Fantastic staff and service
ROBERT B
Customer Reviews for Safe Haven Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Picked up on a Saturday and facility was closed. No communication that it would be a mobile pickup and took almost an hour on the phone with customer support to complete the pickup. UNSAT
gregory dExcellent help from the staff. These guys are the best we've ever had the pleasure to work with. Kudos!
Daniel OThe best thing that could happen to this location is to disassociate themselves from UHAUL. An absolutely terrible company.
Peter SSecond experience renting from here. Good service and support.
Randy FThe guy at the counter was super friendly and helpful!
Maria A1. The mobile app did not work and I had to call 800 number to get my van, took over 45 minutes. 2. The van was filthy in cargo area and interior was filled with dog hair on seats and smelled.
MICHAELK KVehicles need to be checked that the interior lights in the dashboard and cab work. I drove at night with a truck with lights that were not working properly and it was scary. Also hard to do accurate reading on the dashboard instruments!
Lynn RThis in person talking to a human thing is far, far better than trying to pickup with your app. Oh. One more thing. The only negative if the process was actually reserving it via your app. STOP TRYING TO SELL ME EXTRA SHIT. If you want, fine but ONE SCREEN stop giving me like 4 screens of extra crap. I know what I need and just want to make the reservation.
ARICT BThe service it’s great, I will recommend anyone, verry happy with the service
Raul FHonestly- just don’t offer the 24/7 self service option until it is functional. We showed up to pick up our rental to find out that the location hadnt assigned us a vehicle. We then had to go to another location, where it was extremely confusing and we struggled to find out vehicle and obtain it. Luckily there were people on site that could help. We were 40 minutes late as a result.
Kendall SCustomer service was Friendly and quick and easy
THOMAS HQuick drop-off, and friendly staff.
Zachary KTop-shelf customer service. Best yet.
ray cBest place to rent a truck from. The staff is excellent
ROBERT BProvide information on how to get keys. I was lost until Taylor showed up and asked if I need help.
Eileen MWe rent often, the check in process this time around was awful. It took 30 mins. The van doors were jamming and the front seats were covered in dog hair. The tire light was on and the right rear blinker was not working. We will go back to white plains a book earlier. It's a shame.
Michael Pself pickup website is a disaster. Spent 1.5 hrs in the cold webside does not work. no technical suport. Absolute Travesty
Slawomir MThe mobile check in is such a pain to deal with it there was 0 parking when dropping off had to wait 1 hour to find a spot. Horrible experience
Nick VGreat service as always.
Dominic BHire people to do all the ridiculous work I had to do in the rain on the rent and return. Not what I signed up for.
william kWould not recommend any location until you fix the app. The app is inconsistent. Too many glitches. Takes too long to check in. Absolutely too many steps. Also no easy way to know gas level if you didn’t record it upon check in.
Peter BNot the fault of the rental location, but the van handled pretty poorly. The suspension made it seem like I was riding on a trampoline. This made it a bit difficult to drive. But the van interior was clean and nothing was broken and everything worked. So it did the job.
Christopher LThis is the best location to rent from. Staff is excellent
Robert BThe young man who manages the rentals and the self storage was just terrific. The office was clean and efficient, the rental process was quick but he took ample time to make sure I understood how to use the truck. The 15' box truck was pretty ancient, noisy, and the transmission sounded really tired. I guess I just got an exhausted vehicle. All else was great.
GINA FStop making the customer do what was once your job.
Milo MVan stunk of fish. I had to line it with rose paper before putting my daughter’s belongings in there
lisa cFor mee The app is very difficult
Oscar MI can’t think of anything
Dawn GThe only complaint I have is the keys for the lock did not fit the lock. The service at Mt Kisco given by Tyler and Steven is excellent.
Jose MGood location to get a truck easy
Joseph OI do very much recommend this location and the agent Taylor. Taylor's service was excellent, courteous, helpful, intelligent. The assistance made this a very fast, simple and easy transaction. Could not have been better.
Erik JGreat experience. We really appreciated the customer service agent. He was very patient and helpful.
Kelly MEasy fron start to finsh. Thanks guys
Ken HThis was my first time renting a Uhaul. I am very thankful to the customer service gentle man who helped me and explained everything very thoroughly. I will definitely use Uhaul again in the future and recommend it to all my friends. Thank you
Ola nTaylor was really helpful!
jill dI’ve used UHaul many times over the years and this place is the BEST! Brian was great and very helpful. Thanks Al Papouchado
Albert PEverything great
vida bGreat communication and friendly service. Delivered a U-Box with no disruption to our house on a very narrow road.
REBECCAA HExcellent customer service. Highly recommended. The move went as smooth as possible.
Jeremy MTaylor is the best. DG
david gWhen I signed up, I signed up for 08:30 hours on May 24, 2023. When I went to pick up the truck at 08:30, it told me it was unavailable, and I signed up for 08:30 PM, Which in my book was 20:30 Hours. Then the mobile app was down yesterday. Then I saw someone in the store, who would change it for me, but the computer system he needed to change was down for more hours. I was able to leave at 10:20 AM, and the plan was still down. The system returned around 3:30 or 15:30 hours to complete the paperwork. When I picked up the truck, I expected to have it for three days and do 50 miles, and the charge would be $153.00 and that was the hold on my card and it had just less than 3/4 of a tank of gas. I returned the truck 26 hours later, 41 miles later, and filled the car with fuel or $67.02 gas. A different store clerk was there when I returned it and they said since I had it one day, not three, and since I only put on 41 miles and not 50, and since I filled up the truck all of the way with fuel, U-Haul would only charge me $100.97 and I would save $52.00. It was great to have the vehicle, but I think I still need to credit something for fuel; I was only credited for having it back two days early (since it was $31.00 per day), and it was 9 miles less than expected. So, I am thankful for U-Haul, but their system leaves a lot to be desired.
RICHARDTHOMAS HI Haul truck and service in Mount Kisco were absolutely terrific. Thank you very much.
Kay STyler is amazing
William SThe tire pressure light was on. The van was a little hard to find in the parking lot.
KARIN AWhish I would have received an email with steps to return vehicle. Found myself very confused on this part of the process. Other than that, I loved the experience!
Jherlyn LAll service great, costumer service awesome!!
Fernando CTaylor assisted me throughout my U-haul rental process and he was so incredibly helpful and patient! I would highly recommend using this U-haul location on account of his customer service!
MEREDITH HI had an awful time booking this and picking it up. I booked for 1 location but another one as well as the one I booked were confirmed. I went to the one I booked and then the app said it was at the other location. I ended up having to call a number of times from the lot and then a alternate vehicle was provided after a number of calls and frustartion. Nothing went smooth with the return as well.
Howard GThis is the best place to rent from. Staff makes all the difference.
ROB Bnew trucks 10F and 17F thanks,
Fausto VThe interior of the truck wasn’t as clean as I would have expected and the ignition of the truck was very difficult to turn the key to the point that I thought I was given the wrong key, and was afraid to turn the motor off at my stops. It was difficult to start every time.
kristen m