Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was awesome, Check out and return was easy and fast. That's why I continue to use this location.
Patrick R
Rating:
5.0
My U-Haul experience was great! I really appreciated the referral to professional movers who could help me load and unload boxes.
Phillip B
Rating:
5.0
Customer did not leave a comment.
Gary B
Rating:
5.0
Customer did not leave a comment.
Bruce G
Rating:
5.0
We had an amazing sales rep and she helped us through the whole process of getting the uhaul and returning it! Great location and very organized!
michelle s
Rating:
5.0
Customer did not leave a comment.
Wallace L
Rating:
4.0
Customer did not leave a comment.
Terry B
Rating:
5.0
Facilities are always clean , safe and staffed!!!
CHRISTIN W
|
Overall Experience
Rating:
5.0
Thank you
derek c
Rating:
5.0
Customer did not leave a comment.
Dawn H
Rating:
5.0
Customer representative was nice and very helpful
Connie M
Rating:
5.0
I went to upload photos and my phone lost service so when I went back into the account it said I had no active reservations and I could not view my completed reservations. I have my photos on my phone but not on the return
Justin H
Rating:
5.0
Customer did not leave a comment.
WILLIAM C
Rating:
5.0
Customer did not leave a comment.
Richard L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Calvin H
Rating:
5.0
The individual was great and helpful. Trailer was dirty with trash, and nuts and bolts in it. Also the chains that hold the tailgate were disconnected causing it to fall and hit my leg. There was no way to reconnect the chains and I notified her when I got back.
Steven M
Rating:
5.0
I felt good about laving my belongings there, if I ever need a place to store my belongings this will the place I go to
Genevieve P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DARLENE R
Rating:
1.0
Office staff was rude. Refused to put pads in truck, and was just all around nasty to deal with in general.
Andrew W
Rating:
5.0
The self check-in app was extremely slow
Bailey S
Rating:
5.0
Fast friendly service at a great price.
Timothy E
Rating:
5.0
No improvements are needed, the young lady behind the counter was amazingly nice and kind, and even helped us load our accessories such as moving blankets onto our U-Haul.
William G
Rating:
4.0
U-Haul was not the problem the storage unit was however
ARiel L
Rating:
5.0
Customer did not leave a comment.
Gabrielle P
Rating:
5.0
Easy to work with and very accurate in their calculations
Scott G
Rating:
5.0
Everything seems to working just fine.
CARL S
Rating:
5.0
The app wasn’t working properly when I tried to rent the truck through my phone. Lucky for me the office was open and the girl inside was able to help me complete the transaction so I could rent the truck. I don’t know what I would’ve done if the office hadn’t been open. Other than that little problem, my experience with this company was wonderful.
Lynne C
Rating:
5.0
All was great! Continue doing in this way
MANUEL M
Rating:
5.0
Customer did not leave a comment.
Conchetta A
|
Overall Experience
Rating:
3.0
Some of the extra equipment I paid for ( appliance dolly) was not in the truck. However, even after talking to someone letting them know I didn't receive the equipment, I was still charged.
Mary Z
Rating:
5.0
Nothing really. It's an easy place to find and get in and out of with a 26' truck. The woman who helped me check in and out was nice and got me everything I needed.
Thank you!
Donald S
Rating:
5.0
Great service
Maureen B
|
Reservation
Rating:
5.0
Returning the truck was simple. It was the best experience.
Geneva B
Rating:
4.0
Customer did not leave a comment.
Kathy P
Rating:
4.0
The truck had a low tire warning light on. Both passenger doors did not latch fully easily and the “door open” alert came on a few times
Todd S
Rating:
5.0
great staff and well maintained facility
Bryan B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frances H
|
Overall Experience
Rating:
3.0
Check equipment to ensure it's clean before renting, this pit renter's who need the equipment in a bind and they end up cleaning up someone's mess. My enclosed trailer had something spilled all across the floor and debris everywhere.
Rickey R
Rating:
3.0
Truck had an smelly odor!
Valerie S
Rating:
4.0
Customer did not leave a comment.
Jason T
|
Overall Experience
Rating:
5.0
Very clean, well run facility. Very impressed with the fact that I kept furniture and boxes in the facility for nearly 2 years while building a new house. I found no evidence of mice, bugs or other pests when I removed them from storage.
JERRY D
|
Overall Experience
Rating:
5.0
Lady was very sweet and made sure I was taking care of. She helped me out getting keys out box and everything
Erica C
Rating:
5.0
Customer Service was Excellent!!!
Joshua M
Rating:
5.0
Super easy and quick. The metal cords that hold the door up broke during transit. The return location said they would fix it.
Matthew M
Rating:
5.0
Customer did not leave a comment.
Janice B
Rating:
4.0
The cab of the truck had an offensive odor. the staff tried to take care of the smell, but they could not get it out. Overall, I would work with the staff as they went above and beyond to try and remedy the smell.
John C
Rating:
4.0
I was very disappointed when I found out you don't prorate any unused portion of month paid for. I have 23 days of the month paid for that is not refunded. I could use the money just as much as rocket city storage. This would have put the icing on the cake for the highest quality, access & security Rocket City Storage offers. I know you will be double dipping on the storage unit and rent it out make money & keep my credit. I had a prime unit so I know it will not take much to rent. This is what kept me from choosing Excellent.
Marian #1002
Marian K
|
Overall Experience
Rating:
5.0
Professional, reliable, courteous service, and friendly. Left only because relocation to a closer facility.
LARRY S
|
Overall Experience
Rating:
4.0
Nothing
STEPHANIE J
Rating:
5.0
Easy to rent and easy to return, close to home I used Uhaul all the time.
Raymond M
Rating:
5.0
Employees are very helpful and courteous!!!!
JERRY H
Rating:
5.0
Customer did not leave a comment.
veronica r
|
Overall Experience
Rating:
5.0
Super awesome and friendly folks.
Justin P
Rating:
5.0
Customer did not leave a comment.
Corey B
Rating:
5.0
There is nothing to approve on at this location. The staff and service is Excellent. I give them 10 stars rating if you offered it, great store and staff.
Richard M
Rating:
5.0
Nothing I Am More Than Satisfied With This Location & I Have Used UHaul 4 Times In The Last Year But This Location Was By Far The Best In All My Moving Experiences With U-Haul Over 10Years!! Keep It Up!
Brandon P
Rating:
1.0
Brent the front office guy, said he wouldn't charge this card on file. He promised like 3 times, well guess what?!! He charged the wrong card! I'm very very pissed. He was on his cell phone the entire time never even looked up
Carissa M
Rating:
2.0
The online registration process was inconsistent with the information that I provided when I reserved the vehicle. I was led to believe someone would call me to confirm the appointment the next day. Never received a call. I ended up calling 2 days prior to reservation and was told it was with scheduling. On day of reservation, May 20. There was no way to get my vehicle. The hours said it opened at 8am. There was no one there. I called and eventually spoke to a lady that said I should be able to get the key without someone being at the office. I ask how was that. At approximately 8:18am, the worker finally showed up. He jumped out of his car & said I should be able to get a key without going through a person. I explained to him I got assigned the vehicle but didn’t get a key code. I went inside. He wanted my drivers license and a phone number for someone to call confirm they knew me. I explained I had already provided the information online twice, at time of reservation and then just a few minutes earlier since the business wasn’t open at 8am. Then told him the lady I was speaking with had also mentioned it but then he pulled up while she put me on hold. She never called me back after I hung up to go inside with the guy who was working. I only used 5 hours of the reservation but it was still frustrating to not get the vehicle on time since I had people waiting on me to help and them needing to leave at noon. It was also a threat of rain & it ended up raining. I would not recommend this location due to inconsistent business communications & hours clearly not correct when an employee doesn’t show up on time. I arrived at the location at 740 because the email confirmation said I could I arrive at the location at 7:50 so I could start the process to do I could be out of there at 8am.
Kristopher R
Rating:
3.0
Customer did not leave a comment.
Steve M
Rating:
5.0
Customer did not leave a comment.
Stan A
Rating:
5.0
Customer did not leave a comment.
Terrance H
Rating:
5.0
Customer did not leave a comment.
James B
Rating:
5.0
The truck was not that clean. It also had a smell of cow manure. Also the was an existing crack in the windshield. I like using UHaul however.
Todd S
Rating:
5.0
Excellent service and professional staff! Was there for me in a minutes notice of need of a rental.
Rebecca D
Rating:
5.0
Customer did not leave a comment.
Rebecca D
Rating:
5.0
Customer did not leave a comment.
Tiffany J
Rating:
5.0
Just make sure the truck is cleaner the inside where you drive and the trailer part were full of dirt
Daniel K
Rating:
5.0
Customer service was excellent
Angelo B
Rating:
5.0
Customer did not leave a comment.
Andras S
Rating:
5.0
Customer did not leave a comment.
Robert B
Rating:
5.0
Make sure when attached to vehicle ensure chains are properly attached. Our trailer became detached from our vehicle and the outcome could have been much much worse than it was.
SHELLEY R
Rating:
5.0
Customer did not leave a comment.
Toni B
Rating:
5.0
Very well organized and attentive when scheduling. Day of rental was quick and efficiently done. O
Thomas H
Rating:
3.0
I must say that this location was convenient and other than 1 access door always getting dislodged, I was pretty much happy with them. The staff interactions have always been very positive at this location. I have been with both N 231/431 locations for probably over 10 years (combined duration). The facilities were expensive, IMO, but met my needs. Recent increase in pricing without regard to customer loyalty was my reason for leaving. As well, they state that they are competitive, yet I got secured a storage location in which the storage unit was the same size, closer to my home, fairly new, and the cost was over $40 less per month.
ROBERT K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
steven B
Rating:
5.0
Rocket City staff members were friendly and eager to provide customer service, and the facility was clean and nice, and in fact I would recommend the restroom to be used as an example of how a restroom should be cleaned.
WALLACE N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Iresha M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Willie W
Rating:
5.0
Always great customer service here.
JERRY H
Rating:
5.0
Customer did not leave a comment.
heather m
|
Overall Experience
Rating:
5.0
Amazing experience! Definitely will be back for future storage needs.
MADELINE L
|
Overall Experience
Rating:
5.0
The staff here were always friendly and efficient with any needs or questions I had. Will use this facility again when storage is needed. Thank you!
Michael H
|
Overall Experience
Rating:
5.0
Worked exactly like I needed it to.
Michael H
Rating:
5.0
Please reseal the top of the cab. Rain water leaked in.
Caitlin R
Rating:
5.0
Customer did not leave a comment.
Wayne J
Rating:
5.0
RocketCity was always clean and very secure for all you items. They also have a friendly and helpful staff.
Jeremy J
|
Overall Experience
Rating:
2.0
There were 4 26 foot trucks on site. Somehow I got the oldest one with lights that barely worked and a cabin that creaked very loud. Also the steering was so loose it was hard to keep it on the road.
Patrick C
Rating:
5.0
Great place to store your home goods.
Michael S
|
Overall Experience
Rating:
2.0
Lost dolly
William G
Rating:
4.0
People were very friendly and helpful I would recommend to my friends and family
Thank You
Vicki W
|
Overall Experience
Rating:
5.0
Always helpful and friendly staff.
Richard L
Rating:
5.0
Customer did not leave a comment.
Charles H
Rating:
5.0
Customer did not leave a comment.
joann p
Rating:
4.0
Customer did not leave a comment.
Alexis H
Rating:
5.0
Customer did not leave a comment.
chris m
Rating:
5.0
Great location very helpful friendly staff
CHRIS H
Rating:
5.0
Great place to rent from
CHRIS H
Rating:
4.0
I thought from beginning to return communication and quality of vehicle was excellent.
James H
Rating:
5.0
Customer did not leave a comment.
Robert C
Rating:
5.0
Customer did not leave a comment.
CHRIS H
Rating:
4.0
You're fine thanks
clarence g
Rating:
5.0
Very courteous and provided suggestions to help save me money. Very pleased with my service
Hykeem W
Rating:
5.0
Customer did not leave a comment.
Russell P
Rating:
5.0
Customer did not leave a comment.
DICKIE L
Rating:
5.0
Customer did not leave a comment.
Nikolas K
|
Overall Experience
Rating:
5.0
Great Location!
Paul M
Rating:
5.0
Customer did not leave a comment.
Julianna K
Rating:
4.0
A better Ergonomic way of lifting the tongue to hook up to the trailer. Really hard for one person…otherwise great service
Tommy M
Rating:
5.0
all was great 👍
Jim T
Rating:
5.0
Customer did not leave a comment.
Kimberly H
Rating:
3.0
The uhaul software they were using was not functional. They are not getting proper support from uhaul corp.
Stephen K
Rating:
5.0
Customer did not leave a comment.
Jean S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MELINDA M
Rating:
5.0
Customer did not leave a comment.
Brittany F
Rating:
5.0
Customer did not leave a comment.
Reece B
Rating:
4.0
Customer did not leave a comment.
Michael H
Rating:
5.0
i entered DL in app, but the office didn't have it. i think there is a bug in the app somewhere
Stan H
Rating:
5.0
Customer did not leave a comment.
Alethia G
Rating:
5.0
Customer did not leave a comment.
Margaret H
Rating:
5.0
Customer did not leave a comment.
Greg P
Rating:
5.0
Ideal experience.
Christopher W
Rating:
5.0
Location was great, very friendly. The truck was fine, in good running condition and did the job.
brock b
Rating:
5.0
Super friendly staff, very helpful
Nathan B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Micheal C
|
Overall Experience
Rating:
5.0
Thanks for assisting me throughout the process
MICHAEL C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rachel M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rickey M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ginger W
|
Overall Experience
Rating:
5.0
Fabulous place to keep your stuff!
Tommy B
|
Overall Experience
Rating:
5.0
Being indoirs with temperature/humidity controlled protected our items from mildew or danage from excessive heat. More than satisfied.
David H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Norman H
|
Overall Experience
Rating:
5.0
Great staff and the facility is very clean. The units are affordable and accessible. I would recommend Rocket City Storage if you are looking for a nice place to store your items!!
Michelle R
|
Overall Experience
Rating:
5.0
The lady at the front desk ( Teresa ) was very sweet , kind and helpful .
FELICITA M
|
Overall Experience
Rating:
5.0
We stored our RV in this facility since they opened. We were always very satisfied with both the facility (accessibility, security, cleanliness) and the service. I would readily recommend Rocket City RV to my friends or anyone else. I wish them great success.
Robert M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacqueline S
|
Overall Experience
Rating:
5.0
The storage was very clean and plenty of lighting. Access to the storage was great.
Gladly recommend this storage facility.
Friendly staff
Best regards
BObbby and Linda Thigpen
Linda T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laurie H
|
Overall Experience
Rating:
5.0
Wonderful experience, I would definitely recommend this place.
Harold G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert K
|
Overall Experience
Rating:
5.0
Nice place, my furniture was there for seven months and when I got it out not one speck of dust was on it. I highly recommend this place.
Raymond E
|
Overall Experience
Rating:
5.0
Clean and well lit facility. Easy and secure access to unit at all times.
Mike C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ginger W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Austin J
|
Overall Experience
Rating:
5.0
The entire staff and facility was excellent! The emails were not excessive but timely. We can not say enough about the staff and facility! Excellent experience....
Robin T
|
Overall Experience
Rating:
5.0
Friendly Staff!
Michael w
|
Overall Experience
Rating:
5.0
Very nice place ,the staff was great I have already recommended them to others ! Thanks to Traci who runs Rocket City! God Bless 👍🥰
Rita S
|
Overall Experience
Rating:
3.0
It was good
Gabriel W
|
Reservation
Rating:
5.0
Dave was so helpful and very hospitable! He had the paper work ready, we evaluated size of available units that would fit my stuff, and he was very personable. It was stress-free!
caroline b
|
Reservation
Rating:
3.0
I like the facility, but I tried to close my account one night during business hours and they were not in the office. The open sign was lit up, I even called, and nothing. Will try again.
