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Kenerth R
Customer Reviews for Sams Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Horrible customer service. The guy I returned it to was extremely rude and charged a $25 cleaning fee and sent it through before telling me. I asked what the cleaning fee was for and he said “napkins” and I opened the truck to find 1 napkin. When I first picked up the truck there were tons of peanut shells all over the place that I had to clean out before I loaded it. My mind was blown that he charged me a cleaning fee because I literally returned the truck cleaner than when I picked it up. He said he charged it because he “didn’t want to lose his job.” What a complete joke. I will never rent here again because of this employee and advise that nobody rents from this shady place.
Andrew ASecond time using those service at this exact same location and it was quick fast and easy to rent from no issues what so ever highly recommend this location if you're looking g to rent a uhaul.
Natanael PLast time I rented from them, I cleaned it myself brought it back. Then I looked at my bill and I got charged 40 bucks for a cleaning fee when I had already cleaned it.. if you look at my record, you’ll see that I rent them quite often
Greg SI recommend it to the 💯 thank you for existing UHAUL ❤️.
norys mNothing
Patrick HVan wasn't clean as it should have been. Returned the van the same day but after the reserved time. Was charged for a second day of rental when I had it less than a full day
Steven PThe man at the store, for my return of the U-Haul truck was very pushy and told me to come back for my money that I I do not drive for therefore, that was very inconvenient for me. Now I have to find a ride to get what money is owed to me like I said he was very pushy. I said I needed the money that I was owed he said, come back tomorrow, but that’s not as easy, rude, rude and it’s three days later I’m still not there to get the money that is owed to me
Tracy RRented here before and had a great experience and the second time was the same I can’t say as much for another U-Haul place in Haverhill Will definitely rent again and recommend Sams Auto
perry mEfficient and reliable U-Haul rental experience. Clean vehicles, friendly staff, and seamless process. Highly recommend for any moving needs.
Abdul DSams Auto seemed to take my request for a U-Haul as an inconvenience for them. They didn't mention the possibility of a dolly rental until I was about to leave and offered almost no help getting my car onto the auto-trailer. Once my car was on the trailer they were indifferent to the fact that none of the car doors would then open more than 6 inches because the trailer's wheel wells blocked them. So I had to climb out the car window, crack the door and reach in to close the window and then reach further with a stick to poke the ignition button to turn the car off. Definitely not customer service oriented.
Shepard CThe people were very accommodating and great to deal with at Sams Auto, will recommend them to anyone that needs a truck to move
Keri RI was pretty last minute and Sam's Auto was very accommodating. Very happy with my experience
Donna MNice and helpful staff.
Robert MThe lady at the desk help me thoroughly. I been going to Sam's to rent uhaul s over 20 years and they are OUTSTANDING SERVICE. THANK YOU SAMS
LINDA RThey charged me 124 dollars because I didn't enter it with the amount of gasoline I had ⛽️ but with 50 dollars it came and went from where it was, that's not it 😔 it's fair 124 dollars for a quarter of gasoline
Angel HCharged for additional Gas when In reality I returned the vehicle with more Gas than when I picked it up.
Edwardo RThe services were just on point
john jSam was a little rude and very uptight. Treated his employee like dirt.
trevor lCharged for 2 days had the truck back on time but took them a 1/2 hr to check it in because they were busy Check engine light was on and had a problem with brakes this vehicle was a disgrace
Michael DOverall a great experience!!
Kimberly TGreT customer service and that's always key to a great company
Robert SI tried reserving a 15' truck through UHaul twice, the first time it was changed to a pickup truck after my reservation was complete by UHaul without telling me. The second time I got a 15' truck at this location for 6:30am pickup using my phone. When I arrived at 6:30am and tried to get the truck I got a notice that the truck would be hand delivered at 8am when the location opened. I had to drive home and come back again at 8am, it was 8:30am by the time I got the truck completely screwing up my move.
SCOTT JU-Haul customer service booked me for a time before the location opened, and was told to wait. The location also required that I return the truck much earlier than I was told by U-Haul customer service.
Michael SRental pick-up given to my son and me with a QUARTER tank of gas. We drove a total of 50 miles. Put in 5 gallons of gas to bring the tank back to a QUARTER. When we brought the truck back, told agent ("Kristin") we had put gas in, she affirmed everything OK. Learned when I checked the invoice on line (and my credit card number) there were 2 charges: $84.17 (correct amount for the total rental) and another charge of $119.93. ???? Called--Kristin told me it was the charge for gas since I had started with a full tank. BALONEY. My son and I will both swear we had only a QUARTER tank to start. Kristin did not do her job and check the truck before we left. If I do not receive a refund, IMMEDIATELY, of $119.93, I will (1) ask for a hold on both charges from my credit card company and (2) file a consumer fraud claim with the MassAG (Consumer Fraud Dept) against U-Haul, the gas station, and Kristin. This is felony theft. Also, Kristin's treatment of me will lead to a second complaint to the AG for age discrimination: I am 77. Go ahead and publish this---if you have the guts.
Richard TTruck was dirty. They told us at pick us they didn’t have the moving equipment ordered was not available which made the moving extremely more difficult and they could have called us as we made the reservation a few days prior. They charged us $90 for leaving a plastic that we put on the floor because the truck button was disgusting and because the blankets were not folded which we were never told we had to fold them. The guy was extremely rude and never let me talk. Would never recommend that place. Very bad
Amelie GI was so pleased with their services . I am excited and will always recommend your company.
edward nbeen using this location for a long time the customer service is amazing.
JOSEPH BSams Auto was perfect in terms of ease of access, friendliness, and cleanliness. The people there were extremely friendly and chill. They answered all my questions and was able to get me going quickly. It means a lot considering moving is a pain in the ass and having the uhaul rental process go smoothly helps. I will 100% recommend them to anyone I know that needs to rent a uhaul.
Tan NNothing, everything was better than expected!
Charles PStaff were extremely helpful and courteous
Marcella SWhen I returned the truck the guy working was VERY rude. I asked for help parking the truck. The trucks are parked like sardines and I was not about to hit the other trucks. I tried with no luck. I was panicking so I called my husband to come help me. The guy was so annoyed with me that he came over yelling at me in Spanish to get out. It took him a good 5-7 minutes to get the truck parked. When I asked if I needed to do anything he continued to be annoyed with me swinging his arms and saying something in Spanish. I was then charged for fuel after I had already refueled before returning the truck.
Jenn TQuickly and good service I'm totally recommended Everything was excellent 👌
saravia gBetter service
nathaly hNothing needed improvement, staff were friendly, prices were reasonable and location was good. Would use them again if I needed a truck.
Dyanne HThank you for everything you have always been good to us
donald lCleanest U-Haul I've ever rented!! Great service too
Domenica GThey were great communicated great, listened and make sure I was all satisfied
PAULA KThanks 👍
donald lThe staff was very friendly and helpful. Will go there again.
Christina CGas attendant filled up my tank after I told him I'd handle it, resulting in about $30 extra gas in the truck.
Chase BSuper friendly, helpful and very clean fleet!
Megan DAlways available
Karen FOwner was very rude and almost hit me with a truck as he was backing up.
Michelle ONothing. Staff was great. Aisha was awesome
jim cExcellent customer service.
Glenn DThe truck was with out gas and I putting $40.00 gasoline and didn't get it back and in the truck was fast food trash , And when I went to return the truck they want me to pay again . When I paid it in the morning.
Luisa RSam and Kristen do an Excellent job and Aasha too
donald lFast, friendly people, easy to use
Patricia OThe lady that helped me was amazing and friendly.
Luz MJust a weird spot parking terrible sorta old school feeling great truck dude was nice
JAMIE Gdonaldlarivire@gmail.com Sam's U-Haul was excellent.... always there when you need them... Tremendous Service.....
Don Lbe sure to check equipment before renting it out. This trailer had a brake issue and was not noticed until I drove 2 hr.
Jose VExcelente servicio! Thanks ☺️
Margarita OVery friendly employees. They were able to answer all of my questions. This location is definitely going to be on the top of my list in the future!
William Y