Nice man
Jerry E
Customer Reviews for Rons Tire & Battery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvement ideas. Using the app and a code to get the keys for pick up and return is so helpful!
Angela HThe place is an old tire and garage shop. Dirty can hardly move around inside. The old boy that runs it doesn’t no much. I ended up making the reservation my self on line with help from customer service. Checking back in I did on line, was a snap.
Robert BEverything is extremely overpriced. $135 for 5 hours of using the van. Crazy if you ask me.
Casey HNo one was there. Dropped the trailer off. Took pictures. Attempted to call for 2 days. No answer!!
lisa mWonderful customer service. Trailer was there when I needed it. Great job
Susie DWas trying to use the uhaul app only to have to call customer support and go on and use the website to get the lock code key for 24/7 share.
Larry SDrop off was very convenient and easy even though the business was closed
Wayne RTo. Was very friendly. He is not computer comfortable. Used online check out.
David HRon is a great guy..
David NThe owner Ron, was extremely rude and unpleasant. I am a women, and he practically forced me to pick up the insurance option and was hesitant to rent to me anyway. He continued to make comments about my ability to drive my own truck and pull the trailer. I will never rent from this location again and might not rent from uhaul.
Sanda FVery smooth rental transaction
Mark BThe gentleman that helped me was older and lacked the phone skills to take and send pictures of the equipment. I helped him because he was worried that he was going to be chastised or possibly terminated if he did not complete that step. Maybe someone should teach him to do what U-Haul needs him to do.
Sammy WThe gentleman at this location was extremely rude, arrogant, used foul language and disrespectful. The rental truck was filthy. He did not provide me with any paperwork or contract on the rental, he had me sign two forms and kept them. Luckily, I will NEVER have to return to that location and would NEVER recommend.
Brenda VUhaul switched us to this location. We had rented 12 moving pads and this location did not have any. I don't understand why there is not better communication between Uhaul corporate and their rental sites. This is not the first time I have rented extra accessories that have not been available when I show up for the truck.
Sarah MThe truck was filthy when I picked up. Took me and the worker an hour and a half to figure out the app and our order. We ended up canceling the order and he manually entered it.
TAYLOR PWas given the wrong key...had to call uhaul and be transferred three times then was put on hold the last time for over 20 minutes to talk to a rep. She was able to switch the truck to match the key, thankfully it took her a couple of minutes to do that. Once, I finally got the key situation correct, I discovered that there was no utility dolly and furniture dolly...which I was charged for. Not only was I charged $178 initially for the rental, I received a message that an additional $74 was needed. With all the hassle I went through I feel that I should be compensated for at least a fourth of the initial charge with no additional charges made.
Julia RYour app for find my location is horrible. Wouldn't ever find my location so I could pick up my rental on my phone. U haul needs to correct this in the near future. And then it wouldn't let me return the rental, via the app. Said that my location couldn't be found. Just so glad someone was there to rent it to me the old way
Wilburn SWould not assist me, no other customers around. The persons main buisness appears to be used tires and junk. Place is full of junk cannot enter store, refused to check in equipment for me, has no signal in area to self check in. Awful place to return equipment.
Steven BThis truck should have been taken out of the rental pool until the leak was fixed. A LOT of water got in the truck. We later saw a note in the documentation about a leak.
Mark BRon rented my the equipment on Saturday about 12:30 that afternoon. I told him I needed it 1 day. He is not open Sunday but I brought it back Sunday, unhooked it and left. No verification that I had even returned it. Told me at check out; I think someone stoled one of them trailers last night. I took a video of me returning it and dropping it off but was not comfortable with the situation.
Steve BFriendly staff
Lonnie PThe older gentleman that I talked to rent the truck at Ron's Tire and Battery was very rude. He seemed to struggle with the computer system, and blamed this on me because I hadn't just checked it out using the mobile app. He was also attempting to rent the truck to someone else when I arrived. He made comments to this person that I was foolish for renting the truck out at this location instead for some place closer to my home. The Utility Dolly that I ordered was broken and when I asked about it he said "Take it or Leave it". He threw it in the back of the truck without making any attempt to secure it from sliding. And finally he attempted to charge me after I had already paid for the rental on-line. When I called him on this he argued until I called the 1800 number to speak with someone. At that point he handed me the keys and paperwork. I think U Haul should seriously consider finding another business to represent it's product. This is the 3rd time that I have used U-Haul and before my experiences have always been pleasant.
Christopher RThe old man had no clue what he was doing. Double charged me for everything added insurance in when my ORIGINAL online reservation did not have it! Was a complete joke!!
Jason GA bunch of additional charges hit my account that I was not told about and when I was given one quote that all changed when it came time to picking the truck up and dropping the truck off I would not recommend Uhaul!
Charity COur trailer had wiring issues, whenever the blinker would be activated, the 4-ways came on and it was delayed. After traveling through rain, we noticed that some of our items towards the trailer opening were wet.
Artiesa WRON'S TIRE & BATTERY/U-HAUL DEALER was incredible! RON was very helpful & personable & professional. He was on time & ready for us to pick up the trailer. I would definitely pick up a U-haul from him again. The issue i had, had nothing to do with Ron or his business. The only glitch i had was an issue with the U-haul company itself. We were scheduled to pick up the trailer at another location. When I called to confirm, the guy had no idea who i was. he told me to call the U-haul 1-800 #. When I did that, the U-haul agent told me "someone" from U-haul had called to tell me there was a change in pickup location. The agent said they left me a voicemail. That was either a blatant lie or someone dropped the ball. I had received no such call - it was not in my phone log & there was no voicemail. I did receive a call from the uhaul 1-800 # later that day. I guess they realized they had not called me, so they went ahead & did it then. I was not happy! However, the rest of the experience was fine. RON'S TIRE & BATTERY/U-HAUL DEALER was the BEST part of the experience. He was fantastic!
Cheryl PMy experience was good up until I realized Ron added the most expensive insurance option. I originally when I placed my reservation, I opted out of insurance, he added it against my knowledge, thus I was charged. I called uhaul and was told that the location I rented from would have to refund me, and that I was correct for being upset, but it was honestly not worth my time to argue with an 80+ year old man that could barely hear anything being said. I will never use this location again, nor do I reccomend it.
ALLISON WVery friendly service and great customer support..
Allen FNo comment I will not be using U-Haul again.
Stephanie YDon’t bother renting from uhaul
Tony cHe was upset because I wasn’t there at 11. My paperwork was incorrect and he didn’t know how to correct and his solution was to just cancel the whole thing and leave me hanging. If I had not needed that poorly kept 5x9, I would have left.
Timothy BAir conditioner did not work, my poor dog liked to pant her heart out. Rattle in the undercarriage made me uneasy. Damage done to the center console before I took it. Window knob kept falling off. I'm surprised the vehicle made it this far. The fella was nice but the place was a dump. Didn't give me all the paperwork and was upfront about it. I will not go back
ROBERT TThis was not the location I requested to pick up my truck causing me to be late to meet the movers which in turn cost me and extra $50. The truck was low on oil to start and the engine was missing terribly. Rons tire guy was very nice and helpful at least.
June HI cant think of a thing
John BRon does a good job
Tim PThe location is easy to get in and out of. I would use it again.
James BI had a $20 VIP code I left in the driver seat of the truck. That was never taken off my account. I have still been charged full price for the rental. This location is really sketchy.
Corey Bnone
john OI had requested a closer location but you switched me to this location. the truck and location were fine but you cost me an additional $90.00 for mileage because of this change. Will make me think more the next time.
john OEasy drop off!
Christopher HRon does a great job!
Tim PNobody was there
Sandy RRon does a great job there at the Ron’s
TIM PRon does a good job!
TIM PRon does a great job!
TIM PGet in and out quicker
TIM PNothing much
TIM PRon is a very nice man and was great to work with.
Robert HI was charged for insurance that I declined. I have called uhaul twice (spent over 15 minutes on hold) to try and resolve but have still not received a refund. Not blaming the pickup location as it appears it was a computer issue. Would like to get my money back without having to spend even more time on the phone.
Mark CTruck was terrible to drive. Not sure if it was because there were flat spots in the tires from were it sits so much, or if something was wrong with the suspension/drivetrain. I know those trucks aren't supposed to ride particularly well when not loaded but, this was different. After the truck was loaded, the ride was still rough and I was hoping my cargo wouldn't be damaged when we reached the destination. Luckily, it wasn't.
WILLIAM GDropped off
jerry c