Customer Reviews for Rubio Tire Co
(U-Haul Neighborhood Dealer)

93 reviews

235 S 4th St   El Centro, CA 92243

(760) 592-0178

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(760) 592-0178

235 S 4th St
El Centro, CA 92243

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Deborah Clark 
Rating:
1.0

Customer service very poor on my returning the vehicle. He took the keys and said “ok you can go”. I said for a return receipt, “he said I don’t take care of that, the main that takes care of that isn’t here “. I told him I wasn’t leaving until I got something in writing I returned the vehicle with the mileage. He wouldn’t give me anything. I called the 800 number and told the representative of my dilemma. She immediately called his office to find out what the problem was, that he couldn’t give me a receipt. At that point, she generated a receipt for me. She also expressed her concern if I would use U-Haul again in the future. I told her I would not be using that location ever again. The young man heard me say that his response was “I’m glad, Thank you” So, no I would not even recommend this location to anyone. It’s dirt and the young man didn’t even take a moment to clean the grease off his hands from working on a vehicle.

JAINIE ROBINSON 
Rating:
2.0

The issue was that I signed up at the U-Haul across the street which was gated, but they sent me to a location up the street that was in a bad neighborhood and understaffed. It felt like a bait and switch. I couldn't leave my car and come back because they said my catalytic converter could be stolen. They were nice enough but I did not appreciate arranging for a pick up at one location and then having to go to a sketchy location elsewhere on the day of the pick up;. The truck was great and the people on the other end were fantastic.

Denise ULETT 
Rating:
3.0

Customer did not leave a comment.

jorge a gomez 
Rating:
5.0

Great customer service

Marco Hurtado 
Rating:
4.0

Customer did not leave a comment.

shawn mason 
Rating:
1.0

I was told a certain price at one location, had to go to a small tire shop to pick up the rental and apparently the rate changed. I felt I was dealing with a reputable institution, however, the joke was on me not checking the adjustment. Won't be doing business here again anytime soon!

wayne davis 
Rating:
5.0

Owner went above and beyond to helps us with our Uhaul rental.

LUZ GENEL 
Rating:
5.0

Amazing Service

Thomas Hatch 
Rating:
5.0

The pick up truck was not clean.

FRANCISO MARQUEZ 
Rating:
5.0

Customer did not leave a comment.

Richard Sanchez 
Rating:
5.0

Customer did not leave a comment.

Victor Naranjo 
Rating:
1.0

JORGE was very rude, his office gives uhaul a bad name the dirtiest office, bathroom no light uhaul should be embarrassed of such a place I WILL NEVER USE THIS PLACE AGAIN, ESPECIALLY HIS SERVICE VERY VERY RUDE.

Irean Pittman 
Rating:
5.0

Todo exelente

ULISES MURRIETA 
Rating:
5.0

Customer did not leave a comment.

Kristina Hansink 
Rating:
5.0

great costumer service.

leonardo Lomeli 
Rating:
5.0

Friendly fast and helpful

Eugne Tilton 
Rating:
5.0

Customer did not leave a comment.

Alex Puentes 
Rating:
5.0

Customer did not leave a comment.

Ramon Leal 
Rating:
3.0

We have to wait almost 45 minutes for the office to help

PABLO PERAZA VIZCARRA 
Rating:
3.0

This location does not seem to have the capability to maintain personnel to answer the phone. I called approximately 7 times between two days and did not get anyone to answer.

JoseA Avitia 
Rating:
5.0

Customer did not leave a comment.

Mark Henke 
Rating:
3.0

Fuel charge is fucking ridiculous, $44 for 1/8th of a tank is fucking stupid

Brandon Wood 
Rating:
5.0

Friendly, professional, excellent experience

ANNE VAN LEEUWEN 
Rating:
4.0

Easier to drive than I expected

Jodi Brigman 
Rating:
4.0

Customer did not leave a comment.

JOANNA MONTES 
Rating:
5.0

Customer did not leave a comment.

Edmundo Ancheta 
Rating:
4.0

Customer did not leave a comment.

Linda Campbell 
Rating:
5.0

Jorge was EXCELENTE and we appreciate his help and interactions!

Bryan Hale 
Rating:
5.0

Customer did not leave a comment.

SEAN CULLISON 
Rating:
3.0

Customer did not leave a comment.

Cameron Knopp 
Rating:
5.0

Customer did not leave a comment.

THEODORE BERTIER 
Rating:
4.0

Customer did not leave a comment.

Poli Arciniega 
Rating:
5.0

Customer did not leave a comment.

adrinna king 
Rating:
5.0

Customer did not leave a comment.

Roxanna Zamarripa 
Rating:
5.0

Continue as you do now. Good work!

Heberto Bernal 
Rating:
5.0

Customer did not leave a comment.

Angelica Dorame 
Rating:
5.0

It was simple and fast. In and out!

Orlando Johnson 
Rating:
4.0

The representative who helped me was awesome. I wish I remembered his name. His customer service was 5 out of 5. He was honest and helped with everything I needed. I would recommend this location to anyone who needs a in town move.

David Palmer 
Rating:
1.0

Check all your equipment to make sure the new renters have an acceptable truck when they pick it up. It is un-acceptable for the renter to be stranded because U-Haul did not know that the equipment was not functional. FYI, we were stranded for 2 extra hours because the truck was not ready to have fresh gas pumped into it and we left a 1/4 tank of extra gas in the tank and you had the audacity to charge me $28 additional dollars because I went over the mileage. Even after the mess you put us in! Never again U-Haul!!! FYI, Rubios Tire drop off had a chain going across their facility making us not knowing where to drop off the truck.

Richard Sullenger 
Rating:
5.0

Customer did not leave a comment.

Jose Cota 
Rating:
1.0

I have called several times about this rental. In addition the I was told to show my military ID in order to receive the discount at the pick up location. They explained that I would have to call corporate and have them apply it. I called and they explained that it would be taken care of at the drop off location. No sir. They were not even in the office to accept the equipment. I called in the morning and left a message in addition to leaving a written message with the keys and the equipment. No reply. However, I was charge for excess mileage, which when I picked up the equipment I noticed that the mileage and the suggest fuel levels were both incorrect. The fuel was at less than 3/4 of a tank and the mileage was 56189 vice the 56158. At this point I am extremely disappointed and will be posting about my experience on yelp and other platforms in order to let my military colleagues avoid renting uhaul products in the future.

VALERIAN JIMENEZ 
Rating:
5.0

Customer did not leave a comment.

Herlinda Vargas 
Rating:
2.0

It was in a dark area coned off. I didn't feel very safe.

JACQUELINE GEER 
Rating:
3.0

Customer did not leave a comment.

Janet Burgess 
Rating:
5.0

Customer did not leave a comment.

MARGARET TAFOYA 
Rating:
5.0

Customer did not leave a comment.

EUSEBIO RAMIREZ 
Rating:
5.0

Customer did not leave a comment.

David Hussey 
Rating:
1.0

Customer did not leave a comment.

David Wolf 
Rating:
5.0

Nothing

CHARLES LINDSAY 
Rating:
5.0

The gentleman who helped me was also very helpful. You have the right employees.

ARTURO VALLE 
Rating:
3.0

Definitely you need have one direct customer service because when you call no body can help you and they send to you another phone number. (Problem with information in the receipt)

VERONICA GALLAGABELTRAN 
Rating:
5.0

Excellent service

Norma Peralta 
Rating:
4.0

Headlights need to be fixed. To dark and no high beams.

Christopher Herring 
Rating:
5.0

Customer did not leave a comment.

Diana Hall 
Rating:
5.0

Customer did not leave a comment.

SHAWNELL THOMAS 
Rating:
1.0

The owner was 1 hour late and he did not charge the credit card on the reservation like I asked him to do. I attempted to call him several times but he would not return my calls!!

Ernesto Villarreal 
Rating:
2.0

Customer did not leave a comment.

Lizette Arellano 
Rating:
2.0

There is no one. I have to wait 30minuit.

KYUHWAN SONG 
Rating:
3.0

I had reserved a truck for 09/12/20 at 10:00 am, the place I had reserved it from called me multiple times before 10:00 am to confirm I would be picking up the truck. I did not answer since I was extremely busy, but I was confident my reservation was in place since a Uhaul rep had contacted me a day before to confirm my reservation. On my way to pick up the truck I saw all the missed calls from the rental place and started calling back and nobody answered. By the time I got there, there was no one in the office, just an employee outside that said the office person had left and did not know anything about the rentals. This employee called the office person y we waited until he came back, about 10 minutes. He did mentioned that the truck was not clean since it had been used constantly.

Rafael Garcia Miranda 
Rating:
5.0

Mr. Rubio was kind, efficient, and very professional. He was a pleasure to work with.

JERALD JOHNSON 
Rating:
5.0

Mr. Rubio was very friendly and helpful. Everything was in good working order.

JERALD JOHNSON 
Rating:
4.0

Thanks

Hortencia Montiel 
Rating:
3.0

The person that helped me gave me incorrect information regarding the rental contract and I ended up paying more than what he indicated. I was not too happy about that and I expressed as much to the representative that helped me when I called the 800 number to ask for assistance.

Raymond Rodriguez 
Rating:
5.0

Customer did not leave a comment.

MAURISIA SABALA 
Rating:
5.0

Customer did not leave a comment.

BARBARA OBRIEN 
Rating:
5.0

Customer did not leave a comment.

sergio solorio 
Rating:
3.0

AC in truck was not working had to return truck and could not get a replacement vehicle due to the fact business closed early on weekends. This was 3 weeks ago and still have not been contacted by any uhaul rep regarding this incident and debit card transaction still shows up as pending... Unbelievable as a customer that they have just ignored this situation altogether, I mean the fact that they haven't charged me or given me a refund, but still have a hold on my debit card for 3 weeks now speaks volumes as to their customer service.

Rudy Solorio 
Rating:
4.0

Customer did not leave a comment.

Guy Moore 
Rating:
4.0

Rente lo por horas

ELIAB SAIJAS 
Rating:
5.0

The only negative mark I can think of is that the location did not have Sunday hours and I had to return my rental Monday morning. I really don't fault the business as they should be allowed a day off if they so choose. Because I rented a trailer, there was no option of leaving the trailer on the street as you could do with a truck.

Chuck Putnam 
Rating:
5.0

Customer did not leave a comment.

Alfonso Hernandez 
Rating:
2.0

I was charged for 2 hand trucks and only got 1. Th windshield was full of water spots making it difficult to see out of.

christine collis 
Rating:
5.0

Good

Aldo Cantabrana 
Rating:
4.0

Good service. Friendly people. Will use them again.

JEFF MCWANE 
Rating:
4.0

Customer did not leave a comment.

Carol Sheley 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HAYNES 
Rating:
4.0

Very nice and professional, but did have to wait a while to complete the paperwork!

Gino Guidi 
Rating:
4.0

Customer did not leave a comment.

Gordon Johnson 
Rating:
4.0

Customer did not leave a comment.

William Marden 
Rating:
5.0

Customer did not leave a comment.

JASON JACQUES 
Rating:
1.0

I scheduled my pick up on 12/15/18 for 11:30am and when I got to location no one was at office and it was at a tire shop and when asked about the uhaul rental contact person no one seem to know or provide any information until I went to another uhaul location who was able to contact the lady and was told she was running errors. I was finally given a call after 12pm. I showed up at location once again and lady didn't even acknowledge I was there she was just on the phone, which seem a personal call. I finally interrupted her and asked if she was the person I was supposed to talk to, she said yes just sit and I will be with you shortly. While processing my rental application it felt like she was rushed to leave and didn't explain much about how the process of renting an uhaul she only wanted to sell the insurance. She told me I still had until 3:30pm to return the vehicle even though by the time I signed all paper work is was after 12:30pm She didn't even accompany my, to let me know what truck I was to take. I had to go from one vehicle to another. I have to look for it myself.

isabel beltran 
Rating:
3.0

It appears they just moved into the location. I'm sure they are going to fix it up. The staff was very pleasant.

K MARTIN WHITE 
Rating:
5.0

Customer did not leave a comment.

DAVID KRAUSE 
Rating:
4.0

Customer did not leave a comment.

Oliver Chua 
Rating:
5.0

Customer did not leave a comment.

Frank Holt 
Rating:
1.0

Upon my scheduled pick up time the person in charges of checking the truck to me was not present. I had to wait approximately 15 minutes in the heat for this person to arrive. Her computer was not working so she used her cell phone to complete the transaction. She apparently did not know what an appliance hand cart was so I initially thought that I would have to drive to a different U Haul facility to pick it up. Once I described what it was she told me that she did have one. It was not complete because it was missing the strap to hold down the appliances. Luckily I had my own strap. The truck was clean and it came with a full tank of gas. Good truck, I just don’t want to do business at that pick up location again.

paul bugarin 
Rating:
5.0

good cars

Ricardo Bedolla 
Rating:
5.0

Everything was excellent

Salvador Pimentel 
Rating:
3.0

Customer did not leave a comment.

Eufemia Gonzales 
Rating:
3.0

Customer did not leave a comment.

ARMANDO MENDOZA 
Rating:
5.0

Customer did not leave a comment.

gerardo garcia padilla 
Rating:
4.0

Customer did not leave a comment.

Chris Payne 
No reviews have been submitted for this location.

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