Customer Reviews for Dollar N Plus
(U-Haul Neighborhood Dealer)

32 reviews

616 6th Ave   New Westminster, BC V3M2B2

(778) 727-0746

Office Hours

  • Mon-Sat: 9 am–8 pm
  • Sun: 9 am–7 pm

Services at this Location:

Contact Us

(778) 727-0746

616 6th Ave
New Westminster, BC V3M2B2

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–8 pm
  • Sun: 9 am–7 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I have used U-Haul in the past. But this location was the worst i have ever use! From the start was poor communication for pick up and use of the app. I requested to pick up truck after hours at 6:30am. Was told I would receive a text message for the code to access the key for the truck. Never happened and had to call several day up to close on night before pick up. Would never recommend or go back

Jordan Rowan 
Rating:
1.0

I was charged for blankets in the vehicle but they were not there and after mentioning it to staff, they noted it and charged me anyway.

Brendan Torok 
Rating:
5.0

Customer did not leave a comment.

Yu Ly Gwon 
Rating:
3.0

The app was malfunctioning, it wasn’t able to scan and progress me through the steps to be able to get the code to unlock the key to the truck. The ordeal took nearly two hours to get my key as the store location I was picking up from wasn’t open yet. By the time I managed to get my key, nothing I had prepaid was in the truck provided to me. I went to ask the store worker when the location opened and he told me that his location doesn’t carry any of the moving supplies I asked for. Which is curious as the equipment I prepaid for was , multiple dollies and 12 moving blankets and nothing was provided. Due to this, I lost valuable time that I had rented in order to complete my move. I am immensely disappointed in my experience with U-Haul. I will be reaching out to express my displeasure and I will be seeking a refund of my entire bill. U-Haul will issue a complete refund if they choose to retain a customer of their product.

Scott Hegedus 
Rating:
1.0

The truck share option was not very easy to use and very little information was given to me. All it said is that no equipment had been assigned to my reservation. Which is no the best news when you plan a big move and get set back. Even after showing up 45 minutes before pickup time we only received the keys 40 min AFTER the reservation time started. Leaving us with very little time for our scheduled elevator slot at our new place. Additionally I paid for and rented a box trolly and it was no included in the van and no information was given. Not a good experience…

Kaitlyn Thompson 
Rating:
5.0

Na

Rushikesh Dilp Kalbhor 
Rating:
3.0

Small, narrow inconvenient parking for big 10 foot and 15 foot trucks in a crammed alley way with barely any parking spots. Fix this!!

Shomit Prasad 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Wang 
Rating:
5.0

Customer did not leave a comment.

Tracey Noftall 
Rating:
2.0

Cab had garbage all over the place. The loading area wasn’t cleaned either. I also put fuel in the tank but was charged for it anyway. If you expect customers to honor the contract then you should as well. I’ve used U-Haul before but this was by far the worst experience. I would not recommend this location.

Josue Flores 
Rating:
5.0

The cashier was super nice. Smooth process. Thanks a lot.

Jian Shu Liu 
Rating:
5.0

Very good customer service

NAZIR HABIB 
Rating:
5.0

Customer did not leave a comment.

Mario Russel 
Rating:
1.0

This was the worst experience ever. When I came to pick up the 15 foot truck they did not have it available and I waited around for 45 minutes to finally get a truck that was only 10 feet. I had the elevator booked and movers which meant because of a smaller truck we had to do two trips - double the time and mileage. The agent at dollar n plus in New Westminster said I would not be charged. I went in two days later to follow up to see if the charges would be reversed and he told me I had to contact UHaul. When I did they said they would only give me a $50 refund. Worst experience ever I would highly recommend that you do not rent a u hail and especially from dollar n plus. I will be writing as many reviews as possible

Troy Kawyuk 
Rating:
5.0

Customer did not leave a comment.

Hee Kwon Ro 
Rating:
3.0

I wasn’t able to verify the equipment condition and mileage before I started with U-Haul link received via text. I drove about 20km but I’ve been charged for 150km. The km before I started was 14779. Location said they sent it to U-Haul but U-Haul hasn’t returned the overcharge to my credit card yet. I appreciate if U-Haul can return the balance to my credit card soon. Thanks

Punyalal Mahalle 
Rating:
4.0

The locks on the wall we were supposed to drop your keys are difficult to manage the wall turn the lock plus they’re a little high up on the wall very top when I had to go try to go on my tippy toes on 1 foot and I still didn’t get it thankfully the lady who was in the store still open the back door and I was able to hand her the key… just the only thing was I lost my generation two iPad pencil in the truck somewhere Find it so I have no idea where it fell inside the truck but I don’t know where

Brandon Crawford 
Rating:
4.0

Customer did not leave a comment.

Brad Gillard 
Rating:
5.0

Keep doing the good work!

Miguel Angel Aviles Galan 
Rating:
5.0

Customer did not leave a comment.

Daniel Dori Negash 
Rating:
4.0

Customer did not leave a comment.

David Paquin 
Rating:
5.0

A bit pricey in the end, perhaps offer all value can be lower 10 to 15%

Kie Sun Kie 
Rating:
4.0

Customer did not leave a comment.

Joseph Petilla 
Rating:
5.0

Customer did not leave a comment.

Tesfa Mulat 
Rating:
4.0

The pickup was a little confusing, was supposed to be a contactless pickup but at the end I had to go inside and do a conventional one.

Andre Lange 
Rating:
5.0

Customer did not leave a comment.

Behzad Ebrahimi 
Rating:
5.0

Dear Sir/Madam Greetings Respectfully, I hope this email finds you well. First, thanks in advance for providing excellent service by U Hall, I have booked and reserved by online Hall application a 9' Cargo Van on Wednesday, October 11, 2023, Reservation #:17582329. According to the attached images, I reserved the equipment without any cost for damage coverage (None Selected). I checked my transactions and bill when delivery of the equipment (Van) was, and the representative' U hall in (Dollar N Plus Cashier) charged me a damage coverage amount of 16$. I explained to him but he told me I could not change it due to the system charging this amount automatically. Please check my order and return the damage coverage charge. I look forward to hearing from you. Regards, Siamak Esmaeiloour

Siamak Esmaeilpour 
Rating:
5.0

Customer did not leave a comment.

Jarome Glanton 
Rating:
4.0

Customer did not leave a comment.

RHETT MOFFAT 
Rating:
3.0

Customer did not leave a comment.

Peter Lee 
Rating:
5.0

N/a

NAZIR HABIB 
Rating:
4.0

It was very difficult to know that this was a uhaul drop off based on the storefrunt alone. I had to park and go inside the store to ask them if this was the drop off location. Once that was confirmed they were friendly and helpful.

Henry Goldbeck 
No reviews have been submitted for this location.

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