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DAVID M
Customer Reviews for Savannahs Instant Auto Tag Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Worst Customer Service Ever Still Didn’t Fix What I Asked Nor Did They Call Back With Any Updates
Asia JThe location was alright and the owner was very nice and helpful! Van was clean and well maintained. Only issue I have is that I received the wrong code/instructions from Uhaul to retrieve the keys for the van, then had to sit on the phone with customer service for about an hour trying to get the correct instructions/code. Eventually got the correct code but it cost me valuable moving time.
Anna NSo friendly
william lwill recommend will do more business
JAMES HThe service was great employees was excellent I will recommend them to friends and family
JAMES HGreat service.
EARL HMake sure vehicle is sanitized and clean
Kia lIt took them nearly 48 hrs to send me my reciept. Typicially I am sent my final bill from Uhaul 5 to 10 minutes from leaving the facility.
Adam FThe location was said to open at 9 but No one was inside office When I got there at about 11:30am and I been calling them since 10am
DeSahra ODetails concerning pickup were somewhat confusing due to COVID-19 pandemic changes.
Eric GYou guys provided fast and expedient service...very kind and accountable, great job, love working with this location
BARRY RThis is a user friendly location.
Jo ABest experience I have had with uhual is at Savannah’s.
ben mTell people about the hold on there account not only how much to rent and tell people the documents they’ll need before hand. Make instructions clear
Javonna HDo not charge the insurance fee when the customer has their own
Robert BExcellent experience!! The owner met me there an hour and a half earlier than the store opened because I needed the trailer at 8 am. The trailer itself was perfectly clean and in great shape. I hooked the trailer up and the lights didn't work. She patiently waited with me while I was troubleshooting. Finally when I couldn't figure it out, she walked me down to her mechanic friend (who was as equally nice and helpful) at the opposite corner, and he was able to help me.
Charles FEveryone was very nice and friendly keep up the good job.
Kenya KRerental discounts to start.
Franklin SYolanda was very knowledgeable, pleasant, and accommodating. I would definitely rent from this site again.
maria HThis location manager was very helpful. I was very unhappy about being moved around to different locations to get my truck. This caused me unnecessary cab fees and lost time. I don't recommend uhaul to friends for this reason.
Morgan HMade the reservation online, got the confirmation about the 'PREFERRED' pickup location. Drove 2.5 hours to get to the location just to find out that 'PREFERRED' location just means that it was bullshit and you have to go 5 miles (25 min drive time) to another pick up location. The first location confirmed that there was a truck available before we left. Once we got to the second location they refused to give us the truck but gave another location to go pick up the truck. At that point I was boiling with anger, I called uhaul customer service and finally I was able to talk to a 'MANAGER'. Not really sure who made him the 'MANAGER' he was rude, unprofessional, loud, argumentative and had no experience how to talk to a frustrated customer who was 3 hours away from home and not knew what to do with the situation. In pas 20 years I have used uhaul in numerous states and multiple locations, never have I ever had this experience in my life with uhaul. Please stop conning people by giving them 'PREFERRED' location, that is extremely mean and unprofessional thing to do. I thought that was my pick up location not knowing that it was a language meant to engage people and when they get there its a switch and bait situation. Not really sure If i will be using uhaul in future, i will also tell people how i was treated by the uhaul staff. Second location: Sign was not visible from the road, the place itself looks like a jail, had to drive down the block to pick up the truck.
Kamran SMy main issue with renting from this location was the fact that I requested a furniture dolly on my reservation and I wasn’t told they didn’t have one until I picked up the truck which left me trying to find one at the last minute, nor did this location sell locks to lock the back of the truck. In addition to that upon receiving the truck I was advised that it had less than a quarter tank of gas so she was kind enough to give me a $15 credit but now before getting on the road I need to make an additional stop to fill up the rental truck. This is my 4th time renting a Uhaul and I never received a truck or van with less than a quarter tank of gas. My suggestion would be to simply rent the trucks out of a full tank or at least close to it.
Billy GI was unhappy with being sent to this location, far from my hotel and storage unit. The people were perfectly friendly and accommodating however.
Patrick KVery very very outstanding customer service rendered.
darrell oIt's a lot I .My experience Was not good .The location was switched .I ended up with a truck then was not the size I wanted ..Am I Time was inconvenienced For over an hour .I used a lot of time gathering equipment to accomplish my mission I was very upset .
Loretta PVery friendly and customer-service oriented.
Gladys BI did not use this location, but, rather, U-Haul Moving and Storage of Overbrook. They were great. Why would U-haul ask me to rat a location that I did not use? Speaks once again to the weakness of your computer systems.
Michael WEveryone @ Savanahs Instant Auto Tag Services are always extremely professional , and pleasant to me that's ; why I use them whenever I need a UHual .
alexia hThe trucks are parked in a muddy area, and it rained the previous day, so the truck and the equipment had mud on them. However, I would like to commend the owners, who were able to get us the equipment and fix the issues that the Uhaul customer phone (dis)service had created. The personnel at that location was very professional and helpful, the customer phone (dis)service has been a never ending nightmare that created a convoluted mess at every single step of the process. We were not even able to use the free storage offer due to the inability of Uhaul's phone customer (dis)service to successfully book a facility! And they did not cancel orders that I asked to cancel weeks in advance! Simpy OUTRAGIOUS!
ELISA MThe assistant who took care of me was great...
Martizea RWas unsure of location the key for the back padlock. That would be helpful, especially if we held it overnight. Otherwise, very friendly service.
John KThey're very friendly, kind, and funny! I would recommend one of my friend (s) or family members.
DOMONIQUE JThe bestest u-haul experience eva
ALLEN Ja wider selection of rental equipment
marco lReimbursing the change back within 24 hours....
annette hLove the energy they treat they customers with care customer service couldn't be better
Davaughn TTook forever an hour after i made the reservation the vehicle i initially reserved was not available i reserved a van i got a big truck with no straps my items where damaged from sliding all over the truck.
Robert KGreat service! Wonderful customer service
tamella hThis is a shop which performs multiple types of services, not only U-Haul. This resulted in a very long wait time, both when picking up and when returning the vehicle. The single employee was very pleasant and nice, but the wait, of over 40 minutes for pickup, was unreasonable. This was after checking in online.
Shmuel EVERY SEEDY part of town. Wouldn't want to be there after dark. The woman who took care of us was very pleasant and helpful.
robert mHave a truck that is closer
Jamison HCustomer service was very friendly and professional.
crystal bWe were scheduled for 9:30. All the staff came in late. I was told I was being given an extra day only to be told the so called extra day was non-refundable. My reservation was changed 2 days before to a smaller truck and the car transport was no where to be located. As a long time customer, I was disappointed.
Monica Skeep up the great work
george nNotified a customer when their original reservation is going to be delayed. Savannah was great trying to accommodate what another location couldn't provide a truck for.
shannayah wThe location and equipment were fine. However, I had a reservation and had to go to two other Uhaul locations before actually getting a truck (5 hours later). I almost missed my moving deadline, and spent most of my day trying to track down a Uhaul truck at two different locations. Apparently, a reservation doesn't mean anything, so unlikely using Uhaul ever again.
aaron gThe place I was suppose to get the unit did not have one, so I was redirected to Savannahs. U Haul is only a sideline for these guys. Waited on others getting car tags, etc. I booked the unit weeks before my arrival, so I would have expected the trailer would be available to me at the location specified. It could have been relocated on your dime.
Curtis WI love this place. The clerks are extremely polite!
Franklin RThe staff was excellent an very nice an courteous
mieshis jThe folks here were great, but U Haul's regional scheduling service was poor. The truck I picked up (26') was supposed to be available in a different location and 15' in size. It was much harder to navigate and used much more gas. I also had to go to 3 locations to get the equipment I had reserved in advance.
Raymond LThe woman behind the counter which I believe was Savannah was awesome. She made the whole process a piece of cake. Thanks Glenn
Glenn HVery friendly environment! Professional Servive! Loved it because it was in the neighborhood and the best part...the owner had fruits in a bowl for customers instead of candy!
stephanie rAlways received excellent service
Franklin R