Customer Reviews for Safe Mini Storage #4
(U-Haul Neighborhood Dealer)

248 reviews

13102 Hwy 49   Gulfport, MS 39503

(228) 265-5189

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(228) 265-5189

13102 Hwy 49
Gulfport, MS 39503

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

William Smith 
Rating:
5.0

Customer did not leave a comment.

Wade Atlow 
Rating:
5.0

Customer did not leave a comment.

Sharee Weathersby 
Rating:
5.0

Customer did not leave a comment.

James Hampton 
Rating:
5.0

Everything was a smooth ride! No complaints here.

Alyssa Antoniak 
Rating:
5.0

Customer did not leave a comment.

Brian Probasco 
Rating:
5.0

Customer did not leave a comment.

Bryan Smith 
Rating:
5.0

Customer did not leave a comment.

Tim Jahn 
Rating:
5.0

Customer did not leave a comment.

Patrick Killeen 
Rating:
5.0

Great customer service

Patrick Killeen 
Rating:
5.0

Heather was great!! Really took care of us

scott echols 
Rating:
3.0

Customer did not leave a comment.

BRIAN FLOWERS 
Rating:
5.0

Customer did not leave a comment.

Don Kirkpatrick 
Rating:
5.0

Your representative (Lori) was professional, very friendly and made everything very easy.

Walter Martin 
Rating:
5.0

The staff is great and very helpful

Terrence Walton 
Rating:
5.0

Keep Lori and Heather at this location

Myron Tassin 
Rating:
5.0

Customer did not leave a comment.

Angie Morgan 
Rating:
5.0

Customer did not leave a comment.

Clark Byrd 
Rating:
4.0

The lady there was very nice and accommodating.

Joe Bounds 
Rating:
1.0

The truck had a tire with low air pressure, the air conditioner did NOT work, radiator overheated it had NO WATER, I called road side assistance but we told her we were adding water and would try to make it to the drop off point. When I arrived to check in the truck I tried to pay cash (because I always have when renting a U-Haul) but was told by the employee they don’t take cash! How stupid! At least put up a sign telling customers this. I will never rent from this location again! This was the most horrible experience yet I have experienced when renting from u-haul

Sandra Walsh 
Rating:
5.0

The Hwy.49 U-Haul Storage #4 was a clean business. But was closed by the time I arrived to drop off the trailer and two wheel dolly. I didn't see any after hour's number's to call or to leave a message. But the drop off area was accessible and easy to park the trailer in. Thank you for a nice looking business.

James Sullivan 
Rating:
4.0

Customer did not leave a comment.

arvazena mosley 
Rating:
4.0

It serves its purpose no big deal. Thanks.

Lisa Campbell 
Rating:
5.0

Nothing

Sharee Weathersby 
Rating:
5.0

Quick and easy drop off.

Billy Strathman 
Rating:
5.0

Customer did not leave a comment.

Matthew Johnson 
Rating:
5.0

Ms. Heather was kind enough to give me a courtesy phone call about me leaving my ID in the truck I rented. Would highly recommend her and even give her a bonus/recognition for that!

Sean Johnson 
Rating:
1.0

The AC in the truck did not work. This is south MS in June- it was extremely hot outside. Seal around the windshield was also in need of repair. Staff member at this location was rude.

Erin Jackson 
Rating:
1.0

TERRIBLE CYSTOMER SERVICE. ALREADY CALLWD TO COMPLAIN.,Returned trailer at around 4:35 on June 13 only to be told that They don't check in trailers after 4:30. Said that she needed the next hour to "get the real business done." Also a storage facility so guessing u-haul not a priority. No sign on the door stating a cut off time. Lady was rude and obviously hates her job. I'm in my early 60's and count this as one of top rude customer service experiences I've had to deal with.

Deb Morris 
Rating:
2.0

This location has good customer service over the phone and was helpful with setting up the reservation. I asked a few basic questions about connecting a trailer and had to do the research myself and go to an outside source for the items necessary. I found this to be a common theme amongst many of the places U-Haul lists as authorized dealers, as far as not having the supplies ready for purchase (variety of hitches, lack of basic equipment knowledge). If I decide to rent again, it will be through the actual U-Haul store. The problem with the U-Haul store in my area is that it’s in a small and high traffic area. Also the installers usually try to find extra and unnecessary items to sell to customers.

Ina Wells 
Rating:
5.0

Just what I needed!

James Booth 
Rating:
5.0

Perfect with everything

Dudley Dennis 
Rating:
5.0

Staff there is very helpful and friendly. My storage unit was there so it was very convenient as well.

Tara Parker 
Rating:
5.0

Nothing

DEXTER BRANDON 
Rating:
5.0

Customer did not leave a comment.

Jonathan Slade 
Rating:
5.0

Very helpful

James Booth 
Rating:
5.0

Easy use of the app.

William Mitchell 
Rating:
5.0

Customer did not leave a comment.

Brian Salas 
Rating:
5.0

Nothing it was great

Timothy Jones 
Rating:
5.0

Customer did not leave a comment.

Jo Bradt 
Rating:
5.0

Customer did not leave a comment.

Jayson Slade 
Rating:
5.0

Customer did not leave a comment.

Don Antie Jr 
Rating:
5.0

Equipment asked about was available, both pick up and drop off were a breeze. Pricing for short-term local rentals is very reasonable.

Jared Crown 
Rating:
2.0

Driver side trailer brake lights were not working when I picked it up. The rental person that assisted me told me I could take it up the road to an actual uhaul establishment and they would fix it on the spot. When I went to the Uhaul establishment to get the lights repaired, the gentleman that helped me said I should’ve never left the other location and that they couldn’t help me.

Omar Lugo 
Rating:
3.0

Attitudes should be good, especially when it’s your first customer of the day. Also, the app wasn’t helpful for the return. I took all the pictures that the video tutorial showed but was never asked to upload ANYTHING.

Juanita Latham 
Rating:
5.0

Customer did not leave a comment.

Duane Brunner 
Rating:
4.0

Customer did not leave a comment.

Kenneth Marshall 
Rating:
5.0

Customer did not leave a comment.

Robert Snook 
Rating:
5.0

Customer did not leave a comment.

Georgia Stasulis 
Rating:
3.0

Not charge someone for 2 days when they only have it for one day. Y'all need to look at the time we picked it up then dropped it off. If it's 24hr or less it's a one day rental

JESSE STOKLEY 
Rating:
4.0

Customer did not leave a comment.

BRIAN MOFFETT 
Rating:
5.0

Nothing

James Sumner 
Rating:
5.0

Customer did not leave a comment.

DELLA WALTERS 
Rating:
5.0

Customer did not leave a comment.

Robert Snook 
Rating:
5.0

Customer did not leave a comment.

MARCUS MURRELL 
Rating:
5.0

Customer did not leave a comment.

Corey Spiers 
Rating:
5.0

Nothing, the crew was very helpful!

Marcus Noble 
Rating:
1.0

Store was closed during normal office hours so I waited until the next day to get the refund of my cash deposit and they don't do refunds so now I have to wait for a check in the mail.

Angie Borgen 
Rating:
2.0

There was only. a young woman there to help and she said she could not disconnect the trailer by herself and needed my help. I said I would but we could not get the trailer handle off the ball hitch. She called another elderly woman to help and she hurt her back trying to get it disconnected. I moved my truck back and forth and me and the young lady finally got it disconnected.

Jeffrey Garon 
Rating:
4.0

Customer did not leave a comment.

Scott Sigworth 
Rating:
5.0

Customer did not leave a comment.

ALAN VOGEL 
Rating:
5.0

Staff was very helpful

Francis Barton 
Rating:
3.0

Customer did not leave a comment.

David Carden 
Rating:
4.0

Customer did not leave a comment.

Data Warren 
Rating:
1.0

The brown haired lady atthe front desk was beyond rude, from the time I picked up the truck to the time I brought it back! I was unaware that I had to sweep the back of the truck out, it was my first time using uhaul and se told me if I didn't yall would charge me 25 extra dollars, so I proceeded to tell her I didn't have a broom on hand, she let me use one of hers so I swept te truck out and was headed back to the office to put it back . This woman started yelling at me "bring me my broom back" like I was gonna try to still her dollar tree broom! She proceeded to tell me what my final charge was that didn't add up but by that point I was ready to go, I been moving all day and wasn't about to put up with someone who clearly hats there job! I will never use uhaul again! You need to have a class on customer service!

Sarah Bell 
Rating:
3.0

This is my second time doing a one way rental. The experience is frustrating, get little help from the phone lines, and creates a lot of anxiety for the client. My equipment wasn’t given to me where I asked for. They sent me 2 hours away from me. Then they moved it 2 days. And when I went to the place to check it out, they said it was still not confirmed. I finally managed to reserve it, thanks to an amazing girl at the front desk at the 16901 N Cleveland Avenue store. She managed to reserve exactly what I wanted, and confirm it. I don’t understand how this keeps happening and nothing is done to solve it. I had to lose work days, reschedule days off, and ended up running around town and spending hours in the phone to try to get this fix.

Gregory Byers 
Rating:
5.0

Customer did not leave a comment.

RAQUEL GREEN 
Rating:
5.0

Customer did not leave a comment.

marvin Campbell 
Rating:
5.0

Customer did not leave a comment.

Cody Crosby 
Rating:
5.0

Customer did not leave a comment.

Diana Jones 
Rating:
5.0

Customer did not leave a comment.

Beth AClemmey 
Rating:
5.0

On the trailer I rented, improvements have been made, all new hook up, no more long chains, cables much better

Kenneth Turbville 
Rating:
2.0

The truck reeked of cigarettes and had ashes all over the console. I had to clean it before I could drive it. I found two empty bottles under the front seat as well. The back of the truck had not been swept and had 4 blankets in it. The word lock didn’t work. The office was closed during normal business hours. The regional manager had to come out which took an hour. He was very helpful and nice but he did not see the cab of the truck. I just picked up the key after he got the word lock opened.

Debbie Linde 
Rating:
5.0

Great experience. Thank you.

Tevin Brown 
Rating:
5.0

Customer did not leave a comment.

LaKen Wraggs 
Rating:
5.0

Customer did not leave a comment.

Daniel Conway 
Rating:
3.0

Customer did not leave a comment.

Rayshaud Naylor 
Rating:
5.0

Everything was excellent I got beautiful customer service the ladies were very nice and friendly thank you for good service and beautiful smile 😊

Andrea Anderson 
Rating:
4.0

Customer did not leave a comment.

Martin Rivera 
Rating:
5.0

Customer did not leave a comment.

TONI TRUMPLER 
Rating:
4.0

There were some problems with this rental. I ordered two dozen blankets and was told on the pick up day that they were not available. Was then told that I could call UHaul customer support or another location to find some. I asked if it wasn't their responsibility to find the blankets and was told that they worked for Mini Storage, not UHaul. Fortunately I was able to pick up blankets at my usual Pass Rd location. The second issue was that the battery died (or was drained - check with the Copperfield location). I had to jump it three times. The third issue was that the driver's door was difficult to close. I've seen this with UHaul trucks in the past where the top hinge seems to stick, eventually warping the door.

patrick snell 
Rating:
5.0

Customer did not leave a comment.

Mitchell Shelby 
Rating:
5.0

Clean site. Good customer service.

MAJELLEN CHANGCOCO 
Rating:
5.0

Customer did not leave a comment.

deejay jackson 
Rating:
5.0

Customer did not leave a comment.

Patrick Snell 
Rating:
1.0

Customer did not leave a comment.

Marcella Peters 
Rating:
4.0

Customer did not leave a comment.

GARY KERR 
Rating:
5.0

The two ladies in the office was great!! Very helpful n friendly...definitely recommend them. The truck was clean n very comfortable...thank you

Betty Priego 
Rating:
5.0

Very friendly workers

Anthony Lewis 
Rating:
5.0

Customer did not leave a comment.

Linh Nguyen 
Rating:
5.0

Customer did not leave a comment.

clarence lipscombe 
Rating:
5.0

Customer did not leave a comment.

Dennis Burkes 
Rating:
3.0

One of the staff working Saturday didn’t have a pleasant attitude. Her tone was abrasive, the older lady working was very pleasant and helpful.

Terrance Walton 
Rating:
5.0

Customer did not leave a comment.

Gregory Weyant 
Rating:
1.0

Rude argued with me about how many days I had it rented for. Told her to look at my reservation she said she did not work for uhaul. I ask her to let’s do a inspection of truck, she said no need too it is all documented of any issues on vechicile . I ask her for a copy said it was not necessary, inside can I had to wipe it dirty, old paper towels in truck . Very disappointed and definite this establishment does not want to deal with uhaul customers

Harvey Kalil 
Rating:
5.0

Customer did not leave a comment.

Martin Paprock 
Rating:
5.0

Customer did not leave a comment.

Bob Waltz 
Rating:
2.0

Ac didn't work and there was ash in the in the cup holder

Tyler O'Nolan 
Rating:
4.0

The lady who helped me was real helpful, she did well

Santos Savala 
Rating:
4.0

Both employees that I dealt with were extremely rude.

James Holman 
No reviews have been submitted for this location.

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