Even though I was confirmed to have a special appliance dolly, they were all rented out. It would be great if the computer program kept these numbers up to date and reflected that to online renters.
Teresa W.
Customer Reviews for San Gabriel Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good
Kin K.Easy, friendly clerk very helpful, van clean , close to home
Marisela L.Very nice experience
edgar H.Bad customer service, poor listening skills and there was no transparency. Horrible experience.
Veronica C.Super nice people.
DAN G.Everyone was friendly and courteous. It made a stressful experience a little easier to deal with.
Stuart P.I need to speak to corporate or management. They overcharged me, lied, and was quite insulting. Certainly not a good experience.
Masaru M.The representatives were very capable and helpful, assisting with transactions at three locations. From the location we reserved the truck, we were redirected to the Las Tunas location. Average rating because the Las Tunas location did not have specific items available for purchase, ratchet straps. We then had to return to the first location which was well stocked. The web based reservation and truck rental process was user friendly. Communication and updates were useful.
Nicholas P.The manager was very professional and great to work with
Robert F.Manny is awesome. He helped me with everything. Made it easy.
Ahlan H.Manny was went above and beyond. It was a really good experience. He made sure to accommodate and communicate very well. Overall extremely pleased with the experience.
Salvador M.This experience was great. The reservation process was easy and the vehicle was immaculate, inaide and out. A special thank you to Ara who was extremely helpful, friendly, and kind. I would recommend this location to anyone who needs a rental truck. Thank you, THANK YOU Ara!!
Paul D.Despite a couple of minor hiccups beforehand, everything worked out great and Manny was a pleasure to deal with. We shall return!
BRYAN K.I do not remember the name of the lady that assisted me but she was amazing, very friendly, professional, communicative and made me feel welcome. Could not have had a better experience!
Joshua W.Everything was smooth and simple.
ALICIA B.Customer service rep was so friendly and helpful. Would definitely rent at this location again.
Carolina T.Did a check in online to make easier process then still had to go in took 40 minutes disappointing had a promo code $10 stated couldn't do anything. Uhaul should have a promotion or loyalty account for customers
Paul C.Poor customer service. The lady at the counter had a bad attitude. I will not return to this uhaul for business in the future.
Rocco O.I rented 26ft Truck at U-Haul San Gabriel. I returned the gas same as I pick up the truck, but they still charged me 7 gallons. How do you know it short 7 gallons anyway? (I should take a picture) The truck is way too old for driving. Its already more than 200,000 miles. Feel unsafe and uncomfortable diving this truck. U haul already made your investment from this truck. It's time to upgrade new ones!!! and safe gas! The lady at the counter was so rude.! I am not coming back at this location. Enterprise Truck is better!
Alex L.Great and convenient.
Jiliang H.Needed a big moving truck to empty out a storage. Customer service was great. The 26 foot truck ran good and got the job done.
JEFFREY D.Excelente service
Virgilio M.The staff was very nice and accommodating! Everything was great!
Darien C.Manny was great. Excellent customer service.
Jeffrey Y.Manny was very helpful. He was very informative about the trucks and procedures needed for the rental to go smoothly. Would definitely recommend this Uhaul to friend or family member. Thanks!
Esteban T.The manager in charge was very helpful and went above and beyond. Excellent service.
Jesus M.Manny was terrific. Everything went very smoothly. The truck we rented was very clean. Manny was kind and helpful. I would definitely recommend this location and use it again.
Dan B.The truck I scheduled was not available because of a service issue. I was I told they tried to call me and let me know, but this did not ever happen. Then I was told to go to another location and rent a truck. I eventually took a smaller truck as I had a deadline to meet. In trying to process the payment the terminal was not working so I did not get the paperwork until later. Upon returning a truck the second time I was dinged for just 1 gallon of gasoline. The guy in charge is not very friendly and has a pompous attitude. The gal who was there called me an hour later with a snotty attitude and chastised my friend for a messy bathroom as he had injured himself and some blood from his arm fell on the floor. Once I was told that if I was an hour late to pick up a reserved truck it would be rented out to somebody else. I can't help but think this is a bad policy and hope to receive some clarification on this issue.
PHILLIP I.The U-haul person we interacted with was very kind and knowledgeable and walked us through each step. He answered every question we had and offered us space to park our car. All the vehicles in the lot were looked very clean and the 9-foot cargo van we rented was in near-new condition. I'd happily rent from here again.
Gerald G.Great job
Charlie D.The management was very friendly and professional. He was also very helpful.
Teresa W.The woman at the front desk that I dealt with, was pleasant and helpful.The van I rented was dirty inside and out. I didn't get any verbal instructions as far as the policy and conditions for rental. I only discovered this because we had to stop at another u-haul location to purchase boxes. A woman working there thoroughly went over their policy , and requirements for rental with a customer and I asked her about it, and told her I did not receive the same at the time of rental.
Alexandra C.Create incentives to fill tank. Having to return as it was is annoying and sometimes leads to getting a vehicle with not enough to get the day going. I would like uhaul better if I could expect that most likely there was a full tank.
Peter K.Nothing
CCHC Z.Manny was nice enough but my truck was dirty inside and out, but the worst part is I was automatically charged a cleaning fee!!!! Manny said I wouldn't, but because I checked on my mobile that the truck was dirty corporate automatically charged me and Manny said he can't change it. Someone please change it and send me a new bill. This is for a non-profit and I can't afford to be charged for something we shouldn't be. It would have been nice if Manny instructed me exactly how to check out so I wasn't charged! I clicked on the vehicle was dirty, but that's how I got it.
David M.Very pleasant and hassle free experience!
Robert F.Final copy of transaction.
Peggy L.It's not that the truck was not clean unto itself, but there was a moderate spider presence in the back of the truck and within the cab itself. Some were black widows.
Rick L.That would be better to inform your customer it's newly paint the back of the seat...it damaged my leather computer bag and I am not happy bout it.
Bill Y.Appliance dolly was not available per my order placed. I was forced to drive to another location with the truck which I was charged extra miles for just to pick up the dolly.
Christopher F.The rental truck was great and Manny was also very helpful with good customer service. They were short on dolly's but Manny let me use one of his personal ones. Great experience overall. Would definitely recommend.
Alan B.Worker / Manager is well experienced on serving me and other customers.
Christopher C.The Uhaul truck I rented was dirty when I received it. The Clark took 25min just checking me in, so I didn't have time to ask for another truck. I put this on the checklist when I received the truck and took pictures. But when I returned the truck I WAS CHARGED a cleaning fee. I reached out about this issue and still have not got a response.
Clifford B.Everything was great. No complaints. Uhaul was clean and drove very nicely. Customer service was great and very friendly/helpful. I would definitely recommend and rent at this location again. Thank you!
Anphi T.Manny at the drop off and Amy in Dispatch were both amazing to work with for this project. 10/10.
Cory T.The guys at the desk were friendly and helpful. Thanks!
ANIQUE T.