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Chad S
Customer Reviews for Route 50 Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure all the lights work and there are no nails in the tires.
David Veverything went good
Sunny MEverything was great 👍
elizabeth bMost of this is the clerk. He was the only one there, and uhaul wasn't the only priority. He might have been having a bad day.
Andrew NI believe your mileage rate is to high.
Tonya BEverything and everyone was fantastic
Gary WThe staff was very friendly and helpful. Answered all our questions, Wasn't at all bothered by them Equipment was easy access and no hassle in pick up or dropping off. Highly recommend. Will be a repeat customer.
JUANITA SI rented one of the big uhals and they first truck's engine light came on and jerked really bad just driving 100 feet up the road so I turned around and went back to the store and told them of the issues, they called head quaters in Columbus and told them about the situation and asked if we can switch my rental from one truck to another and it took some hoops and made sure I wasnt being charged twice and finally everything was worked out. The next day when I returned it I was told I was being charged for 2 days! I had asked why the man from the previous day said I had 24 hour to return. This would've been at noon, I returned it in by 1147. Well the women talked to the man from yesterday and he said oh yes its returned on time. So I wasnt over charged. Other then a few min communications and truck issues the experience wasnt awful and it was a neat experience driving a big truck.
brettney cHard to improve perfection
John MEasy check in and check out. Staff very polite and efficient. Answered all of my questions.
LORI bTHIS location was fantastic! However, the overall experience was very poor. We had been notified to pick up the truck at completely different location (Frankfort,Ohio). When no one sent us the code and no one was at the location (after driving all the way there), we had to be rerouted to Bainbridge, which is a fairly far drive. Overall, we were over an hour behind due to the negligence of Uhaul. It was very disappointing. However, the staff at Route 50 Express could not have been more kind and helpful.
Curtis RA quick in and out experience to get us started
Kevin FFantastic service. Great customer service. Would use again.
teresa dVery nice people and everything was clean. Will definitely use again and will recommend to everyone
chase kThere was no catalytic converter on the truck and for a five hour drive made it deafening.offer credit for an early return.
Marianne SThe drop off Location was 45 mins away from Where I was!!!!..... When There was 3 locations within 15 miles either way From me!!!!!..... Cost me $25 more in gas, extra mileage, & went an hour more in the OPPOSITE DIRECTION than I was going!!!!....I was late for a Special event because It was so far out of my way to return... VERY FRUSTRATED!!!...& UPSET!!!! NOT THE DROP OFF LOCATIONS FAULT, BUT U-HAUL'S FAULT!!!!!!
Jay WEverything went smooth. From pick up point in Bainbridge Ohio to my drop off point in Charlotte NC. Get at both places. Fast & courteous ! Thank you !
DONALD MVery helpful… offered to help with preparations in any way needed.
Jeff PLight didn't work couldn't really use trailer was a waste of money
Jeremy SFast friendly service here!
Steven CA+++ ALL AROUND..
HARRY SI booked a 10foot uhaul and was on time to pick up. Uhaul was not there because previous renter had not return yet. I had to end up going with a 20 ft and was not compensated at all. While renting the uhaul I reserved an appliance dolly and they had none for me to get. I had to call around to friends and family to search for one. This moving experience was the worst and will not go thru uhaul again. Will not recommend either. I just looked at my receipt and had to pay more for something else than what I reserved. Not happy
angela hA++
Shelly Jvery efficent and knowledge
Sue RI will be renting again in the near future
BRANDON KSort of took long to check out due to cell phone/internet service cutting in and out on their phone app.
Raymond WPerfect day. Perfect size. Only took one trip. Dan was phenomenal at customer service
Carolyn AGood people
George WVery good experience. Quick and easy.
Steven MHad problems with uploading pics of my DL. Good idea though.
Kenneth WI already have recommended it to a friend
REX MNot a thing! Excellent experience all the way! Was extremely helpful and professional!
Very attentive staff and great service.
Chad MReserved online and will never do again. Did not reserve as “in town” but ended up a lot higher charge because contract was written as so. Also had to take truck back to origination rather than closer drop off. Disappointed in UHaul this time!!
Joshua Wstaff was very helpful
Sue RThe truck was full of trash, the key didn't work well and it was difficult to check in.
Monica A