The truck was nasty smoked in ashes everywhere low air in tire no gas in
Micheal C
Customer Reviews for Ronnies Auto Tinting Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I've been calling U-haul about receiving the wrong price quote at the place the vehicle was picked up. I was directed to the supervisor to receive a refund of the difference in price. She said it would be 3 days before someone could contact me. It's been 3 days and no one has called.
Destiny HNo gas in truck - no help getting trailer hooked up - nothing good to say about this
jeff hThe drop off location was a vacant lot. Once I was able to contact a representative, she drove to the location. She was very personable and pleasant to deal with.
Maranda HCut the grass
Brock SFar as picking the truck up it was very simple, it was my first time using a uHaul and I must say,, I will never use another one,, they are overpriced!
Raven SUpdate your phone number on the Uhaul website.
DUSTIN SDid not have all equipment requested and did not try to help locate replacement.
Al ANo jack on trailer to remove from truck! No one there to help
Clyde SMake sure customers get the things they paid for I am being charge for stuff I didn’t use
Genovia MPerfect expe. Thanksrience
JOHN GScheduling my reservation was a nightmare, I was told to call multiple phone numbers, I received incorrect information, my reservation was canceled at pick up due to the location Scheduling someone else to the truck, I called Scheduling and was hung up on, on purpose 5 times by an associate who stated she was a supervisor, which she wasn't. My experience was so bad, I'll try to never use this company again! The pickup location where I finally was able to get a truck was over an hour away, I will praise that location tho! The woman was so nice and helpful. As a company, your customer service is very POOR!
Vivienne BHave personal more helpful and professional. The customer service in Laurel was not good.
ALEX HEverything was professional and Kind. Mr. Ronnie was patient with us and very helpful
Tiffanie BThanks
jeffery tI had trouble checking the truck back in
Michele OGive me a truck that has been maintained properly. I had no a/c, front end was out of balance, and poor windshield wipers. A discount would be nice. Truck needs removed from inventory immediately.
Janet KBad equipment in poor condition i got charged 113$ for one day rental still don't have my refund
Richard CPick up was okay. Had to wait about 15 minutes for the U-Haul rep to call the guy running the shop before I could get the U-Haul. Once I made contact with the U-Haul rep, the rest was easy. The inside of the U-Haul trailer that rented was dirty and not swept out.
SEAN ENo assistance from employees, no walk thru , no safety checks . Trailer signal lights and brake lights not working , had to call Roadside assistance within minutes of pickup.
David AThe location opened 10 minutes later than posted. The app was the biggest problem. I was supposed to pick up the truck before business hoirs, but the website wouldn't allow me access, even though I had my reservation number. Very frustrating and time consuming!
Shannon SBusiness was over an hour late in opening. People waiting in line at the door.
Patricia MDropped off. At 4;17
james rNever used a u haul until now and will NEVER USE ONE AGAIN!!!! Ugh
Ann Bgood service and good people
Larry EI have never had so much trouble renting a truck from this company. Honestly, If and when I move again, I would rather crawl on broken glass with open wounds on my knees and hands than rent from this franchise location again. I had to give my card number over someone else's phone because the U-haul agent was not even available. They did not honor the original reservation that I put in for a truck that was supposed to be available on their lot, so it took about 1.5 hours of calling and waiting to eventually get something set up. I was given no contract the day I took the truck, so had something happened, I would have been liable for damages as the insurance that I paid for was not active on the vehicle. I've never been so damn angry!
MICHAEL HThey were patient (had to submit the info 2 times due to website difficulties).
ruthie rYou have no problems
Lacon SThe manager was 2 hours late, I never received the appliance dolly or the furniture pads. The staff was very rude I did not enjoy my experience at all.
Samuel RCould not confirm the rental, tried for 2 days but the voicemail box was full. No 24/7 lock box, had to search the truck to find a key. Truck was left dirty. Also, the location has poor cell service so we had a difficult time with the on-line application.
Mark Kthe location was not nice - they didn't hook up the trailer for me had to do it myself. also I asked for one way and it wasn't one way - not this locations fault but central reservations I was charged 64$ when i was told it would be 29.99. I have rented 3 haul trailers in the last few months - probably will switch companies after this
Elizabeth MHusband was at the business and said wife was in charge (She was gone). He was nice enough but did not seem to know what needed to be done.
Tim LPiece of shit truck was filthy and had a rubber lock on the back door. Well they charged me extra at the drop off location for it. It also didn't have a dipstick so the genius there put a rag over it.
Colin CThe place was filthy. There was an ashtray full of cigarette butts inside....I had a 5 year old with me. I was in there for 10 minutes before I was acknowledged, not that they were busy.
Joseph CVery nice people to deal with. No problems whatsoever renting the truck.
Jimmy WEverything was great
Roy RExtremely hot in the building and very cluttered.
APRIL CWas busy talking on the phone with a friend instead of working with me.
james tMy sister dropped the vehicle off, I was not there so I 'm not able to comment on your questions.
CORA AThe uhaul broke down on interstate 59 as soon as we got on it. It started singing and brake light was on. Then it got to where we couldn't drive over 35 so we pull over on the side of the interstate and call they said it would be 15 or so minutes before roadside asst would contact me then when they did it was going to be 2 hours before someone could come help us. No things like that can't happen. We sat on the side of the interstate for 45 minutes so we decided to drive to next exit it started driving better but still dinged the whole way. I just feel something needs to speed up your wait for someone to help
Sharon S