Customer Reviews for Sams Body And Glass Shop
(U-Haul Neighborhood Dealer)

146 reviews

709 Locust St   Lathrop, MO 64465
(2 blocks west of 33 HWY NW of grade school on South st)

(816) 528-3892

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(816) 528-3892

709 Locust St
Lathrop, MO 64465
(2 blocks west of 33 HWY NW of grade school on South st)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Not the pickup locations fault but unit had a horrible shake starting around 55-70mph. Took us an additional 6 hrs to reach our destination because that's the optimal speed you need to drive and couldn't because of the shake. You would have to slow way down to get it to quit once it started. “Death wobble” That night I contacted uhaul once we got to our destination and said we might be late the following day to return since we got in late and all he told me was it would be an additional $55 to have it any extra day. And also I should have called roadside assistance to help me out. I said we already made it and not a flat tire or something to fix on the side of the road. Anyway, Guess what I'm saying is idk who had rented this thing before me but good thing a elderly person or someone that doesn't know vehicles didn't drive this thing as it could have been bad.

Jeremy H. 
Rating:
5.0

Customer did not leave a comment.

Nikki J. 
Rating:
5.0

Customer did not leave a comment.

Holly P. 
Rating:
5.0

Keep allowing small towns like Lathrop, Mo to have U-Haul branches. They are a great resource to small towns.

Earl G. 
Rating:
5.0

Customer did not leave a comment.

Diane W. 
Rating:
5.0

The original U Haul business called 15 minutes prior to pick up to inform me that the lights weren't working and I would have to go to Lathrop to pick up a trailer. This put me being an hour late, and the gentleman with the vehicle had left.

RYAN L. 
Rating:
5.0

Customer did not leave a comment.

Russell P. 
Rating:
3.0

Very nice people but last time we dropped off, they were closed. We parked across the street with the other U-Haul trucks hoping it was ok.

VALLIE G. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia A. 
Rating:
3.0

Customer did not leave a comment.

CLAYTON M. 
Rating:
2.0

Customer did not leave a comment.

John B. 
Rating:
5.0

We dropped the truck off on a Sunday, so they were not open. We were instructed by phone to park the truck outside of the fence and leave the keys in a drop box, so we did not interact with anyone.

Cheryl T. 
Rating:
5.0

Nice equipment - fair pricing.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Carmelina S. 
Rating:
5.0

Gentleman was friendly and helpful

Jason W. 
Rating:
2.0

Make website better. Make sure business puts the key in the lock box. Faster response to phone calls. More competent customer service. The lady I talked to thay reimbursed us 50 dollars after the other guy missed up was great. Everyone else sucked.

Timothy P. 
Rating:
5.0

Have more than a 1 quarter of a tank of fuel when you pickup vehicle. When I've rented from you before always had at least 3/4tank of fuel so when I returned it had same have pictures of pickup and took back with same showing gauge before and after returning to show mileage and fuel amounts.

Charles R. 
Rating:
4.0

Customer did not leave a comment.

Heather V. 
Rating:
3.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
3.0

Didn't have the appliance dolly or furniture pads that I rented, had to rent appliance dolly from another uhaul store.

Brian R. 
Rating:
2.0

Customer did not leave a comment.

BARBARA H. 
Rating:
5.0

Everything went smoothly. They helped me hook up when I picked up and helped me back up (I am that pathetic) and unhook when I dropped off. Very personable and friendly!

Alison G. 
Rating:
5.0

We were charged over mileage (which we did go over mileage), but were hoping for some sort of discount since we returned the rental a day early. There was no one at the return site.

Melvin P. 
Rating:
4.0

Plz, remove my personal data from your Data base.

BARNEY H. 
Rating:
5.0

Customer did not leave a comment.

WONDA S. 
Rating:
2.0

The people there did not know what they were doing the girl behind the counter especially; they charged us for two days but we returned it the same day, they didn't give us a credit. Our original contract was for one day but they did not bother to do it one day they did it for two not real happy, we will not use this place again.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIE O. 
Rating:
5.0

Nothing, this rental place is already great.

Margret O. 
Rating:
5.0

Nothing

RICKEY W. 
Rating:
3.0

Customer did not leave a comment.

CRISTIAN R. 
Rating:
5.0

Customer did not leave a comment.

Jack H. 
Rating:
2.0

Took more than 45 minutes to pick up rental some due to payment issues but mostly because management would stop to chat with employees, answer telephone calls and have leisurely conversations... at one point called myself and my sister Christine Blakley “broke”.... very unhappy ... was charged 110 dollars for going 86 miles, less than six hours, and a full tank of gas.... insurance added that wasn't asked for... will be leaving a bad review of uhaul and Sam's auto and glass

Gina D. 
Rating:
5.0

Customer did not leave a comment.

Johnnie R. 
Rating:
1.0

I was slighted an appliance dolly and when I called to complain, I was informed it was my fault for not checking before I drove an hour down the road. To be fair I understand double checking the renters promise would have saved me some trouble. I don't necessarily believe the fault lies with the customer. If this isn't resolved I'll never rent from uhaul again and Sam's obviously lost my business.

NATHAN S. 
Rating:
2.0

the online check in only left me no options but to use my phone online which I never do nor wish to do. I still had to check in at the location in person, still had to hand my driver's license and credit card to the counter person. So why the online requirements that I did not want to do? I was also asked if I had a wife/kids and had to give out personal info (Wife's phone, email etc.) that had nothing to do with the car carrier rental. I arrived one hour early and was told I couldn't have the trailer until my 1pm reservation. Very unhappy with this process and will not go through it again. If I had any other options I would not have made the reservation in the first place, Have used U-Haul many times in many places in the past but this may just be the last time I do.

George D. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN B. 
Rating:
3.0

The equipment (utility trailer) was not easy to get to. It was even more difficult to drop off, and if it was dark forget it. The equipment had some damage from previous rentals, but did the job I needed it to do. I did reserve the equipment, and the equipment was available the day of the rental.

Benjamin D. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
2.0

Discourage after-hours pickup. It's a remote location with spotty internet and phone service. I was told by an employee of the pickup location that I could call that number if I had trouble after hours. I did have trouble and I did call and was refused help by the owner of the business. He was downright rude to me.

Kelli K. 
Rating:
5.0

Customer did not leave a comment.

alexus H. 
Rating:
1.0

Online process is awful and staff at Lathrop was not helpful. Will not recommend.

PATRICIA B. 
Rating:
2.0

Customer did not leave a comment.

Christopher B. 
Rating:
2.0

This was 40 minutes out of our way in the middle of nowhere. My pick up place was NOT guaranteed, and I was NOT informed until the night before. Furthermore, there was NOT a furniture dolly in the truck. We paid $10 for something we didn't even receive, and the lady on the phone said there wasn't really anything we could do since I still needed a truck to move and the closest truck was 40 minutes from our storage unit. I booked the truck a MONTH in advance. I'm not sure how a truck company couldn't get a truck from Lathrop MO to St. Joseph MO within a month, but it didn't happen.

James M. 
Rating:
3.0

I would not recommend mobile check in. It was the worst experience ever and caused delay in our over all move. The customer service reps where very bland and not friendly or helpful

Kira S. 
Rating:
1.0

He was insulting and he stole $65 from my bank using the info I gave when I rented the truck

David H. 
Rating:
5.0

Customer did not leave a comment.

karin M. 
Rating:
1.0

First of all they didn't have the 26' truck I wanted at any of the locations in the nearest town despite booking my reservation almost 2 weeks in advance. Then at the last minute I was set up at a pick-up location almost 40 miles away. This forced me to change my plans and get the truck after hours which involved the self check out process. The pick-up location was very poorly lit which didn't allow me to complete the pre inspection process properly because I couldn't really see anything well. Only in the light of day the next morning could I see that the cab was fairly dirty with a few dead flys on the dash. Also, instead of the 12 blankets I requested I was given an appliance dolly that I didn't need. Upon returning the vehicle to the drop off location I was then charged about$120 on fines for a cleaning fee and the "missing" blankets that I never received in the first place. Maybe I should have kept the dolly for myself?! I will call customer service to hopefully resolve these issues but otherwise I will post this review on every website possible and take it up with the BBB if need be.

JASON L. 
Rating:
2.0

Customer did not leave a comment.

Pam D. 
Rating:
5.0

Customer did not leave a comment.

Wally A. 
Rating:
5.0

Sam was very helpful and did everything he could to make sure I had my problems fixed that the pickup location caused. If he could not fix it himself he directed me to where to call to get it straightened our.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

tamra J. 
Rating:
5.0

Customer did not leave a comment.

douglas J. 
Rating:
3.0

Customer did not leave a comment.

Rita S. 
Rating:
3.0

Customer did not leave a comment.

Shelly P. 
Rating:
2.0

Contract shows I got 60 blankets but they only had 39 now they want to charge me 210.00 also the a/c was not working on the truck. That was nice 500 mi trip tried to contact roadside assistants could not get anyone to answer the car hauler was not on the contract now they want more money. I would like someone to call me about all this I can't wait 30 min to an hour for coustomer service any more

Shelly P. 
Rating:
3.0

Customer did not leave a comment.

Patsy B. 
Rating:
5.0

Customer did not leave a comment.

carson K. 
Rating:
4.0

My last rental I was told to drop off here on a Sunday. This location was closed but I was able to call the owner and he let me drop the trailer then he checked it in for me after the Holiday. He is very helpful and friendly.

shane J. 
Rating:
5.0

Always super fast!!!

James H. 
Rating:
4.0

The owner was friendly and made the return process easy.

Shane J. 
Rating:
5.0

Super fast and friendly

James H. 
Rating:
5.0

everything was fine.

adra C. 
Rating:
2.0

The trailers do not have a jack on them, it is very difficult to hook up and disconnect the trailer from your vehicle.

Meghan H. 
Rating:
2.0

UHaul representative couldn't figure out how to rent the trailer properly which lead to a lot of confusion after I'm already on the road and towing the trailer. Won't be renting from Sam's again.

Mike J. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

Brad C. 
Rating:
4.0

Customer did not leave a comment.

donna C. 
Rating:
2.0

Customer did not leave a comment.

TOMMY E. 
Rating:
2.0

Sam did not ask if I wanted insurance. It was automatically added to my bill. He changed the reservation that I made and did not clearly explain that he was doing that.

DAN K. 
Rating:
5.0

Customer did not leave a comment.

Rating:
3.0

Sam was fine. However on this Saturday was the day the U-Haul computers were down and the gal named Britney from KC [(913)-287-1888], who had called me Friday to confirm, had no interest in helping me with my reservation. I finally was able to get ahold of customer service and do the deal over the phone. Sam had no paper contracts and he needs them ASAP.

Phillip P. 
Rating:
4.0

This is not a negative on Sam's Body and Glass. The St. Joseph, MO office didn't book our reservation correctly, so when my husband went to pick up the trailer, it was not available. We even went in to the store to reserve it, and purchased a tow hitch. However, we were glad to have someone work with us on the 800 number, and get the trailer booked at Sams. It was a bit out of the way, but we were glad to get our tasks done on the day we had taken off work.

Kristin M. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
3.0

Customer did not leave a comment.

Dustin H. 
Rating:
5.0

Sam and his crew were GREAT! Very helpful and friendly.

JACQUELINE W. 
Rating:
5.0

I am still waiting to hear from management over the issue I had gettig the truck. Spoke with Deloris Wagner on Saturday. I was suppose to pick the truck up 2 miles from my location, had to drive 30 miles to Lathrop, MO to pick the truck up total of 60 miles to and from. I was told from The Kearney store and Doris that I would not have to pay for the 60 miles vs. 6 miles. Called today and the issue STILL has not been resolved. Not very pleased at this time. Would appreciate SOMEONE to correct this issue. I reserved the truck in advanced and was called the morning I was suppose to pick the uhaul up that I had to drive to Lathrop, MO. Please have someone take care of this issue!

connie M. 
Rating:
5.0

The truck was in poor condition. It was dirty and the rear tires were worn to the wear indicators. That's no reflection on the pickup location.

Wade B. 
Rating:
3.0

Customer did not leave a comment.

dick C. 
Rating:
3.0

Customer did not leave a comment.

Wade B. 
Rating:
3.0

when changing pick up sites from where originally booked, make sure to have several contact modes available to contact customer. delayed our start by 2 hours having to travel to a different location than where booked.

Kenneth S. 
Rating:
4.0

Customer did not leave a comment.

MARYROSE B. 
Rating:
5.0

Customer did not leave a comment.

MaryRose B. 
Rating:
3.0

Customer did not leave a comment.

Samuel W. 
Rating:
3.0

Since there isn't an "average" selection on three of the questions, we marked them as "not applicable". The personnel seemed unfamiliar with the computer and ended up being locked out of the UHaul site. It took quite a long time to return the truck...so all in all Sam's was average.

Valerie R. 
Rating:
5.0

Customer did not leave a comment.

jack S. 
Rating:
2.0

When someone picks up a truck the business shouldn't say good luck not sure the truck will make it that far...we are hauling our life in your trucks we should not be researching what to do when we don't make it. The truck was clean but when we got loaded and less than 50 miles from where we picked it up the ABS light came on, hearing how they had gone about 100 miles to retrieve the truck just for us and how it almost wasn't worth the trouble and how it has a horrible shake and he doesn't know if it will make it...again. So if we drove it less than 50 miles and he drove it 100 what's the odds the ABS light was on for him and he just sent us on a 1200 mile trip. Did I mention he only does U-Haul so they get the money for working on the trucks...well work on it before you send us across the country! Then not even halfway into the trip the brake light comes on and singing at us...now what do we do? Well we stop and both of us having our CDL we check the brakes we check the fluid and all seams fine. Have you as U-Haul read your review on what happens if one of your trucks breaks down...well its not good! So that is our last resort because you say to load the heavy twords the front well what does that mean if we have to unload on the side if the road? We had amazing ppl help us load our stuff are you going to? And if you are maybe you should put that out there so ppl don't only read the horrible story's and think that is our option. On top of that is the whineing from the power steering and how when you are in parking lots, gas stations, and town well pretty much when your foot is in the brake you lose your power steering and again this started right from the get go! Most likely you need a whole new gearbox just an FYI

Tammy S. 
Rating:
2.0

Customer did not leave a comment.

james O. 
Rating:
5.0

Customer did not leave a comment.

edward N. 
Rating:
4.0

No comments

Patrick O. 
Rating:
2.0

Customer did not leave a comment.

Dawn H. 
Rating:
1.0

CHARGED FOR 2 EXTRA DAYS

JACOB M. 
Rating:
3.0

Customer did not leave a comment.

Jaimie W. 
Rating:
3.0

Movers, which were taken from your recommended list, did not show up and I'm finding it difficult to get a 300.00 refund.

Pat G. 
Rating:
3.0

Customer did not leave a comment.

LARRY S. 
Rating:
4.0

only issue we had was that i had requested a certain place for pick up and they sent me somewhere else that was about 20 miles out of the way.

tina S. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA D. 
Rating:
3.0

Customer did not leave a comment.

kenneth P. 
No reviews have been submitted for this location.

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