Every time I called the office, the staff were friendly and helpful. I appreciate the assistance.
SHANE POSPISIL | Overall ExperienceCustomer Reviews for Smd Self Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I actually moved out at the end of November, 2022 and have been fighting with your business to correct my move date and correct billing since that time. You need to correct my account and better organize your billing processes.
CRAIG MCCOOK | Overall ExperienceI ATTEMPTED to rent a u it from this location on 7/22. I accessed their information thru the Uhaul app as a trusted affiliate. Made a reservation. Got to the facility as it stated online office hours were 7am-7pm on Saturdays. No one was at facility. They didn’t even have an office that I could find and we called between 3 of us over 20 times. It rang, answered by a machine, placed on hold then immediately disconnected. After over an hour they finally called back but we found a different location not thru uhaul which actually ended up costing us way more money. Do NOT recommend.
Angela Wilson | ReservationGreat service thanks
Alvin Bollen | Overall ExperienceThe Smd Self Storage in Gray, GA was excellent. If I ever plan to move or need to store items in a storage, I will definitely use them again. The staff, especially Britnie, was helpful when I moving items in as well as moving items out into my new place. Everything seem to be secure and well in place. I never had a bad experience and would recommend anyone checking out to Smd Self Storage in Gray, Ga. They definitely beat out the prices in Macon.
CHARITY ROBINSON | Overall ExperienceThe day of move out I had water damage on my belongings and boxes of important paperwork soaked with what seemed to be bad leak somewhere that had not happened before until now Paperwork ruined and other new things still in new boxes soaked and thankfully not damaged Other boxes were wet that had other belongings in them and the boxes just collapsed when you picked them up I mentioned this to the Lady on Monday and she apologized and said she would tell the owner and that the owner would reach up to me but as of today 4 days later I haven’t heard nothing so guess she or him doesn’t care Thx
MICHAEL TYRE | Overall ExperienceHad a little door pad problems at first but they were quickly resolved. When calling the office I received quick, courteous, professional help and my needs were taken care of. Thank you for the good service.
Terry Campbell | Overall ExperienceMy unit was at the very back of the property and given the winter time and getting dark early, once the sun went down it was very dark in the back trying to load and unload items. The only lights that put out good light are on the street. There are a couple of motion sensor fixtures on the back in the middle building but they do not cast out
Daniel Tribble | Overall ExperienceEasy to access and well maintained storage facility. Fair priced and great customer service!
JOHN DYKES | Overall ExperienceNice facilities.
Arletha Willis | ReservationAnytime I call the lady was extremely nice and accommodating
AMANDA BROOKS | Overall ExperienceWas told could have a place inside and had a half wall in it for 90.00 but got called back with a different prices personal that was not right but it was not the lady's fault it was from the owner
eddie walden | Overall ExperienceThis was actually the 4th time I have used SMD Storage and everytime has been easy everyone very helpful.
emily hamilton | Overall ExperienceClean storage units and great security with access key pad
Privacy Request | First ImpressionsVery easy to setup and move in!
Privacy Request | First ImpressionsWonderful staff and facility :
Privacy Request | First Impressionsgot to my unit late on a sunday and someone had taken the unit reserved for me. called the office and left a message. they called me right back and got me another unit immediately.
Privacy Request | First ImpressionsThe facility was not easy to find, but the staff was super!
Privacy Request | First Impressions