Customer Reviews for Safari International Grocery Store
(U-Haul Neighborhood Dealer)

Rating:

3.0

Parking sucks but we parked across the street. Staff was great. However, I'd have them instuct us where to park and not have to figure out for ourselves

Rating:

2.0

Equipment be clean and serviced, the truck had multiple lights on.

Rating:

3.0

No one around, drop off behind some apartments and the lot if full of broken glass and garbage

Rating:

1.0

someone used my credit card to pay for a truck. How do you rent a truck to someone that is using someone elses credit card? And Uhaul doesnt care. They still took my money..they wont give it back,, and then they charged me another $500.. WTF. Customer service sucks. I have called, waited on hold, waited for a call back..then waited on hold some more..Useless

Rating:

5.0

Was riding pretty bad but got the job done

Rating:

3.0

make sure people have the trucks returned on time i was waiting for an entire hour for someone to return a truck

Rating:

2.0

If a customer has a reservation please make sure the equipment is there and available

Rating:

3.0

Easy process

Rating:

2.0

The truck ran horrible; I couldn’t call the location to informed. I’ll never use safari international uhaul location again.

Rating:

5.0

The owners were courteous and helpful thanks!

Rating:

5.0

This location needs no improvement. It was open on Sunday. It was easy to find. No hassel renting it. Got our moving done. Took it back and it was great. There was a very nice gentleman that took care of us. I didnt get his name. Very pleased. Will go back if I need another rental. Thank you!

Rating:

1.0

The equipment and location was fine. It was the actual UHaul company. I did parking lot pick up and it took 45 minutes to do and the premise was for it to be faster than going in...I had concerns about paying twice and it took 3 chats to get a semi straight answer on it and im still confused as well as broke. Im thinking i should have went ahead and got a POD

Rating:

5.0

He is so nice and helpful. Excellent customer service

Rating:

2.0

I was charged 48 dollars extra. Don't know why but was taken off my card after I already paid 56 at store

Rating:

4.0

They did their job professionally.

Rating:

5.0

Always nice and quick service. I love that they are opened late. Thanks

Rating:

1.0

Omg they way over charged me was for 96 miles and 6 hours it co was t me 350 I took pictures before I left and video to show the correct milage I will never come here again never I should have know to back out when the young lady I'm from of me was having issues

Rating:

5.0

good service

Rating:

3.0

I turned my truck in on time and they try to charge me saying I turned it in the next day and I didn’t

Rating:

3.0

also I don’t know why I was charged a12% tax instead 6 % as should be

Rating:

2.0

This is not a true self service location. There was no way to pick up or drop off the keys other than to go inside the store during their business hours.

Rating:

5.0

This location was convenient, professional.

Rating:

5.0

Very nice customer service.

Rating:

3.0

A huge improvement would be admitting all up front cost immediately upon starting the Uhaul booking process. The hidden fees are horrible

Rating:

5.0

Easy Check in process and store owner was nice

Rating:

5.0

It’s all good we like it.

Rating:

5.0

Nothing the service was fast making a reservation was easy and the customer service was great 💥💥💥💥💥

Rating:

5.0

Great customer service; the truck was clean, and he charged accordingly.

Rating:

1.0

The van broke down in the parking lot and I had to get another one and gas tank was half empty

Rating:

3.0

When booking the equipment online it had us going to one location, then once I checked in it sent us to another location. The people were nice but hardly spoke english. In addition, this location didn't have the furniture dollys I reserved online which was something we really needed, so I'm not sure why we were sent there. Also, the truck's alignment was so off it should not be allowed to be rented out, incredibly hard to steer, and dangerous for us to have taken on the highway. Thankfully they removed the charges for the dollys we rented, but weren't provided. Would do anything I could in order to not use Uhaul again.

Rating:

3.0

Make sure the equipment is safe.

Rating:

1.0

Ended up finding a bedbug on my new sectional. Truck had broken glass by door. The cab was dirty and sticky. There was a dirty stir spoon in the cab. You could tell someone smoke in th cab as well.

Rating:

5.0

Amazing and super friendly. 5star service

Rating:

2.0

Truck was below quarter tank, filthy, and smelled horrible. It made a lot of noise like it was about to fall apart on acceleration, and should be retired.

Rating:

1.0

It was the worst truck that I’ve ever rented from u-haul, it was insane to drive & it over heated on me & broke down on me ,had to have it tow & I was still charged for this terrible truck rental, I thought I wouldn’t be charged for this rental.

Rating:

3.0

I rented this truck on March 31st 2023 I picked up the truck at 12:00 I returned the truck at 7:00 p.m. on the same day. As of today , I was due a refund of $95.36 I was told I would receive my refund in three to five business days well it has been seven business days I have not received my refund yet when I call my credit card company they tell me that the U-Haul location that I used has not released my refund yet this is the worst experience I've ever had with a U-Haul normally I rent a U-Haul at least once a year or once every 2 years I've never had to wait seven business days to receive my refund My credit card company has informed me that it is not them that is holding up my refund it is the U-Haul company and I know $95 doesn't seem like a lot of money but in this economy it is extremely a lot of money so I'm just wondering why I'm still waiting for my refund, when my credit card gets the refund back it normally posted the same day and they told me that they've been waiting as long as I, they have not received the money in my account yet from the U-Haul company so I don't know what the holdup is or what's going on but all I know is that it shouldn't take me this long to receive a refund

Rating:

5.0

Pleasant gentleman

Rating:

5.0

Not much .. it's fine like it is!

Rating:

5.0

The only thing missing in the truck was a dolly and straps, but they may have been inside. Fortunately we didn't need them.

Rating:

5.0

All good

Rating:

5.0

Could you please make sure the last Customer Sweep it out in the back. Thanks.

Rating:

2.0

The rate for a 10 footer for $19 it was overrated for as deposit of $150 which was outrageous I haven't received my differences back on my car yet

Rating:

3.0

Checked in the truck,didn’t go and inspect it,then charged for gas when I clearly had it where it started. Just took the keys n said have a nice day.

Rating:

5.0

It is a after hours drop off

Rating:

3.0

Service vehicles before sending with the customers, Engine light was on in the vehicle

Rating:

5.0

Quick service. No hassle on check in. Good people. Definitely my new go to spot for a rental truck

Rating:

4.0

Easy in easy out.

Rating:

5.0

The utility dolly was broken. One on the wheels was broke and tilted side ways.

Rating:

1.0

Make sure the equipment is clean and up to part. The truck had dog hair, dirt, and sunflower seeds throughout the driver/passenger area. Order replacement parts for the vehicles because the straps on the car transporter was cut, which made the ratch part difficult for the tire.

Rating:

5.0

The guy at the place was very nice and professional. He told me everything I needed to know.

Rating:

1.0

This was not the location that I chose for my drop off but this is the drop off UHAUL chose for me or I would be charged extra. 20 minutes away and in a part of town that was not safe for a women and her 22 year old daughter to drop off at 9pm. Dark and dangerous looking building with no signs and no other trucks on property! Police cars buzzing by. Very scared but completed the drop off with my phone and got out. I will never ever rent from uhaul again as they put my life in danger just for their convenience. And to top off , charged me extra because I went over my allocated miles because I had to drop off at a location so far away!

Rating:

5.0

Simple and easy. Good customer service.

Rating:

1.0

The process to check in via mobile was too long of a process. There has to be a better way to do it. The location of the UHAUL was at a grocery in the back parking lot and it felt unsafe. I was didn't get everything done because I was being charged per mile, which added up quick. I was not happy with the over all process. To be honest it really sucked and I would not recommend this location to a friend because I will never use it again.

Rating:

5.0

Love

Rating:

5.0

Good person

Rating:

3.0

the lockbox didn't contain the key and the store was not open at the time listed. I had to wait until someone came to open the store; which was late.

Rating:

5.0

Parking location was not evident, but the person at the store was helpful!

Rating:

3.0

After a long haul trip, tried calling to verify U-Haul location existed and called a couple of times not to get a answer but when arrived clark/ representative was just sitting the behind the counter playing his music on his laptop. Once i was there he was very helpful and assisted me with returning equipment.