Customer Reviews for Robinbrooke Storage

72 reviews

601 Robinbrooke Blvd Suite 120   Elizabethtown, KY 42701

(270) 737-1482

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(270) 737-1482

601 Robinbrooke Blvd Suite 120
Elizabethtown, KY 42701

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No issues whatsoever while using Robinbrooke for storage over the past 3 years. Would definitely use again if needed.

Lisa R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony P.  |  Overall Experience 
Rating:
5.0

Wonderful experience. Would highly recommend.

Lisa S.  |  Overall Experience 
Rating:
5.0

Very accommodating and friendly!

Roy A.  |  Overall Experience 
Rating:
5.0

Robin was always so friendly and helpful in answering any questions.

Marion G. E.  |  Overall Experience 
Rating:
5.0

Robyn was amazing, patient and professional.

Colleen S.  |  Overall Experience 
Rating:
5.0

I was always met with a willingness to help any way possible. Respectful, courteous, n helpful. I whole heartedly recommend to any needing storage.

Sharon F.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Debby S.  |  Overall Experience 
Rating:
5.0

My storage unit was in a secure building with climate control. I felt that my belongings were safe there because there are a couple security measures in place: you have to have a code to get through the main gate, then a key to enter the building, plus the lock I put on the door. Robyn in the office is very nice and helpful! Highly recommend!!

JESSICA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James P.  |  Overall Experience 
Rating:
5.0

I was very happy with Robinbrooke. I never felt as if myself or my belongings were ever unsafe. If I ever had a question or an issue, the response was always pleasant and quickly responded to. I would highly recommend to anyone needing a storage facility. Thank you Robinbrooke for a wonderful experience.

Diana O.  |  Overall Experience 
Rating:
5.0

Very friendly and easy to work with.

Tony S.  |  Overall Experience 
Rating:
5.0

Robyn at the front desk was very sweet, we were there for about 13 months, was a great place to deal with.

Marcie B.  |  Overall Experience 
Rating:
5.0

Robin and her Husband are truly just a delight. I have rented storage from them for the past two years and have not one negative thing to say about them or their business.

Arianna O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rosemary B.  |  Overall Experience 
Rating:
5.0

Robin was wonderful to work with! Very professional, helpful & friendly.She represents your business with exemplary service Beth & Tony Carter

Beth C.  |  Overall Experience 
Rating:
5.0

From start to finish, the friendly staff made the entire process a breeze! The grounds were well maintained and nicely lit. I never worried about my belongings at all and always felt safe no matter what odd hours I had to access my storage. 11/10!!!

Lee S.  |  Overall Experience 
Rating:
5.0

Wonderful staff and a secure and accesable area to keep my valuables. It was everything I needed, thank you.

Eric K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger M.  |  Overall Experience 
Rating:
5.0

Would highly recommend Robinbrooke Storage… nice facility with excellent Management!!

Stephen S.  |  Overall Experience 
Rating:
5.0

Love that it is temperature controlled! Would recommend definitely

Mary M.  |  Overall Experience 
Rating:
5.0

Highly recommend this facility to anyone who wants to experience deeply caring and loving people! Extremely helpful and accommodating! Thank you Robyn for helping us so much! We’ll miss you :) Owen & Evie

Evie Z.  |  Overall Experience 
Rating:
5.0

Nice facility and friendly staff, especially Robyn, Facility Manager.

Carl L.  |  Overall Experience 
Rating:
5.0

Robyn was very friendly and helpful.

Ron S.  |  Overall Experience 
Rating:
5.0

Ms. Robin was friendly and very helpful.

Elizabeth M.  |  Overall Experience 
Rating:
5.0

Great experience!

Sarabeth B.  |  Overall Experience 
Rating:
5.0

Great experience with you. I would use again.

Jana C.  |  Overall Experience 
Rating:
5.0

We would absolutely use Robinbrooke Storage again in the future. Robyn was always helpful and extremely friendly.

Sandra B.  |  Overall Experience 
Rating:
5.0

A very positive experience. Would highly recommend

Linda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chandler R.  |  Overall Experience 
Rating:
5.0

I had alot of heavy garage equipment on wheels, the unit was designed with a large drain in front of the door. The drain cause abundance of trouble getting the wheeled equipment into and out of the unit. It actually took a 1 person job, into a 2 and 3 person job as we had to lift each peice over the drain. It was after hours when we made our first drop off or I would have asked for a new unit.

Josh E.  |  Overall Experience 
Rating:
5.0

The office manager was very nice and professional. I enjoyed working with her.

Steve B.  |  Overall Experience 
Rating:
5.0

Great place!!

Patricia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Freda W.  |  Overall Experience 
Rating:
5.0

Robin is literally the best! I picked a veteran owner business for a reason. Durning the hype of the pandemic I was without work and unemployment. She was always very kind and understanding and did what ever she could to help me. 10 out of 10! The place is clean and easy to get in and out. Made my move in and out too easy.

Laken S.  |  Overall Experience 
Rating:
5.0

We have been doing business with them off and on for the last 4 years and I would highly recommend the perfect place to store your stuff. I really like the people who work there. 👍👍😊😊

Karen T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELINDA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRY D.  |  Overall Experience 
Rating:
5.0

Hallways were dirty, saw dead roaches, hopefully dead due to spraying. Storage got very dusty due to openings at top of unit, anyone’s bugs or whatever could get to each unit. Had 11 days remaining and no refund, gave notice, never paid late, if move in 11 days early customer would pay. Very congested at times due to big pontoons, boats,. Staff very nice.

Elaine H.  |  Overall Experience 
Rating:
5.0

Robin is excellent—clone her! She bent over backwards to assist me with storage accommodations. Without question she is the “dynamo” to the operation. Disturbingly however, is your inability to refund monies against unused storage time. For example, I rented three units, turned them back to you yesterday: this equates to approximately $140.00 in unused storage capacity. While $140.00 is not “huge” in comparison to your overall operation—it is a substantial amount of money to me. I understand what’s in the contract—it doesn’t make it right. In the future when asked about your facility—I’ll tell the truth—great operation—Robin, makes it so! I’ll also inform them as to the special language in the contract.

Randy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dianne D.  |  Overall Experience 
Rating:
5.0

Very user-friendly management and a superb facility.

Ronald N.  |  Overall Experience 
Rating:
5.0

During a stressful move, Robinbrooke Storage made getting a nice and very clean unit seamless. The customer service was incredible and I will recommend to friends and certainly use in the future!

Dianisha A.  |  Overall Experience 
Rating:
5.0

Great storage facility and people. Very helpful and professional. Robin was able to assist our family in a unique position. She is kind, helpful and professional.

Joshua K.  |  Overall Experience 
Rating:
5.0

Robin Brooke Storage is amazing- the staff if incredibly helpful, and always friendly. We had multiple units while we moved and they made sure we were always taken care of. Highly recommend this business!

Courtney T.  |  Overall Experience 
Rating:
5.0

The facility was convenient for my home and the 10'x10' unit was clean and humidity controlled. Robyn was very friendly and helpful.

Paul B.  |  Overall Experience 
Rating:
5.0

I've used Robinbrook storage several times. I have always been satisfied with the experience. Robin is very helpful and professional.

Matt S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason B.  |  Overall Experience 
Rating:
5.0

Robin went above and beyond to help us secure storage for our belongings. She was a jewel in her efficiency, helpfulness and all around help when we really needed it. We will always be grateful to Robin and all of her kindness.

Frederick P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff and Lora W.  |  Overall Experience 
Rating:
5.0

The staff were really great, storage clean, . Very nice facility, would rent again if needed.

Emogean S.  |  Overall Experience 
Rating:
5.0

Has been a great facility. Second time we have used Robinbrooke. A bit disappointed that we didn’t get money back since we vacated the unit before the month ended. Especially since we have been paying rent here for the last three years.

Sarah H.  |  Overall Experience 
Rating:
5.0

Well priced and 24 access to my unit. Very clean. I would use again if needed.

James M.  |  Overall Experience 
Rating:
5.0

This was an excellent experience for us. Any time we have a storage need in the future we will definitely check here first. Excellent customer service!

Stephanie E.  |  Overall Experience 
Rating:
5.0

I maintained a storage unit at Robinbrooke for at least 10 years and never had any issues. Thank you and Merry Christmas. Impressed that the staff remembered my name.

LASHARME G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marian R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lois C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan C.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful. This is a very nice facility.

GREG T.  |  Overall Experience 
Rating:
5.0

need a dumpster

Terry C.  |  Overall Experience 
Rating:
5.0

Robinbrooke Storage went out of their way to make sure my needs were met. I highly recommend them!

Beth H.  |  Overall Experience 
Rating:
5.0

Looks secure with the new fencing being installed. I’m very pleased with that. The lightning wasnt very good down the aisle. Please consider adding more lighting for security and safety of customers.

Micah G.  |  Overall Experience 
Rating:
5.0

The storage was very convenient and a great price for a climate controlled unit. The staff was very friendly and very helpful.

Todd B.  |  Overall Experience 
Rating:
5.0

Besides being convenient to our home location, we were pleased that tyhis facility was so professionally run. Both staff persons, Robyn and Dobie, were friendly and helpful well above excellent.

RICHARD S.  |  Overall Experience 
Rating:
5.0

Extremely helpful and very professional! I will definitely recommend to others and use again when the need arises!

Cindy P.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly

HOMER L.  |  Overall Experience 
Rating:
5.0

Had a climate- controlled storage unit for three years; always secure, and recently enlarged and improved with gated entry. Highly recommend.

SARAH H.  |  Overall Experience 
Rating:
1.0

Website claims climate control and temperature control. Very deceiving. Had mold and mildew on furniture and boxes. Tried to address employee job site and they showed no interest in wanting to help.

Dave R.  |  Overall Experience 
No reviews have been submitted for this location.

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