Customer Reviews for Samuels Automotive LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

I love neighborhood businesses .... this one did not disappoint ... better service and personality than larger business locations and had offsite parking available to leave my personal vehicle while using the rented vehicle. This is definitely a bonus!

Rating:

5.0

Thanks to U Haul for a easy moving experience using their equipment. Every one I spoke with was very helpful and friendly.

Rating:

5.0

Thanks to U Haul for a easy moving experience using their equipment. Every one I spoke with was very helpful and friendly.

Rating:

5.0

Great service and went above and beyond

Rating:

2.0

Get rid of the bitchy lady behind the desk

Rating:

3.0

I dropped off in an unattended parking lot across the street from the actual business. I had to call the business to get unloaded. I wasn’t given that info in advance

Rating:

5.0

All was good.

Rating:

5.0

First time driving a U Haul truck. It was great! Excellent visibility with the side mirrors as well as the backup camera. I am very impressed. Even better than a 32' RV or my SUV car.

Rating:

5.0

Not a thing! :)

Rating:

2.0

Drop-off location was changed. This area is not safe at night.

Rating:

1.0

Was not given location where I made reservation. Should be refunded.

Rating:

4.0

Friendly and helpful staff. Location slightly difficult to find and or recognize but not hard.

Rating:

4.0

the only problem was the windshield wipers just smeared the water and made driving at bite unsafe.

Rating:

3.0

You can tell customers that the location has been closed for vacation and that while they can rent a truck, they will be surprised when the other items selected (utility dolly and furniture pads) will not be found in the truck. And I did not appreciate being on hold for over an hour and then being disconnected. Your lack of service delayed my loading, and subsequently the unloading which required me to extend my move an entire day.

Rating:

3.0

I rented in Coos Bay, OR for a trip to load goods in Port Orford OR and unload in Ashland OR. I chose theCoos Bay location (60 miles from Port Orford) because it was the closest dealer with a 10 ft truck. I returned in Medford because you offered a discount ($20?) if I did so. At no point was I told that these decisions might result in charges for additional mileage, You should have told me.

Rating:

3.0

Owner was not there

Rating:

1.0

I turned my truck rental in through self service; took several pictures through the Uhaul app. Before I left the vehicle Alex opened to back of the truck and I received a clear through the Uhaul app. When reviewing my credit card statement I seen a 25.00 charge from Uhaul, I called and questioned the charges they told me it was for cleaning fees. I disputed the charges and when I asked about them I was shown pictures of the cargo area not being steeped out and grease residue in several locations. I swept out the vehicle and know it was clean when I turned it in; Alex also opened the cargo area before I left and did not say anything at the time; when I asked him about why he didn’t say any thing at that time he said it wasn’t his job to tell me how I should turn the vehicle in; but he certainly had no problem charging me a clean fee afterwards. I took some photos and one of the cargo area but was not able to retrieve after the fact. When questioning the photos I was shown by Uhaul I was certain they were not of the vehicle I turned in. My word against theirs; the 25.00 charge is more of principle; but Uhaul has lost a customer for life; I will never rent from them again when they can submit claims without discussing the charges.

Rating:

3.0

There is another location in Coos Bay which deals specifically with Uhaul rentals

Rating:

4.0

No improvements. The automative place was nice, and renting was an easy process. I like their dog. ??

Rating:

3.0

this location was where we took the van with cockroaches and got another van to use, it was 35 miles away in the opposite direction, the lady that helped us was nice

Rating:

5.0

Service is great, plus it's in my neighborhood which is appreciated.

Rating:

5.0

Nothing everything was awesome!

Rating:

3.0

things went smoothly

Rating:

3.0

nice truck at a fair price. no complaints on the equipment. friendly service however the uhaul computer wasnt working correctly so took forever to get out the door.

Rating:

3.0

I think the agent there was new and inexperienced, called to have someone walk him through the check out procedure. He was perfectly nice, just needs time on the job so things go more smoothly.

Rating:

2.0

This place is small and primarily a repair facility for cars. Was not what I expected for a UHAUL location. They didn't have boxes, blankets, etc. I had some unused boxes to return for credit. I had to go to another UHAUL location for this.

Rating:

3.0

Nobody was around had my wife return to finish the drop off procedure.

Rating:

5.0

nothing. just keep up the good work.

Rating:

5.0

I showed up just as the staff were leaving and the gal took the time to listen to my concerns and talk with me about the process and made sure I was comfortable leaving it there the way I did before she left. Highly recommend this location!!!

Rating:

4.0

Why was I sent to the other drop off location for the truck and another for the trailer? Someone sent me two different drop off locations.

Rating:

5.0

Excellent, prompt service and very professional. This place gets five stars!

Rating:

5.0

I thought the staff where I picked up the dolly was excellent and couldn't have been more helpful.

Rating:

5.0

I drove almost 2000 miles and didn't have any issues. The truck ran great!

Rating:

5.0

Friendly and helpful service.

Rating:

5.0

Friendly service, good experience.

Rating:

5.0

Crystal provided 2 helpers to help me unload the truck and they were good workers. Thanks Crystal.

Rating:

3.0

This was a very convenient site for us and the cost was very reasonable.

Rating:

4.0

Excellent service..

Rating:

2.0

PERSON BEHIND COUNTER HAD NEVER RENTED A UHAUL. KEPT CALLING EMPLOYEE WHO HAD TO LEAVE EARLY FOR HELP. TOOK AN HOUR TO COMPLETE A FIVE MINUTE PROCESS.

Rating:

5.0

Nothing. It was Perfect: Friendly, Fast, Easy, Convenient

Rating:

5.0

This was the fastest check-out I have ever experienced with any U-Haul location!!! Proficient, courteous, friendly, fast....all I could ask for! I will definitely steer all my rental business to this location n the future. Thank you!!

Rating:

4.0

They need more supply 10 foot box vans.

Rating:

5.0

excellent service, helpful with fixing the plug for lights. great job

Rating:

5.0

Overall a great experience, owner helped me hook up my truck to trailer rental, crystal the front desk lady was very friendly and knowledgeable-- rate them highly

Rating:

3.0

Upon picking up the truck, there was a rubber hose hanging out of the gas tank, and zero fuel.

Rating:

5.0

Fast and professional service - truck in perfect condition for our needs. We would definitely use this service again!

Rating:

5.0

The people at this location were very nice and helpful. Would absolutely do this again.

Rating:

3.0

Very friendly and helpful...The truck we got was excellent for are needs. I highly recommend them.

Rating:

5.0

This was the most helpful Uhaul location I've ever worked with!

Rating:

4.0

We was unable to get the first month of storage free that is suppose to be applied with a one way rental. I really think that should have been resolved better then it was. Having the storage would really be handy.