Charged a day late fee but returned the trailer an hour early.
Jason P
Customer Reviews for Sanders Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service, friendly staff and helpful and kind. The U-Haul itself was not swept out and the pictures where inaccurate.
Rhoda AI had 2 flat tires. They gave me a truck with tires and wires hanging out. They charged me an extra day even though I returned it a day early, ridiculous and will never use u haul again.
Randy BAbsolutely nothing you could do better! Sanders Auto, the owner knew i was coming without calling ahead and was very helpful and friendly.
Hunter HGreat service at drop of location.
David MI normally deal with this location but they did not have a large truck available within my time frame
Graham SNone
Karen CSanders Auto was very helpful, even though they were not my original pickup location. ONCE AGAIN the uhaul website put me in a bind as the location I reserved at was closed. Thankfully Sanders was just down the street and got me all squared away. However, after several bad experiences with uhaul I believe I’ll just buy my own trailer and save myself the headaches.
Michael NThe trailer right tail light was out
James DFriendly and professional staff.
KERRY SThe folks at Sanders are 5 Stars all around!
HASSIEN SI don't blame the location, I blame Uhaul for not keeping up with the maintenance on the vehicles, we had to move during the Tropical Storm and the cab of the truck leaked all over and the box of the truck had holes in the roof. We had alot of damaged items because of the leaks. I would not recommend Uhaul for moving.
Tamatha GMr Sanders followed me down the road to get information needed and to thank me for dropping of early and in same condition I picked it up. I don’t know what his royalties are but they NEED to be more. Thank you.
Beau LNot much interaction with the staff besides a phone call since I dropped off after hours. The gentleman on the phone was polite and helpful. My only complaint was since it was a service center the parking lot was slammed full and very difficult to find a good place to park the 26 foot truck and 6x12 trailer. Eventually we did find a spot to safely park. But overall a great place.
Christopher EDropped moving truck off after hours and drop the keys in the box.
Robert HAC fan didn’t work. I had major issues checking the vehicle in while facility was closed. For me the check in program was not user friendly. Tried checking in at 9pm, came back a little after 10 to try again. Went back in the morning, thought I checked it in then I locked keys inside. Called the 877 U-Haul # and he was helpful. I had someone come to get the keys out so I could put them in the Dropbox.
Lynn BToo far from where I was added 26 miles on to my bill
MARY BLeft blinker light didn't work. They did not offer to fix. Trailer was blocked in. I had to help push backwards into nearby gas station to be able to pick up. The only guy who could do uhaul was no available for 20 minutes. In general this place did not care abiut customer service.
JARED DNothing The service was good
Gaynell SThank you
del gThis location is not user friendly. There is no place to park, and the mud lot is not very hard to get around.
Kimeron KKeep doing the same things.
Deborah BCustomer service was excellent
Shenika WThe trailer caused my truck to shake, even when it was empty. I think the wheels need to be balanced. This is nothing against sanders.
Keith WI got charged more than I should have for gas. When I first started the vehicle the gas meter showed higher than it did on the paperwork. As I was checking in on my phone it let me change the the mark for how much gas was in the car, then after I started driving it dropped down to where the paperwork had originally shown. The paperwork said it was at 3/8 tank, then I adjusted it to 5/8 cause that’s how it looked when I started it, then it dropped back to 3/8 after I started driving. I only drove 28 miles so it finished at 1/4 tank, it should not have had to pay as much as I did for trying to be honest about how much gas was in the tank due to a misleading gas meter.
John IOutstanding service!
WARREN WVery helpful took mins and was finish. Great people always professional God Bless them I will be back Sam Schwartz
sam sThey were great, helped hook up and explained everything to me.
Bryan VBooked the reservation almost three months in advance. Didn’t have moving blankets or utility dolly for rental as requested in reservation. The initial location didn’t have the truck either, so I was moved to this location 30 minutes away - adding an hour to my move to Florida when gas prices are already through the roof.
Samantha HExtraordinarily tight. Could barely get dolly out of there. Staff was friendly
Eric BPlease have someone call me. Our experience with UHAUL caused a lot of inconvenience for my family. Multiple trips were made due to not having the truck we reserved. I called and filed a complaint already.
Brent LAssociate was very helpful and courteous
Mary BFaster checkout web sight slow at time of pickup even though the truck was reserved.
Robert HEveryone was so professional and friendly!
Jessica MThe website that the customer has to provide information doesn't work that well; it just keeps sending error code. it took me three text messages before I was able to fill in my information.
CHERYLTON MVery courteous and professional
Rigoberto LThe employees were NOT friendly or personable whatsoever. If I didn’t absolutely NEED the equipment, and the fact that there were no more available elsewhere locally, I would whole heartedly have walked out of that establishment. I was extremely disappointed in the interaction, and hope I never have to return.
DERRICK TBe open today
John NVery helpful throughout whole process.
WHITLEY LLet renters know which size trailer is best suited for their vehicle to tow
JOSIE MExtremely personable and attentive staff. Solid experience.
Rory AQuality of vehicle offered wasn’t the locations fault. The vehicle had ash from cigarettes in the cab. The vehicle had no extras such as usb plug in or a way to connect my phone. It was a long seven hour drive.
Jonathan WIf we ever move again, we will stop here first
Steven SInstructions on how to lower the fender on the auto hauler. Didn’t see that until the next day and had to leave my window cracked.
Clark SOutstanding service
Leslie HSanderson service station was closed..I left the 26' truck there.. did self check out online
RAYMOND WNothing wrong with the location but U-Haul get your shit together and get a better customer service department and why give a phone number for roadside assistance when your not going to answer. when people are in need they don't want to go to an app or go through online service because somehow some way till get messed up.
Jose MVery nice employee
Nikolay PStaff were very nice.
DAVID PService was great above return. We had to go down the road to actually return the truck and equipment and go back to location to do turn in, but Dave but very helpful and nice but everything. Told us to come back if we ever needed anything else. Already returned once. Everyone very nice.
JANE GGreat customer services!!
Alicia NExtremely friendly staff.
Chris GAwesome people
Kate EAbsolute nightmare. This was the worst experience anyone has ever had renting a truck. I will be filing a formal complaint and posting about my experience. Not to mention NOBODY at Uhaul has contacted me or tried to make this right. TOTALLY UNACCEPTABLE
Ray E