Customer Reviews for Saums Road Self Storage
(U-Haul Neighborhood Dealer)

354 reviews

19936 Saums Rd   Katy, TX 77449

(281) 206-0248

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–4:30 pm
  • Sun: 12 pm–4 pm
Special Operating Hours
  • 3/30/2024: 8:30 am - 12:30 pm
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(281) 206-0248

19936 Saums Rd
Katy, TX 77449

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–4:30 pm
  • Sun: 12 pm–4 pm
Special Operating Hours
  • 3/30/2024: 8:30 am - 12:30 pm
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The person working there is nice, but the truck was very old, hard to drive and bad brakes.

Alireza Sharafi 
Rating:
4.0

Customer did not leave a comment.

Tony Granger 
Rating:
5.0

Customer did not leave a comment.

Ciro Romero 
Rating:
5.0

Customer did not leave a comment.

Daniel Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Yusbel Teriana 
Rating:
4.0

Customer did not leave a comment.

Gustavo Machado 
Rating:
5.0

Customer did not leave a comment.

APRAMEYA BHOL 
Rating:
5.0

Need grease for the Dolly Tow that all...

Juan Vale 
Rating:
5.0

I have no suggestions of any improvement, because my service was so excellent. Staff was anle to accommodate me at the last moment when the arrangements I had with U haul failed eith my scheduled appointment.

zenobia scott 
Rating:
5.0

Customer did not leave a comment.

David Bailey  |  Overall Experience 
Rating:
5.0

Excellent experience!

Dagna Peraza 
Rating:
5.0

U-Haul process and staff are awesome. They have thought of everything to make it easy on the customer. Thank you!

MICHAEL WILGANOWSKI 
Rating:
5.0

Customer did not leave a comment.

todd chesley 
Rating:
4.0

Customer did not leave a comment.

Victor Garza 
Rating:
2.0

The drop-off location was not so good (Saums Rd). Key drop-off was not described or detailed. (I ended up pushing key under 'office' door. What personnel ???

stan beaver 
Rating:
2.0

Couldn’t tell if the place was open or closed because of all the construction. Directions to find the lock box for the keys was unclear.

Morgan Bromgard 
Rating:
4.0

Customer did not leave a comment.

John Reber 
Rating:
5.0

Excelente 100%

Henry Iragorry 
Rating:
5.0

Customer did not leave a comment.

Aurora Carnes 
Rating:
3.0

Customer did not leave a comment.

scott audibert 
Rating:
1.0

I got a call Monday night changing my pick up time from 9 to 10 because someone forgot to set up my self check in and wouldn’t be in until 10. I waited for 30 min and no one showed up. Customer service was helpful and found me a new truck nearby. I got to the second location and couldn’t find someone to check me in for another 10 min. The trucks bumper was barely hanging on and was not in great condition. I lost an hour with my movers that I had to pay for. Frustrating experience I thought you should know about. Thanks.

Becky Restum 
Rating:
5.0

Customer did not leave a comment.

GLORIA HOWARD 
Rating:
5.0

Excelente trabajo

Elizabeth Rivera 
Rating:
5.0

Customer did not leave a comment.

Luis Diaz 
Rating:
3.0

Customer did not leave a comment.

Brooke Harris 
Rating:
5.0

I was assisted by Chris and he was a pleasure to work with.

ANTRON YORK 
Rating:
5.0

Customer did not leave a comment.

Irma Garcia 
Rating:
5.0

I received excellent attention and advice from the person who assisted me when I made the rental, I am very grateful for their help. /Recibí una excelente atención y asesoría de parte de la persona que me atendió al momento de realizar la renta, estoy muy agradecido por su ayuda

jhoan fuenmayor 
Rating:
5.0

Customer did not leave a comment.

Rotceh Ruiz 
Rating:
5.0

Everything was a good experience. Will definitely use in the future

Trenecia Busby 
Rating:
5.0

Nuthin

Lela brown 
Rating:
5.0

Customer did not leave a comment.

Maria Alavarez 
Rating:
5.0

The representative for U-Haul was very friendly and professional 😊

Valerie Pinkney 
Rating:
5.0

Person incharge was amazing! Very nice, help-full and friendly. Will be using strictly this location moving forward.

Austin Thompson 
Rating:
5.0

Customer did not leave a comment.

Yaniur Pacheco 
Rating:
5.0

Customer did not leave a comment.

Ernesto Martínez 
Rating:
4.0

Nothing. I am truly satisfied.

James Anderson 
Rating:
5.0

Overall satisfied with the level of service delivery, Attendant was honest, gave his word and kept to it. Location comes highly recommended.

Stephen Bewong 
Rating:
1.0

Don't over charge the customer. Have right mileage and gas meter right. What's the purpose of the dispute button if the pics and info you dispute you can't see them.

Latoya Washington 
Rating:
1.0

I ended up being able to return the trailer earlier than necessary which was a day ahead. Unfortunately by the time I finished unloading and cleaning the trailer it was after hours. So we drive the trailer to this drop off location and we watch the videos on the unhooking process Remove the cords and the strips was no problem at all. I had a 6x12 … unfortunately the trailer wouldn’t unclip from my vehicle. We had two people trying for over 30 minutes After hours were reached out to, the first representative was great she was like let me get you guys to roadside assistance they can assist you with no problem ( especially after finding out we were 2 women in a lot late in the evening) The first dispatcher was completely rude. We have her the run down told her we checked everything off the list and tried everything. She had a bad attitude didn’t care about the situation at all just kept telling us that we didn’t know what we were doing basically “professionally” . I told her ma’m we’ve been out here for over 30 minutes trying everything you’ve already said she then said im going to transfer you such and such will help and she hung up on me as I was asking her a question The next representative did try and assist more and she stayed professional. She states that it could be equipment failure but if it wasn’t then it would be on me to pay $300 dollars for having roadside assist. That’s completely wiled. We had to have a total of 5 grown adults to get the trailer off of the trailer… the agent say yes on the phone the entire time

Danielle Dominguez 
Rating:
1.0

Truck has 178,000 miles and was in poor condition. Driver side door is damaged and would not close properly. Transmission at times would not shift out of first or second gear. Reserved and paid for 12 furniture pads but only 3 pads were provided and was told by office employee that pads were not available and refund could not be provided. Tie -down boards inside the “box” were broken and could not be used. The Saums Road Storage location is junky and not maintained. Large sink hole in parking area is difficult to navigate around. The facility has no security fencing and has very poor lighting which created unsafe conditions for my late evening truck return. Do not use Saums Road Self Storage as first choice for Uhaul rentals!

Michael Fagnant 
Rating:
4.0

Very accomodating on short notice.

Glen Hartwig 
Rating:
5.0

Customer did not leave a comment.

Robin Bertot 
Rating:
5.0

My initial reservation was confirmed, then changed due to vehicle availability. I did not get a confirmation call from the 2nd location, so I called the new location. No answer, so I called Area Customer Service a couple of hours before my scheduled pickup. Area Customer Service also was not able to get an answer to their call, so my pick-up location was changed again. The 3rd location was just fine...available, professional, etc.

Robert Mertz 
Rating:
5.0

Mark was very helpful and patient with me from. The first day I met him. I really appreciate his professionalism and his respectful way of interacting with me. Thank you for helping me thru a difficult time.- Ms. Cummings

SHANEIK CUMMINGS  |  Overall Experience 
Rating:
3.0

The truck EL 1126C had 3 inches of play in the steering 1 1/2 inches ether right or left Hard to keep centered in road wandered from side to side due to excessive play in the steering sector. the truck had 174000 miles on it cab noise was high truck was very beat up cracked and broken mirrors scrapes and dents

Alvin McCall 
Rating:
5.0

None come to mind.

Gregory Boyles 
Rating:
5.0

It went from $19 99 to $86.00 real fast! Fees are crazy....mileage mostly. Location and employee were great.

renee herndon 
Rating:
5.0

Customer did not leave a comment.

Shon Scherer 
Rating:
3.0

Customer did not leave a comment.

James Good 
Rating:
1.0

The customer service was awful.

ANJANETTE IDOM 
Rating:
5.0

Customer did not leave a comment.

Lin Roberts 
Rating:
5.0

Customer did not leave a comment.

James Fivash 
Rating:
5.0

My experience was good. I feel as though management was accommodating for my needs. I hope others feel the same.

Joshua Epps  |  Overall Experience 
Rating:
5.0

Best U-haul service that I've experienced so far!

Symphony Yellowe 
Rating:
4.0

Chris was helpful and made things right! The facility is under construction (additonal storage units), so the grounds are a bit cluttered, but don't let that put you off! Overall, a good experience.

William Kopf 
Rating:
5.0

Customer did not leave a comment.

Diego Viloria 
Rating:
5.0

Nothing and it was raining you guys are great

Teherin Jackson 
Rating:
5.0

This facility informed me on the day of the rental that they don’t have units available. They acknowledged the reservation but they said they sold out and to find another facility. Very unprofessional.

Bill Elfakih  |  Reservation 
Rating:
5.0

None

Heidi Gibson 
Rating:
3.0

Storage / junk yard. Was able to drop off my equipment. Not very appealing but it worked!

Alex Durham 
Rating:
3.0

Customer did not leave a comment.

Carlos Madrigal 
Rating:
5.0

Chris was super helpful . He answered ALL of our questions and helped us get the right uhaul

SARAH MAVAD 
Rating:
5.0

Customer did not leave a comment.

JORGE FLORES 
Rating:
5.0

Customer did not leave a comment.

Joseph Moore 
Rating:
5.0

Customer did not leave a comment.

joel rosson 
Rating:
3.0

Customer did not leave a comment.

Johnie Glover 
Rating:
5.0

Customer did not leave a comment.

mark sabala 
Rating:
5.0

Customer did not leave a comment.

Sayari Broussard 
Rating:
5.0

Customer did not leave a comment.

Jory Watson 
Rating:
4.0

Customer did not leave a comment.

David Brasher 
Rating:
5.0

Nothing to add :)

Igor Chekhovtsov 
Rating:
5.0

Extremely satisfied

Ophelia Zelee 
Rating:
1.0

Overcharged me and didn’t check in my van after returning it, friendly but not very organized

Chris Shaftoe 
Rating:
5.0

Customer did not leave a comment.

Carlos Zalamea 
Rating:
4.0

Easy mobile check in and convenient location

Anthony Mays 
Rating:
1.0

Lack of communication, waited over a year for my latch to be replaced on my storage unit, which to the date I moved out still hasn't been replaced there for there were times I couldn't access my unit or sometimes even secure it, as a business owner that had things stored in it cost me sales because I couldn't access them at times. I'm very disappointed with the service and lack of communication.

Tubular Bounce Rentals   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deangelo Galvan 
Rating:
1.0

Cancelaron mi reservacion, a pesar que yo llame por telefono y me dijeron que no habia ningun problema, lleque y ya haian cancelado mir reservacion, me dieron otro camion , que dijeron que a pesar de ser mas grande me costaria lo mismo que el que me quitaron, el problema es que al final en lugar de cobrarme 0.79 centavos como decia en mi reservacion, me cobraron 1.09 y no quisieron reconocer el precio original y me cobraron mas de lo que decia en mi contrato inicial. Son unos estafadores. y si no corrigen el abuso, lesdejare un mal rewiev en google.

Jorge Olivera 
Rating:
5.0

Customer did not leave a comment.

Rachel James 
Rating:
2.0

Unprofessional and understaffed

Farren Hunter 
Rating:
5.0

Best storage experience I’ve had, customer for 4 yrs (left because we moved). We used the temperature controlled units, they were great, I always felt safe accessing my unit, my items were kept in perfect condition and I never worried about my contents being damaged or broken into, no wired smells or pests, there was always a dolly or rolling cart to help move things from the unit to the car, just an easy and great set up. Our pricing felt totally reasonable and affordable for the unit size and service. Staff was always helpful. Highly satisfied!

Tim Daniels  |  Overall Experience 
Rating:
2.0

The mobile check in process is awful - I will never do self pick up again. It was not easy at all. The reps took forever to answer any questions.

Erin Olison 
Rating:
5.0

Customer did not leave a comment.

WILLIE CHARLES J JONES 
Rating:
5.0

Customer did not leave a comment.

William Young 
Rating:
5.0

The employee was very nice and helpful.

HERLINDA RENDON 
Rating:
1.0

I rent the truck for only one day.Had been charged for 3 days, refund my money,Please do not cheat. Contract No: 21356613 Out ;Sep 25th,In :Sep 26th. We skip Uhaul until this problem solved.

Feng Liu 
Rating:
4.0

The process was very quick but had a couple issues. When starting the inspection process, it was noticed the vehicle listed on the paperwork did not match the actual truck. I brought this to the attention of the front desk and tried to fix it. He was unable to do it, but I called the customer service and it was updated. I did not complete an inspection process due to the mix up. I originally rented an appliance dolly but at the time of pickup, it was removed due the dolly not fit for service. It would have been helpful if this was known prior to the pickup.

Patrick Cho 
Rating:
5.0

Customer did not leave a comment.

Carmen Aguilar 
Rating:
3.0

Customer did not leave a comment.

Lisa Weber 
Rating:
5.0

The service is excellent

carlos roberto 
Rating:
5.0

Customer did not leave a comment.

Anielkis Morales 
Rating:
5.0

Customer did not leave a comment.

Juan Londono  |  Overall Experience 
Rating:
2.0

I was supposed to pick up truck from a different location which was 2 miles frol my house. After finishing verification we leant the vehicle don't habe a world lock. Then the agent on chat cancelled this reservation and send me to another location which is 5 miles from my house. The agent was nice. But for any issue it was impossible to get help from call center. Customer care reaching experience is 40 mins after approval process. I paid 7 miles of gas becuaee uhaul could not delivered my vehicle from my choice of location. That location is so dark and no clear direction on where. I struggled 45 mins in finding the key box. Word key was so jammed the password did not work. It took 15 attempts to unlock that key box to retrieve the key. Worst experience from a company which I had pleasant experience in past.

Vinodkannan Gopu 
Rating:
5.0

Customer did not leave a comment.

Raquel Osorio  |  Overall Experience 
Rating:
5.0

Nothing service A+

Stephanie Jovel 
Rating:
3.0

Appointment was set for 3 PM on July 7. Showed up on time to find that the attendant was out for lunch. Not return until 330ish. There’s put a strain on our time limits. The man was apologetic by saying that the other attendant was running late. Later on he admitted to going to have lunch with a tendon because of a random issue. And that there was nobody else that worked there. In other words blatantly lied and then later on came out with the truth. Extremely unprofessional and I will not use this facility again.

eddie barillas 
Rating:
5.0

They were very professional and knowledgeable of their storage facility. I will be using them again.

DAVID DELEON  |  Overall Experience 
Rating:
5.0

Was immediately greeted with a warm welcome and given clear and concise information about my rental.

Sara Mohiuddin 
Rating:
5.0

Customer did not leave a comment.

Ashley Peveto 
Rating:
5.0

Staff & Equipement Appreciate all there help.

woodrow marshall 
Rating:
5.0

Outstanding assistant; help tremendously in trailer preparation.

PAUL BROUSSARD 
Rating:
5.0

It was super quick and super easy picking up and returning. I would highly suggest going to this location rather than an actual uhaul, because it's always a 30 minute ordeal or longer at an actual uhaul store.

Ashley Peveto 
Rating:
1.0

I was over charged for the rental I used. My mileage was over calculated and to speak to someone took more than an hour long. Will never use U-Haul again and plan on using enterprise

Anthony Serrano 
Rating:
5.0

Customer did not leave a comment.

Mehmet Abi 
Rating:
2.0

Very dirty very dirty

Mariama Samb 
Rating:
5.0

Customer did not leave a comment.

Daniel Soto 
Rating:
5.0

Friendly service, customer attention and reviewed the rental needs!!!

Janie VEGA 
Rating:
5.0

Customer did not leave a comment.

David Dunn 
Rating:
5.0

I have had wonderful help from the previous owners and staff,up to my departure on the stated day. Thank you all.

LENNOX BEDNEAU  |  Overall Experience 
Rating:
5.0

The best service and I would be recommending your facility to friends off mine.thanks

CLIFFORD CHEVANNES  |  Overall Experience 
Rating:
5.0

The staff were very friendly and accommodating. I would recommend this storage place to people.

KATHRYN COLWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Kennedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY PRESLEY  |  Overall Experience 
Rating:
5.0

Great staff and great place to rent space.

Denis Wilson  |  Overall Experience 
Rating:
5.0

Would have continued our time with this storage facility but only moved out because we had to relocate.

Gustavo Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Mcarthur  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindsay Hill  |  Overall Experience 
Rating:
5.0

I am definitely satisfied with all the staff and the storage area. I highly recommend this place.

Stephen Pina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Mcarthur  |  Overall Experience 
Rating:
5.0

they have very bad communication with clients and are very inresponsible ... me personally. I do not recommend it, I had a very bad experience ....

Cesar Mejia  |  Overall Experience 
Rating:
5.0

Mark was so helpful and accommodating, if we ever move back to Texas, we will definitely use their facility again.

Phil Staines  |  Overall Experience 
Rating:
5.0

The staff at Saums Road Self Storage has always been accomodating and professional. The facility itself is clean and well managed. Highly recommend this storage facility due to my experience.

Mike McQuinn  |  Reservation 
Rating:
3.0

I don't use it.

Mary Frometa  |  Reservation 
Rating:
5.0

The stuff where nice !!

Yessenia Leon  |  Reservation 
Rating:
5.0

They were unable to win my business due to my request. But they were nice.

Travaus JefferyTravausJ  |  Reservation 
Rating:
5.0

Brittany was excellent the entire time of my rental.

DAVID TRULL  |  Overall Experience 
Rating:
4.0

They conveniently fulfilled my needs an will return if needed. Thanks

Timothy Turner  |  Overall Experience 
Rating:
5.0

Absolutely stellar experience at Saums Storage, would definitely recommend to anyone.....

STEPHEN BIENVENU  |  Overall Experience 
Rating:
5.0

We had a great experience from the first contact, Britney was always on the ball, wish all storage facilities had Britney. awesome experience.

TONY ZAIDEN  |  Overall Experience 
Rating:
5.0

Nice clean facilities.

TINA CLINE  |  Overall Experience 
Rating:
3.0

The storage is very clean,good size,easy to getting in and no problems with the front gate, it was that expecting, only a little bit expensive but still affordable

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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