Customer Reviews for Sauers Garage
(U-Haul Neighborhood Dealer)

232 reviews

14292 Rockingham Pike   Elkton, VA 22827

(540) 298-1861

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 298-1861

14292 Rockingham Pike
Elkton, VA 22827

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

I would never do the mobile check in again. It was absolutely ridiculous and wasted so much time.

John G. 
Rating:
5.0

Great service!

madeline R. 
Rating:
5.0

Customer did not leave a comment.

edward S. 
Rating:
5.0

I had excellent service at the Elkton location

Linda K. 
Rating:
3.0

Customer did not leave a comment.

bill M. 
Rating:
5.0

Very friendly and fast service. Within a few minutes I was on my way! The gentleman was very nice and did a great job explaining the agreement! Will definitely rent from them again!

Lori M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Brianna E. 
Rating:
5.0

Everything was great! Awesome customer care.

madeline R. 
Rating:
5.0

Customer did not leave a comment.

william B. 
Rating:
1.0

The trailer had a tire that had a rusted rim and the tire flattened after it was loaded. I called the garage to let them know and they asked me if I could bring the trailer to get the tire changed. I said no, because that would be extremely dangerous with a flat tire. I had to buy a hydraulic jack to unhook it from my vehicle because the trailer is not equipped with anything that allows you to raise it off the hitch. This needs to be changed!!!! So, a garage service was sent to my location to change the tire. The guy who came yelled at me and acted hostile while I was trying to back up to the hitch because I was having difficulty, mainly due to his inability to properly guide me. He was extremely rude and impatient. I drove with the 6'x12' trailer from Virginia to Texas over three days. I turned the trailer in to a storage facility on the fourth day, yet received two separate phone calls from the facility during the following week asking when I was going to turn in the trailer. Overall, this was a horrible experience.

DIANA F. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
1.0

Better truck maintenance and clarification by your customer service people that none of your trucks have a tailgate lift, only a ramp. I wanted a lift help with moving heavy items.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

thomas V. 
Rating:
5.0

Was a good experience with friendly staff.

MICHAEL SHAWN J. 
Rating:
5.0

The owner is an awesome person. A very helpful gentleman who stayed beyond hours on a Saturday just to help us with our trailer. Please pick this location as your preferred pick up location . I highly recommend them.

Clement P. 
Rating:
3.0

Thank you for your friendly service.

David K. 
Rating:
5.0

Customer did not leave a comment.

Jon O. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Very friendly and the process was made super easy! Thank you!

Nelson F. 
Rating:
5.0

Problem with this location, where my reservation originally was before it was switched to Sauer's Garage: Captain Kirk Elkton Outdoor Supplies 14171 Spotswood Trail Elkton, VA 22827 My reservation was for 10 a.m. and the place was closed. Called their number, no answer. Waited until 10:30 and called Uhaul rep who switched me to Sauer's.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Lisa K. 
Rating:
5.0

Very good customer service.

William S. 
Rating:
5.0

Steering on the truck seemed a bit loose. Otherwise a very pleasant experience.

Gregory F. 
Rating:
5.0

5Starz! For Nick and Ranger

KEN P. 
Rating:
5.0

I called close to closing time and Nick was so kind & patient. He answered all my questions. Very cordial & very informed

roberta R. 
Rating:
5.0

Nothing

Betty T. 
Rating:
5.0

Customer did not leave a comment.

abdula A. 
Rating:
5.0

Customer did not leave a comment.

Yogesh Y. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

keith H. 
Rating:
5.0

It was an easy process

Mohammad A. 
Rating:
5.0

Friendly & helpful! The previous renter didn't give Sauer's enough furniture pads, so he didn't have any for us to pick up. Having more furniture pads would be helpful!

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

Tom K. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
1.0

Make sure the U-hauls are inspected inside cab and storage compartment after EACH USE! We all sign a contract to bring back clean as it was when we received it. This was not at all the case.

Jacqueline R. 
Rating:
3.0

Fix your website/app

Jimmie T. 
Rating:
5.0

Awesome!

STUART M. 
Rating:
5.0

Fantastic Customer Service. Wonderful folks and Ranger the customer service dog was very helpful

Jeffrey D. 
Rating:
5.0

The Mobile check in needs improvement.

Leslie W. 
Rating:
5.0

Originally scheduled a 6pm pickup for AMG FLEET SERVICES in Staunton, VA. At first call they were offended i scheduled something at 6, since that's when they close. I just chose that because it was available on the site. They called me back later after planning my 7hr trip to say that they close at 4 not 6 and if I cant get there by 330 they were moving my reservation to elsewhere. I planned my entire drive on hitting their location. They were rude on the phone and I'll advise anyone against renting there and will leave a review on Google. Thankfully I was re directed to sauers garage which added over an hour to my drive. But the people were great to deal with and kind. They waited a little after closing to make sure I could get the trailer because I got caught behind the interstate closing. If I had kept my appointment at amg, I would have screwed as they weren't willing to do anything extra. Would definitely rent from sauers again if needed.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMPAUL R. 
Rating:
3.0

Had to call and remind Sauers to have the unit on site per his request

Don D. 
Rating:
5.0

Customer did not leave a comment.

Russell S. 
Rating:
5.0

Everything was good from beginning to end. The trailer was just the right size and easy to load and unload. Pulling the trailer with my Tundra was a breeze.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Billy R. 
Rating:
2.0

This was not the location in the reservation. Had to drive an hour away to get the equipment.

Meghan P. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Virginia G. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

N/A

Zachary W. 
Rating:
4.0

Customer did not leave a comment.

jessica B. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
4.0

Customer did not leave a comment.

Creig W. 
Rating:
5.0

Everything went great thank you for assistance in my move!!

linda C. 
Rating:
5.0

Customer did not leave a comment.

scot E. 
Rating:
5.0

Customer did not leave a comment.

Kenny S. 
Rating:
5.0

Get more trucks with Cruise Control!

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

dennis N. 
Rating:
5.0

Customer did not leave a comment.

harold P. 
Rating:
5.0

Great people all around.

Robert Q. 
Rating:
3.0

The steering wheel had a lot of play in it.

camilla B. 
Rating:
3.0

Overall expertise was amazing. However, the chains that were on the car dolly were rusted and had to be cut with bolt cutters when arrived at end locations.

liz W. 
Rating:
4.0

Make sure trailer is fixed in good shape so we don't have to come back twice.

Andrew W. 
Rating:
5.0

Went great!!

Rod S. 
Rating:
5.0

all the people and the uhaul team lived up to it i would definitely return for your services thank you very much

Yoandris S. 
Rating:
5.0

Very friendly people eager to help you

lee H. 
Rating:
5.0

Very helpful staff. Clean well maintained equipment. A pleasure to do business with again. This was our third rental from this location

andrew J. 
Rating:
4.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Walter A. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

I appreciate the thorough but efficient job they did for me.

Robert C. 
Rating:
5.0

All went smoothly and the staff was helpful and courteous. Highly recommend.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

sally R. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

There is no improvement needed. Nick helped in anyway to make renting a trailer easy!

Luther H. 
Rating:
5.0

Very friendly, accommodating and otherwise excellent customer service. Colleen did an excellent job. Perhaps a little refresher course and knowledge about the rates. There was confusion about number of days and mileage charge. I was very satisfied and would return there to rent a vehicle.

kenneth R. 
Rating:
5.0

Customer did not leave a comment.

vince M. 
Rating:
4.0

Customer did not leave a comment.

JOE H. 
Rating:
5.0

Customer did not leave a comment.

angela G. 
Rating:
5.0

Customer did not leave a comment.

Carlos S. 
Rating:
2.0

The truck we were given to drive had no signage on it, it was dirty on the inside and felt like it was gonna break down.

nancy H. 
Rating:
5.0

Customer did not leave a comment.

Sofia M. 
Rating:
5.0

I will definitely be renting from here for the next move this summer.

Yvette H. 
Rating:
5.0

Customer did not leave a comment.

Katherine D. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Professional great service

Orlando F. 
Rating:
4.0

Customer did not leave a comment.

Sarah S. 
Rating:
4.0

Very accommodating and efficient

monica J. 
Rating:
5.0

Customer did not leave a comment.

ron B. 
Rating:
5.0

Customer did not leave a comment.

Vaughn K. 
Rating:
5.0

Customer did not leave a comment.

Ms Bert R. 
Rating:
5.0

Customer did not leave a comment.

sara K. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

very nice and professional, equipment of good technical condition, highly recommend this location......

Oleg P. 
Rating:
5.0

The owner Nick Sauer is a pleasure to work with. We rent frequently and he is always very accommodating with clean, well maintained trucks.

stephanie P. 
Rating:
5.0

Highly recommended. The staff is awesome and great helpers. The shop owner was a great guy and very helpful. I will definitely use their services again and recommend everyone to do the same.

Tony R. 
No reviews have been submitted for this location.

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