Rating:
5.0

Customer did not leave a comment.

Cheryl Torain 
Rating:
5.0

Customer did not leave a comment.

Darin Berry 
Rating:
5.0

Customer did not leave a comment.

Augustus Houston Jr 
Rating:
5.0

The staff was very nice and accommodating to me.

Yulanda Tucker 
Rating:
5.0

Customer did not leave a comment.

Donna Ridgell 
Rating:
5.0

Customer did not leave a comment.

Tyrone Gills 
Rating:
3.0

Customer did not leave a comment.

Alexis Maloney 
Rating:
5.0

Cliff was excellent and very professional

esther caplinger 
Rating:
5.0

Customer did not leave a comment.

Kelvin Brown 
Rating:
4.0

For the most part, always satisfied with their service.

vernita williams 
Rating:
5.0

Customer did not leave a comment.

Gwen Kramer 
Rating:
3.0

Customer did not leave a comment.

SHARON EVERETT 
Rating:
4.0

Customer did not leave a comment.

Arthur Streete 
Rating:
5.0

Customer did not leave a comment.

Marlon Bates 
Rating:
5.0

Customer did not leave a comment.

Marcus Byrd 
Rating:
3.0

Clean the trucks inside, it had snider webs and smelled. Plus I understand you only charge 19.99?a day for the cargo van but the mileage is ridiculous. It’s an eight cylinder truck and the gasoline cost is high and then the mileage is high which made me pay almost $70 for a couple hours of renting the cargo van. Be more realistic in your pricing.

Rachel De Four 
Rating:
5.0

Not a thing at this time

William Green 
Rating:
5.0

Customer did not leave a comment.

daniel franco 
Rating:
2.0

Customer did not leave a comment.

ABRAHAM YUK 
Rating:
5.0

Don't see a need to improve anything at this location.

Joseph Briscoe 
Rating:
5.0

Every time I come here the staff is knowledgeable, friendly and actually OPEN ! So many places you go they advertise they are open and the staff is no where to be found . This location is awesome ! Highly recommend.

TONY DELK 
Rating:
1.0

The owner was upset with me because I had rented the truck for 2 days. He said U-Haul should have sent you to another location. It's thr beginning of moving season I need my trucks. I don't understand how he would have made more off of thr same truck but ok? It was another lady standing in there as well and he wasn't trying to help her rent a truck either. He was rude and very money hungry. If I didn't need the truck for moving some stuff for a event I would have walked out of there an went to Hertz. I will NEVER USE THIS LOCATION AGAIN!!

Joy Campbell 
Rating:
4.0

Excellent customer service, professional staff and the vehicle was maintained well.

MALIK FREEMAN 
Rating:
5.0

I have been using this location for a long time They have excellent customer services

marie claude 
Rating:
5.0

Yes he is alway kind polite and very helpful I would recommend to any of my friends

Kathleen Horton 
Rating:
4.0

Very professional!!

Judith Smith 
Rating:
4.0

Customer did not leave a comment.

Mary Murdock 
No reviews have been submitted for this location.

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