Customer Reviews for Salmon Creek Mini Storage
(U-Haul Neighborhood Dealer)

159 reviews

1905 NE 117th St   Vancouver, WA 98686

(360) 975-7533

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 975-7533

1905 NE 117th St
Vancouver, WA 98686

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Skyview HS Senior Parent Association   |  Overall Experience 
Rating:
3.0

Have more help so there is not such long lines.

Joni Morin 
Rating:
5.0

Customer did not leave a comment.

Benjamin Straub 
Rating:
5.0

Customer did not leave a comment.

Tom Eyford 
Rating:
5.0

Customer did not leave a comment.

Erika Paradee  |  Overall Experience 
Rating:
2.0

Sketchy location. Very dark, no one around, wondered when the cops might show up. I did NOT like that my reservation location was changed after the fact. Was NOT given a choice regarding changes. Poor business practices.

Kevin Williams 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Stevens 
Rating:
5.0

Customer did not leave a comment.

Rebecca Atigh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cortnie Strohmaier 
Rating:
5.0

None :)

tim amato 
Rating:
2.0

The place is clean and the rates are reasonable, but the office staff isn't very knowledgeable. When I opened an account, the information was entered incorrectly and I was overcharged. Later, when I stopped by the office to ask a question, the staff person was sitting outside, talking on the phone, and didn't see me walk past her and enter the office. I had to go back outside and get her attention. When I closed the account, the computer died and needed rebooting twice. Once it was finally running, I had to tell the person at the counter how to access the reservation software, as well as help her navigate it. I was owed a refund for the last month's rent, but was told the only person who could do that was on vacation and that I would have to ask again later. They are very nice and accommodating there. They just maybe need to train their desk staff a bit better. And invest in new office equipment.

Melanie Mccree  |  Overall Experience 
Rating:
5.0

Very friendly and efficient pickup and drop off. Would definitely rent from this location again if needed.

Karin Eidsvoog 
Rating:
5.0

The only issue I have with U-Haul is not with the location and their service which were both excellent but rather with your mobile check in app. It is cumbersome and confusing and I consider myself a fairly educated and technically hip grandpa. It left me not knowing whether a step had been completed or not. For instance, I made an attempt to add my drivers license info in the app and it failed. I went to your website and accomplished it the day before pickup. While sitting in the parking lot of your location I attempted to finish the check in process only to see the license was requested AGAIN. HORRIBLE EXPERIENCE. Thankfully your agent there was able to finish the check in and I was finally on my way, all be it 20 minutes late.

Rick Himrich 
Rating:
5.0

Great customer service, friendly and efficient.

Heather Pahkala 
Rating:
5.0

Customer did not leave a comment.

MONICA HOCKLANDER  |  Overall Experience 
Rating:
5.0

Very helpful and pleasant return personnel.

Dennis Lynch 
Rating:
5.0

Very good and friendly communication. Very pleasant. Definitely go back to this location if I need a truck or storage.

Jonathan Uyan 
Rating:
5.0

Customer did not leave a comment.

Jason Smith 
Rating:
5.0

Good work!

dave clark 
Rating:
5.0

Customer did not leave a comment.

Jason Smith 
Rating:
3.0

Customer did not leave a comment.

Katelin Mildred 
Rating:
5.0

Customer did not leave a comment.

Kunipo Kealohapauole-Kepa  |  Overall Experience 
Rating:
4.0

Sharon was incredibly friendly and helpful, calling me a day ahead of time to confirm details, and giving me her personal contact information in case anything came up. Very disappointed in U-Haul’s 24/7 pick up system, but that has nothing to do with Salmon Creek Mini Storge.

Christopher Hughes 
Rating:
4.0

Customer did not leave a comment.

Brian Bauer 
Rating:
4.0

Customer did not leave a comment.

steve israel 
Rating:
5.0

Keep this up! While moving a pain, U-haul made it manageable.

Marc Lein 
Rating:
5.0

I was worried about how to drop off before the office opened and again, the experience was smooth and efficient. There was ample space to park the truck. Great job.

Christopher Loff 
Rating:
5.0

Customer did not leave a comment.

Conni Kockritz 
Rating:
5.0

Customer did not leave a comment.

billie wells 
Rating:
5.0

Customer did not leave a comment.

DAVY BARTLETT  |  Overall Experience 
Rating:
5.0

Imagene is the BEST!! Thanks for always finding ways to make things happen. If/when there is a need for storage in the future either for myself or anyone else, you'll be my top recommendation. Thanks again! :-)

Amber Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tessa Cooper  |  Overall Experience 
Rating:
5.0

The staff was great, the location was good. There weren’t enough trees in the area to cool it off in the summer and In the winter there were gutters right outside the units which I imagine they’ll be a lot of mice and rats during the winter. Too expensive especially for these older factors.

Ramona Linderoth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jim wagner 
Rating:
5.0

Everything went perfectly at Salmon Creek Storage and Imogena was fantastic! 💗

Terri Shell 
Rating:
4.0

Sat in Salmon Creek Mini Storage parking lot with 1 to no bars of cellular service, attempting to checkout vehicle via app. Had to leave, drive one mile north, to gain enough wireless signal to complete process. Next time, I’ll simply go into the office, as the Truck Share 24/7 option requires so many steps (scan license, etc.) to complete online.

JAMES BITTNER 
Rating:
5.0

Customer did not leave a comment.

David Boyer  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful and was delightful to use this facility

DANIEL DIERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Smith  |  Overall Experience 
Rating:
5.0

No improvement needed

DANIEL DIERS 
Rating:
5.0

Friendly, fast and efficient! Had a wonderful first time experience with Uhaul. Thank you so very much!

Karina Knight 
Rating:
5.0

Customer did not leave a comment.

Suzanne Tarbet 
Rating:
5.0

Ima Jean is the very Best!! Love her!! Thank you!!

Ramona Linderoth 
Rating:
4.0

Customer did not leave a comment.

Niklaus Morin 
Rating:
5.0

Ima Jean was fantastic, a true angel during a hard time. The Best!!! Thank you!!!

Ramona Linderoth 
Rating:
5.0

Customer did not leave a comment.

Malinda Freedman 
Rating:
5.0

Customer did not leave a comment.

Troy Moore 
Rating:
5.0

Customer did not leave a comment.

Richard Gould 
Rating:
5.0

Put mileage on the check out receipt. Stop charging so much per mile.

Merle Phillips 
Rating:
5.0

Very helpful and friendly clerk at the location. Will definitely use this location again if needed.

John Knisley 
Rating:
5.0

Customer did not leave a comment.

Roger Skuse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kady Brown 
Rating:
5.0

It was amazing service. I called at 9:30 a.m. and did everything on the phone and was able to get the correct size uhaul van in an hour! Friendly staff makes it even better.

Mary Schwary 
Rating:
5.0

Customer did not leave a comment.

Jean Ries  |  Overall Experience 
Rating:
1.0

This uhaul cost me twice what I expected. It was supposed to be $30 plus mileage with the $14 protection plan. I got the bill today and it's got an additional $59 rental fee and the $28 protection plan. Won't be renting here again. Plenty of other uhaul places that are more upfront on their intended pricing.

CHRISTOPHER SCIACCA 
Rating:
5.0

Employees were very friendly and helpful!!

Tamara Martinez  |  Overall Experience 
Rating:
5.0

I was very impressed with the service we received at this location. I am a frequent customer of Uhaul and have always been satisfied with the experience. Thank you!

Jimmy Stewart 
Rating:
5.0

Customer did not leave a comment.

Glenda Reilly 
Rating:
4.0

Customer did not leave a comment.

Curt Jaffe 
Rating:
5.0

Customer did not leave a comment.

Kevin Farrar 
Rating:
5.0

Customer did not leave a comment.

STEPHEN-KATHLEEN GROVE-CORNETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frances Morris 
Rating:
5.0

No issues

TIMOTHY ADAMS 
Rating:
3.0

The appliance dolly was in poor shape and would not stand up. It fell over on top of us several times.

Naomi Wheatley 
Rating:
4.0

NA

Theodore Duncan 
Rating:
5.0

Customer did not leave a comment.

Michael Baker 
Rating:
5.0

Customer did not leave a comment.

Dean Anderson 
Rating:
5.0

Customer did not leave a comment.

CAMERON KIDMAN 
Rating:
5.0

Great facility. Always well maintained and secure

DOUG MOYER  |  Overall Experience 
Rating:
5.0

I have used Salmon Creek Storage Facility for several years. I have been very satisfied with the condition of the facility and ease of access. The staff have always been very helpful.

PAUL MITCHELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Radcliff 
Rating:
5.0

Customer did not leave a comment.

TIM HAYES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Gamba 
Rating:
5.0

Customer did not leave a comment.

Edward Cebron 
Rating:
5.0

Customer did not leave a comment.

MICHAEL PAULSEN 
Rating:
4.0

I was not notified that the pickup location was changed resulting in going to two locations. Christopher will reimburse me $50 for this inconvenience.

Pam Griffith 
Rating:
5.0

Customer did not leave a comment.

Dave Woody 
Rating:
5.0

All employees were very friendly and helpful. I would highly recommend anyone needing to rent a u haul truck and wanting top quality customer service to go into this Uhaul /storage place. Imagene and Sharon were very qualified for their job and they both perform their jobs with utmost confidence.

Tamara Martinez 
Rating:
5.0

Customer did not leave a comment.

Kristi Canning-Lee 
Rating:
5.0

Customer did not leave a comment.

Ryan Clause 
Rating:
5.0

What a wonderful experience from start to finish!

Erika Secrist  |  Overall Experience 
Rating:
5.0

A very clean facility with a friendly staff. What more could you ask for?

David Degner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Nye 
Rating:
5.0

I would just like to thank this location for it's above me beyond customer service and help during the covid-19 pandemic. They were very friendly and helpful through my whole rental experience and were wonderful to speak with. I appreciate their customer service and will strongly recommend everyone I know to rent from this location in the future. Thank you again for your outstanding help and service you provide, especially in this great time of need for our country.

Anthony Wiley 
Rating:
5.0

Great experience. Staff were always helpful and made things easy.

JEFFREY MOZZOCHI  |  Overall Experience 
Rating:
5.0

Kind lady, friendly cat, convenient service.

Isaac Smith 
Rating:
5.0

Appreciated the service, professional and quick. Sharon is awesome! Thank you

Jamie Dotson 
Rating:
5.0

Excellent customer service. Great experience

Erik Kilgore 
Rating:
5.0

Customer did not leave a comment.

Imogene Patrick 
Rating:
4.0

Nice, efficient service

Melody Carr 
Rating:
5.0

Customer did not leave a comment.

Nicholas Gremley 
Rating:
4.0

Customer did not leave a comment.

Gregory Bender 
Rating:
5.0

Friendly and great customer service.

Mike Mikaele 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Stevens 
Rating:
5.0

Customer did not leave a comment.

Lowanda Govan 
Rating:
5.0

Customer did not leave a comment.

Kristey Humphrey 
Rating:
4.0

Customer did not leave a comment.

Nadine Roy 
Rating:
5.0

First time I have gotten real customer set in a long time

Amber Schuppert 
Rating:
5.0

Customer did not leave a comment.

Eric Latkovich 
Rating:
5.0

Great experience. Thank you!

Abigail Hilton 
Rating:
5.0

Great customer service. I will definitely come back to this location should I require your services.

Todd Culp 
Rating:
5.0

Amazing experience at salmon creek mini storage! Very helpful staff, made sure I knew it was ok to do the after hours drop! Will use them again for UHaul and self storage!

Matthew Welsch 
Rating:
5.0

Customer did not leave a comment.

carl young 
Rating:
5.0

Customer did not leave a comment.

Bobby Schaller 
Rating:
3.0

I’m dissatisfied w Uhaul and their very poor communic around this one mo free storage offer. Vancouver is too far from our home, but Longview (our how me) has no full size storage units avail.

JOANNA RAMEY  |  Reservation 
Rating:
5.0

The appliance dolly had broken belt that I didn't see until I was using it. But other wise everything was excellent.

Eric Olson 
Rating:
5.0

If you want to keep your clients, keep the office A.C. cooler.

Robert Hamilton 
Rating:
5.0

Nice people. I needed outdoor 5x10 and they did not have one available. The agent called everywhere to help me find one. I would rent in the future.

Richard Wlilliams  |  Reservation 
Rating:
5.0

Person working at counter very helpful and friendly.

Robert Serdar 
Rating:
4.0

Make sure that the first place you rent from has the size truck you want.

Shari Cooper 
Rating:
5.0

Customer did not leave a comment.

jack botkin 
Rating:
3.0

Customer did not leave a comment.

Bryan Lancaster 
Rating:
5.0

The ladies were very helpful!

Jose Pastor 
Rating:
5.0

Customer did not leave a comment.

Jill Nelson 
Rating:
5.0

Customer did not leave a comment.

Shannon Lambertson 
Rating:
5.0

Caring and did their work fast and completeTHANKS

JOHN JABLONSKI 
Rating:
5.0

Customer did not leave a comment.

Karen Hart 
Rating:
5.0

Great friendly staff

LINDA CAVALLO  |  Overall Experience 
Rating:
1.0

Had reservations made well in advance of moving day, Jan. 1. Made numerous calls, left messages to reconfirm, no response. On arriving at pick up location sign on office said closed until Jan. 2. After calling different phone numbers eventually reached the mgr. Jeannie. Who told me they were closed. Reiterated that we had reservations that she had confirmed weeks prior. Reluctantly she agreed to rent us the guaranteed truck. She had reservation in her computer, said she forgot! Through numerous yawns the transaction was finalized after a half hour, please!

wendy nelson 
Rating:
5.0

I can't think of any improvements needed at this location. Jeannie greeted me with a smile. She was very helpful and knowledgeable. I will use this U-haul sight for my needs.

Bonnie Meritt 
Rating:
5.0

Great place very helpful staff!!

Kyle Warren  |  Overall Experience 
Rating:
5.0

Great

Christian Merchant 
Rating:
5.0

Customer did not leave a comment.

Bonnie Meritt 
Rating:
5.0

Super friendly service! :)

Chelsey Patt 
Rating:
5.0

The staff were amazing. They were always helpful and accommodating in whatever way they could. We will definitely return if we need storage in the future.

ANGELA BENEDICT  |  Overall Experience 
Rating:
5.0

Great service.

dan Mara 
Rating:
1.0

Truck was given to me dirty (cabin and loading are). Fuel mark was incorrect. I was charge for 2 days for no reason (I rented the truck for 24 originally). I was told that fees online are only for 12 hours; not up to 24.

Roberto Delgado 
Rating:
5.0

Great, friendly customer service

Paula Woodruff 
No reviews have been submitted for this location.

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